Job Listings

If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

While creating a profile you'll have the opportunity to upload a resume (word or PDF format), cover letter, and provide information used to evaluate your qualifications. The information provided is reviewed to identify specific job qualification skills, and you may be contacted if your skills match a position for which we are currently recruiting.

 

Due to a system upgrade, if you are a returning applicant that applied prior to December 15, 2020, Please create and submit a new profile while browsing for new positions.

 

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 9

Reports To: Service Desk Supervisor   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24 x7 Operations Center. Provide technical direction and guidance to your team of Service Desk Analysts I, II and III. Perform complex problem determination and provide solutions or recommendations to technical analysts and supervisory personnel   Duties and Responsibilities:   - Perform Service Desk I, II, III duties and responsibilities. - Provide coordination and support within your team for the management of incoming trouble tickets and their subsequent follow up and closure. - Evaluate documented resolutions and analyze trends for ways to prevent future problems. - Assist in developing and maintaining updates to Service Desk procedures. - Confer with other Service Desk Team Leads and IM Leadership on problem tickets and knowledge sharing. - Assist in the training, mentorship and support for Service Desk Analyst I, II, and IIIs. - Participate in troubleshooting more complex problems requiring additional technical resources. - Act as a further escalation point for unresolved or escalated incidents. - Maintain quality service by following departmental and credit union policies and procedures. - Perform other duties as assigned.  
ID
2021-2634
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
State
AZ
Reports To: Mortgage Underwriting and Credit Policy Manager   Primary Functions: Assist in maintaining compliance with applicable mortgage regulations related to valuation delivery and adverse action notices.   Duties and Responsibilities: - Coordinate delivery of valuation documents to members on all loans per current regulations. - Review loans declined by underwriters for HMDA compliance and update system if necessary. - Coordinate delivery of Adverse Action Notices to members on loans declined by underwriters. - Validate and code vendor invoices for Mortgage Operations Department. Submit to Accounting Department for payment. - Review Escrow Holdback Report. Follow up with members on status of work completion for overdue holdbacks. Coordinate final inspection of work completed with Alaska USA Property Management Department. - Provide backup assistance on Ginnie Mae pool corrections. - Perform other duties as assigned.
ID
2021-2619
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
State
ak
Reports To: Varies by location   Primary Functions: Originate mortgage loans and promote related programs within the real estate profession and through personal networks.   Duties and Responsibilities: - Market mortgage loan programs to Retail branch partners, the real estate sales industry and to personal contacts. - Develop and maintain loan referral relationships with professionals in real estate, accounting, legal, financial planning fields, and Retail branch partners. - Interview buyer/applicants and originate investor mortgage loans. Accept applications and input them to the origination system, provide required estimates and disclosures, and gather required documentation and fees to process mortgage loans. - Ensure all loans are originated, disclosed and/or re-directed accurately and timely within all established regulatory compliance requirements and timeframes. - Ensure accurate processing is completed in a timely manner and prepare for submission to underwriting. - If the loan is approved, take final steps to ensure a smooth closing. If the loan is declined, verbally advise the borrower and issue applicable refunds. Return any documents not pertaining to credit. - Conduct sales presentations for Retail branch partners and Realtors as necessary to enhance business relations. - Attend Retail branch meetings regularly and make in person visits weekly at the main source for Mortgage referrals. - Provide on-going coaching and training to retail partners as a way to gain quality mortgage referrals. - Participate in quarterly branch lobby days in conjunction with Retail branch partners. - Participate in community events as directed to further enhance and grow business and market share. - Perform other duties as assigned.
ID
2021-2623
Location : Name
Glendale Financial Center
Company
Alaska USA Federal Credit Union
City
glendale
State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2620
Location : Name
Kingsgate Branch
Company
Alaska USA Federal Credit Union
City
Kirkland
State
WA
Reports To: Senior Vice President, Human Resources   Functions Supervised: Application system hardware and software environment   Primary Functions: Serve as the resident department expert for Enterprise Human Resource Data Systems. Act as Department IT Liaison.   Duties and Responsibilities:   - Serve as HR Liaison to identify, recommend and help implement application features and functions to improve member service, enhance department effectiveness and reduce operating costs. - Work with department management and MIS to identify and prioritize system enhancements to meet business goals of the department. - Monitor and assess application control files, parameter files, business rules, etc. - Design, set up and maintain customizable reports. - Develop system and user documentation, controls, and operational procedures. Ensure training curriculum is developed with appropriate supervisor and departmental staff is trained in the use of features and functions of assigned systems. - Monitor and assess application specific security functions and controls based on policies established by Information Security. - Assist in the installation and testing of new releases, upgrades and fixes. - Act as primary liaison with software vendor(s). Fulfill role of Department IT Liaison. - Field user questions, provide advice to users of HR Data Systems and determine when vendor or MIS support is required. - Research errors and problems related to the validity and accuracy of HR Data Systems and determine corrective action. - Perform other duties as assigned.
ID
2021-2523
Location : Name
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
State
AK
Reports To: Senior Vice President, Human Resources   Functions Supervised: Application system hardware and software environment   Primary Functions: Serve as the resident department expert for Enterprise Human Resource Data Systems. Act as Department IT Liaison.   Duties and Responsibilities:   - Serve as HR Liaison to identify, recommend and help implement application features and functions to improve member service, enhance department effectiveness and reduce operating costs. - Work with department management and MIS to identify and prioritize system enhancements to meet business goals of the department. - Monitor and assess application control files, parameter files, business rules, etc. - Design, set up and maintain customizable reports. - Develop system and user documentation, controls, and operational procedures. Ensure training curriculum is developed with appropriate supervisor and departmental staff is trained in the use of features and functions of assigned systems. - Monitor and assess application specific security functions and controls based on policies established by Information Security. - Assist in the installation and testing of new releases, upgrades and fixes. - Act as primary liaison with software vendor(s). Fulfill role of Department IT Liaison. - Field user questions, provide advice to users of HR Data Systems and determine when vendor or MIS support is required. - Research errors and problems related to the validity and accuracy of HR Data Systems and determine corrective action. - Perform other duties as assigned.
ID
2021-2524
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
State
AZ
Reports To: Regional Underwriting Manager   Primary Functions: Underwrite conventional mortgage loans within conforming loan limits and act as delegated underwriter for selected conventional, FHA, VA, and/or RD mortgage loans.   Duties and Responsibilities:   - Responsible for the underwriting of conventional, FHA, VA, and/or RD mortgage loans within conforming loan limits to insure compliance with established policies and requirements. - Serve as a delegated or direct-endorsement underwriter within the requirements established by the investor, insurer or guarantor. - Maintain a current knowledge of existing laws, statutes, regulations, ordinances, policies and procedures pertaining to real estate and mortgage lending. - Work jointly with loan originator and processor to ensure alternative solutions are considered in order to meet both the borrowers' expectations as well as investor guidelines. - Perform other duties as assigned.
ID
2021-2604
Location : Name
Renton Financial Center
Company
Alaska USA Federal Credit Union
City
Renton
State
WA
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2613
Location : Name
East Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
State
AK
Reports To: Varies by location   Functions Supervised: Branch Services   Primary Functions: Responsible for overall branch functions and delivery to include: member engagement, coach and mentor staff for growth, and achieve the business and financial objectives of the credit union. Foster a positive environment of openness where teams at various levels can all achieve, report on activities, conduct community outreach, and consult with members to provide financial solutions and creative service-based problem resolution.   Duties and Responsibilities: - Develop, monitor and manage the member experience and service levels within the branch. Provide leadership to the branch member engagement team to build meaningful relationships and promote member loyalty. - Coach and mentor the member engagement team to tailor appropriate products and services, to fit the individual financial needs of each member. Meet with employees regularly, on an individual and group basis to establish and reinforce training of new technology, products, services and procedures. - Leverage problem-solving and strong communication skills to resolve personnel and member concerns. - Deliver effective member engagement strategies through community events, sponsorships and financial literacy training. - Be the face of Alaska USA at professional groups as assigned, representing a professional, friendly and helpful presence with every interaction. - Obtain and maintain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Ensure compliance of all financial policies, procedures and regulatory requirements. - Responsible for proper opening and closing procedures of the branch, security, physical control and maintenance of the facility including: equipment, supply inventory, managing individual and branch cash, negotiable items and general ledgers as assigned, and timely completion of management reports. - Responsible for the personnel functions within the branch including staffing, training, evaluating performance, maintaining a high level of employee morale/job satisfaction, and policy compliance. - Maintain a thorough knowledge of applicable market trends. - Recommend branch workflow improvements to streamline operational processes. - Perform other duties as assigned.
ID
2021-2617
Location : Name
Victorville Branch
Company
Alaska USA Federal Credit Union
City
Victorville
State
CA
Reports To: RE Loan Center Origination and Processing Supervisor   Primary Functions: Process mortgage loan applications and assist assigned originator(s).   Duties and Responsibilities:   - Answer all in-coming calls as necessary pertaining to real estate and mortgage lending issues. - Maintain current in depth knowledge of real estate lending policies and guidelines. Maintain current general knowledge of mortgage lending policies and guidelines. - Respond to routine inquiries for real estate loans. Direct members to appropriate individuals and schedule appointments for originators as necessary. - Receive and distribute mail for the department as necessary. Coordinate distribution of informational materials, reports, memoranda, manuals, correspondence, etc. - Responsible for timely and accurate typing and departmental filing as assigned. - Set up real estate and mortgage application files and input into the automated loan system. Process in-house programs and assist other processors as necessary. - Verify all information received in the loan application via acceptable methods (i.e., telephone verifications of employment, certified copies of statements, direct verifications when necessary, etc.) - Maintain logs and files as necessary regarding loan applications received and/or processed. - Order credit reports, appraisals, and surveys as directed by the originator or manager. - Perform routine recordkeeping as required, including posting. - Cross-sell credit union services. - Perform other duties as assigned.
ID
2021-2596
Location : Name
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
State
AK
Reports To: Real Estate Loan Center Origination and Processing Supervisor   Primary Functions: Originate real estate and mortgage loans.   Duties and Responsibilities: - Ensure members provided timely and accurate information on the credit union's real estate loan programs, handle member inquires related to real estate or mortgage loans. - Answer all in-coming calls as necessary pertaining to real estate and mortgage lending issues. Provide back in the telephone queue. - Maintain current in depth knowledge of real estate lending policies and guidelines. Maintain current general knowledge of mortgage lending policies and guidelines. - Originated applications for in-house and other non-mortgage real estate loans. - Underwrite real estate loan applications. - Provide assistance to real estate processors as necessary. - Provide assistance to processors as necessary. - On approved files give the real estate processor the loan file to contact the member with loan approval and conditions. Clear loan conditions timely to ensure a smooth closing. - On declined files, advise the borrower of the decline and issue refunds, returning documentation as necessary. - Promote Alaska USA real estate programs and cross-sell credit union services. - Perform other duties as assigned.
ID
2021-2598
Location : Name
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
State
AK
Reports To: Real Estate Loan Center Origination and Processing Supervisor   Primary Functions: Originate real estate and mortgage loans.   Duties and Responsibilities: - Ensure members provided timely and accurate information on the credit union's real estate loan programs, handle member inquires related to real estate or mortgage loans. - Answer all in-coming calls as necessary pertaining to real estate and mortgage lending issues. Provide back in the telephone queue. - Maintain current in depth knowledge of real estate lending policies and guidelines. Maintain current general knowledge of mortgage lending policies and guidelines. - Originated applications for in-house and other non-mortgage real estate loans. - Underwrite real estate loan applications. - Provide assistance to real estate processors as necessary. - Provide assistance to processors as necessary. - On approved files give the real estate processor the loan file to contact the member with loan approval and conditions. Clear loan conditions timely to ensure a smooth closing. - On declined files, advise the borrower of the decline and issue refunds, returning documentation as necessary. - Promote Alaska USA real estate programs and cross-sell credit union services. - Perform other duties as assigned.
ID
2021-2597
Location : Name
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
State
AK
Reports To: Regional Underwriting Manager   Primary Functions: Underwrite conventional mortgage loans within conforming loan limits and act as delegated underwriter for selected conventional, FHA, VA, and/or RD mortgage loans.   Duties and Responsibilities:   - Responsible for the underwriting of conventional, FHA, VA, and/or RD mortgage loans within conforming loan limits to insure compliance with established policies and requirements. - Serve as a delegated or direct-endorsement underwriter within the requirements established by the investor, insurer or guarantor. - Maintain a current knowledge of existing laws, statutes, regulations, ordinances, policies and procedures pertaining to real estate and mortgage lending. - Work jointly with loan originator and processor to ensure alternative solutions are considered in order to meet both the borrowers' expectations as well as investor guidelines. - Perform other duties as assigned.
ID
2021-2605
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Gendale
State
AZ
Reports To: Regional Underwriting Manager   Primary Functions: Underwrite conventional mortgage loans within conforming loan limits and act as delegated underwriter for selected conventional, FHA, VA, and/or RD mortgage loans.   Duties and Responsibilities:   - Responsible for the underwriting of conventional, FHA, VA, and/or RD mortgage loans within conforming loan limits to insure compliance with established policies and requirements. - Serve as a delegated or direct-endorsement underwriter within the requirements established by the investor, insurer or guarantor. - Maintain a current knowledge of existing laws, statutes, regulations, ordinances, policies and procedures pertaining to real estate and mortgage lending. - Work jointly with loan originator and processor to ensure alternative solutions are considered in order to meet both the borrowers' expectations as well as investor guidelines. - Perform other duties as assigned.
ID
2021-2603
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2602
Location : Name
Fairbanks Financial Cntr
Company
Alaska USA Federal Credit Union
City
Fairbanks
State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2594
Location : Name
Wasilla Branch
Company
Alaska USA Federal Credit Union
City
Wasilla
State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2593
Location : Name
Port Orchard Branch
Company
Alaska USA Federal Credit Union
City
Port Orchard
State
WA
Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2021-2610
Location : Name
Dimond Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
State
AK
Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2021-2599
Location : Name
North Mesa Branch
Company
Alaska USA Federal Credit Union
City
Mesa
State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2528
Location : Name
Big Bear Branch
Company
Alaska USA Federal Credit Union
City
BIG BEAR LAKE
State
CA