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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports To: Varies by location   Primary Functions: Process titles, UCC filing and other security instruments to perfect the credit union's lien.   Duties and Responsibilities:   - Receive, review, collect, monitor and process all documentation necessary to perfect the Credit Union's security interest (lien) on the title, UCC or other security instrument, in at least one state. - Perform consistent follow up on accounts pending title. Ensure the credit union's lien is recorded in a timely manner and in accordance with federal and state laws and on the correct security instrument. - Utilize title management system reports to facilitate follow up, including but not limited to working the accounts pending report daily. - Thoroughly and accurately document all activity in the title management system. - Inform management of any problematic aged accounts pending title or unusual activity. - Perform maintenance functions, including but not limited to, obtaining loan payoff information and preparing stop payments in a timely manner, as necessary. - Act as a liaison and work collaboratively with other departments. - Provide prompt, professional, helpful, knowledgeable and courteous member service. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - As assigned, perform title follow-up on indirect (dealer) loans pending title - Perform other duties as assigned
ID
2021-2983
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Fraud Operations Manager   Primary Functions: Perform activities related to fraud management   Duties and Responsibilities: - Investigate fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues. - Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses. - Review daily reports for unauthorized share activity. - Maintain case files and work with law enforcement agencies and other credit union departments. - Enter fraud cases in the case management system. - Report suspicious activity as required by the Bank Secrecy Act. - Assist in the preparation of filing bonded claims and un-bonded charge off recommendations. - Conduct daily new business and member account and/or changed account review and due diligence actions in compliance with the USA Patriot Act Member Identification Program (MIP). - Receive and place calls to provide information to branches, the Member Service Center, lending departments and members on fraud, identity theft or Member Identification Program. - Perform other duties as assigned.
ID
2021-2985
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Assistant Manager, BSA / AML   Primary Functions: Perform activities related to money laundering and account monitoring for Bank Secrecy Act (BSA) related to Anti-Money Laundering (AML), Currency Transaction Reporting (CTRs) and Suspicious Activity Reporting (SAR), OFAC and The USA PATRIOT Act compliance for the Credit Union and subsidiary Credit Union Service Organizations (CUSOs).   Duties and Responsibilities: - Verify the receipt and accuracy of branch Currency Transaction Reports to process and perform FinCEN e-filing daily. - Monitor Currency Transaction Report Control Logs for BSA/AML compliance. - Investigate suspicious activities recorded in BSA/AML reports to accurately write SAR narratives as applicable. - Verify Suspicious Activity Reports. - Review Risk Management database reports for compliance and fraud prevention, reporting exceptions to BSA/AML Manager or other designee. - Perform administrative responsibilities for Lexis Nexis Bridger software and track Identity Theft Red Flag losses by category for annual Board of Director reporting compliance. - Review daily time critical reports to ensure accurate OFAC compliance for the Credit Union and CUSOs and respond to requests for analytical OFAC review providing further verification as requested. - Monitor Credit Union and CUSOs departmental procedures for BSA, OFAC, Identity Theft Red Flag, and The USA PATRIOT Act regulatory compliance, reporting variances to the BSA/AML Manager. - Provide input on the thresholds used in the Risk Management Database to ensure that the database is effective in providing only those situations that are truly suspicious. - Assist in the quarterly review of credit union accounts for BSA/OFAC compliance. - Perform other duties as assigned.
ID
2021-2981
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Vice President, Commercial Services Administration   Functions Supervised: Commercial Underwriting   Primary Functions: Responsible for credit underwriting, annual reviews and risk grade management of the credit union’s commercial lending activities. This will include evaluating the credit worthiness of borrowers, loan structuring, risk analysis and ensuring the consistent application of approved credit policy. This position is also responsible for managing, mentoring and coaching of credit underwriting staff.   Duties and Responsibilities: -  Responsible for underwriting and risk management which includes financial and industry analysis, risk rating, and credit structure of new and existing commercial credit transactions. - Assists in the preparation of credit memorandums, loan and credit line renewals, extensions and modifications ensuring compliance with lending policies. - Oversees the development and administration of assigned staff to include validating the input of financial data within the software utilized for underwriting purposes. - Develops a credit training program that prepares loan review analysts and other junior credit administration personnel to become underwriters including managing, mentoring and coaching. - Makes recommendations for policy and procedure improvements for credit memorandums, approval process, and other credit department functions and implements them as warranted. - Maintain in-depth knowledge of credit union regulations, policies, and procedures as they relate to commercial lending. - Attends calls with loan officers as requested. - Provides underwriting support for the SBA loan program as needed. - Assists as needed with managing internal loan reviews and external audits. - Perform other duties as assigned.
ID
2021-2986
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Manager, BSA/AML   This is a Supervisory Position Functions Supervised: BSA/AML Analysts and staff.   Primary Functions: Perform activities related to money laundering and account monitoring for Bank Secrecy Act (BSA) related to Anti-Money Laundering (AML), Currency Transaction Reporting (CTRs) and Suspicious Activity Reporting (SAR), OFAC and The USA PATRIOT Act compliance for Alaska USA Federal Credit Union and CUSOs (referred to collectively as the Enterprise). Support supervision of BSA/AML personnel and compliance with outstanding BSA/AML and OFAC related regulations for the Enterprise.   Duties and Responsibilities:   - Act in capacity of the back-up BSA Officer for the Enterprise. - Maintain current in-depth knowledge of BSA and the Office of Foreign Assets Control (OFAC) regulations and corresponding relationship to enterprise-wide policies and procedures providing support as applicable. Maintain appropriate BSA/AML procedures including Bridger Insight XP. - Provide expertise and support and conduct training of BSA/AML Analysts for the completion of Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs) and OFAC. - Conduct regular review of eligible accounts to establish and/or maintain CTR exemption status. - Review accounts to ensure Money Service Businesses (MSBs), Marijuana Related Businesses (MRBs) and other high risk accounts are tracked, audited and reported appropriately. - Ensure suspected illegal activities or violations of the BSA are tracked and reported to the appropriate departments and agencies within required time frames. - Oversee the review of the BSA/AML application for reporting of money laundering, cash or check kiting activity and other irregular activities. - Work with law enforcement (LE) to complete subpoenas and other routine enforcement actions related to BSA compliance as requested. - Perform other duties as assigned.
ID
2021-2945
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions, member service activities and loan activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform duties of Financial Services Representative II position. - Perform progressively responsible duties to include: a. Provide support to branch staff by training and developing and by approving transaction authorizations. b. Perform opening and closing procedures as required including all security checks. c. Coach, lead and motivate branch employees; promote participation in cross sales of products and services. d. Assist with the design and implementation of branch promotions. - Obtain state mandated insurance license to quote and bind Personal Lines Insurance products, as assigned. - Assist with supervision of branch staff as assigned. - In the absence of Assistant Branch Manager, oversee branch operations as assigned. - Perform other duties as assigned.
ID
2021-2966
Location : Name
Glendale Financial Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Operations Support Officer   Functions Supervised: None   Primary Functions: Administer the credit union's specialty accounts to include IRA, HSA, business, trust and fiduciary accounts. Manage the Notary, Medallion Signature Guarantee, and Signature Validation programs. Process declaration of loss requests and replacement check orders. Coordinate and process all deceased member claims for the credit union including establishing Estate accounts. Assume increasing responsibilities as experience, tenure and training demonstrates.   Duties and Responsibilities:   - Provide support and administration of special account types such as IRA, HSA, trust, business, guardian/conservator and representative payee accounts. - Administer the Notary, Medallion Guarantee, and Signature Validation programs; provide support and answer questions. - Maintain and process declaration of loss requests, returned check orders, and safe deposit box leases. - Research, collect, and process information for deceased member claims. - Coordinate and communicate with designated representatives and family members of the decedents. - Coordinate and communicate with branch staff and appropriate business units and vendors regarding deceased claims. - Establish new account relationships, Estate accounts, and Fiduciary accounts and transfer assets as required. - Reconcile assigned department general ledgers. - Perform other duties as assigned.
ID
2021-2975
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
  Reports to: Vice President, Special Credits Operations Functions Supervised: Enforcement Actions Primary Functions: Responsible for management of member accounts associated with any type of legal action concerning Special Credits functions. Duties and Responsibilities: - Provides support in obtaining legal advice to appropriate Special Credits staff to mitigate risks and expenses on litigation cases. Makes recommendations for appropriate legal avenues and attorney opinions. Provides initial review and assessments of new cases. -  Responsible for management and quality/compliance oversight of collection assignments to attorneys for judicial actions to recover collateral and financial obligations. -  Coordinates and manages external attorney qualifications, fee structures, and legal expenses for final approval of the Legal Services and tracks the approved Attorney networks. -  Responsible for developing a model with thresholds for referrals of cases to reduce expenses and maximize oversight, and makes prudent decisions for case referrals. -  Tracks and analyzes court cases and issues Special Credits is involved in. Makes recommendations to the management on appropriate policy updates and areas of potential exposure. - Communicates court decisions affecting collections and makes recommendations for policy and procedure updates based on current case law to mitigate exposure. - Holds communication forums to keep Special Credits staff prepared and updated on recent court decisions regarding collections. - Recommends staff training and updates to Sr. Special Credits Training Officer for training plans, communication and delivery to staff. - Works with Legal Services and outside council to ensure the department is operating within the laws of the carious states the credit union conducts collections business in. - Responsible for compliance of functions under their supervision for all procedures and practices as well as local, state and federal laws associated with judicial processes on member accounts. - Responsible for performance and development of assigned Officers and Specialists to ensure timely and correct completion daily work, to include court deadlines. - Act as liaison between Legal Services Department. - Perform other duties as assigned.
ID
2021-2978
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Assistant Manager, BSA / AML   Primary Functions: Perform activities related to money laundering and account monitoring for Bank Secrecy Act (BSA) related to Anti-Money Laundering (AML), Currency Transaction Reporting (CTRs) and Suspicious Activity Reporting (SAR), OFAC and The USA PATRIOT Act compliance for the Credit Union and subsidiary Credit Union Service Organizations (CUSOs).   Duties and Responsibilities: - Verify the receipt and accuracy of branch Currency Transaction Reports to process and perform FinCEN e-filing daily. - Monitor Currency Transaction Report Control Logs for BSA/AML compliance. - Investigate suspicious activities recorded in BSA/AML reports to accurately write SAR narratives as applicable. - Verify Suspicious Activity Reports. - Review Risk Management database reports for compliance and fraud prevention, reporting exceptions to BSA/AML Manager or other designee. - Perform administrative responsibilities for Lexis Nexis Bridger software and track Identity Theft Red Flag losses by category for annual Board of Director reporting compliance. - Review daily time critical reports to ensure accurate OFAC compliance for the Credit Union and CUSOs and respond to requests for analytical OFAC review providing further verification as requested. - Monitor Credit Union and CUSOs departmental procedures for BSA, OFAC, Identity Theft Red Flag, and The USA PATRIOT Act regulatory compliance, reporting variances to the BSA/AML Manager. - Provide input on the thresholds used in the Risk Management Database to ensure that the database is effective in providing only those situations that are truly suspicious. - Assist in the quarterly review of credit union accounts for BSA/OFAC compliance. - Perform other duties as assigned.
ID
2021-2960
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Varies by location   Primary Functions: Fund and review contract documents from dealers.   Duties and Responsibilities: - Create, validate and accurately fund retail installment sales contracts in the loan origination system. Fund a sufficient quantity of loans, while maintaining quality, to ensure department objectives are met. - Understand and maintain knowledge of all dealer program summaries. - Complete daily balancing functions and / or work all queues, as assigned. - Review loan documentation for completeness and accuracy, for one state. A sufficient quantity of loans must be reviewed, while maintaining quality, to ensure department objectives are met. - Effectively communicate, orally and in writing, with dealers and others within the credit union regarding loan documentation or the deficiency thereof. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - Provide support and assistance to the Funding Support Specialist, as directed. - Perform quality review of direct loan documentation, and initiate any corrections, if needed. - Perform other duties as assigned.
ID
2021-2646
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2021-2971
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2021-2970
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Manager, Enterprise Architecture   Functions Supervised: None   Primary Functions: Responsible for consulting and management of the Microsoft 365 technology suite. Monitoring of new changes and configuration of new capabilities with an emphasis on security and adoption for greenfield Microsoft 365. Assists in defining governance, monitoring changes in trends of usage, detecting critical deficiencies, isolating legacy and technical debt, and recommending solutions for improvement.   Duties and Responsibilities:   - Develop, recommend and articulate strategic roadmaps for Microsoft 365Building and maintaining relationships with organizational stakeholders by leveraging consultative methods. - Identify development activities and/or projects for additions, enhancements or fixes to Microsoft 365 suite of applications and services. - Provide actionable recommendations through communicating risks and implications regarding technical decisions. - Understanding the long-term ("big picture strategist") and short-term (small picture tactician) perspectives of situations. - Focus on providing a positive end-user experience around the Microsoft 365 application suite. - Comprehend and translate business goals and drivers into appropriate technical solutions. - Understand and adhere to the Credit Unions information security standards, policies and controls. - Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. - Stay abreast of changes and new releases to the Microsoft 365 suite evergreen model, learning them, and implementing as appropriate. - Assist in the development of training documentation and provide training as needed. - Be the subject matter expert to respond and resolve escalated incidents involving the Microsoft 365 suite of products in a timely manner. - Engage Microsoft for support and guidance as necessary on technical issues or development. - Performing other duties as assigned.  
ID
2021-2952
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Information Security Manager   Functions Supervised: None   Primary Functions: Assist with information security functions in support of the credit union operations.   Duties and Responsibilities:   - Assist in the maintenance of current security systems. - Assist in the execution of tasks which involve the creation or analysis of security-related information. - Assist with systems and vulnerability assessment documentation and processes. - Assist with compliance and policy reviews. - May assist in performing reviews of credit union systems and vulnerabilities. - May assist in performing system reviews. - Perform other duties as assigned.
ID
2021-2959
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Data Center Services Supervisor   Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment to include: installation/deployment, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value and convenience to our members.   Duties and Responsibilities:   - Maintain core infrastructure environment to include: installation, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs. - Assist with maintenance and support of enterprise backup and recovery solutions. - Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments. - Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise. - Participate in the design and deployment of security controls and standards. Research and mitigation of security vulnerabilities. Deploy and maintain enterprise anti-virus, malware, and data-loss prevention controls. - Assist with the delivery of software through the enterprise automated environment. - Demonstrate full understanding of how changes will impact the supported systems and all products that use those systems. - Coordinate and execute system install, configuration, integration, patching, upgrades, and changes ensuring adherence to client SDLC, ITSM, and other policies and procedures. - Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration. - Assist in active grooming and executing of tasks for prioritization and completion of work tasks. - Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions. - Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested. - Assist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities. - Adhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Take ownership for quality of work and accurate and timely completion of assignments. - Perform occasional after hours work and on-call as assigned. - Assist in primary training and mentoring of junior staff. - Perform other duties as assigned.
ID
2021-2958
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Mortgage Quality Control Compliance Manager   Functions Supervised: Quality Control Officers in all areas   Primary Functions: Supervise and perform quality control on mortgage and real estate loans: coordinate responses to investor/insurer/regulatory audits.   Duties and Responsibilities:   - Supervise QC Officers performing all audit functions required for mortgage loans as outlined in the Quality Control Policies and procedures, and as required by investors, insurers, and regulators. This includes review of origination, regulatory compliance, underwriting, closing, and insurance of assigned loans. - Review loan underwriting decisions to ensure underwriting staff is in compliance with established policy and requirements for FHA, VA, RD, Fannie Mae, Freddie Mac, HUD-184, AHFC, and any other appropriate secondary market investors. Similarly review documentation accepted to support automated underwriting decisions for accuracy and reasonableness. - Review management responses to QC audit findings, compile data and prepare reports upon completion of monthly quality control review, addressing exceptions and remedies as necessary. Prepare all required investor quality control reports and distribute as required; arrange internal publications of monthly Quality Control reports. - Provide guidance, assistance, and training to Mortgage Loan Quality Control staff. Provide feedback and direction to management regarding identified trends and errors. Work with management toward improvement of mortgage loan quality. - Work collaboratively with Production and Operations managers to initiate changes to achieve organizational goals and enhance the quality and efficiency of the department and products. - Perform other duties as assigned.
ID
2021-2908
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2811
Location : Name
North Peoria Branch
Company
Alaska USA Federal Credit Union
City
Peoria
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2832
Location : Name
MetroCenter Fry's
Company
Alaska USA Federal Credit Union
City
Phoenix
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2905
Location : Name
Scottsdale Safeway
Company
Alaska USA Federal Credit Union
City
Scottsdale
Select State
AZ
Reports To: Senior Buyer   Primary Functions: Underwrite indirect loan requests.   Duties and Responsibilities:   - Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Rapidly underwrite and respond to credit requests sent to the Dealer Loan Center by network dealers. - Participate in dealer relations activities as necessary to promote the credit union's interests. - Maintain dealer and trade contacts, apprising management of industry trends which may necessitate refinements to the indirect lending program. - Support other loan centers as required. - Perform other duties as assigned.
ID
2021-2580
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ