Job Listings

Reports to: Varies by location   Functions Supervised: Consumer Lending Quality Control   Primary Functions: Responsible for overseeing Quality Control Reviews of all Consumer Lending department functions for policy, procedure, and regulatory compliance, to include but not limited to lending/collection/recovery portfolios, systems security, financial and demographic transactions, and adverse actions (lending departments include consumer loan origination, servicing, and collection teams).   Duties and Responsibilities: - Responsible for the direct supervision of Consumer Lending Quality Control Officers focusing on clearly identifying their purpose, direction, motivation, and development - Responsible for managing the quality control review process to ensure timeliness of Consumer Lending business unit processes and adherence to established credit union policy, procedures, practices, and internal controls. - Review and recommend changes to policies, procedures, and practices in the Consumer Lending business unit to ensure adequate controls are in place to reduce risk of employee errors, oversights, and malfeasance. - Prepare written reports and conduct presentations for management upon completion of reviews to address findings, exceptions, and general summaries of what was observed. Must exercise discretion in sharing, escalating, and resolving findings that arise from reviews. - Responsible for managing quality control reviews of critical third-party vendors to ensure agreed protocols are followed; compliance with applicable laws and regulations; corrective actions are taken when needed; and efficient service delivery. - Responsible for completion, review, and submission of the credit union regulator's quarterly, annual, or ad hoc report requests. - Perform other duties as assigned.

Reports to: Consumer Lending Credit Analyst Officer   Primary Functions: Underwrite consumer loan requests.   Duties and Responsibilities: - Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Rapidly underwrite and respond to credit requests sent to the Consumer Lending department by members, credit union branches, and network dealers. - Validate automated lending decisions and complete administrative follow-up to ensure compliance, fair lending, and member identification protocols are being followed. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Consumer Lending Title Officer   Functions Supervised: None   Primary Functions: Process titles, UCC filing and other security instruments to perfect the credit union's lien.   Duties and Responsibilities: - Receive, review, collect, monitor, and process all documentation necessary to perfect the Credit Union's security interest (lien) on the title, UCC or other security instrument, in at least one state. - Perform consistent follow up on accounts pending title. Ensure the credit union's lien is recorded in a timely manner and in accordance with federal and state laws and on the correct security instrument. - Utilize title management system reports to facilitate follow up, including but not limited to working the accounts pending report daily. - Thoroughly and accurately document all activity in the title management system. - Inform management of any problematic aged accounts pending title or unusual activity. - Perform maintenance functions, including but not limited to, obtaining loan payoff information and preparing stop payments in a timely manner, as necessary. - Act as a liaison and work collaboratively with other departments. - Provide prompt, professional, helpful, knowledgeable and courteous member service. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - As assigned, perform title follow-up on indirect (dealer) loans pending title. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Consumer Lending Credit Analyst Officer   Primary Functions: Underwrite consumer loan requests.   Duties and Responsibilities: - Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Rapidly underwrite and respond to credit requests sent to the Consumer Lending department by members, credit union branches, and network dealers. - Validate automated lending decisions and complete administrative follow-up to ensure compliance, fair lending, and member identification protocols are being followed. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: Consumer Lending Quality Control   Primary Functions: Responsible for overseeing Quality Control Reviews of all Consumer Lending department functions for policy, procedure, and regulatory compliance, to include but not limited to lending/collection/recovery portfolios, systems security, financial and demographic transactions, and adverse actions (lending departments include consumer loan origination, servicing, and collection teams).   Duties and Responsibilities: - Responsible for the direct supervision of Consumer Lending Quality Control Officers focusing on clearly identifying their purpose, direction, motivation, and development - Responsible for managing the quality control review process to ensure timeliness of Consumer Lending business unit processes and adherence to established credit union policy, procedures, practices, and internal controls. - Review and recommend changes to policies, procedures, and practices in the Consumer Lending business unit to ensure adequate controls are in place to reduce risk of employee errors, oversights, and malfeasance. - Prepare written reports and conduct presentations for management upon completion of reviews to address findings, exceptions, and general summaries of what was observed. Must exercise discretion in sharing, escalating, and resolving findings that arise from reviews. - Responsible for managing quality control reviews of critical third-party vendors to ensure agreed protocols are followed; compliance with applicable laws and regulations; corrective actions are taken when needed; and efficient service delivery. - Responsible for completion, review, and submission of the credit union regulator's quarterly, annual, or ad hoc report requests. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports To: Varies by location   This is a Supervisory Position   Functions Supervised: Maintenance Systems, Staff and Services   Primary Functions: Oversee and perform tasks needed to execute corrective and preventative maintenance for credit union facilities, provide support for facilities projects, and provide mail and distribution support services as regional needs dictate.   Duties and Responsibilities:   - Schedule and direct the day to day activities of assigned department personnel. - Responsible for the supervision, safety, development and training of assigned personnel. - Inspect and maintain credit union facilities by performing building inspections, scheduling maintenance, performing repairs, preparing reports, developing Statements of Work and gathering proposals for larger repairs. - Ensure that contracted work is performed as described in the contract, and coordinate access per the vendor access policies. - Schedule and ensure that work orders are completed timely and accurately using Maximo. - Ensure and coordinate the proper maintenance of Facilities department equipment and vehicles. - Maintain a working knowledge of building mechanical systems. - Provide furniture, equipment, supplies, mail and distribution support services for the region. - Maintain stock levels of commonly needed items necessary to complete recurring maintenance tasks. - Review invoices from vendors for accuracy. - Act as the region's spokesperson for safety by being knowledgeable of safe working practices and ensuring that safe working practices are strictly followed. - Other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Consumer Lending Processing Supervisor I   Functions Supervised: None   Primary Functions: Coordinate branch/member closings and perform necessary data input.   Duties and Responsibilities: - Respond to all phone, mail and internet generated member inquiries regarding loan approvals, denials, guidelines, policies, and programs. - Contact members and branches with approved loan requests, advise them of the terms and conditions of the loan. - Coordinate with members and branches to obtain the necessary information and documentation for loan closing. - Process, fund, and close CLC mail and E-Sign loans. - Obtain all loan related documents, verify validity of title documents, and obtain loan payoffs when necessary. - Create and review loan checklists. - Create adverse actions letters and Pre-Approval letters as needed. - Monitor and process requests and applications in assigned loan queues, phone queues and email inboxes. - Perform other duties as assigned.

Reports to: Various   Functions Supervised: Enterprise Development Technology architecture, analysis, engineering, and practice technologists.   Primary Functions: Manage programs, policies, procedures, and technologists within a single Information Technology architecture, analysis, engineering, or practice domain.  Plan, support, and resource the domain members of Product Development Teams developing products to achieve strategic business outcomes.   Duties and Responsibilities: - Recruit, hire, develop, and support energetic, eager, agile, inquisitive, and learned technologists of the managed domain to resource exceptional product development - Design, manage, and evolve the credit union’s program, policy, and practice of the domain - Design, manage, and evolve the career development of each staff member within the domain - Plan, budget, and effectively manage to meet the evolving resource needs of the organization within the domain - Proactive involvement as a member of a dynamic Enterprise Technology Development leadership team driven to enable and maximize value delivery for the credit union - Proactive involvement as a member of a dynamic Information Management leadership team driven to minimize friction and maximize value delivery across Information Management departments and domains - Perform other duties as assigned.

Reports to: Various   Functions Supervised: Enterprise Development Technology architecture, analysis, engineering, and practice technologists.   Primary Functions: Manage programs, policies, procedures, and technologists within a single Information Technology architecture, analysis, engineering, or practice domain.  Plan, support, and resource the domain members of Product Development Teams developing products to achieve strategic business outcomes.   Duties and Responsibilities: - Recruit, hire, develop, and support energetic, eager, agile, inquisitive, and learned technologists of the managed domain to resource exceptional product development - Design, manage, and evolve the credit union’s program, policy, and practice of the domain - Design, manage, and evolve the career development of each staff member within the domain - Plan, budget, and effectively manage to meet the evolving resource needs of the organization within the domain - Proactive involvement as a member of a dynamic Enterprise Technology Development leadership team driven to enable and maximize value delivery for the credit union - Proactive involvement as a member of a dynamic Information Management leadership team driven to minimize friction and maximize value delivery across Information Management departments and domains - Perform other duties as assigned.

Reports to: Manager, Investment Services   Functions Supervised: None   Primary Functions: Responsible for providing administrative support to facilitate new business and service existing accounts in alignment with goals & industry requirements.   Duties and Responsibilities: - Provide administrative support to promote department sales and quality of service to prospective and existing clients. - Assist with coordination of department events and educational workshops. - Direct inquiries to appropriate individuals, and schedule and coordinate appointments. - Route and track referral sources and outcomes. - Provide accurate and timely reporting to financial advisors and management. - Collect required documentation, deposits, premiums, etc. in a timely and complete manner when directed, in accordance with regulatory requirements. - Coordinate with program partners to assist with account inquiries and servicing requests and help resolve any issues relating to products and services. - Adhere to organizational and industry guidelines, policy, procedure, compliance, licensing, and training requirements. - Maintain proficiency with organization and program partner systems. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.