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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports to: Security Risk and Compliance Manager   Functions Supervised: Infrastructure Security and Information Risk   Primary Functions: Supervise and support infrastructure security and information risk functions to meet regulatory requirements, credit union requirements, and industry standards. Provide task direction and guidance to assigned personnel.   Duties and Responsibilities: - Oversee the development and administration of assigned personnel by making employment, promotion, and transfer recommendations, ensuring effective use of assigned resources, and conducting annual performance evaluations. - Perform Infrastructure Security Analyst I, II, III and Sr. and Information Risk Analyst I, II, III and Sr. duties and responsibilities as needed. - Coordinate incoming work and ongoing tasks to achieve department goals and ensure projects are completed on time and within budget. - Serve as the primary contact for IM Operations regarding infrastructure security and information risk. - Oversee the development, approval, maintenance, administration, and validation of hardening standards. - Oversee the completion of information risk assessments and mitigation plans to ensure compliance with the Information Risk Policy and Program. - Establish organizational-wide standards for platforms, software, and hardware configurations related to network and computer security standards. - Lead the development, maintenance, and enforcement of policies, programs and procedures related to infrastructure / hardening standards, and information risk; participate in the development of goals and operating plans. - Evaluate, document, and analyze trends for methods, techniques, or ways to enhance the security posture of the organization. - Provide reports and presentations to management on the status of infrastructure security and information risk. - Recommend solutions for escalated or unresolved issues. - Perform other duties as assigned.
ID
2022-4796
Location
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports to: Assistant Consumer Lending Underwriting Manager I, II   Functions Supervised: Consumer Lending Underwriting Teams   Primary Functions: Supervise, train, and develop CL Credit Analysts and department workflows. Duties and Responsibilities: - Supervise, train, develop, and assist CL Credit Analysts by reviewing credit evaluation skills and conformance to the credit union's procedures. - Conduct monthly credit analyst reviews to ensure accurate and timely feedback is provided to CL Credit Analysts. Monitor performance and recommend promotions or corrective action to Consumer Lending Underwriting department management. - Review, validate, and countersign lending requests exceeding lower-level credit analyst lending limits and/or standard loan program parameters. - Monitor and completion of Member Request Management System requests. - Ensure that credit applications are properly evaluated and that credit decisions are consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Respond to and remedy member, branch, and network dealer call escalations. - Organize and coordinate daily assignments for the underwriting team in conjunction with each employee's skill level. - Assist with daily underwriting production tasks and fill-in when unexpected staffing shortages occur. - Represent the credit union in a professional manner at corporate events as necessary. - Perform other duties as assigned.
ID
2022-4795
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4778
Location
Greenfield Gateway Branch
Company
Alaska USA Federal Credit Union
City
Mesa
Select State
AZ
FLSA Status
Non-Exempt
Reports To: Mortgage Quality Control Compliance Manager   Primary Functions: Perform quality control on mortgage loans. Compile and analyze information for response to investor/insurer/regulatory audits.   Duties and Responsibilities:   - Perform audit functions required for mortgage loans as outlined in the Quality Control Policies and procedures, and as required by investors, insurers, and regulators. This includes review of origination; regulatory compliance; underwriting; closing; and insurance of assigned loans. - Compile and review information required for external audit requests; provide required loan documents, policies, procedures and other requested documentation; prepare responses to audit findings for delivery to investors, insurers, and regulators. - Review loan underwriting decisions to ensure underwriting staff is in compliance with established policy and requirements for conventional, FHA, VA, and RD loans. Similarly review documentation accepted to support automated underwriting decisions for accuracy and reasonableness. - Conduct credit and appraisal reviews to support foreclosure actions; mortgage insurance claims; and early payment default analyses. - Monitor overages charged by originators for evidence of unfair lending practices. - Monitor protected class information on declined loans for evidence of unfair lending practices. - Perform other duties as assigned.
ID
2022-4777
Location
Glendale Ops Center
Company
Alaska USA Mortgage Company
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports To: Digital Marketing Manager   Functions Supervised: None   Primary Functions: Develop and maintain a comprehensive social media strategy that defines how social media marketing techniques will be applied to increase visibility and traffic across all Alaska USA business lines, products and services.   Duties and Responsibilities:   - Responsible for content development plans and editorial calendar planning across all Alaska USA social media properties; recommending content types based on user needs and marketing goals, identifying content gaps. - Define key performance indicators and implement measurement, analytics, and reporting methods to gauge success. - Mentor and provide training to others throughout the organization on best practices for creating, managing, monitoring, and developing content for social networks. - Identify ways to integrate social media into business strategies and marketing campaigns and engage necessary resources. - Apply marketing research and development methods to learn and understand emerging trends and technologies and to communicate this knowledge clearly and concisely. - Prepare and maintain a competitive analysis and benchmark Alaska USA's performance in content breadth, organization, presentation, and engagement. - Research, write, and edit content for social media, including materials such as advertising, events promotion, articles, publications, videos, web/online content, and other materials while adhering to Alaska USA's brand standards for voice, style, and grammar. - Lead the development of organization-wide social media management standards, policies and rules of engagement for social media. - Collaborate as a member of working teams assigned to the creation and implementation of Alaska USA marketing campaigns. - Follow through with all aspects of assigned projects including vendor coordination, documentation, content posting, regulatory compliance, quality control, and reporting/assessment of results. - Maintain communication with representatives of business lines and front-line staff. Draft updates to procedures and scripted replies. - Maintain a thorough working knowledge of Alaska USA's products, markets, and compliance requirements. - Initiate and participate in efforts to further Alaska USA's marketing and business objectives. - Perform other duties as assigned.
ID
2022-4773
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports to: Fraud Analytics Manager   Functions Supervised: None   Primary Functions: Perform qualitative and quantitative analysis of fraud-related data, systems, and processes. Develop fraud detection and decisioning strategies to mitigate the impact of fraud and implement in code. Balance fraud loss prevention, member experience, and operational efficiency in line with product strategies, enterprise financial plans, and the capacity of operational departments. Develop operational and performance reporting for fraud-related processes and systems. Execute the development, creation and implementation of fraud detection and prevention systems utilizing a proprietary programming/scripting language. Duties and Responsibilities: - Identify fraud-relevant data; collaborate with team members, vendors, and other departments to ensure collection, effective organization, and quality - Analyze fraud-related datasets ranging from tens of thousands to hundreds of millions of records - Perform deep dives into large or randomly-sampled fraud cases to determine what happened, perform annotation, and identify opportunities to improve systems or processes - Develop a deep understanding of fraud detection, decision, and investigation systems in use by the Credit Union - Maintain awareness of fraud-related best practices, methods, and technologies; present recommendations to promote optimal use and adoption - Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies - Develop, test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud - Research discrepancies, accumulate all necessary information and take appropriate action to stop and prevent fraud losses to the Credit Union - Compile, and deliver operational and performance reports and key performance indicators - Engage in and implement processes for the reissuance of compromised cards in large data breaches - Report suspicious activity as required by the Bank Secrecy Act. - Monitor activity, analyze data and implement changes for safe practice in online account opening - Perform other duties as assigned
ID
2022-4566
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports to: Information Security Manager   Functions Supervised: None.   Primary Functions: Information security analysts plan and carry out security measures to protect the credit union's computer networks and systems. Primary functions in this position would be a broad range of tasks, including the day-to-day administration of information and event management (SIEM) and may include significant responsibilities for the security administration of a variety of IT systems across the enterprise. Additionally, as legal and regulatory compliance drivers continue to grow, many of the security administrator's tasks may also support audit functions.   The individual in this position will interact closely with product vendors and service providers, personnel from various IM departments, and with business departments. In-depth knowledge of Alaska USA's operating systems and security applications, as well as a working knowledge of basic network protocols and tools, will also be required.   Duties and Responsibilities: - Information Security Analyst II duties and responsibilities. - Provide direction, develop standards, and initiate processes related to identity and access management. - Manage the implementation and development process for security solutions. - Manage the Data Loss Prevention (DLP) Program, coordinate the remediation efforts, generate reports and provide metrics on the effectiveness of the DLP program. - Monitor system logs, SIEM tools, and network traffic for unusual or suspicious activity. Interpret such activity and make recommendations for resolution. - Research threats and vulnerabilities and, where appropriate, take action to mitigate threats and remediate vulnerabilities. - Review, assess, and mitigate penetration tests and vulnerability assessments on information systems and infrastructure. - Perform threat and vulnerability assessments, in some cases followed by appropriate remedial action, to ensure systems are protected from known and potential threats, and free from known vulnerabilities. - Assist and train junior team members in the use of security tools, the preparation of security reports, and the resolution of security issues. - Research, recommend, evaluate and implement information security solutions, which identify and/or protect against potential threats, and respond to security violations. - Conduct audits and reviews of endpoint, network, system security controls, and manage remediation efforts. - Conduct security reviews of the network security architecture to identify accesses and assess the risk to these changes. - Assist in the management of firewalls, intrusion detection systems, switches and routers, which will include researching, designing, formulating, and documenting firewall rules. - Report unresolved network security exposures, misuse of resources, or noncompliance situations using defined escalation processes. - Develop and maintain documentation for security systems and procedures. - Coordinate the Monitoring and Response Program, identify new threats, develop and tune rules to monitor, generate reports, and provide metrics for the program. - Coordinate incident response activities, gather evidence, conduct forensic analysis on incidents, evaluate security controls, and make recommendations to improve them. - Perform other duties as assigned.
ID
2022-4770
Location
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2022-4764
Location
North Peoria Branch
Company
Alaska USA Federal Credit Union
City
Peoria
Select State
AZ
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4754
Location
North Peoria Branch
Company
Alaska USA Federal Credit Union
City
Peoria
Select State
AZ
FLSA Status
Non-Exempt
Reports To: Desktop Support Supervisor   Primary Functions: Provide quality day to day technical desktop hardware support to end users in a manner that supports the organization's Mission Statement to provide service, value and convenience to its members. Operate in a fashion that supports the IM operations supporting mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.   Duties and Responsibilities:   - Perform Desktop Support Technician I and II duties and responsibilities. - Analyze, diagnose and implement corrective solutions for end user hardware issues, using advanced diagnostic and troubleshooting principles, theories, concepts, and techniques with minimal supervision. - Develop and maintain in-depth working technical knowledge of current operating systems, software, hardware and standards to include Windows 7 and later and Office 2007 and later. Operational knowledge of current Mac OS desirable. - Assist in documenting standard, repeatable instances of hardware installation, configuration, repair, failure and removal. - Assist in maintaining current procedures and processes and contribute to developing processes to respond to issues and tasks in a timely manner. - Assist in the training and development of junior staff - Communicate with executive leadership as needed regarding user issues, work orders and projects. - Perform other duties as assigned.
ID
2022-4665
Location
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports to: Supervisor, Infrastructure Support   Functions Supervised: None   Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment. This also includes installation/deployment, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value, and convenience to our members. Duties and Responsibilities: -  Maintain core infrastructure environment to include installation, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs. - Assist with maintenance and support of enterprise backup and recovery solutions - Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments. - Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise. - Participate in the design and deployment of security controls and standards. Research and mitigation of security vulnerabilities. Deploy and maintain enterprise anti-virus, malware, and data-loss prevention controls. - Assist with the delivery of software through the enterprise automated environment. - Demonstrate full understanding of how changes will impact the supported systems and all products that use those systems. - Coordinate and execute system install, configuration, integration, patching, upgrades, and changes ensuring adherence to client SDLC, ITSM, and other policies and procedures. - Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration. - Assist in active grooming and executing of tasks for prioritization and completion of work tasks. - Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions. - Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested. - Assist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities. - Adhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Take ownership for quality of work and accurate and timely completion of assignments. - Perform occasional after hours work and on-call as assigned. - Assist in training and mentoring of junior staff. - Perform other duties as assigned.
ID
2022-4734
Location
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2022-4725
Location
MetroCenter Fry's
Company
Alaska USA Federal Credit Union
City
Phoenix
Select State
AZ
FLSA Status
Non-Exempt
Reports to: Consumer Lending Training Manager   Functions Supervised: Consumer Lending business unit Training Program delivery and course content development. Primary Functions: Develop and maintain new employee training and job specific training for all Consumer Lending departments (lending departments include consumer loan origination, servicing, and collection teams). Ensure department wide job readiness by leading and developing comprehensive training programs that maximize transfer of learning to the job for new and tenured team members.   Duties and Responsibilities: - Maintain knowledge of credit union services, related policies and procedures, and Consumer Lending business unit functions. - Plan, prepare, and provide classroom instruction in a variety of subject areas, with particular emphasis on training related to lending, collections, and servicing operations and credit union knowledge and services. - Schedule, coordinate, and conduct general and technical training of lending, collections, and servicing personnel. - Track training completion following established department processes. - Create and maintain training materials to reflect updated course content while increasing team member engagement. - Work closely with Consumer Lending team members to continually enhance and develop training materials to streamline workflow processes. - Provide guidance to Senior Staff regarding the training of staff on procedures and practices for all Consumer Lending departments. - Conduct training needs assessments to determine best course of action for developing and delivering requested training. - Provide feedback to participants and their leaders regarding performance. - Assist in creating department processes and practices to create efficiencies and improve effectiveness. - Perform other duties as assigned.  
ID
2022-4722
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports To: Real Estate Loan Center Origination and Processing Supervisor   Primary Functions: Originate real estate and mortgage loans.   Duties and Responsibilities: - Ensure members provided timely and accurate information on the credit union's real estate loan programs, handle member inquires related to real estate or mortgage loans. - Answer all in-coming calls as necessary pertaining to real estate and mortgage lending issues. Provide back in the telephone queue. - Maintain current in depth knowledge of real estate lending policies and guidelines. Maintain current general knowledge of mortgage lending policies and guidelines. - Originated applications for in-house and other non-mortgage real estate loans. - Underwrite real estate loan applications. - Provide assistance to real estate processors as necessary. - Provide assistance to processors as necessary. - On approved files give the real estate processor the loan file to contact the member with loan approval and conditions. Clear loan conditions timely to ensure a smooth closing. - On declined files, advise the borrower of the decline and issue refunds, returning documentation as necessary. - Promote Alaska USA real estate programs and cross-sell credit union services. - Perform other duties as assigned.
ID
2022-4720
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports to: Consumer Lending Originations Supervisor   Functions Supervised: None   Primary Functions: Answer loan related telephone inquiries. Accurately complete credit applications, NADA guidebook values, and provide excellent member service.   Duties and Responsibilities: - Develop and maintain a current in-depth knowledge of all consumer lending policies, guidelines, and programs and be prepared to respond to related inquiries. - Respond to all telephone inquiries pertaining to loan related issues. - Obtain the information necessary to complete credit applications and other loan related documentation for consumer loans. Exercise critical thought to gather additional information that may be imperative for credit evaluation. - Establish accurate valuations for all collateralized loan requests. - Comply with all regulatory restrictions to qualify non-member applicants for membership. - Receive, accurately record and forward for processing, member account transactions through MRMS. - Cross sell credit union services. - Perform other duties as assigned.
ID
2022-4708
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports To: Product Delivery Manager Functions Supervised: None Primary Functions: Product lifecycle management for branch, call center, operations and deposit products and services; experience design for end-users and support-users. Duties and Responsibilities: 1. Experience design – work collaboratively across multiple business lines to create, deliver, and improve experience requirements for member and employee needs. 2. Product lifecycle management – Develop, maintain and execute upon 1–3-year product roadmaps. 3. Research and analysis - responsible for researching product and industry trends, preparing data to support business decision making about products, capturing various department needs, and providing recommendations based on analysis. 4. Product Launch Support – responsible for working with vendors and project teams to successfully launch new or enhanced products through testing, communication strategy preparation, training, and overall support of the launch. 5. Collaboration - responsible for working with multiple business departments to understand and document their needs, pain points, and priorities, assist in maintaining a feedback loop throughout product launch and analysis of product success 6. Organizational Knowledge - maintain a working knowledge of credit union operations and an awareness of strategic initiatives, current and emerging technologies and best practices.  
ID
2022-4701
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports To: Varies by location   Primary Functions: Provide assistance to originator in the origination and processing of mortgage loans.   Duties and Responsibilities: - Accept telephone calls for the originator, coordinate appointments, respond to inquiries, and provide updated loan status to real estate agents and borrowers. - Input the loan application, print out applicable origination documentation and required disclosures, obtain borrowers' signatures as required and review documentation for accuracy and completeness. - Photocopy documentation supplied by the borrower; income tax returns, paycheck stubs, bank statements, etc. - Set up mortgage application files and request verification of all information received in the mortgage loan application via letters to employers, banks, creditors or by alternative documentation acceptable to the secondary market. Perform necessary follow up order credit reports, appraisals, and prelims as needed in files. - Provide support to originator by maintaining ongoing communication with client base and real estate agents. Perform tasks directly or indirectly related to marketing and advertising. - Maintain a basic knowledge of computer programs; i.e., Mortgage Ware, Microsoft Office, Desktop Underwriter, particularly Word, Excel, and Access, Microsoft Publisher, and new software as it becomes available or needed. - Arrange for the pick up and delivery of documents, brochures, loan packages, and other miscellaneous items as needed. - Perform other duties as assigned.
ID
2022-4673
Location
Glendale Financial Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports To: Varies by location   Primary Functions: Responsible for developing new business, structuring, underwriting, and closing of business and commercial loans, as well as monitoring and maintaining a loan portfolio.   Duties and Responsibilities:   - Meet with business members and prospective business members to promote the credit union's commercial loan services and solicit new business. - Interview prospective borrowers and request necessary information to process loan requests. - Analyze applicant's financial status, credit, and evaluate collateral to determine feasibility of loan approval. - Negotiate loan structure with prospective borrower, including fees, loan repayment terms and other credit terms. - Underwrite credit requests taking into consideration applicable policies, procedures, guidelines and analyzed risk and present processed applications to appropriate approval authorities within the credit union as required. - Assist members with inquiries and information requests and resolve issues relating to loan products and services offered. - Promote and cross-sell other products and services as appropriate. - Monitor loan portfolio to ensure proper management of risk ratings, compliance with loan covenants and early identification of potential problems. Participate in collection efforts as necessary. - Participate in the credit union's business development activities, represent the credit union in industry and professional associations, community organizations, local business groups, etc. - Perform other duties as assigned.
ID
2022-4696
Location
Glendale Financial Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4693
Location
Signal Butte Branch
Company
Alaska USA Federal Credit Union
City
Mesa
Select State
AZ
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: Member Service Center Quality Assurance   Primary Functions: Perform quality control reviews of Member Service Center telephonic and electronic interactions through the documented call monitoring process with an emphasis on service delivery and first call resolution. Schedule and present call monitoring results to MSC staff assigned to the various workgroups and queues.   Duties and Responsibilities:   - Maintain knowledge of credit union services, pricing, related policies and procedures and member services functions. - Responsible for ensuring the delivery of prompt, professional, helpful, knowledgeable and courteous member service in all call queues and through electronic service delivery. - Monitor Member Service Survey and Internal Service Survey scores to recognize successes and deficiencies in operational processes and external/internal member experiences; collaborate with the leadership team and trainers to expand upon successes and to improve areas of opportunity. - Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals. - Responsible for the regular review and tracking of member calls for purposes of validating complaint escalations, as needed. - Understand, facilitate, and support the credit union's Complaint Management Program as it may be applied to member interactions within the MSC. - Act as liaison between MSC and the Enterprise Compliance team on member complaints received through the MSC and complaint trends throughout the credit union. - Stay abreast of and recommend industry technology and processes to improve member experience and achievement of improved KPI's and metrics. - Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility. - Responsible for the review of the quality and accuracy of fulfilling member requests. - Work closely with the MSC management to continually enhance and develop the knowledge of the MSC specialists. - Assist in developing additional training programs with the MSC Training Officers. - Recommend updates to the established training programs within MSC as patterns/trends of training opportunities are identified. - Provide support to staff by training and developing; coach, lead and motivate specialists. - Perform other duties as assigned.
ID
2022-4691
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt