Job Listings

Reports to: Manager, Business Intelligence Functions Supervised: None   Primary Functions: Design, build and support analytics that fulfill business requirements. Provide industry and market context in the interpretation of analytical results. Formulate recommendations that will be used to advise and drive decision making by executive management and other teams within the organization. Create and maintain reports and dashboards to deliver business intelligence to the organization. Duties and Responsibilities: - Provide assistance and support the development and publication of reports and dashboards. -  Assist in gathering, analyzing, and interpreting data sets to identify patterns and trends. -  Formulate recommendations to executive management and other teams in defining business goals and needs. -  Research new data gathering and analysis techniques. - Study business / economic trends, political situations, policies and regulations; and understand how they may impact financial institutions and associated lines of business. -  Develop knowledge of credit union operations and knowledge of current industry trends as well as current methods and technologies that relate to analytics, statistics, and reporting. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Assistant General Counsel - Vendor Management   Functions Supervised: None   Primary Functions: Review, draft, negotiate and provide legal advice pertaining to a wide variety of credit union contracts and third-party engagements. Partner with members of the vendor management team and other subject matter experts to incorporate areas of compliance, privacy and security, risk management, and ongoing relationship management into all stages of the contract lifecycle. Be a key contributor in all aspects of the vendor management process and program success Duties and Responsibilities: - Review, interpret, draft, revise, strategize, and negotiate credit union contracts consistent with credit union policies and objectives. - Provide timely, concise, competent, and strategic legal advice to business units in all aspects of contracting related risks simultaneously working to facilitate long-term relationships with third parties. Continuously work to incorporate business unit feedback and contractual requirements in all assigned contract reviews. - Maintain accurate and updated reports on negotiation and contracting status. - Support the Assistant General Counsel – Vendor Management with credit union contract template and form creation and maintenance. - Support the Assistant General Counsel – Vendor Management with the evolution of vendor management tools, databases, and other technological platforms to drive toward efficiencies and productivity. - Utilize the vendor management core system to ensure transparency of process, data integrity, risk mitigation and continuous monitoring, and maintain an organized record. - Manage numerous projects and complex matters simultaneously under strict deadline pressure while maintaining consistent and clear status updates to vendor management leadership and business lines. - Other duties, both legal and non-legal in nature, as requested by the Assistant General Counsel – Vendor Management. - Prioritize and maintain active participation in applicable continuing legal education classes with a willingness to continue to advance competencies in other areas of contracting including third party risk management and global data privacy. - Aids other members of the vendor management team. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned.

Reports To: SC Control Manager   Functions Supervised: Control   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities:   - Perform all duties of a Special Credits Control Officer III. - Responsible for review of Control collection and associated work and for making recommendations regarding the need for adjustment in work routines. - Responsible for the daily management and workflow for assigned accounts. - Responsible for authorizing closure of credit limits consistent with credit union policy and procedures. - Responsible for negotiating and recommending refinances for members experiencing financial difficulties according to credit union policies, to include use of real and personal property liens, extended terms, special interest rates and extended periods for first payment due dates. - Responsible for recommending, preparation and administration of financial obligation in accordance with the Charge Off Policy. - Develop and train staff to understand and comply with all policies, laws and procedures as they relate to collections. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None    Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Coach, lead and motivate branch employees, and assist with training of products and services and updates on policies and procedures for area branches. - Build meaningful relationships by participating in branch promotions and community events. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products. - Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise. - Provide recommendations for branch and organizational enhancements with consideration for the member and employee experience. - Assume supervision and responsibility for area branches as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Accounting Control Manager   Functions Supervised: None   Primary Functions: Responsible for ensuring timely completion of accurate general ledger reconciliations. Additionally responsible for general ledger account reconciliation set up and maintenance in the companys general ledger reconciliation software.   Duties and Responsibilities: - Ensure completion of all general ledger reconciliations within the assigned time. Review and approve completed account reconciliations performed by accounting staff and external departments and assist subject matter experts (SMEs) with clearing outstanding reconciling items. - Prepare monthly reports that will assist users and management in tracking the efficiency and accuracy of the account reconciliation processes. - Prepare monthly reports on account reconciliation ratings. - Learn and document the purpose, workflow, and reconciliation process for new general ledger accounts. - Analyze the SME processes and recommend changes to procedures and methods that increase productivity, efficiency, and control. - Automate the updated processes by selecting the correct reconciliation template in the account reconciliation system, creating transaction matching rules, and updating the general ledger account settings. - Assist with creating procedures and training assigned account custodian to reconcile in the accounting reconciliation system. - Maintain the account reconciliation system with pertinent policies and procedures and ensure that the appropriate workflow is in place for each account. Update automated reconciliation rules and general ledger account settings as needed. - Maintain internal Accounting department policies and procedures. - Perform other duties as assigned.

Reports To: Payroll Manager   Functions Supervised: None   Primary Functions: Responsible for all functions related to the processing of employee payroll for Alaska USA and related companies.   Duties and Responsibilities:   - Perform all necessary calculations and data system input in preparation of the employee payrolls. Perform related report review, auditing and balancing requirements prior to finalizing for Alaska USA and related companies. Meet payroll processing and regulatory reporting deadlines while maintaining a high level of accuracy and confidentiality. - Maintain the payroll information system in conjunction with the Personnel department to ensure up-to-date employee payroll records. - Understand and have the ability to communicate effectively Alaska USA and related companies policies, procedures and benefits, and how they relate to payroll processing. - Develop, maintain, audit and prepare required semi-monthly internal reports using PC spreadsheet applications and third party report writer tools. - Maintain payroll-related files and assist with balancing all assigned general ledger accounts. - Research and respond to payroll-related inquiries and problems with both employees and third parties while maintaining a high level of customer service. - Understand and have the ability to communicate effectively federal and state payroll regulations and laws. - Perform other duties as assigned.

Reports To: Mortgage Quality Control Compliance Manager   Functions Supervised: Quality Control Officers in all areas   Primary Functions: Supervise and perform quality control on mortgage and real estate loans: coordinate responses to investor/insurer/regulatory audits.   Duties and Responsibilities:   - Supervise QC Officers performing all audit functions required for mortgage loans as outlined in the Quality Control Policies and procedures, and as required by investors, insurers, and regulators. This includes review of origination, regulatory compliance, underwriting, closing, and insurance of assigned loans. - Review loan underwriting decisions to ensure underwriting staff is in compliance with established policy and requirements for FHA, VA, RD, Fannie Mae, Freddie Mac, HUD-184, AHFC, and any other appropriate secondary market investors. Similarly review documentation accepted to support automated underwriting decisions for accuracy and reasonableness. - Review management responses to QC audit findings, compile data and prepare reports upon completion of monthly quality control review, addressing exceptions and remedies as necessary. Prepare all required investor quality control reports and distribute as required; arrange internal publications of monthly Quality Control reports. - Provide guidance, assistance, and training to Mortgage Loan Quality Control staff. Provide feedback and direction to management regarding identified trends and errors. Work with management toward improvement of mortgage loan quality. - Work collaboratively with Production and Operations managers to initiate changes to achieve organizational goals and enhance the quality and efficiency of the department and products. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Assistant Vice President / Senior Loan Originator   Functions Supervised: None   Primary Functions: Originate mortgage loans and promote related programs within the real estate profession and through personal networks.   Duties and Responsibilities:   - Completes application including data input and gathers supporting documentation. - Inputs application data into ELC Loan Origination Software (LOS). - Reviews and completes regulatory disclosures with applicants. - Quotes interest rates and secures pricing through the Secondary Marketing Department once licensed. - Utilizes automated underwriting systems (AUS) to obtain credit recommendations. - Collects required application fees. - Communicates with customers, both internal and external, regarding the status of the loan and relays information to all interested parties. - Communications with all parties in a professional and courteous manner. - Manages their pipeline of loans to verify accuracy of the current loan status. - Conducts weekly pipeline reviews with their processor (processor pipeline meetings to be conducted with the SMLO). - Knows and abides by AUMC Mortgage Policies, Procedures, and required job related training. - Conducts mortgage marketing activity including the following: Active marketing of a contact database, conducts branch sales activity, conducts external sales calls, develops and maintains a social media presence, and creates a business plan. - Required participation in AUMC Mortgage and industry events. - Represents the credit union with the highest standards of professionalism. - Obeys all applicable federal laws, rules, and regulations.

Reports to: Manager Enterprise Architecture Functions Supervised: None   Primary Functions: Drive business transformation through the creation of enterprise architectures that align current and future technology decisions with company strategy. Develop enterprise architecture strategies, roadmaps, and standards that promote informed, effective, and impactful business and technology investment decisions. Duties and Responsibilities: - Understanding the long-term ("big picture strategist") and short-term (“small picture tactician”) perspectives of situations. - Building and maintaining relationships with organizational stakeholders by leveraging consultative methods. - Collaborates with the broader architecture community to ensure that proposed architectures and solutions align with target architectures and roadmaps. - Providing actionable recommendations using a structured approach to decision analysis that includes technical, risk, financial, and execution capabilities. - Leads and facilitates interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. - Scanning emerging technologies and the business ecosystem for major disruptive technology and non-technology trends that affect business. Providing practical advice and best practices to take advantage of new, or emerging, opportunities. - Translating business architecture and processes into technological decisions to support Product Management teams. - Leveraging knowledge of business, operating, and financial models and frameworks. - Creative problem-solving around product / domain-specific challenges, while thinking about the effects on the rest of the organization. - Understanding, connecting, and articulating technology implications of business goals and vice-versa. - Demonstrating leadership qualities, self-motivation and ability to work in a collaborative team environment while navigating the political landscape. - Facilitating difficult conversations, having a holistic and empathetic mindset, bringing concepts to life through presentations, showcasing excellent written, verbal, and presentation skills. - Developing to-be architectures. - Developing architectural and technical standards. - Evaluate and recommend new technologies in support of Credit Union initiatives and Information Management strategies. - Developing transition architecture to guide migration between as-is and to-be architectures. - Creating roadmaps and strategies for long-term planning while advising on potential disruptive technologies and trends. - Leading discussions with vendors, value added resellers (VARs), and other 3rd parties. - Serving as a visionary in the field of the enterprise architecture discipline. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: Branch Services and Staff   Primary Functions: Responsible for the overall branch functions and delivery with an emphasis on employee engagement, coach and mentor staff for career pathing opportunities and achieve the business and financial objectives of the credit union. Foster a positive environment through empathetic and personalized service with every interaction to improve the employee and member experience that aligns with the Alaska USA Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial solutions and first-contact resolution.   Duties and Responsibilities: - Develop, monitor, and manage the member experience and service levels within the branch. Provide leadership to the branch team to build meaningful conversations that deepen and retain member relationships. - Coach and mentor the assistant branch manager through consistent observational feedback and frequent one on ones. - Leverage problem-solving and strong communication skills to resolve personnel and member concerns. - Deliver effective member engagement strategies through community events, sponsorships, and financial literacy training. Participate in business networking, represent the credit union at professional events, and pursue leadership opportunities within the community. - Obtain state mandated insurance license to quote and bind Personal Lines Insurance products and develop an effective sales strategy to meet established quote and issue goals. - Maintain a thorough knowledge of market trends, research competitor product offerings, and make recommendations that will expand brand awareness and generate new business. - Responsible for the personnel functions within the branch to include evaluating performance, employee recruitment, and maintaining a high level of employee morale and job satisfaction. - Develop a strong partnership with Alaska USA Insurance Brokers, Alaska USA Mortgage Company, Business and Commercial Services, and Financial Planning and Investment Services to achieve credit union growth objectives. - Monitor the Member Service Center overflow call activities and ensure schedule adherence. - Ensure compliance of all financial policies, procedures, and regulatory requirements to include the security, physical control and maintenance of the facility and equipment, supply inventory, management of branch cash, negotiable items, and general ledger accounts. - Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships. - Perform other duties as assigned.