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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports to: Assistant Consumer Lending Underwriting Manager I, II   Functions Supervised: Consumer Lending Underwriting Teams   Primary Functions: Supervise, train, and develop CL Credit Analysts and department workflows. Duties and Responsibilities: - Supervise, train, develop, and assist CL Credit Analysts by reviewing credit evaluation skills and conformance to the credit union's procedures. - Conduct monthly credit analyst reviews to ensure accurate and timely feedback is provided to CL Credit Analysts. Monitor performance and recommend promotions or corrective action to Consumer Lending Underwriting department management. - Review, validate, and countersign lending requests exceeding lower-level credit analyst lending limits and/or standard loan program parameters. - Monitor and completion of Member Request Management System requests. - Ensure that credit applications are properly evaluated and that credit decisions are consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Respond to and remedy member, branch, and network dealer call escalations. - Organize and coordinate daily assignments for the underwriting team in conjunction with each employee's skill level. - Assist with daily underwriting production tasks and fill-in when unexpected staffing shortages occur. - Represent the credit union in a professional manner at corporate events as necessary. - Perform other duties as assigned.
ID
2022-4791
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Security Risk and Compliance Manager   Functions Supervised: Infrastructure Security and Information Risk   Primary Functions: Supervise and support infrastructure security and information risk functions to meet regulatory requirements, credit union requirements, and industry standards. Provide task direction and guidance to assigned personnel.   Duties and Responsibilities: - Oversee the development and administration of assigned personnel by making employment, promotion, and transfer recommendations, ensuring effective use of assigned resources, and conducting annual performance evaluations. - Perform Infrastructure Security Analyst I, II, III and Sr. and Information Risk Analyst I, II, III and Sr. duties and responsibilities as needed. - Coordinate incoming work and ongoing tasks to achieve department goals and ensure projects are completed on time and within budget. - Serve as the primary contact for IM Operations regarding infrastructure security and information risk. - Oversee the development, approval, maintenance, administration, and validation of hardening standards. - Oversee the completion of information risk assessments and mitigation plans to ensure compliance with the Information Risk Policy and Program. - Establish organizational-wide standards for platforms, software, and hardware configurations related to network and computer security standards. - Lead the development, maintenance, and enforcement of policies, programs and procedures related to infrastructure / hardening standards, and information risk; participate in the development of goals and operating plans. - Evaluate, document, and analyze trends for methods, techniques, or ways to enhance the security posture of the organization. - Provide reports and presentations to management on the status of infrastructure security and information risk. - Recommend solutions for escalated or unresolved issues. - Perform other duties as assigned.
ID
2022-4783
Location
B Street Building North
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Consumer Lending Funding Supervisor II   Functions Supervised: None   Primary Functions: Support indirect lending, review indirect contracts for compliance and fund compliant contracts. Duties and Responsibilities: - Comply with all laws, rules, regulations, policies, and procedures applicable to consumer lending processes and related credit union activities - Create, validate, and accurately fund retail installment sales contracts in the loan origination system. Fund enough loans, while maintaining quality, to ensure department objectives are met. - Understand and maintain knowledge of all dealer program summaries. - Review loan documentation for completeness and accuracy, for one state. Enough loans must be reviewed, while maintaining quality, to ensure department objectives are met. - Complete daily balancing functions and / or work all queues, as assigned. - Effectively communicate, orally and in writing, with dealers and others within the credit union regarding loan documentation or the deficiency thereof. - Provide support and assistance to the Funding Support Specialist, as directed. - Complete quality review or audit processes, or satisfaction of designated stipulations, as assigned. - Perform other duties as assigned.
ID
2022-4767
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4534
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4736
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Vice President, Digital Channels   Functions Supervised: Responsible for successful execution of product roadmaps.   Primary Functions: Primary responsibilities include maintaining product roadmaps for enterprise and digital channels, providing routine status updates to executive management: ensuring adequate support and collaboration between product teams, member-facing employees, Information Management, Project Management, Marketing, and vendors to include contractors.   Duties and Responsibilities:   - Project Delivery - responsible for ensuring the successful delivery of projects to include tracking and reporting on project milestones, coordinating resources to ensure the project's success, ensuring commitments/deliverables are met by vendors and internal departments. - Team Development - provide training, guidance, and mentorship to product team to ensure they meet the objectives of their role and their product lifecycle. - Communication - responsible for ensuring all business lines and stakeholders are routinely updated on the success of the business line's product roadmaps. Communication should be early and often, identifying both risks and successes. - Organizational Knowledge - maintain a working knowledge of credit union operations and an in-depth knowledge of strategic initiatives, current and emerging technologies and best practices.
ID
2022-4765
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4751
Location
Northern Lights Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4772
Location
Wasilla Branch
Company
Alaska USA Federal Credit Union
City
Wasilla
Select State
AK
FLSA Status
Non-Exempt
Reports to: Fraud Analytics Manager   Functions Supervised: None   Primary Functions: Perform qualitative and quantitative analysis of fraud-related data, systems, and processes. Develop fraud detection and decisioning strategies to mitigate the impact of fraud and implement in code. Balance fraud loss prevention, member experience, and operational efficiency in line with product strategies, enterprise financial plans, and the capacity of operational departments. Develop operational and performance reporting for fraud-related processes and systems. Execute the development, creation and implementation of fraud detection and prevention systems utilizing a proprietary programming/scripting language. Duties and Responsibilities: - Identify fraud-relevant data; collaborate with team members, vendors, and other departments to ensure collection, effective organization, and quality - Analyze fraud-related datasets ranging from tens of thousands to hundreds of millions of records - Perform deep dives into large or randomly-sampled fraud cases to determine what happened, perform annotation, and identify opportunities to improve systems or processes - Develop a deep understanding of fraud detection, decision, and investigation systems in use by the Credit Union - Maintain awareness of fraud-related best practices, methods, and technologies; present recommendations to promote optimal use and adoption - Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies - Develop, test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud - Research discrepancies, accumulate all necessary information and take appropriate action to stop and prevent fraud losses to the Credit Union - Compile, and deliver operational and performance reports and key performance indicators - Engage in and implement processes for the reissuance of compromised cards in large data breaches - Report suspicious activity as required by the Bank Secrecy Act. - Monitor activity, analyze data and implement changes for safe practice in online account opening - Perform other duties as assigned
ID
2022-4577
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports To: Digital Marketing Manager   Functions Supervised: None   Primary Functions: Develop and maintain a comprehensive social media strategy that defines how social media marketing techniques will be applied to increase visibility and traffic across all Alaska USA business lines, products and services.   Duties and Responsibilities:   - Responsible for content development plans and editorial calendar planning across all Alaska USA social media properties; recommending content types based on user needs and marketing goals, identifying content gaps. - Define key performance indicators and implement measurement, analytics, and reporting methods to gauge success. - Mentor and provide training to others throughout the organization on best practices for creating, managing, monitoring, and developing content for social networks. - Identify ways to integrate social media into business strategies and marketing campaigns and engage necessary resources. - Apply marketing research and development methods to learn and understand emerging trends and technologies and to communicate this knowledge clearly and concisely. - Prepare and maintain a competitive analysis and benchmark Alaska USA's performance in content breadth, organization, presentation, and engagement. - Research, write, and edit content for social media, including materials such as advertising, events promotion, articles, publications, videos, web/online content, and other materials while adhering to Alaska USA's brand standards for voice, style, and grammar. - Lead the development of organization-wide social media management standards, policies and rules of engagement for social media. - Collaborate as a member of working teams assigned to the creation and implementation of Alaska USA marketing campaigns. - Follow through with all aspects of assigned projects including vendor coordination, documentation, content posting, regulatory compliance, quality control, and reporting/assessment of results. - Maintain communication with representatives of business lines and front-line staff. Draft updates to procedures and scripted replies. - Maintain a thorough working knowledge of Alaska USA's products, markets, and compliance requirements. - Initiate and participate in efforts to further Alaska USA's marketing and business objectives. - Perform other duties as assigned.
ID
2022-4769
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Information Security Manager   Functions Supervised: None.   Primary Functions: Information security analysts plan and carry out security measures to protect the credit union's computer networks and systems. Primary functions in this position would be a broad range of tasks, including the day-to-day administration of information and event management (SIEM) and may include significant responsibilities for the security administration of a variety of IT systems across the enterprise. Additionally, as legal and regulatory compliance drivers continue to grow, many of the security administrator's tasks may also support audit functions.   The individual in this position will interact closely with product vendors and service providers, personnel from various IM departments, and with business departments. In-depth knowledge of Alaska USA's operating systems and security applications, as well as a working knowledge of basic network protocols and tools, will also be required.   Duties and Responsibilities: - Information Security Analyst II duties and responsibilities. - Provide direction, develop standards, and initiate processes related to identity and access management. - Manage the implementation and development process for security solutions. - Manage the Data Loss Prevention (DLP) Program, coordinate the remediation efforts, generate reports and provide metrics on the effectiveness of the DLP program. - Monitor system logs, SIEM tools, and network traffic for unusual or suspicious activity. Interpret such activity and make recommendations for resolution. - Research threats and vulnerabilities and, where appropriate, take action to mitigate threats and remediate vulnerabilities. - Review, assess, and mitigate penetration tests and vulnerability assessments on information systems and infrastructure. - Perform threat and vulnerability assessments, in some cases followed by appropriate remedial action, to ensure systems are protected from known and potential threats, and free from known vulnerabilities. - Assist and train junior team members in the use of security tools, the preparation of security reports, and the resolution of security issues. - Research, recommend, evaluate and implement information security solutions, which identify and/or protect against potential threats, and respond to security violations. - Conduct audits and reviews of endpoint, network, system security controls, and manage remediation efforts. - Conduct security reviews of the network security architecture to identify accesses and assess the risk to these changes. - Assist in the management of firewalls, intrusion detection systems, switches and routers, which will include researching, designing, formulating, and documenting firewall rules. - Report unresolved network security exposures, misuse of resources, or noncompliance situations using defined escalation processes. - Develop and maintain documentation for security systems and procedures. - Coordinate the Monitoring and Response Program, identify new threats, develop and tune rules to monitor, generate reports, and provide metrics for the program. - Coordinate incident response activities, gather evidence, conduct forensic analysis on incidents, evaluate security controls, and make recommendations to improve them. - Perform other duties as assigned.
ID
2022-4763
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4473
Location
Ketchikan Branch
Company
Alaska USA Federal Credit Union
City
Ketchikan
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4752
Location
Palmer Branch
Company
Alaska USA Federal Credit Union
City
Palmer
Select State
AK
FLSA Status
Non-Exempt
Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2022-4558
Location
JBER Branch
Company
Alaska USA Federal Credit Union
City
Elmendorf AFB
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4638
Location
JBER Branch
Company
Alaska USA Federal Credit Union
City
JBER
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4594
Location
Eagle River
Company
Alaska USA Federal Credit Union
City
Eagle River
Select State
AK
FLSA Status
Non-Exempt
Reports to: Consumer Lending Administration Supervisor   Functions Supervised: None   Primary Functions: Teller and other administrative support of all Consumer Lending department functions (lending departments include consumer loan origination, servicing, and collection teams). Duties and Responsibilities:   1. Perform teller related functions include check and transfer posting. 2. Perform balancing functions for individual GL accounts as assigned. 3. Perform teller transactions, general demographic changes, and other file maintenance on lending, collection, and servicing software. 4. Receive and distribute mail and update member account information. 5. Responsible for assigned data entry and timely and accurate preparation of documents for Consumer Lending departments, including but not limited to payment requests for department vendors. 6. Maintain credit union records relating to board reports and negotiable items. 7. Perform other duties as assigned.
ID
2022-4742
Location
B Street Building South
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4688
Location
Northern Lights Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Supervisor, Infrastructure Support   Functions Supervised: None   Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment. This also includes installation/deployment, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value, and convenience to our members. Duties and Responsibilities: -  Maintain core infrastructure environment to include installation, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs. - Assist with maintenance and support of enterprise backup and recovery solutions - Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments. - Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise. - Participate in the design and deployment of security controls and standards. Research and mitigation of security vulnerabilities. Deploy and maintain enterprise anti-virus, malware, and data-loss prevention controls. - Assist with the delivery of software through the enterprise automated environment. - Demonstrate full understanding of how changes will impact the supported systems and all products that use those systems. - Coordinate and execute system install, configuration, integration, patching, upgrades, and changes ensuring adherence to client SDLC, ITSM, and other policies and procedures. - Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration. - Assist in active grooming and executing of tasks for prioritization and completion of work tasks. - Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions. - Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested. - Assist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities. - Adhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Take ownership for quality of work and accurate and timely completion of assignments. - Perform occasional after hours work and on-call as assigned. - Assist in training and mentoring of junior staff. - Perform other duties as assigned.
ID
2022-4739
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports To: Desktop Support Supervisor   Primary Functions: Provide quality day to day technical desktop hardware support to end users in a manner that supports the organization's Mission Statement to provide service, value and convenience to its members. Operate in a fashion that supports the IM operations supporting mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.   Duties and Responsibilities:   - Perform Desktop Support Technician I and II duties and responsibilities. - Analyze, diagnose and implement corrective solutions for end user hardware issues, using advanced diagnostic and troubleshooting principles, theories, concepts, and techniques with minimal supervision. - Develop and maintain in-depth working technical knowledge of current operating systems, software, hardware and standards to include Windows 7 and later and Office 2007 and later. Operational knowledge of current Mac OS desirable. - Assist in documenting standard, repeatable instances of hardware installation, configuration, repair, failure and removal. - Assist in maintaining current procedures and processes and contribute to developing processes to respond to issues and tasks in a timely manner. - Assist in the training and development of junior staff - Communicate with executive leadership as needed regarding user issues, work orders and projects. - Perform other duties as assigned.
ID
2022-4664
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt