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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports to: Domain Manager, Systems Analysis   Functions Supervised: None   Primary Functions: Collaborates as a member of a Product Development Team in the analysis of system specific user stories and technical processes of product capabilities. An active collaborator with Product Development Team members in the development of products to achieve strategic business outcomes.  Duties and Responsibilities: - Identify and solve business problems by collaborating in the development and implementation of value driven business solutions - Develops a working knowledge of credit union product capabilities - Develops general knowledge of current and emerging technology solutions - Identify and document user stories and specifications - Document system architectures, data flows, and relationships to business processes - Prioritize user stories to facilitate feature development - Collaborate with Product Development Team members on test case documentation - Collaborate with Product Development Team members on test case execution and acceptance - Document and track user stories related to defects and resolution - Participate in the coordination activites for implementation planning and execution - Work closely with other analysts to collaborate in knowledge sharing activities - Perform other duties as assigned in support of team efforts and results
ID
2022-4373
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports To: Varies by location   Primary Functions: Maintenance of credit union facilities.   Duties and Responsibilities:   - Inspect and maintain credit union facilities. Prepare periodic facility inspection and conditions reports as required. - Perform higher level maintenance and repairs on credit union facilities to ensure they are maintained in a manner that is consistent with member and management expectations. - Ensure assigned maintenance activities are completed in a timely and efficient manner. - Execute office and department move, remodels, reconfigurations and special event support. - Plan, determine and acquire needed assets to execute and report on assigned projects. - Travel to other regions to perform maintenance and lead project teams. - Maintain a working knowledge of building mechanical systems. - Perform janitorial duties as required and monitor custodial and maintenance services. - Maintain minimal repair parts inventory necessary to complete common recurring maintenance tasks. - Perform other duties as assigned.
ID
2022-4367
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised:None   Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products and services, and new programs and processes to encourage change.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service at all area branches. - Coach, lead and motivate branch employees; by promoting cross selling of credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform duties of Senior Financial Services Representative position. - Assist with the training on new products and services and updates on policy and procedure. - Assist with conducting branch staff training for area branches. - Obtain state mandated insurance license to quote and bind Personal Lines Insurance products, as assigned. - Assume responsibility for area branches and assist with supervision of branch staff as assigned. - Perform other duties as assigned.
ID
2022-4350
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
ANCHORAGE
Select State
AK
FLSA Status
Non-Exempt
Reports To: Varies by location Primary Functions: Responsible for assisting in the design, performance and support of data communications devices, systems and services, firewall infrastructure and security for all external network connections. This includes remote access, intrusion detection, and proxy services of the credit union and its subsidiaries. Duties and Responsibilities: 1. Network Support Analyst I and II duties and responsibilities. 2. Analyze network performance and assist in identifying topology performance and redundancy weaknesses. 3. Implement specific changes to maintain the data communications network infrastructure. 4. Perform installation and configuration of firewalls, IDS and proxy services by following requirements for Internet connected devices to allow approved access while maintaining necessary security for web servers and internal systems. 5. Responsible for detailed switch and router configurations. 6. Coordinate delivery of telecommunications services for the credit union and its subsidiaries. 7. Assist in providing work direction and training of Network Support Analysts. 8. Coordinate voice communications problem management and resolution with utilities, vendors and management. 9. Assist and document the development of data communications standards and procedures to ensure uniform delivery and adequate control of the network. 10. Perform other duties as assigned.
ID
2022-4033
Location
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports To: Varies by location   Primary Functions: Responsible for assisting in the maintenance and support of voice and data communications devices, systems and services, firewall infrastructure and security for all external network connections. This includes remote access, intrusion detection, and proxy services of the credit union and its subsidiaries.   Duties and Responsibilities:   - Network Support Analyst I duties and responsibilities. - Configure, install, and relocate telecommunications equipment to include: a. Communications circuits and peripheral equipment. b. Telephones, Voice Mail, and Call Center queues. c. Routers and terminal services. d. Firewalls, IPS, and IDS systems. - Perform intermediate communication system programming and modifications. - Perform preventative maintenance of voice and data communications equipment and monitoring network systems to include periodic systems backups. - Troubleshoot and resolve problems or irregularities in communication services and network performance issues. - Provide training for other analysts. - Perform other duties as assigned.
ID
2022-4032
Location
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Supervise the activities of the MSC with an emphasis on providing accurate, warm, friendly and efficient member service. Assist the Member Service Center Team Manager and assume work flow supervision in their absence. In addition, responsible for opening and closing activities independent of management supervision, ensuring compliance with all security and operational procedures   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals. - Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility. - Responsible for quality and accuracy of fulfilling member requests. - Responsible for the security, accountability and control of negotiable items. - Coordinate the personnel functions with MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance. - Support helplines dedicated for complex requests and escalated calls. - Provide support to staff by training and developing; coach, lead and motivate specialists. - Perform duties of Senior Member Service Center Specialist. - Perform other duties as assigned.
ID
2022-4322
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports To: Manager, Investment Services   Primary Functions: Responsible for providing administrative support to facilitate new business and service existing accounts in alignment with goals and industry requirements.   Duties and Responsibilities:   - Provide administrative support to promote department sales and quality of service to prospective and existing clients. - Assist with coordination of department events, educational seminars and workshops. - Direct inquiries to appropriate individuals, and schedule and coordinate appointments. - Route and track referral sources and outcomes. - Provide accurate and timely reporting to Financial Advisors and management. - Collect required documentation, deposits, premiums, etc. in a timely and complete manner when directed, in accordance with regulatory requirements. - Coordinate with program partners to assist with account inquiries and servicing requests, and help resolve any issues relating to products and services. - Adhere to organizational and industry guidelines, policy, procedure, compliance, licensing and training requirements. - Maintain proficiency with organization and program partner systems. - Perform other duties as assigned.
ID
2021-3730
Location
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports To: Loan Review Manager   Primary Functions: Works with lending staff on identification and ongoing management of troubled lending relationships. This position will also be responsible for conducting workout resolutions with members in conjunction with senior management and legal counsel where appropriate.   Duties and Responsibilities:   - Works one-on-one with lending officers in identification and ongoing management of troubled lending relationships. - Contacts delinquent members for payment collection on all loans that are 30 or more days past due. - Prepares and sends follow up delinquency correspondence to include payment demand and final demand letters. - The position will be charged with credit monitoring, compliance and management of triggers and alerts which occur on lending relationships within the portfolio. - Works with lending officers on completion of quarterly Loan Quality Grading Reports on all borrowers risk rated 4 or greater. - Negotiates workout plans with delinquent borrowers when necessary to include extensions and modifications, and TDR's ensuring compliance with lending policies. - Works with legal counsel in cases of foreclosure and/or collateral repossession. - Maintain in-depth knowledge of NCUA regulations and credit union policies and procedures as they relate to collections and commercial lending in general. - Maintenance core system to reflect correct information on tracking records and processes transactions associated with loans that are in collection status or are classified. - Back up for Credit Analyst. - Perform other duties as assigned.
ID
2022-4337
Location
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-3665
Location
Kingsgate Branch
Company
Alaska USA Federal Credit Union
City
Kirkland
Select State
WA
FLSA Status
Non-Exempt
Reports to: Information Security Manager   Functions Supervised: None   Primary Functions: Perform identity and access management along with information security functions in support of the credit unions operations.   Functions would include support of Identity and access management as the primary function. Other programs/process would be privileged access management, network access control, incident response, and security event and incident management.   Duties and Responsibilities: - Lead the implementation and development process for the Identify and access Management (IAM) program with a security focus. - Work with vendors and business partners to develop and manage the IAM Program. - Lead program design and review working directly with business lines on the integration requirements including provisioning, de-provision, and identity lifecycle into the IAM platform. - Develop strategy roadmaps for the IAM systems and program. - Develops enterprise wide standards for IAM. - Monitor system logs, SIEM tools, and other security tools for unusual or suspicious activity. - Monitor internal control systems to ensure appropriate information access levels and security is maintained. - Implement or coordinate remediation required by policies, standards, reviews, and audits, documenting exceptions as necessary.  - Conduct audits and reviews of endpoint, network, and system security controls and manage remediation efforts. - Conduct security reviews of the network security architecture and identity access and assess the risk to these changes. - Define the user access security model for all systems in the credit union. - Conduct risk analysis, threat, and vulnerability assessments. - Perform other duties as assigned.
ID
2022-4311
Location
B Street Building North
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Information Security Manager   Functions Supervised: None   Primary Functions: Perform identity and access management along with information security functions in support of the credit unions operations.   Functions would include support of Identity and access management as the primary function. Other programs/process would be privileged access management, network access control, incident response, and security event and incident management.   Duties and Responsibilities: - Lead the implementation and development process for the Identify and access Management (IAM) program with a security focus. - Work with vendors and business partners to develop and manage the IAM Program. - Lead program design and review working directly with business lines on the integration requirements including provisioning, de-provision, and identity lifecycle into the IAM platform. - Develop strategy roadmaps for the IAM systems and program. - Develops enterprise wide standards for IAM. - Monitor system logs, SIEM tools, and other security tools for unusual or suspicious activity. - Monitor internal control systems to ensure appropriate information access levels and security is maintained. - Implement or coordinate remediation required by policies, standards, reviews, and audits, documenting exceptions as necessary.  - Conduct audits and reviews of endpoint, network, and system security controls and manage remediation efforts. - Conduct security reviews of the network security architecture and identity access and assess the risk to these changes. - Define the user access security model for all systems in the credit union. - Conduct risk analysis, threat, and vulnerability assessments. - Perform other duties as assigned.
ID
2022-4315
Location
Renton Financial Center
Company
Alaska USA Federal Credit Union
City
Renton
Select State
WA
FLSA Status
Exempt
Reports to: Information Security Manager   Functions Supervised: None   Primary Functions: Perform identity and access management along with information security functions in support of the credit unions operations.   Functions would include support of Identity and access management as the primary function. Other programs/process would be privileged access management, network access control, incident response, and security event and incident management.   Duties and Responsibilities: - Lead the implementation and development process for the Identify and access Management (IAM) program with a security focus. - Work with vendors and business partners to develop and manage the IAM Program. - Lead program design and review working directly with business lines on the integration requirements including provisioning, de-provision, and identity lifecycle into the IAM platform. - Develop strategy roadmaps for the IAM systems and program. - Develops enterprise wide standards for IAM. - Monitor system logs, SIEM tools, and other security tools for unusual or suspicious activity. - Monitor internal control systems to ensure appropriate information access levels and security is maintained. - Implement or coordinate remediation required by policies, standards, reviews, and audits, documenting exceptions as necessary.  - Conduct audits and reviews of endpoint, network, and system security controls and manage remediation efforts. - Conduct security reviews of the network security architecture and identity access and assess the risk to these changes. - Define the user access security model for all systems in the credit union. - Conduct risk analysis, threat, and vulnerability assessments. - Perform other duties as assigned.
ID
2022-4314
Location
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2022-4295
Location
Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2022-4297
Location
Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2022-4296
Location
Fairbanks Financial Cntr
Company
Alaska USA Federal Credit Union
City
Fairbanks
Select State
AK
FLSA Status
Non-Exempt
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2022-4294
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2022-4293
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports to: eServices Officer   Functions Supervised: Retail Financial Services hardware and software environment.   Primary Functions: Provide product answers and system support to members and frontline support employees for RFS owned products, services, systems and equipment.   Duties and Responsibilities:   - Provide member and staff support for the credit union's electronic service delivery platforms including, but not limited to, online and mobile access, ATM, branch equipment and services. - Answer member and staff inquiries and provide information concerning the use of the credit union's websites and electronic service platforms. - Provide training and related support tools to staff to enable them to be more effective at providing member support. - Maintain knowledge of credit union services, related policies and key features of the credit union's website and electronic service delivery platforms. - Develop superior communication skills and consistently utilize a systematic, deductive approach to problem solving. - Identify application features and functions to improve member service. - Maintain application specific security functions and controls based on policies established by Information Security. - Assist in the installation and testing of new releases, upgrades and fixes. - Fulfill role of Department IT Liaison including fielding end-user questions and researching application specific questions and issues. - Perform other duties as assigned.
ID
2022-4167
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports To: Senior SC Collateral Control Officer   Primary Functions: Preparation of documents and control of accounts associated with credit union collateral   Duties and Responsibilities:   - Assist in timely preparation and administration of repossession assignments to third party agencies. - Assist in preparation and administration of documents to ensure timely liquidation of retaken personal property. - Assist in timely preparation and administration of documents involving impounded/forfeited collateral to reduce credit union losses. - Assist in timely preparation and administration of documents to and from insurance agencies involving hazard losses involving credit union collateral. - Assist in preparation of documents and administration of cross collateralization procedures. - Assist in the preparation and administration of real estate files involving actions associated with real property collateral. - Assist in the timely preparation and administration of department reports. - Perform other duties as assigned.
ID
2022-4163
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4031
Location
Airport Way Branch
Company
Alaska USA Federal Credit Union
City
Fairbanks
Select State
AK
FLSA Status
Non-Exempt