Job Listings

Reports To: Varies by location   Primary Functions: Maintenance of credit union facilities.   Duties and Responsibilities:   - Inspect and maintain credit union facilities. Prepare periodic facility inspection and conditions reports as required. - Perform higher level maintenance and repairs on credit union facilities to ensure they are maintained in a manner that is consistent with member and management expectations. - Ensure assigned maintenance activities are completed in a timely and efficient manner. - Execute office and department move, remodels, reconfigurations and special event support. - Plan, determine and acquire needed assets to execute and report on assigned projects. - Travel to other regions to perform maintenance and lead project teams. - Maintain a working knowledge of building mechanical systems. - Perform janitorial duties as required and monitor custodial and maintenance services. - Maintain minimal repair parts inventory necessary to complete common recurring maintenance tasks. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Supervise the activities of the MSC with an emphasis on providing accurate, warm, friendly and efficient member service. Assist the Member Service Center Team Manager and assume work flow supervision in their absence. In addition, responsible for opening and closing activities independent of management supervision, ensuring compliance with all security and operational procedures   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals. - Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility. - Responsible for quality and accuracy of fulfilling member requests. - Responsible for the security, accountability and control of negotiable items. - Coordinate the personnel functions with MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance. - Support helplines dedicated for complex requests and escalated calls. - Provide support to staff by training and developing; coach, lead and motivate specialists. - Perform duties of Senior Member Service Center Specialist. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Supervise the activities of the MSC with an emphasis on providing accurate, warm, friendly and efficient member service. Assist the Member Service Center Team Manager and assume work flow supervision in their absence. In addition, responsible for opening and closing activities independent of management supervision, ensuring compliance with all security and operational procedures   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals. - Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility. - Responsible for quality and accuracy of fulfilling member requests. - Responsible for the security, accountability and control of negotiable items. - Coordinate the personnel functions with MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance. - Support helplines dedicated for complex requests and escalated calls. - Provide support to staff by training and developing; coach, lead and motivate specialists. - Perform duties of Senior Member Service Center Specialist. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Supervise the activities of the MSC with an emphasis on providing accurate, warm, friendly and efficient member service. Assist the Member Service Center Team Manager and assume work flow supervision in their absence. In addition, responsible for opening and closing activities independent of management supervision, ensuring compliance with all security and operational procedures   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals. - Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility. - Responsible for quality and accuracy of fulfilling member requests. - Responsible for the security, accountability and control of negotiable items. - Coordinate the personnel functions with MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance. - Support helplines dedicated for complex requests and escalated calls. - Provide support to staff by training and developing; coach, lead and motivate specialists. - Perform duties of Senior Member Service Center Specialist. - Perform other duties as assigned.

Reports to: Senior Facilities Project Manager   Functions Supervised: N/A   Primary Functions: Responsible for effectively managing all aspects of a project from initial conception to final completion.   Duties and Responsibilities: - Coordinate all aspects of a project to include contract scope development, coordination, oversight and closeout, space utilization and tracking, and vendor management from conception to completion. - Maintain up-to-date knowledge and ensure compliance with applicable statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives. - Work with internal stakeholders on planning and developing remodels, office relocations, and project requirements. - Work with designers and engineers to develop scope of work documentation and/or project plans. - Ensure use of change control and project management processes. - Develop request for proposals (RFP) and manage the bid solicitation process. - Evaluate contractor proposals and submit to department executive for review/approval. - Review and approve contractor submittals. - Perform regular site inspections and deliver status reports on assigned projects. - Perform close out inspections. - Participate in project and planning meetings. - Accountable for on time and in budget delivery. - Perform other duties as assigned.

Reports to: Consumer Lending Funding Supervisor II   Functions Supervised: None   Primary Functions: Support indirect lending, review indirect contracts for compliance and fund compliant contracts. Duties and Responsibilities: - Comply with all laws, rules, regulations, policies, and procedures applicable to consumer lending processes and related credit union activities - Create, validate, and accurately fund retail installment sales contracts in the loan origination system. Fund enough loans, while maintaining quality, to ensure department objectives are met. - Understand and maintain knowledge of all dealer program summaries. - Review loan documentation for completeness and accuracy, for one state. Enough loans must be reviewed, while maintaining quality, to ensure department objectives are met. - Complete daily balancing functions and / or work all queues, as assigned. - Effectively communicate, orally and in writing, with dealers and others within the credit union regarding loan documentation or the deficiency thereof. - Provide support and assistance to the Funding Support Specialist, as directed. - Complete quality review or audit processes, or satisfaction of designated stipulations, as assigned. - Perform other duties as assigned.

Reports to: Consumer Lending Funding Supervisor II   Functions Supervised: None   Primary Functions: Support indirect lending, review indirect contracts for compliance and fund compliant contracts. Duties and Responsibilities: - Comply with all laws, rules, regulations, policies, and procedures applicable to consumer lending processes and related credit union activities - Create, validate, and accurately fund retail installment sales contracts in the loan origination system. Fund enough loans, while maintaining quality, to ensure department objectives are met. - Understand and maintain knowledge of all dealer program summaries. - Review loan documentation for completeness and accuracy, for one state. Enough loans must be reviewed, while maintaining quality, to ensure department objectives are met. - Complete daily balancing functions and / or work all queues, as assigned. - Effectively communicate, orally and in writing, with dealers and others within the credit union regarding loan documentation or the deficiency thereof. - Provide support and assistance to the Funding Support Specialist, as directed. - Complete quality review or audit processes, or satisfaction of designated stipulations, as assigned. - Perform other duties as assigned.

Reports to: eServices Officer   Functions Supervised: Retail Financial Services hardware and software environment.   Primary Functions: Provide product answers and system support to members and frontline support employees for RFS owned products, services, systems and equipment.   Duties and Responsibilities:   - Provide member and staff support for the credit union's electronic service delivery platforms including, but not limited to, online and mobile access, ATM, branch equipment and services. - Answer member and staff inquiries and provide information concerning the use of the credit union's websites and electronic service platforms. - Provide training and related support tools to staff to enable them to be more effective at providing member support. - Maintain knowledge of credit union services, related policies and key features of the credit union's website and electronic service delivery platforms. - Develop superior communication skills and consistently utilize a systematic, deductive approach to problem solving. - Identify application features and functions to improve member service. - Maintain application specific security functions and controls based on policies established by Information Security. - Assist in the installation and testing of new releases, upgrades and fixes. - Fulfill role of Department IT Liaison including fielding end-user questions and researching application specific questions and issues. - Perform other duties as assigned.

Reports To: Senior SC Collateral Control Officer   Primary Functions: Preparation of documents and control of accounts associated with credit union collateral   Duties and Responsibilities:   - Assist in timely preparation and administration of repossession assignments to third party agencies. - Assist in preparation and administration of documents to ensure timely liquidation of retaken personal property. - Assist in timely preparation and administration of documents involving impounded/forfeited collateral to reduce credit union losses. - Assist in timely preparation and administration of documents to and from insurance agencies involving hazard losses involving credit union collateral. - Assist in preparation of documents and administration of cross collateralization procedures. - Assist in the preparation and administration of real estate files involving actions associated with real property collateral. - Assist in the timely preparation and administration of department reports. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by Location   Functions Supervised: Area Branch Services Support   Primary Functions: Support activities within assigned area with emphasis on service and sales delivery, staff recruitment, on-boarding, staff development and community engagement.   Duties and Responsibilities:   -  Support the area vice president to improve service and sales performance through in-branch coaching and implementation of best practices. - Monitor branch staffing levels and manage senior branch services specialist schedules to cover absences, vacant positions, and branch needs. - Coach, lead and motivate senior branch services specialists and promote participation in area service and sales delivery. - Support the area vice president during recurring branch manager and assistant branch manager meetings and conduct recurring senior branch services specialist meetings. - Assist in with selection and hiring of area staff, on-boarding, coordinate initial staff training and identify and develop area mentors to assist with ongoing training needs. - Maintain in-depth knowledge of branch operations, conduct branch compliance audits, as assigned, and work in partnership with the area vice president to correct deficiencies. - Assist the area vice president with branch audit response, personnel actions, and performance evaluations. - Represent the credit union in community, professional and trade associations, as assigned, and identify additional community engagement opportunities within the area. -  Assist to coordinate staffing, training, and scheduling for area community events, trade shows and volunteer opportunities. - Perform duties of a branch manager as required. - Oversee area responsibilities in absence of the area vice president. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports To: Senior Buyer   Primary Functions: Underwrite indirect loan requests.   Duties and Responsibilities:   - Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Rapidly underwrite and respond to credit requests sent to the Dealer Loan Center by network dealers. - Participate in dealer relations activities as necessary to promote the credit union's interests. - Maintain dealer and trade contacts, apprising management of industry trends which may necessitate refinements to the indirect lending program. - Support other loan centers as required. - Perform other duties as assigned.

Reports To: Senior Buyer   Primary Functions: Underwrite indirect loan requests.   Duties and Responsibilities:   - Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Rapidly underwrite and respond to credit requests sent to the Dealer Loan Center by network dealers. - Participate in dealer relations activities as necessary to promote the credit union's interests. - Maintain dealer and trade contacts, apprising management of industry trends which may necessitate refinements to the indirect lending program. - Support other loan centers as required. - Perform other duties as assigned.

Reports To: Desktop Support Supervisor   Primary Functions: Provide quality day to day technical desktop hardware support to end users in a manner that supports the organization's Mission Statement to provide service, value and convenience to its members. Operate in a fashion that supports the IM operations supporting mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.   Duties and Responsibilities:   - Configure, install, maintain and troubleshoot end user hardware such as: desktop computers, laptops, printers/scanners, phones, monitors, and peripheral equipment. - Analyze, diagnose and implement corrective solutions for end user hardware issues, using standard diagnostic and troubleshooting principles, theories, concepts, and techniques with normal supervision. - Develop working technical knowledge of current operating systems, software, hardware and standards to include Windows 7 and later, and Office 2007 and later. Operational knowledge of current Mac OS desirable. - Participate in maintenance activities ensuring health and stability of end user infrastructure equipment. - Meet or exceed department KPIs for defined department tasks. - Maintain consistent communication with end users and management regarding user issues, work orders, and projects. - Proactively help customers, assist team members, resolve incidents, and improve service delivery to the end user. - Make effective use of available tool sets and systems including incident and work order management systems, SCCM, and Microsoft product suites. - Perform other duties as assigned.

Reports To: Funding Supervisor   Primary Functions: Open membership accounts, prepare ACH transmittals and assist Funding Department.   Duties and Responsibilities:   - Open member accounts after verifying complete and accurate information received, including information necessary to satisfy member identification program requirements. - Assemble funding packages, prepare and transmit payments to Merchants and Dealers via the appropriate payment system. - Notify Merchants and Dealers of payments via fax or email. - Complete quality review of contracts already funded. - Provide assistance to Funding Specialist, as required to facilitate funding of all merchant and dealer loans within 48 hours. - Perform other duties as assigned.

Reports To: Infrastructure Development Manager   Primary Functions: Provide expert technical support for enterprise wide system technology-related projects for Active Directory, Citrix, SAN, Enterprise Backup, Server and Virtual environments.   Duties and Responsibilities:   - Design and implement complex solutions for server and application integration. - Diagnose complex network hardware and software configuration problems and perform corrective action. - Maintain in-depth knowledge of core system platforms and their capabilities, strategic technological trends and issues of information processing. - Recommend and perform upgrades for core infrastructure systems. - Recommend and perform routine maintenance for core infrastructure systems. - Perform complex scripting related to tailoring and integration of computer operating system - Provide project management support and coordination for enterprise server and application - Maintain current professional and technical knowledge pertaining to industry standards and best practices in the field. - Perform other duties as assigned.

Reports To: Operations Support Officer   Functions Supervised: None   Primary Functions: Administer the credit union's specialty accounts to include IRA, HSA, business, trust and fiduciary accounts. Manage the Notary, Medallion Signature Guarantee, and Signature Validation programs. Process declaration of loss requests and replacement check orders. Coordinate and process all deceased member claims for the credit union including establishing Estate accounts. Assume increasing responsibilities as experience, tenure and training demonstrates.   Duties and Responsibilities:   - Provide support and administration of special account types such as IRA, HSA, trust, business, guardian/conservator and representative payee accounts. - Administer the Notary, Medallion Guarantee, and Signature Validation programs; provide support and answer questions. - Maintain and process declaration of loss requests, returned check orders, and safe deposit box leases. - Research, collect, and process information for deceased member claims. - Coordinate and communicate with designated representatives and family members of the decedents. - Coordinate and communicate with branch staff and appropriate business units and vendors regarding deceased claims. - Establish new account relationships, Estate accounts, and Fiduciary accounts and transfer assets as required. - Reconcile assigned department general ledgers. - Perform other duties as assigned.

Reports To: Infrastructure Development Manager   Primary Functions: Provide expert technical support for enterprise wide system technology-related projects for Active Directory, Citrix, SAN, Enterprise Backup, Server and Virtual environments.   Duties and Responsibilities:   - Design and implement complex solutions for server and application integration. - Diagnose complex network hardware and software configuration problems and perform corrective action. - Maintain in-depth knowledge of core system platforms and their capabilities, strategic technological trends and issues of information processing. - Recommend and perform upgrades for core infrastructure systems. - Recommend and perform routine maintenance for core infrastructure systems. - Perform complex scripting related to tailoring and integration of computer operating system - Provide project management support and coordination for enterprise server and application - Maintain current professional and technical knowledge pertaining to industry standards and best practices in the field. - Perform other duties as assigned.