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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports to: Security Risk and Compliance Manager   Functions Supervised: Infrastructure Security and Information Risk   Primary Functions: Supervise and support infrastructure security and information risk functions to meet regulatory requirements, credit union requirements, and industry standards. Provide task direction and guidance to assigned personnel.   Duties and Responsibilities: - Oversee the development and administration of assigned personnel by making employment, promotion, and transfer recommendations, ensuring effective use of assigned resources, and conducting annual performance evaluations. - Perform Infrastructure Security Analyst I, II, III and Sr. and Information Risk Analyst I, II, III and Sr. duties and responsibilities as needed. - Coordinate incoming work and ongoing tasks to achieve department goals and ensure projects are completed on time and within budget. - Serve as the primary contact for IM Operations regarding infrastructure security and information risk. - Oversee the development, approval, maintenance, administration, and validation of hardening standards. - Oversee the completion of information risk assessments and mitigation plans to ensure compliance with the Information Risk Policy and Program. - Establish organizational-wide standards for platforms, software, and hardware configurations related to network and computer security standards. - Lead the development, maintenance, and enforcement of policies, programs and procedures related to infrastructure / hardening standards, and information risk; participate in the development of goals and operating plans. - Evaluate, document, and analyze trends for methods, techniques, or ways to enhance the security posture of the organization. - Provide reports and presentations to management on the status of infrastructure security and information risk. - Recommend solutions for escalated or unresolved issues. - Perform other duties as assigned.
ID
2022-4796
Location
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports to: Assistant Consumer Lending Underwriting Manager I, II   Functions Supervised: Consumer Lending Underwriting Teams   Primary Functions: Supervise, train, and develop CL Credit Analysts and department workflows. Duties and Responsibilities: - Supervise, train, develop, and assist CL Credit Analysts by reviewing credit evaluation skills and conformance to the credit union's procedures. - Conduct monthly credit analyst reviews to ensure accurate and timely feedback is provided to CL Credit Analysts. Monitor performance and recommend promotions or corrective action to Consumer Lending Underwriting department management. - Review, validate, and countersign lending requests exceeding lower-level credit analyst lending limits and/or standard loan program parameters. - Monitor and completion of Member Request Management System requests. - Ensure that credit applications are properly evaluated and that credit decisions are consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Respond to and remedy member, branch, and network dealer call escalations. - Organize and coordinate daily assignments for the underwriting team in conjunction with each employee's skill level. - Assist with daily underwriting production tasks and fill-in when unexpected staffing shortages occur. - Represent the credit union in a professional manner at corporate events as necessary. - Perform other duties as assigned.
ID
2022-4795
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports to: Assistant Consumer Lending Underwriting Manager I, II   Functions Supervised: Consumer Lending Underwriting Teams   Primary Functions: Supervise, train, and develop CL Credit Analysts and department workflows. Duties and Responsibilities: - Supervise, train, develop, and assist CL Credit Analysts by reviewing credit evaluation skills and conformance to the credit union's procedures. - Conduct monthly credit analyst reviews to ensure accurate and timely feedback is provided to CL Credit Analysts. Monitor performance and recommend promotions or corrective action to Consumer Lending Underwriting department management. - Review, validate, and countersign lending requests exceeding lower-level credit analyst lending limits and/or standard loan program parameters. - Monitor and completion of Member Request Management System requests. - Ensure that credit applications are properly evaluated and that credit decisions are consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Respond to and remedy member, branch, and network dealer call escalations. - Organize and coordinate daily assignments for the underwriting team in conjunction with each employee's skill level. - Assist with daily underwriting production tasks and fill-in when unexpected staffing shortages occur. - Represent the credit union in a professional manner at corporate events as necessary. - Perform other duties as assigned.
ID
2022-4791
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4288
Location
Tacoma Fin Cntr
Company
Alaska USA Federal Credit Union
City
Tacoma
Select State
WA
FLSA Status
Non-Exempt
Reports to: Security Risk and Compliance Manager   Functions Supervised: Infrastructure Security and Information Risk   Primary Functions: Supervise and support infrastructure security and information risk functions to meet regulatory requirements, credit union requirements, and industry standards. Provide task direction and guidance to assigned personnel.   Duties and Responsibilities: - Oversee the development and administration of assigned personnel by making employment, promotion, and transfer recommendations, ensuring effective use of assigned resources, and conducting annual performance evaluations. - Perform Infrastructure Security Analyst I, II, III and Sr. and Information Risk Analyst I, II, III and Sr. duties and responsibilities as needed. - Coordinate incoming work and ongoing tasks to achieve department goals and ensure projects are completed on time and within budget. - Serve as the primary contact for IM Operations regarding infrastructure security and information risk. - Oversee the development, approval, maintenance, administration, and validation of hardening standards. - Oversee the completion of information risk assessments and mitigation plans to ensure compliance with the Information Risk Policy and Program. - Establish organizational-wide standards for platforms, software, and hardware configurations related to network and computer security standards. - Lead the development, maintenance, and enforcement of policies, programs and procedures related to infrastructure / hardening standards, and information risk; participate in the development of goals and operating plans. - Evaluate, document, and analyze trends for methods, techniques, or ways to enhance the security posture of the organization. - Provide reports and presentations to management on the status of infrastructure security and information risk. - Recommend solutions for escalated or unresolved issues. - Perform other duties as assigned.
ID
2022-4783
Location
B Street Building North
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4792
Location
Kent Branch
Company
Alaska USA Federal Credit Union
City
Kent
Select State
WA
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4782
Location
Kent Branch
Company
Alaska USA Federal Credit Union
City
Kent
Select State
WA
FLSA Status
Non-Exempt
Reports to: Consumer Lending Funding Supervisor II   Functions Supervised: None   Primary Functions: Support indirect lending, review indirect contracts for compliance and fund compliant contracts. Duties and Responsibilities: - Comply with all laws, rules, regulations, policies, and procedures applicable to consumer lending processes and related credit union activities - Create, validate, and accurately fund retail installment sales contracts in the loan origination system. Fund enough loans, while maintaining quality, to ensure department objectives are met. - Understand and maintain knowledge of all dealer program summaries. - Review loan documentation for completeness and accuracy, for one state. Enough loans must be reviewed, while maintaining quality, to ensure department objectives are met. - Complete daily balancing functions and / or work all queues, as assigned. - Effectively communicate, orally and in writing, with dealers and others within the credit union regarding loan documentation or the deficiency thereof. - Provide support and assistance to the Funding Support Specialist, as directed. - Complete quality review or audit processes, or satisfaction of designated stipulations, as assigned. - Perform other duties as assigned.
ID
2022-4767
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4781
Location
East Hesperia Branch
Company
Alaska USA Federal Credit Union
City
HESPERIA
Select State
CA
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4780
Location
North Apple Valley Branch
Company
Alaska USA Federal Credit Union
City
Apple Valley
Select State
CA
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4778
Location
Greenfield Gateway Branch
Company
Alaska USA Federal Credit Union
City
Mesa
Select State
AZ
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4534
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4736
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Vice President, Digital Channels   Functions Supervised: Responsible for successful execution of product roadmaps.   Primary Functions: Primary responsibilities include maintaining product roadmaps for enterprise and digital channels, providing routine status updates to executive management: ensuring adequate support and collaboration between product teams, member-facing employees, Information Management, Project Management, Marketing, and vendors to include contractors.   Duties and Responsibilities:   - Project Delivery - responsible for ensuring the successful delivery of projects to include tracking and reporting on project milestones, coordinating resources to ensure the project's success, ensuring commitments/deliverables are met by vendors and internal departments. - Team Development - provide training, guidance, and mentorship to product team to ensure they meet the objectives of their role and their product lifecycle. - Communication - responsible for ensuring all business lines and stakeholders are routinely updated on the success of the business line's product roadmaps. Communication should be early and often, identifying both risks and successes. - Organizational Knowledge - maintain a working knowledge of credit union operations and an in-depth knowledge of strategic initiatives, current and emerging technologies and best practices.
ID
2022-4765
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4751
Location
Northern Lights Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports To: Varies by location   Functions Supervised: Branch Services   Primary Functions: Responsible for overall branch functions and delivery to include: member engagement, coach and mentor staff for growth, and achieve the business and financial objectives of the credit union. Foster a positive environment of openness where teams at various levels can all achieve, report on activities, conduct community outreach, and consult with members to provide financial solutions and creative service-based problem resolution.   Duties and Responsibilities: - Develop, monitor and manage the member experience and service levels within the branch. Provide leadership to the branch member engagement team to build meaningful relationships and promote member loyalty. - Coach and mentor the member engagement team to tailor appropriate products and services, to fit the individual financial needs of each member. Meet with employees regularly, on an individual and group basis to establish and reinforce training of new technology, products, services and procedures. - Leverage problem-solving and strong communication skills to resolve personnel and member concerns. - Deliver effective member engagement strategies through community events, sponsorships and financial literacy training. - Be the face of Alaska USA at professional groups as assigned, representing a professional, friendly and helpful presence with every interaction. - Obtain and maintain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Ensure compliance of all financial policies, procedures and regulatory requirements. - Responsible for proper opening and closing procedures of the branch, security, physical control and maintenance of the facility including: equipment, supply inventory, managing individual and branch cash, negotiable items and general ledgers as assigned, and timely completion of management reports. - Responsible for the personnel functions within the branch including staffing, training, evaluating performance, maintaining a high level of employee morale/job satisfaction, and policy compliance. - Maintain a thorough knowledge of applicable market trends. - Recommend branch workflow improvements to streamline operational processes. - Perform other duties as assigned.
ID
2022-4051
Location
Edmonds Branch
Company
Alaska USA Federal Credit Union
City
Edmonds
Select State
WA
FLSA Status
Exempt
Reports To: Digital Marketing Manager   Functions Supervised: None   Primary Functions: Develop and maintain a comprehensive social media strategy that defines how social media marketing techniques will be applied to increase visibility and traffic across all Alaska USA business lines, products and services.   Duties and Responsibilities:   - Responsible for content development plans and editorial calendar planning across all Alaska USA social media properties; recommending content types based on user needs and marketing goals, identifying content gaps. - Define key performance indicators and implement measurement, analytics, and reporting methods to gauge success. - Mentor and provide training to others throughout the organization on best practices for creating, managing, monitoring, and developing content for social networks. - Identify ways to integrate social media into business strategies and marketing campaigns and engage necessary resources. - Apply marketing research and development methods to learn and understand emerging trends and technologies and to communicate this knowledge clearly and concisely. - Prepare and maintain a competitive analysis and benchmark Alaska USA's performance in content breadth, organization, presentation, and engagement. - Research, write, and edit content for social media, including materials such as advertising, events promotion, articles, publications, videos, web/online content, and other materials while adhering to Alaska USA's brand standards for voice, style, and grammar. - Lead the development of organization-wide social media management standards, policies and rules of engagement for social media. - Collaborate as a member of working teams assigned to the creation and implementation of Alaska USA marketing campaigns. - Follow through with all aspects of assigned projects including vendor coordination, documentation, content posting, regulatory compliance, quality control, and reporting/assessment of results. - Maintain communication with representatives of business lines and front-line staff. Draft updates to procedures and scripted replies. - Maintain a thorough working knowledge of Alaska USA's products, markets, and compliance requirements. - Initiate and participate in efforts to further Alaska USA's marketing and business objectives. - Perform other duties as assigned.
ID
2022-4774
Location
Renton Financial Center
Company
Alaska USA Federal Credit Union
City
Renton
Select State
WA
FLSA Status
Exempt
Reports To: Digital Marketing Manager   Functions Supervised: None   Primary Functions: Develop and maintain a comprehensive social media strategy that defines how social media marketing techniques will be applied to increase visibility and traffic across all Alaska USA business lines, products and services.   Duties and Responsibilities:   - Responsible for content development plans and editorial calendar planning across all Alaska USA social media properties; recommending content types based on user needs and marketing goals, identifying content gaps. - Define key performance indicators and implement measurement, analytics, and reporting methods to gauge success. - Mentor and provide training to others throughout the organization on best practices for creating, managing, monitoring, and developing content for social networks. - Identify ways to integrate social media into business strategies and marketing campaigns and engage necessary resources. - Apply marketing research and development methods to learn and understand emerging trends and technologies and to communicate this knowledge clearly and concisely. - Prepare and maintain a competitive analysis and benchmark Alaska USA's performance in content breadth, organization, presentation, and engagement. - Research, write, and edit content for social media, including materials such as advertising, events promotion, articles, publications, videos, web/online content, and other materials while adhering to Alaska USA's brand standards for voice, style, and grammar. - Lead the development of organization-wide social media management standards, policies and rules of engagement for social media. - Collaborate as a member of working teams assigned to the creation and implementation of Alaska USA marketing campaigns. - Follow through with all aspects of assigned projects including vendor coordination, documentation, content posting, regulatory compliance, quality control, and reporting/assessment of results. - Maintain communication with representatives of business lines and front-line staff. Draft updates to procedures and scripted replies. - Maintain a thorough working knowledge of Alaska USA's products, markets, and compliance requirements. - Initiate and participate in efforts to further Alaska USA's marketing and business objectives. - Perform other duties as assigned.
ID
2022-4773
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4772
Location
Wasilla Branch
Company
Alaska USA Federal Credit Union
City
Wasilla
Select State
AK
FLSA Status
Non-Exempt
Reports to: Fraud Analytics Manager   Functions Supervised: None   Primary Functions: Perform qualitative and quantitative analysis of fraud-related data, systems, and processes. Develop fraud detection and decisioning strategies to mitigate the impact of fraud and implement in code. Balance fraud loss prevention, member experience, and operational efficiency in line with product strategies, enterprise financial plans, and the capacity of operational departments. Develop operational and performance reporting for fraud-related processes and systems. Execute the development, creation and implementation of fraud detection and prevention systems utilizing a proprietary programming/scripting language. Duties and Responsibilities: - Identify fraud-relevant data; collaborate with team members, vendors, and other departments to ensure collection, effective organization, and quality - Analyze fraud-related datasets ranging from tens of thousands to hundreds of millions of records - Perform deep dives into large or randomly-sampled fraud cases to determine what happened, perform annotation, and identify opportunities to improve systems or processes - Develop a deep understanding of fraud detection, decision, and investigation systems in use by the Credit Union - Maintain awareness of fraud-related best practices, methods, and technologies; present recommendations to promote optimal use and adoption - Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies - Develop, test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud - Research discrepancies, accumulate all necessary information and take appropriate action to stop and prevent fraud losses to the Credit Union - Compile, and deliver operational and performance reports and key performance indicators - Engage in and implement processes for the reissuance of compromised cards in large data breaches - Report suspicious activity as required by the Bank Secrecy Act. - Monitor activity, analyze data and implement changes for safe practice in online account opening - Perform other duties as assigned
ID
2022-4577
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt