Job Listings

Reports to: Assistant General Counsel - Vendor Management   Functions Supervised: None   Primary Functions: Review, draft, negotiate and provide legal advice pertaining to a wide variety of credit union contracts and third-party engagements. Partner with members of the vendor management team and other subject matter experts to incorporate areas of compliance, privacy and security, risk management, and ongoing relationship management into all stages of the contract lifecycle. Be a key contributor in all aspects of the vendor management process and program success Duties and Responsibilities: - Review, interpret, draft, revise, strategize, and negotiate credit union contracts consistent with credit union policies and objectives. - Provide timely, concise, competent, and strategic legal advice to business units in all aspects of contracting related risks simultaneously working to facilitate long-term relationships with third parties. Continuously work to incorporate business unit feedback and contractual requirements in all assigned contract reviews. - Maintain accurate and updated reports on negotiation and contracting status. - Support the Assistant General Counsel – Vendor Management with credit union contract template and form creation and maintenance. - Support the Assistant General Counsel – Vendor Management with the evolution of vendor management tools, databases, and other technological platforms to drive toward efficiencies and productivity. - Utilize the vendor management core system to ensure transparency of process, data integrity, risk mitigation and continuous monitoring, and maintain an organized record. - Manage numerous projects and complex matters simultaneously under strict deadline pressure while maintaining consistent and clear status updates to vendor management leadership and business lines. - Other duties, both legal and non-legal in nature, as requested by the Assistant General Counsel – Vendor Management. - Prioritize and maintain active participation in applicable continuing legal education classes with a willingness to continue to advance competencies in other areas of contracting including third party risk management and global data privacy. - Aids other members of the vendor management team. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned.

Reports To: Varies by location   Primary Functions: Maintenance of credit union facilities.   Duties and Responsibilities:   - Inspect and maintain credit union facilities. Prepare periodic facility inspection and conditions reports as required. - Perform higher level maintenance and repairs on credit union facilities to ensure they are maintained in a manner that is consistent with member and management expectations. - Ensure assigned maintenance activities are completed in a timely and efficient manner. - Execute office and department move, remodels, reconfigurations and special event support. - Plan, determine and acquire needed assets to execute and report on assigned projects. - Travel to other regions to perform maintenance and lead project teams. - Maintain a working knowledge of building mechanical systems. - Perform janitorial duties as required and monitor custodial and maintenance services. - Maintain minimal repair parts inventory necessary to complete common recurring maintenance tasks. - Perform other duties as assigned.

Reports to: Consumer Lending Administration Supervisor   Functions Supervised: None   Primary Functions: Teller and other administrative support of all Consumer Lending department functions (lending departments include consumer loan origination, servicing, and collection teams). Duties and Responsibilities:   1. Perform teller related functions include check and transfer posting. 2. Perform balancing functions for individual GL accounts as assigned. 3. Perform teller transactions, general demographic changes, and other file maintenance on lending, collection, and servicing software. 4. Receive and distribute mail and update member account information. 5. Responsible for assigned data entry and timely and accurate preparation of documents for Consumer Lending departments, including but not limited to payment requests for department vendors. 6. Maintain credit union records relating to board reports and negotiable items. 7. Perform other duties as assigned.

Reports To: Mortgage Quality Control Compliance Manager   Functions Supervised: Quality Control Officers in all areas   Primary Functions: Supervise and perform quality control on mortgage and real estate loans: coordinate responses to investor/insurer/regulatory audits.   Duties and Responsibilities:   - Supervise QC Officers performing all audit functions required for mortgage loans as outlined in the Quality Control Policies and procedures, and as required by investors, insurers, and regulators. This includes review of origination, regulatory compliance, underwriting, closing, and insurance of assigned loans. - Review loan underwriting decisions to ensure underwriting staff is in compliance with established policy and requirements for FHA, VA, RD, Fannie Mae, Freddie Mac, HUD-184, AHFC, and any other appropriate secondary market investors. Similarly review documentation accepted to support automated underwriting decisions for accuracy and reasonableness. - Review management responses to QC audit findings, compile data and prepare reports upon completion of monthly quality control review, addressing exceptions and remedies as necessary. Prepare all required investor quality control reports and distribute as required; arrange internal publications of monthly Quality Control reports. - Provide guidance, assistance, and training to Mortgage Loan Quality Control staff. Provide feedback and direction to management regarding identified trends and errors. Work with management toward improvement of mortgage loan quality. - Work collaboratively with Production and Operations managers to initiate changes to achieve organizational goals and enhance the quality and efficiency of the department and products. - Perform other duties as assigned.

Reports to: Accounting Control Manager   Functions Supervised: None   Primary Functions: Responsible for ensuring timely completion of accurate general ledger reconciliations. Additionally responsible for general ledger account reconciliation set up and maintenance in the companys general ledger reconciliation software.   Duties and Responsibilities: - Ensure completion of all general ledger reconciliations within the assigned time. Review and approve completed account reconciliations performed by accounting staff and external departments and assist subject matter experts (SMEs) with clearing outstanding reconciling items. - Prepare monthly reports that will assist users and management in tracking the efficiency and accuracy of the account reconciliation processes. - Prepare monthly reports on account reconciliation ratings. - Learn and document the purpose, workflow, and reconciliation process for new general ledger accounts. - Analyze the SME processes and recommend changes to procedures and methods that increase productivity, efficiency, and control. - Automate the updated processes by selecting the correct reconciliation template in the account reconciliation system, creating transaction matching rules, and updating the general ledger account settings. - Assist with creating procedures and training assigned account custodian to reconcile in the accounting reconciliation system. - Maintain the account reconciliation system with pertinent policies and procedures and ensure that the appropriate workflow is in place for each account. Update automated reconciliation rules and general ledger account settings as needed. - Maintain internal Accounting department policies and procedures. - Perform other duties as assigned.

Reports to: Senior Vice President, IM Operations   Functions Supervised: Technical Support Analysts, Asset Control Officer, and Technical Documentation Specialist. Primary Functions: Manage Compliance and Vulnerability related functions, O/S maintenance activities, IT Assets and department vendor management. Duties and Responsibilities: - Manages assigned personnel by: recruiting and maintaining a trained staff; making employment, promotion and transfer decisions; and ensuring effective use of assigned resources. - Oversee the execution of the Credit Unions vulnerability and configuration management programs -  Develop or participate in the development of IM Operational standards and processes that maintain compliance with Credit Union Technical Compliance and Regulatory programs. - Formulate and implement processes and procedures for tacking hardware, software, and equipment from requisition through retirement. -  Oversee the administration and maintenance of the Anti-Virus program. - Participate in the development of a comprehensive vulnerability management program. - Perform duties of Primary End User Authorization Contact for identified financial systems requiring strict access control. - Develop, implement and maintain management reporting including trend analysis and forecasting for the environment. - Ensure compliance with software and hardware licensing. - Negotiate pricing, terms and maintenance agreements contracts with hardware and software vendors and service providers. - Perform other duties as assigned.

Reports to: Manager Enterprise Architecture Functions Supervised: None   Primary Functions: Drive business transformation through the creation of enterprise architectures that align current and future technology decisions with company strategy. Develop enterprise architecture strategies, roadmaps, and standards that promote informed, effective, and impactful business and technology investment decisions. Duties and Responsibilities: - Understanding the long-term ("big picture strategist") and short-term (“small picture tactician”) perspectives of situations. - Building and maintaining relationships with organizational stakeholders by leveraging consultative methods. - Collaborates with the broader architecture community to ensure that proposed architectures and solutions align with target architectures and roadmaps. - Providing actionable recommendations using a structured approach to decision analysis that includes technical, risk, financial, and execution capabilities. - Leads and facilitates interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. - Scanning emerging technologies and the business ecosystem for major disruptive technology and non-technology trends that affect business. Providing practical advice and best practices to take advantage of new, or emerging, opportunities. - Translating business architecture and processes into technological decisions to support Product Management teams. - Leveraging knowledge of business, operating, and financial models and frameworks. - Creative problem-solving around product / domain-specific challenges, while thinking about the effects on the rest of the organization. - Understanding, connecting, and articulating technology implications of business goals and vice-versa. - Demonstrating leadership qualities, self-motivation and ability to work in a collaborative team environment while navigating the political landscape. - Facilitating difficult conversations, having a holistic and empathetic mindset, bringing concepts to life through presentations, showcasing excellent written, verbal, and presentation skills. - Developing to-be architectures. - Developing architectural and technical standards. - Evaluate and recommend new technologies in support of Credit Union initiatives and Information Management strategies. - Developing transition architecture to guide migration between as-is and to-be architectures. - Creating roadmaps and strategies for long-term planning while advising on potential disruptive technologies and trends. - Leading discussions with vendors, value added resellers (VARs), and other 3rd parties. - Serving as a visionary in the field of the enterprise architecture discipline. - Perform other duties as assigned.

Reports to: Domain Manager, Systems Analysis   Functions Supervised: None   Primary Functions: Collaborates as a member of a Product Development Team in the analysis of system specific user stories and technical processes of product capabilities. An active collaborator with Product Development Team members in the development of products to achieve strategic business outcomes.  Duties and Responsibilities: - Identify and solve business problems by collaborating in the development and implementation of value driven business solutions - Develops a working knowledge of credit union product capabilities - Develops general knowledge of current and emerging technology solutions - Identify, define, and document user stories and specifications - Document system architectures, data flows, and relationships to business processes - Prioritize user stories to facilitate feature development - Collaborate with software engineers on technical design and development - Collaborate with Product Development Team members on test case documentation - Collaborate with Product Development Team members on test case execution and acceptance - Document and track user stories related to defects and resolution - Work closely with other analysts to collaborate in knowledge sharing activities - Perform other duties as assigned in support of team efforts and results

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports To: Operations Support Officer   Functions Supervised: None   Primary Functions: Administer the credit union's specialty accounts to include IRA, HSA, business, trust and fiduciary accounts. Manage the Notary, Medallion Signature Guarantee, and Signature Validation programs. Process declaration of loss requests and replacement check orders. Coordinate and process all deceased member claims for the credit union including establishing Estate accounts. Assume increasing responsibilities as experience, tenure and training demonstrates.   Duties and Responsibilities:   - Provide support and administration of special account types such as IRA, HSA, trust, business, guardian/conservator and representative payee accounts. - Administer the Notary, Medallion Guarantee, and Signature Validation programs; provide support and answer questions. - Maintain and process declaration of loss requests, returned check orders, and safe deposit box leases. - Research, collect, and process information for deceased member claims. - Coordinate and communicate with designated representatives and family members of the decedents. - Coordinate and communicate with branch staff and appropriate business units and vendors regarding deceased claims. - Establish new account relationships, Estate accounts, and Fiduciary accounts and transfer assets as required. - Reconcile assigned department general ledgers. - Perform other duties as assigned.

Reports to: Fraud Operations Officer   Functions Supervised: None   Primary Functions: Perform activities in support of Fraud department. Responsible for locating documents to use as investigative tools for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Creating collection letters to other financial institutions to mitigate loss. Duties and Responsibilities: - Receive and place calls to provide information to branches, the Member Service Center, lending departments and members on fraud, identity theft or Member Identification Program. - Create and maintain complete and accurate case files including evidence and interview summary in the case management system. - Investigate fraud claims involving online activity, pre-authorized drafts, altered checks, forged endorsements, unauthorized third-party transfers, financial exploitation, identity theft, and other operations fraud issues. - Review daily reports for prevention of fraudulent activity and loss mitigation. - Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses. - Locate surveillance and review recorded calls to support investigations. - Collaborate with law enforcement agencies, Adult Protective Services, other financial institutions, and credit union departments. - Report suspicious activity as required by the Bank Secrecy Act. - Perform other duties as assigned.  

Reports to: Supervisor, Infrastructure Support   Functions Supervised: None   Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment. This also includes installation/deployment, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value, and convenience to our members. Duties and Responsibilities: - Maintain core infrastructure environment to include installation, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs. - Assist with maintenance and support of enterprise backup and recovery solutions - Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments. - Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise. - Demonstrate full understanding of how changes will impact the supported systems and all products that use those systems. - Coordinate and execute system install, configuration, integration, upgrades, and changes ensuring adherence to client SDLC, ITSM, and other policies and procedures. - Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration. - Assist in active grooming and executing of tasks for prioritization and completion of work tasks. - Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions. - Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested. - Assist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities. - Adhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Take ownership for quality of work and accurate and timely completion of assignments. - Perform occasional after hours work and on-call as assigned. - Assist in training and mentoring of junior staff. - Perform other duties as assigned.

Reports to: Vendor Risk Manager   Functions Supervised: None   Primary Functions: Facilitate and support the credit union’s vendor risk management program to mitigate against vendor risks in alignment with enterprise risk tolerances. Facilitate initial and periodic due diligence reviews of vendors through the collection, review, and preparation of executive summaries of vendor documentation and continuous monitoring of the credit union’s cumulative vendor risk profile. Assist business lines as needed with vendor risk activities.   Duties and Responsibilities: - Initiates and facilitates vendor screening processes and performs initial and periodic due diligence reviews in a timely fashion. - Maintains continuous monitoring of vendors between periodic due diligence reviews for issues such as OFAC and UDAAP compliance. - Maintains heightened level of summary documentation including documented internal risk acceptances on each vendor under the purview of the vendor risk management function. - Assists maintaining schedules of vendor ongoing due diligence and performance reviews based on risk rating and criticality. - Coordinates with management and key stakeholders regarding vendor risk and performance. - Reports on and escalates risk issues to the Vendor Risk Manager. - Assists in maintaining best-in-class data and matrix’s for monthly and periodic credit union wide reporting requirements. - Identifies ways to improve risk and performance policies/procedures/processes, user experience, and systems involved in the monitoring and tracking of vendor risk with an emphasis on a risk-based approach that is consistent and repeatable across risk dimensions and reports findings to the Vendor Risk Manager. - Develops a working knowledge of assigned vendor relationships under the purview of the vendor risk management function. - Maintains a thorough understanding of all relevant internal policies and external regulatory requirements applicable to credit union vendor risk management. - Actively supports and promotes a culture of progress ensuring day-to-day quality & risk mitigation is maintained through periods of strategic change. - Develops and provides assistance to other members of the department. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned. - Performs other duties as assigned.

Reports to: Marketing Operations Manager   Functions Supervised: None   Primary Functions: The Marketing Technology Specialist will assist the department in developing and utilizing technology to better serve members and prospective members, serving as super-user and product evangelist for a variety of digital tools.   Duties and Responsibilities: - Participate as a stakeholder in organization-wide technology implementations and integrations to marketing systems and proactively inform the Marketing Operations Manager on project progress. - Manage all administrative responsibilities for the marketing technology stack, eg. new staff onboarding and training, basic configuration, troubleshooting, and maintaining required documentation. - Lead the search for new MarTech tools and platforms to meet busines needs, including collecting requirements, vendor documentation, evaluations, implementation, roll-out and adoption planning. - Promote current MarTech capabilities, evangelize use cases that empower marketing to achieve more with existing tools. Evaluate new product iterations and communicate benefits of adopting new features or enhancements to existing technologies. - Perform data privacy and compliance reviews of marketing technology products. - Collaborate as a member of working teams assigned to the creation and implementation of marketing campaigns. - Maintain a thorough working knowledge of Alaska USA's products, markets, and compliance requirements. - Initiate and participate in efforts to further Alaska USA's marketing and business objectives. - Perform other duties as assigned.

Reports to: Chief Risk Officer & General Counsel   Functions Supervised: Enterprise Risk Administration   Primary Functions: The Director, Enterprise Risk will be responsible for supervising the enterprise risk department, developing the credit union’s model risk management program, monitoring and refining enterprise risk appetite statements and metrics for key risks, and participating with credit union leadership in the management and oversight of the corporate insurance program.   Duties and Responsibilities: - Responsible for the innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor the company's operational and strategic risk. Develop risk management tools, practices, policies, and metrics to help business units and departments understand specific risks and manage those risks according to the established enterprise risk management framework. - Ensure the organization's risk management policies and strategies are in compliance with regulator expectations, applicable regulations, rating agency standards, and strategic imperatives of the organization. - Serve and actively participate in various management committees, as assigned. - Lead the technical implementation, use, and continuous improvement of the risk modules for the credit union’s governance, risk and compliance system. - Recruit, lead, and supervise personnel in the Enterprise Risk Department. - Act as the independent second line supporting the development of the enterprise risk appetite framework, capital planning allocation and model management. - Provide independent assessment and effective challenge in the credit union’s capital planning and stress testing models, economic / stress scenarios, capital adequacy, and specific risk areas such as liquidity, interest rate, credit, reputational, strategic, and transactional, based on the credit union’s risk profile. - Conduct enterprise risk assessments of specific large-scale expansion and growth opportunities, as well as new and modified products and services. - Lead the creation, development, and execution of the Model Risk Management Program to include monitory model inventory, performing independent model testing, validation and providing effective challenge throughout the model development and process. - Assist as needed with the corporate insurance program including policy applications and claims management.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports to: Dispute Resolution Officer Functions Supervised: None   Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures. Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Develop a working knowledge of card and ACH dispute processes and systems. - Develop and maintain a current working knowledge of Regulations E, Z and CC as well as Visa and NACHA operating rules and Credit Union policies and procedures. - Create, research, and resolve card and ACH dispute cases in accordance with federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures. - Evaluate cases for and provide provisional credit within established limits, as applicable. - Research and provide evidence to members to validate unrecognized transactions. - Conduct merchant conference calls to resolve product and service problems. - Effectively communicate with members to validate information, research cases, and obtain documentation. - Respond to inbound and place outbound calls for case creation and member follow-up. - Report disputed transactions for possible fraudulent activity and/or trends. - Document research findings and actions on cases and conduct referrals for suspicious activity reporting and high dollar case review. - Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately, and timely. - Assist with completing daily reports and MRMS requests. - Perform other duties as assigned.

Reports to: Any Research Officer   Functions Supervised: None   Primary Functions: Research inquiries and resolve account problems.   Duties and Responsibilities: - Process account verifications while ensuring proper member authorization. - Process research requests and retrieve credit union records in support of credit union operations or in compliance with authorized requests. - Provide account status letters and documents as required. - Provide Quickshot reports to lending departments upon request. - Provide support and technical assistance to branches and other departments. - Perform progressively responsible duties to include, Research specific transactions on accounts using resources available from all credit union departments to resolve problems and communicate results to the member or other department personnel. Research accounts with incorrect addresses and accounts classified as abandoned. Contact members to obtain the correct address or communicate special instructions regarding the account in question. Be familiar with credit union policies and operational procedures of other credit union departments as they apply to the situation under review. Perform transaction adjustments and complete file maintenance as appropriate to each situation. - Performs other duties as assigned.

Reports To: SC Control Manager   Functions Supervised: Control   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities:   - Perform all duties of a Special Credits Control Officer III. - Responsible for review of Control collection and associated work and for making recommendations regarding the need for adjustment in work routines. - Responsible for the daily management and workflow for assigned accounts. - Responsible for authorizing closure of credit limits consistent with credit union policy and procedures. - Responsible for negotiating and recommending refinances for members experiencing financial difficulties according to credit union policies, to include use of real and personal property liens, extended terms, special interest rates and extended periods for first payment due dates. - Responsible for recommending, preparation and administration of financial obligation in accordance with the Charge Off Policy. - Develop and train staff to understand and comply with all policies, laws and procedures as they relate to collections. - Perform other duties as assigned.