Job Listings

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Branch Manager Functions Supervised: Branch Activities and Staff   Primary Functions: Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences. Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Alaska USA Management Philosophy. Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales activities. Assume responsibility for the branch as assigned. Duties and Responsibilities: - Responsible for actively engaging with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Coach, lead and motivate branch employees through consistent observational feedback, conduct required documented monthly one on ones, and facilitate training and skill practice sessions. - Mentor branch staff through employee development and engagement strategies that advance employees for promotional opportunities. - Deepen and retain member relationships through the execution of member engagement strategies through in-person conversations, relationship calling, and referrals to other business lines. - Ensure that meaningful relationships are being built through in-branch promotions and community events to increase brand awareness and generate new business. - Supervise daily operational duties to include compliance, security, branch balancing, control of branch cash and negotiable items, outage recovery, and as assigned general ledger accounts. Recognize operational and compliance deficiencies and recommend and implement corrective action. - Manage employee and branch schedules to ensure optimal staffing levels and to uphold member service expectations. Review employee time sheets for accuracy and completion and correct errors in a timely manner to meet payroll deadlines. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products and assist in developing an effective strategy to meet established quote and issue goals. - Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise. - Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None    Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Coach, lead and motivate branch employees, and assist with training of products and services and updates on policies and procedures for area branches. - Build meaningful relationships by participating in branch promotions and community events. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products. - Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise. - Provide recommendations for branch and organizational enhancements with consideration for the member and employee experience. - Assume supervision and responsibility for area branches as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Dispute Resolution Officer Functions Supervised: None   Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures. Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Develop a working knowledge of card and ACH dispute processes and systems. - Develop and maintain a current working knowledge of Regulations E, Z and CC as well as Visa and NACHA operating rules and Credit Union policies and procedures. - Create, research, and resolve card and ACH dispute cases in accordance with federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures. - Evaluate cases for and provide provisional credit within established limits, as applicable. - Research and provide evidence to members to validate unrecognized transactions. - Conduct merchant conference calls to resolve product and service problems. - Effectively communicate with members to validate information, research cases, and obtain documentation. - Respond to inbound and place outbound calls for case creation and member follow-up. - Report disputed transactions for possible fraudulent activity and/or trends. - Document research findings and actions on cases and conduct referrals for suspicious activity reporting and high dollar case review. - Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately, and timely. - Assist with completing daily reports and MRMS requests. - Perform other duties as assigned.

Reports to: Manager, Regulatory Change Management and Monitoring Functions Supervised: None   Primary Functions: In partnership with Talent Development, the Consumer Compliance Training and Communications Officer will lead all consumer compliance training and communication efforts for the credit union’s Compliance Management System. Duties and Responsibilities: - Lead the strategy of all Alaska USA’s consumer compliance learning curriculum, ensuring the consistent and effective operation of the Consumer Compliance Training Program. - Manage in partnership with Talent Development the delivery, scheduling, recordkeeping, and metrics of compliance training to the credit union’s workforce. - Partner closely with compliance program managers, Talent Development, and Enterprise Content to help develop creative, engaging, customized training content and communications. - Provide strategic direction in creating compliance awareness solutions that meet policy and regulatory requirements and provide meaningful and memorable experiences. - Deliver live training to key audiences on various compliance topics and support other compliance programs as needed. - Use analytics to ensure overall training program effectiveness. - Lead the development and implementation of compliance training policies, procedures, and standards. - Work independently and collaboratively with cross-functional teams to support the delivery and administration of training. - Help develop and manage annual compliance communications plan, ensuring timely deliverables and high-quality content. - Coordinate project workstreams to ensure timely input from stakeholders for subject matter expertise and approval. - Draft engaging and relevant content for articles and reminders on select compliance topics to raise employee awareness. - Ensure communications posted on the intranet or internal communications channels align with credit union information and communications.

Reports to: Manager, Regulatory Change Management and Monitoring Functions Supervised: None   Primary Functions: In partnership with Talent Development, the Consumer Compliance Training and Communications Officer will lead all consumer compliance training and communication efforts for the credit union’s Compliance Management System. Duties and Responsibilities: - Lead the strategy of all Alaska USA’s consumer compliance learning curriculum, ensuring the consistent and effective operation of the Consumer Compliance Training Program. - Manage in partnership with Talent Development the delivery, scheduling, recordkeeping, and metrics of compliance training to the credit union’s workforce. - Partner closely with compliance program managers, Talent Development, and Enterprise Content to help develop creative, engaging, customized training content and communications. - Provide strategic direction in creating compliance awareness solutions that meet policy and regulatory requirements and provide meaningful and memorable experiences. - Deliver live training to key audiences on various compliance topics and support other compliance programs as needed. - Use analytics to ensure overall training program effectiveness. - Lead the development and implementation of compliance training policies, procedures, and standards. - Work independently and collaboratively with cross-functional teams to support the delivery and administration of training. - Help develop and manage annual compliance communications plan, ensuring timely deliverables and high-quality content. - Coordinate project workstreams to ensure timely input from stakeholders for subject matter expertise and approval. - Draft engaging and relevant content for articles and reminders on select compliance topics to raise employee awareness. - Ensure communications posted on the intranet or internal communications channels align with credit union information and communications.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Marketing Operations Manager   Functions Supervised: None   Primary Functions: The Marketing Technology Specialist will assist the department in developing and utilizing technology to better serve members and prospective members, serving as super-user and product evangelist for a variety of digital tools.   Duties and Responsibilities: - Participate as a stakeholder in organization-wide technology implementations and integrations to marketing systems and proactively inform the Marketing Operations Manager on project progress. - Manage all administrative responsibilities for the marketing technology stack, eg. new staff onboarding and training, basic configuration, troubleshooting, and maintaining required documentation. - Lead the search for new MarTech tools and platforms to meet busines needs, including collecting requirements, vendor documentation, evaluations, implementation, roll-out and adoption planning. - Promote current MarTech capabilities, evangelize use cases that empower marketing to achieve more with existing tools. Evaluate new product iterations and communicate benefits of adopting new features or enhancements to existing technologies. - Perform data privacy and compliance reviews of marketing technology products. - Collaborate as a member of working teams assigned to the creation and implementation of marketing campaigns. - Maintain a thorough working knowledge of Alaska USA's products, markets, and compliance requirements. - Initiate and participate in efforts to further Alaska USA's marketing and business objectives. - Perform other duties as assigned.

Reports to: Facilities Administration Manager   Functions Supervised: None   Primary Functions: Prepare and administer contracts, solicit and review proposals, and make selection recommendations to the contract owner.   Gather, input and maintain vendor risk management information for the Facilities Department within Credit Union guidelines to preserve the integrity of the Vendor Management System. Duties and Responsibilities: - Assist management with the sourcing and selection of vendors, to include drafting RFP’s, contracts, and agreements for review by staff attorney as required. - Review vendor proposals for conformity, completeness and collect documents necessary to meet policy and procedure. - As contract custodian; ensure the complete and timely maintenance of contract data in the vendor management system. - Maintain current industry and company knowledge of purchasing policies and procedures for the procurement of materials, products, and services. - Adhere to procurement and vendor management policies, procedures, and guidelines. Periodically review and provide recommendations for changes to policies and procedures. - Assist management in maintaining appropriate contract standards. - Perform other duties as assigned. *AKUSA*

Reports to: Any Research Officer   Functions Supervised: None   Primary Functions: Research inquiries and resolve account problems.   Duties and Responsibilities: - Process account verifications while ensuring proper member authorization. - Process research requests and retrieve credit union records in support of credit union operations or in compliance with authorized requests. - Provide account status letters and documents as required. - Provide Quickshot reports to lending departments upon request. - Provide support and technical assistance to branches and other departments. - Perform progressively responsible duties to include, Research specific transactions on accounts using resources available from all credit union departments to resolve problems and communicate results to the member or other department personnel. Research accounts with incorrect addresses and accounts classified as abandoned. Contact members to obtain the correct address or communicate special instructions regarding the account in question. Be familiar with credit union policies and operational procedures of other credit union departments as they apply to the situation under review. Perform transaction adjustments and complete file maintenance as appropriate to each situation. - Performs other duties as assigned.

Reports to: Research Administration Officer   Functions Supervised: None   Primary Functions: Research exception reports and resolve account problems.   Duties and Responsibilities: - Review and process reports assigned to the Research department to include but not limited to, Dormant accounts > $1000, exception reports, postal automation cleanup, File Error report and UltraBranch Business Edition audit reports. - Process Research Audit of reactivated dormant accounts. - Conduct daily review of new member and business accounts to ensure compliance with the USA Patriot Act Member Identification Program (MIP). This includes reviewing and processing applicable reports. - Perform required due diligence and file maintenance on applicable accounts to ensure compliance with the USA Patriot Act MIP. - Assist members and credit union employees in resolving outstanding MIP issues within established timeframes. Ensure appropriate communication is completed in order to update or close an account following MIP procedures. - Provide Quickshot reports to lending departments upon request. - Process complex loan modifications and adjustments. - Perform progressively responsible duties to include, Research specific transactions on accounts using resources available from all credit union departments to resolve problems and communicate results to the member or other department personnel. Research accounts with incorrect addresses and accounts classified as abandoned. Contact members to obtain the correct address or communicate special instructions regarding the account in question. Be familiar with credit union policies and operational procedures of other credit union departments as they apply to the situation under review. Perform transaction adjustments and complete file maintenance as appropriate to each situation. - Perform Research Specialist II duties, as required. - Provide support and technical assistance to branches and departments. - Performs other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Mortgage Servicing Administration Officer   Functions Supervised: None   Primary Functions: Provide customer service to real estate loan borrowers by responding to various requests and providing accurate information in a timely manner.   Duties and Responsibilities:   - Responds courteously, timely and accurately to borrower's inquiries or complaints related to real estate loans. Assists and/or resolves those complaints. - Prepares real estate loan maintenance requests for Symitar in CRM. - Performs real estate loan loss mitigation and foreclosure activities. - Process real estate CRM requests to timely conclusion. - Provides backup to MSA switchboard and reception relief as required. - Provides a variety of support to MSA to include researching and copying required documents for responses to requests for subpoenas or other inquiries. - Assist with tracking paid in full RE loans and preparing reconveyances on paid off real estate loans. - Prepares RE files for subordination requests. - Processes incoming checks and wires for payments and payoffs of RELC loans. - Performs other duties as assigned.