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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2021-2951
Location : Name
Overlake Branch
Company
Alaska USA Federal Credit Union
City
Bellevue
Select State
WA
Reports To: Mortgage Quality Control Compliance Manager   Functions Supervised: Quality Control Officers in all areas   Primary Functions: Supervise and perform quality control on mortgage and real estate loans: coordinate responses to investor/insurer/regulatory audits.   Duties and Responsibilities:   - Supervise QC Officers performing all audit functions required for mortgage loans as outlined in the Quality Control Policies and procedures, and as required by investors, insurers, and regulators. This includes review of origination, regulatory compliance, underwriting, closing, and insurance of assigned loans. - Review loan underwriting decisions to ensure underwriting staff is in compliance with established policy and requirements for FHA, VA, RD, Fannie Mae, Freddie Mac, HUD-184, AHFC, and any other appropriate secondary market investors. Similarly review documentation accepted to support automated underwriting decisions for accuracy and reasonableness. - Review management responses to QC audit findings, compile data and prepare reports upon completion of monthly quality control review, addressing exceptions and remedies as necessary. Prepare all required investor quality control reports and distribute as required; arrange internal publications of monthly Quality Control reports. - Provide guidance, assistance, and training to Mortgage Loan Quality Control staff. Provide feedback and direction to management regarding identified trends and errors. Work with management toward improvement of mortgage loan quality. - Work collaboratively with Production and Operations managers to initiate changes to achieve organizational goals and enhance the quality and efficiency of the department and products. - Perform other duties as assigned.
ID
2021-2908
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2811
Location : Name
North Peoria Branch
Company
Alaska USA Federal Credit Union
City
Peoria
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2832
Location : Name
MetroCenter Fry's
Company
Alaska USA Federal Credit Union
City
Phoenix
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2905
Location : Name
Scottsdale Safeway
Company
Alaska USA Federal Credit Union
City
Scottsdale
Select State
AZ
Reports To: Senior Buyer   Primary Functions: Underwrite indirect loan requests.   Duties and Responsibilities:   - Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Rapidly underwrite and respond to credit requests sent to the Dealer Loan Center by network dealers. - Participate in dealer relations activities as necessary to promote the credit union's interests. - Maintain dealer and trade contacts, apprising management of industry trends which may necessitate refinements to the indirect lending program. - Support other loan centers as required. - Perform other duties as assigned.
ID
2021-2529
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Dealer Loan Center Support Supervisor   Primary Functions: Process dealer originated loan contracts.   Duties and Responsibilities:   - Requires the ability to work with little supervision due to extended department hours. - Assemble loan request packages for underwriters, consisting of loan applications submitted from network dealers and account information from the data system. - Maintain internal worksheets and logs, and ensure timely transmittal of packages to Consumer Loan Administration. - Respond to dealer inquiries regarding status of applications, membership qualifications, loan payoffs and questions regarding closed loans. - Perform other duties as assigned.
ID
2021-2638
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Senior Buyer   Primary Functions: Underwrite indirect loan requests.   Duties and Responsibilities:   - Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Rapidly underwrite and respond to credit requests sent to the Dealer Loan Center by network dealers. - Participate in dealer relations activities as necessary to promote the credit union's interests. - Maintain dealer and trade contacts, apprising management of industry trends which may necessitate refinements to the indirect lending program. - Support other loan centers as required. - Perform other duties as assigned.
ID
2021-2580
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Dealer Loan Center Support Supervisor   Primary Functions: Process dealer originated loan contracts.   Duties and Responsibilities:   - Requires the ability to work with little supervision due to extended department hours. - Assemble loan request packages for underwriters, consisting of loan applications submitted from network dealers and account information from the data system. - Maintain internal worksheets and logs, and ensure timely transmittal of packages to Consumer Loan Administration. - Respond to dealer inquiries regarding status of applications, membership qualifications, loan payoffs and questions regarding closed loans. - Perform other duties as assigned.
ID
2021-2850
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2924
Location : Name
East Main Fry's
Company
Alaska USA Federal Credit Union
City
MESA
Select State
AZ
Reports To: Varies by location   Primary Functions: Process titles, UCC filing and other security instruments to perfect the credit union's lien.   Duties and Responsibilities:   - Receive, review, collect, monitor and process all documentation necessary to perfect the Credit Union's security interest (lien) on the title, UCC or other security instrument, in at least one state. - Perform consistent follow up on accounts pending title. Ensure the credit union's lien is recorded in a timely manner and in accordance with federal and state laws and on the correct security instrument. - Utilize title management system reports to facilitate follow up, including but not limited to working the accounts pending report daily. - Thoroughly and accurately document all activity in the title management system. - Inform management of any problematic aged accounts pending title or unusual activity. - Perform maintenance functions, including but not limited to, obtaining loan payoff information and preparing stop payments in a timely manner, as necessary. - Act as a liaison and work collaboratively with other departments. - Provide prompt, professional, helpful, knowledgeable and courteous member service. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - As assigned, perform title follow-up on indirect (dealer) loans pending title - Perform other duties as assigned
ID
2021-2941
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Product Delivery Manager Primary Functions: Assist in researching, analyzing and preparing recommendations for the credit union’s products and services. Strong emphasis on communicating member and employee experience needs. Duties and Responsibilities: 1. Research and analysis - responsible for researching product and industry trends, preparing data to support business decision making about products, capturing various department needs, and providing recommendations based on analysis. 2. Product launch support – responsible for working with the Product Owner and project teams to successfully launch new or enhanced products through testing, communication strategy preparation, training and overall support of the launch. 3. Collaboration - responsible for working with multiple business departments to understand and document their needs, pain points, and priorities, assist in maintaining a feedback loop throughout product launch and analysis of product success 4. Organizational knowledge - maintain a working knowledge of credit union operations and an awareness of strategic initiatives, current and emerging technologies and best practices.
ID
2021-2939
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Product Delivery Manager Primary Functions: Primary responsibility is to champion product launches and change management. Develop, maintain and strengthen relationship between Product teams and member-facing business lines. Duties and Responsibilities: 1. Knowledge transfer – responsible for helping member-facing business lines understand operational changes, the why behind a change and the future vision of a product lifecycle. 2. Employee and member advocacy - responsible for working with multiple business departments and employees to understand and document needs, pain points, and priorities. 3. Product launch support – responsible for working with the Product Owner and project teams to successfully launch new or enhanced products. Support and coordinate with marketing, vendors and others to ensure end user materials to understand and benefit from new and changing products are available for product launch. 4. Organizational knowledge - maintain a working knowledge of credit union operations and an awareness of strategic initiatives, product roadmap and best practices.
ID
2021-2940
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2926
Location : Name
Homer Branch
Company
Alaska USA Federal Credit Union
City
Homer
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2932
Location : Name
Mount Vernon
Company
Alaska USA Federal Credit Union
City
Mount Vernon
Select State
WA
Reports To: Fraud Operations Manager   Primary Functions: Perform activities related to fraud management   Duties and Responsibilities: - Investigate fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues. - Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses. - Review daily reports for unauthorized share activity. - Maintain case files and work with law enforcement agencies and other credit union departments. - Enter fraud cases in the case management system. - Report suspicious activity as required by the Bank Secrecy Act. - Assist in the preparation of filing bonded claims and un-bonded charge off recommendations. - Conduct daily new business and member account and/or changed account review and due diligence actions in compliance with the USA Patriot Act Member Identification Program (MIP). - Receive and place calls to provide information to branches, the Member Service Center, lending departments and members on fraud, identity theft or Member Identification Program. - Perform other duties as assigned.
ID
2021-2935
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Assistant Consumer Loan Center Manager   Primary Functions: Underwrite direct consumer loan requests   Duties and Responsibilities:   - Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Cross sell credit union services. - Respond to member inquiries regarding loan services and loan applications in progress, as necessary. - Perform other duties as assigned.
ID
2021-2923
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Consumer Loan Processing Supervisor   Functions Supervised: None   Primary Functions: Coordinate branch/member closings and perform necessary data input.   Duties and Responsibilities:   - Respond to all phone, mail and internet generated member inquiries regarding loan approvals, denials, guidelines, policies and programs. - Contact members and branches with approved loan requests, advise them of the terms and conditions of the loan. - Coordinate with members and branches to obtain the necessary information and documentation for loan closing. - Process, fund, and close CLC mail and E-Sign loans. - Obtain all loan related documents, verify validity of title documents, and obtain loan payoffs when necessary. - Create and review loan checklists - Create adverse actions letters and Pre-Approval letters as needed - Monitor and process requests and applications in assigned loan queues, phone queues and email inboxes. - Perform other duties as assigned.
ID
2021-2734
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Associate General Counsel   Functions Supervised: None   Primary Functions: Review and analyze incoming Subpoenas, Search Warrants and other third party records requests directed to Alaska USA and its CUSOs; read, understand, and interpret these requests and direct interdepartmental staff in their timely gathering and completion of responses; assign gathering responsibilities to internal stakeholders across business lines; review responses prior to release to third parties. Serve as credit union Records Custodian for court proceedings. Duties and Responsibilities:   1. Maintain familiarity with subpoenas, search warrants, summonses, requests for information, and other legal documents served to Alaska USA and the guidelines around responding to them. 2. Ability to research statutes, laws, and acts at both state and federal level as needed. 3. Respond to internal questions/explanations regarding legal records requests. 4. Ability to discern scope of request and initiate external communications regarding scope, narrowing of scope and negotiating new deadlines, as needed. 5. Ability to effectively translate requests to reflect the types documents held by the credit union. 6. Excellent reading comprehension and ability to discern complex and/or poorly written requests. 7. Direct and assist in the gathering and preparation of responsive documents, as needed. 8. Maintain confidentiality of requests and records provided. 9. Maintain daily logs of incoming requests and update status as appropriate to ensure timely responses. This includes tracking steps from intake to response submission. 10. Establish and maintain efficient processes and procedures for request management and resolution regarding official requests for records. 11. Ability to be appropriately assertive with law enforcement and attorneys. 12. Ability to troubleshoot and solve problems. 13. Exercise good judgment, ability to work independently, and demonstrate strong initiative. 14. Provide support and technical assistance to branches and departments. 15. Maintain records of request volumes, trends, productivity, and process improvement plans for the Operations - Research team and their activities. 16. Represent the credit union as Records Custodian for depositions and cases related to official requests for records as applicable. 17. Perform other duties as assigned.
ID
2021-2928
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Associate General Counsel   Functions Supervised: None   Primary Functions: Review and analyze incoming Subpoenas, Search Warrants and other third party records requests directed to Alaska USA and its CUSOs; read, understand, and interpret these requests and direct interdepartmental staff in their timely gathering and completion of responses; assign gathering responsibilities to internal stakeholders across business lines; review responses prior to release to third parties. Serve as credit union Records Custodian for court proceedings. Duties and Responsibilities:   1. Maintain familiarity with subpoenas, search warrants, summonses, requests for information, and other legal documents served to Alaska USA and the guidelines around responding to them. 2. Ability to research statutes, laws, and acts at both state and federal level as needed. 3. Respond to internal questions/explanations regarding legal records requests. 4. Ability to discern scope of request and initiate external communications regarding scope, narrowing of scope and negotiating new deadlines, as needed. 5. Ability to effectively translate requests to reflect the types documents held by the credit union. 6. Excellent reading comprehension and ability to discern complex and/or poorly written requests. 7. Direct and assist in the gathering and preparation of responsive documents, as needed. 8. Maintain confidentiality of requests and records provided. 9. Maintain daily logs of incoming requests and update status as appropriate to ensure timely responses. This includes tracking steps from intake to response submission. 10. Establish and maintain efficient processes and procedures for request management and resolution regarding official requests for records. 11. Ability to be appropriately assertive with law enforcement and attorneys. 12. Ability to troubleshoot and solve problems. 13. Exercise good judgment, ability to work independently, and demonstrate strong initiative. 14. Provide support and technical assistance to branches and departments. 15. Maintain records of request volumes, trends, productivity, and process improvement plans for the Operations - Research team and their activities. 16. Represent the credit union as Records Custodian for depositions and cases related to official requests for records as applicable. 17. Perform other duties as assigned.
ID
2021-2929
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ