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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports to: Varies by location   Functions Supervised: Manage, direct and control the operations of the Member Service Center with an emphasis on service delivery, member advocacy and staff development.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals. - Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility. - Responsible for quality and accuracy of fulfilling member requests. - Responsible for the security, accountability and control of negotiable items. - Coordinate the personnel functions with the Assistant MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance. - Support helplines dedicated for complex requests and escalated calls. - Provide support to staff by training and developing; coach, lead and motivate specialists. - Assume responsibility for the Member Service Center as assigned. - Perform duties of Assistant Member Service Center Team Manager. - Perform other duties as assigned.
ID
2021-3601
Location
Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports To: Varies by location   Primary Functions: Maintenance and operation of credit union buildings.   Duties and Responsibilities: - Responsible for the safe and proper operation, maintenance and appearance of assigned facilities within budget in a manner that is consistent with member and management expectations. - Perform maintenance and repair tasks. - Prepare facility inspection reports as required. - Develop a Scope of Work, schedule, coordinate and monitor; vendor and in house repairs and maintenance activities as required to properly maintain assigned facilities. Execute work with vendors within authorized purchase limits. - Work directly with area wide vendors such as janitorial, snow removal and landscaping to ensure the contract conditions are met and areas are properly maintained. - Establish and maintain a thorough understanding of assigned building systems and how they interrelate. - Establish new Preventative Work Orders as needed and complete all preventative maintenance on schedule. - Provide and maintain all fixtures, furniture and equipment for building occupants according to credit union standards. - Maintain in an orderly fashion; building warehouse inventory to include tools, parts and equipment commonly required. - Other duties as assigned.
ID
2022-4097
Location
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Consumer Lending Process Development Manager   Functions Supervised: Consumer Lending Business Line Systems Technicians   Primary Functions: Serve as the resident expert for server-based application systems for all Consumer Lending departments (lending departments include consumer loan origination, servicing, and collection teams) as assigned. Oversee the daily operations of assigned application systems. Act as IM Department Liaison.   Duties and Responsibilities: - Identify, recommend, and implement application features and functions to improve member service, enhance Consumer Lending business line effectiveness, and reduce operating costs. - Prepare business proposals for the evaluation, selection, and development of system enhancements, workflows, workflow solutions and new technologies. - Work with department management and MIS to identify and prioritize system enhancements to meet business goals of the Consumer Lending business line. - Set up, configure, and maintain application control files, parameter files, business rules, etc. - Design, set up, and maintain customizable system reports for department stakeholders as assigned. - Develop system and user documentation, controls, and operational procedures. Ensure training curriculum is developed with appropriate supervisor, and business line staff is trained in the use of features and functions of assigned systems. - Maintain application-specific security functions and controls based on policies established by Information Security. - Assist in the installation and testing of new releases, upgrades, and fixes. - Act as primary liaison with software vendor(s). Fulfill role of IM Department Liaison. - Provide after-hours support as directed to system users and submitting required incident reports. - Perform other duties as assigned.
ID
2022-4094
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Physical Security Manager   Functions Supervised: Security Projects, Security Systems   Primary Functions: Project development, coordination, vendor management, oversight and closeout of security projects.   Duties and Responsibilities:   - Develop security design documentation and/or project plans for new or remodel facilities. - Participate in and work with other departments for joint project planning and implementation. - Review and correct invoices and coordinate work with the vendor(s). - Maintain list of expenditures and invoices to determine overall costs. - Schedule, monitor and follow up on all security work orders. - Advise Branch Managers and Assistants that a specified vendor will be on site to perform service work activities. - Initiate Maximo and Service Now Requests. - Maintain and scheduled maintenance on all security equipment. - Maintain security equipment inventory. - Schedule, conduct and write physical security audits. - Manage, inventory and schedule all work for security keyways. - Develop and deliver status reports on assigned activities. - Perform other duties as assigned.  
ID
2022-4092
Location
B Street Building North
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Vice President, Payment Technologies   Functions Supervised: Not Applicable Primary Functions: Product development and lifecycle management for payment products and affiliated services to include channels such as credit, debit, commercial card, App-based funds transfers, person-to-person and Bill Pay. Duties and Responsibilities: - Experience design – work collaboratively across multiple business lines to create, deliver and improve experience requirements for member and employee needs. - Product lifecycle management – Develop, maintain and execute upon 1-3 year product roadmaps. - Research and analysis - responsible for researching product and industry trends, preparing data to support business decision making about products, capturing various department needs, and providing recommendations based on analysis. - Product launch support – responsible for working with vendors and project teams to successfully launch new or enhanced products through testing, communication strategy preparation, training and overall support of the launch. - Collaboration - responsible for working with multiple business departments to understand and document their needs, pain points, and priorities, assist in maintaining a feedback loop throughout product launch and analysis of product success - Organizational knowledge - maintain a working knowledge of credit union operations and an awareness of strategic initiatives, current and emerging technologies and best practices. - Provide after-hours support, as needed, for system outages.
ID
2021-3652
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Remote Options Available Reports to: Training Support Manager   Functions Supervised: Content development and design   Primary Functions: Serves as enterprise expert on training design and development for web-based training.   Duties and Responsibilities: - Instructional design, course development. Write effective copy, instructional text, audio and video scripts. - Provide expertise in the integration of instructional technologies for online, hybrid and classroom programs. - Foster positive interdepartmental relationships while supporting their needs for product development. - Proof courses at multiple stages of development and make or document required changes. - Collaborate with subject matter experts and course sponsors to collect feedback and integrate it into the course. - Define project schedules and manage multiple projects simultaneously. - Define objectives for a course. - Provide exercises, quizzes and activities (audio, video, simulations, role plays, games, etc) that enhance the learning process.  
ID
2021-3782
Location
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports To: Training Support Manager Functions Supervised: None Primary Functions: Provide efficient and accurate support for enterprise training initiatives. Duties and Responsibilities - Assist employees who have questions about credit union training, services or the Learning Management System. - Support special departmental projects. - Provide departmental administrative support to include system testing, distribution of training materials, training calendar maintenance and logistics support for classroom training. - Prepare and maintain corporate education records, procedures, reports, manuals and files. - Maintain current knowledge of Alaska USA products, services, practices, courses, curricula, policies, and procedures. - Serve as backup instructor to Corporate Trainer. - Perform annual audit on internally-developed content. - Monitor, order and organize office supplies and inventories of training and financial education materials. - Develop end user LMS documentation and training materials. - Perform other duties as assigned.
ID
2021-3878
Location
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-3978
Location
Kenai Branch
Company
Alaska USA Federal Credit Union
City
Kenai
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-3873
Location
W Northern Lights Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions, member service activities and loan activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform duties of Financial Services Representative II position. - Perform progressively responsible duties to include: a. Provide support to branch staff by training and developing and by approving transaction authorizations. b. Perform opening and closing procedures as required including all security checks. c. Coach, lead and motivate branch employees; promote participation in cross sales of products and services. d. Assist with the design and implementation of branch promotions. - Obtain state mandated insurance license to quote and bind Personal Lines Insurance products, as assigned. - Assist with supervision of branch staff as assigned. - In the absence of Assistant Branch Manager, oversee branch operations as assigned. - Perform other duties as assigned.
ID
2021-3848
Location
West Dimond Branch
Company
Alaska USA Federal Credit Union
City
ANCHORAGE
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4074
Location
JBER Branch
Company
Alaska USA Federal Credit Union
City
JBER
Select State
AK
FLSA Status
Non-Exempt
ID
2022-4075
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Various   Functions Supervised: Product Management process and delivery.   Primary Functions: As a servant leader of the Product Development team, the Service Delivery Manager (SDM) fosters an environment that encourages self-organization, continuous improvement, and trust. The SDM coaches the team on Agile principles, facilitates team ceremonies, such as Daily Stand Ups and Retrospectives, and assists the Product Owner with maintaining the backlog. The SDM also protects the team from over-committing and outside distractions, while removing roadblocks to keep the team moving quickly.   Duties and Responsibilities: - Acts as a servant leader to the Product team. - Collaborates with the Product Manager and Product Owner to ensure continuous delivery of product road map. - Facilitates refinement sessions with Product Owner and Development team to estimate and understand the delivery effort for all initiatives. - Creates an environment that fosters commitment, team spirit, resilience, and trust. Inspires, motivates, protects, and guides product team members. - Guides the team toward the best possible use of resources, balancing the availability of the required sills and competencies of the team, to deliver maximum value and benefits from all initiatives. - Partners with the Product Owner to provide criteria for prioritization at the appropriate level aligned to the goals of the product team and can serve as the point of escalation and arbitration if necessary. - Partners with Agile Coaches to align business processes with Lean-Agile principles and practices. - Facilitates team ceremonies within a time box; daily standup, retrospective, refinement sessions and ensures demos are held. Coaches the team on agile practices to continually improve and achieve a higher level of performance and maturity. - Facilitates planning and delivery engagements with internal and external partners. - Facilitates resolution of conflicts within the team. - Removes impediments for the team.
ID
2022-4038
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Consumer Lending Risk Manager   Functions Supervised: Consumer Lending business unit Training Program and course content development.   Primary Functions: Develop and maintain new employee training, job specific training, and oversee Learning Management System (LMS) training for all Consumer Lending departments (lending departments include consumer loan origination, servicing, and collection teams). Ensure training readiness by overseeing staff training completion reports for all Consumer Lending departments.   Duties and Responsibilities: - Maintain knowledge of credit union services, related policies and procedures, and Consumer Lending business unit functions. - Supervise Consumer Lending Training Officers, with an emphasis on providing them with purpose, motivation, direction, and development. - Plan, prepare, and provide classroom instruction in a variety of subject areas, with particular emphasis on training related to lending, collections, and servicing operations and credit union knowledge and services. - Schedule, coordinate, and conduct general and technical training of lending, collections, and servicing personnel. - Create and develop new training materials to reflect updated course content while increasing team member engagement. - Serve as department liaison to Corporate Education team with researching errors and problems relating to Learning Management content and course completion. -  Recommend and develop ways to improve department training and job aids using e-learning software while remaining compliant with federal and state regulations in reference to lending, collections, and servicing. - Work closely with the Consumer Lending leadership team to continually enhance and develop training materials to streamline workflow processes. - Provide guidance to Senior Staff regarding the training of staff on procedures and practices for all Consumer Lending departments. - Perform other duties as assigned.
ID
2022-4063
Location
B Street Building South
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Consumer Lending Quality Control Manager   Functions Supervised: Consumer Lending Quality Control   Primary Functions: Responsible for overseeing Quality Control Reviews of all Consumer Lending department functions for policy, procedure, and regulatory compliance, to include but not limited to lending/collection/recovery portfolios, systems security, financial and demographic transactions, and adverse actions (lending departments include consumer loan origination, servicing, and collection teams)   Duties and Responsibilities: - Responsible for the direct supervision of Consumer Lending Quality Control Officers focusing on clearly identifying their purpose, direction, motivation, and development. - Responsible for overseeing the quality control review process to ensure timeliness of Consumer Lending business unit processes and adherence to established credit union policy, procedures, practices, and internal controls. - Review and recommend changes to policies, procedures, and practices in the Consumer Lending business unit to ensure adequate controls are in place to reduce risk of employee errors, oversights, and malfeasance. - Prepare written reports and conduct presentations for management upon completion of reviews to address findings, exceptions, and general summaries of what was observed. Must exercise discretion in sharing, escalating, and resolving findings that arise from reviews. - Responsible for supporting quality control reviews of critical third-party vendors to ensure agreed protocols are followed; compliance with applicable laws and regulations; corrective actions are taken when needed; and efficient service delivery. - Responsible for completion, review, and submission of the credit union regulator's quarterly, annual, or ad hoc report requests. - Perform other duties as assigned.
ID
2022-4066
Location
B Street Building South
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Consumer Lending Risk Manager   Functions Supervised: Consumer Lending Documentation, Consumer Lending Compliance   Primary Functions: Responsibilities include, but not limited to, business line documentation, quality control and regulatory requirements related to policy, procedures, and practices for all Consumer Lending departments (lending departments include consumer loan origination, servicing, and collection teams).   Duties and Responsibilities: - Responsible for identifying and reviewing regulatory changes related to Consumer Lending business unit functions, and as necessary propose and facilitate changes to related policies, procedures, and practices - Responsible for oversight over documentation of business line procedures, practices, and workflows to comply with Board and regulatory requirements, as well as internal needs. - Responsible for written reports for management upon completion of reviews, to document exceptions and remedies taken to correct exceptions. - Responsible for ad hoc research and reporting regarding financial, operational, and compliance concerns within all Consumer Lending departments. - Responsible for required financial reporting related to charged off and restructured debt - Responsible for reviewing and recommending changes to Consumer Lending business unit processes to ensure adequate controls are in place to reduce risk of employee malfeasance and to improve operational efficiency and member service. - Perform other duties as assigned.
ID
2022-4065
Location
B Street Building South
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Consumer Lending Compliance Manager   Functions Supervised: None   Primary Functions: Lead Consumer Lending business unit initiatives to improve productivity, efficiency, and compliance in internal processes. Conduct required enterprise risk assessments, business continuity planning, compliance research, and regulatory and financial reporting.   Duties and Responsibilities: - Develop and maintain a thorough working knowledge of Consumer Lending operations, systems, services, procedures, workflows, and training materials. - Responsible for creating process flow documentation relating to new and existing business processes; must exercise discretion in determining the processes which are prioritized for documentation. - Identify and review regulatory changes related to department lending, collections, and servicing functions, and as necessary propose and facilitate changes to related policies, procedures, and practices. - Coordinate with Consumer Lending business unit management to complete required risk assessments, business continuity planning, and other initiatives. - Review and recommend changes to department processes to maximize productivity and efficiency, while minimizing costs and fully utilizing available resources. - As needed, act as a project coordinator for small to medium sized projects or initiatives within all Consumer Lending departments. - Conduct research on compliance related or department specific issues that are identified through regulatory or regulator updates. - Provide guidance and support in completing required financial reporting related to charged off and restructured debt - Perform other duties as assigned.
ID
2022-4067
Location
B Street Building South
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Consumer Lending Risk Manager   Functions Supervised: Consumer Lending Quality Control   Primary Functions: Responsible for overseeing Quality Control Reviews of all Consumer Lending department functions for policy, procedure, and regulatory compliance, to include but not limited to lending/collection/recovery portfolios, systems security, financial and demographic transactions, and adverse actions (lending departments include consumer loan origination, servicing, and collection teams).   Duties and Responsibilities: - Responsible for the direct supervision of Consumer Lending Quality Control Officers focusing on clearly identifying their purpose, direction, motivation, and development - Responsible for managing the quality control review process to ensure timeliness of Consumer Lending business unit processes and adherence to established credit union policy, procedures, practices, and internal controls. - Review and recommend changes to policies, procedures, and practices in the Consumer Lending business unit to ensure adequate controls are in place to reduce risk of employee errors, oversights, and malfeasance. - Prepare written reports and conduct presentations for management upon completion of reviews to address findings, exceptions, and general summaries of what was observed. Must exercise discretion in sharing, escalating, and resolving findings that arise from reviews. - Responsible for managing quality control reviews of critical third-party vendors to ensure agreed protocols are followed; compliance with applicable laws and regulations; corrective actions are taken when needed; and efficient service delivery. - Responsible for completion, review, and submission of the credit union regulator's quarterly, annual, or ad hoc report requests. - Perform other duties as assigned.
ID
2022-4064
Location
B Street Building South
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports To: Varies by location Functions Supervised: Branch Services Primary Functions: Responsible for overall branch functions and delivery.This also includes member engagement, coach and mentor staff for growth, and achieve the business and financial objectives of the credit union. Foster a positive environment of openness where teams at various levels can all achieve, report on activities, conduct community outreach, and consult with members to provide financial solutions and creative service-based problem resolution. Duties and Responsibilities: - Develop, monitor and manage the member experience and service levels within the branch. Provide leadership to the branch member engagement team to build meaningful relationships and promote member loyalty. - Coach and mentor the member engagement team to tailor appropriate products and services, to fit the individual financial needs of each member. Meet with employees regularly, on an individual and group basis to establish and reinforce training of new technology, products, services and procedures. - Leverage problem-solving and strong communication skills to resolve personnel and member concerns. - Deliver effective member engagement strategies through community events, sponsorships and financial literacy training. - Be the face of Alaska USA at professional groups as assigned, representing a professional, friendly and helpful presence with every interaction. - Obtain and maintain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Ensure compliance of all financial policies, procedures and regulatory requirements. - Responsible for proper opening and closing procedures of the branch, security, physical control and maintenance of the facility including: equipment, supply inventory, managing individual and branch cash, negotiable items and general ledgers as assigned, and timely completion of management reports. - Responsible for the personnel functions within the branch including staffing, training, evaluating performance, maintaining a high level of employee morale/job satisfaction, and policy compliance. - Maintain a thorough knowledge of applicable market trends. - Recommend branch workflow improvements to streamline operational processes. - Perform other duties as assigned.
ID
2022-4076
Location
Abbott Road Branch
Company
Alaska USA Federal Credit Union
City
ANCHORAGE
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4069
Location
West Abbott Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt