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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2737
Location : Name
JBER Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2738
Location : Name
North Mesa Branch
Company
Alaska USA Federal Credit Union
City
Mesa
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2739
Location : Name
Kenai Branch
Company
Alaska USA Federal Credit Union
City
Kenai
Select State
AK
Reports To: Senior Special Credits Control Officer   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities: - Contact members regarding delinquent financial obligations and make arrangements for repayment. - Respond to member inquires regarding financial obligations owed to the credit union. - Perform "skip-traces" as required. - Analyze and initiate documentation necessary for refinancing loans and loan extension requests. - Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include, but not limited to, repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses. - Perform other duties as assigned.
ID
2021-2719
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Senior Special Credits Control Officer   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities: - Contact members regarding delinquent financial obligations and make arrangements for repayment. - Respond to member inquires regarding financial obligations owed to the credit union. - Perform "skip-traces" as required. - Analyze and initiate documentation necessary for refinancing loans and loan extension requests. - Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include, but not limited to, repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses. - Perform other duties as assigned.
ID
2021-2720
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Senior Special Credits Control Officer   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities: - Contact members regarding delinquent financial obligations and make arrangements for repayment. - Respond to member inquires regarding financial obligations owed to the credit union. - Perform "skip-traces" as required. - Analyze and initiate documentation necessary for refinancing loans and loan extension requests. - Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include, but not limited to, repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses. - Perform other duties as assigned.
ID
2021-2721
Location : Name
B Street Building South
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Varies by location   Primary Functions: Fund and review contract documents from dealers.   Duties and Responsibilities: - Create, validate and accurately fund retail installment sales contracts in the loan origination system. Fund a sufficient quantity of loans, while maintaining quality, to ensure department objectives are met. - Understand and maintain knowledge of all dealer program summaries. - Complete daily balancing functions and / or work all queues, as assigned. - Review loan documentation for completeness and accuracy, for one state. A sufficient quantity of loans must be reviewed, while maintaining quality, to ensure department objectives are met. - Effectively communicate, orally and in writing, with dealers and others within the credit union regarding loan documentation or the deficiency thereof. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - Provide support and assistance to the Funding Support Specialist, as directed. - Perform quality review of direct loan documentation, and initiate any corrections, if needed. - Perform other duties as assigned.
ID
2021-2563
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
anchorage
Select State
AK
Reports To: Varies by location   Primary Functions: Fund and review contract documents from dealers.   Duties and Responsibilities: - Create, validate and accurately fund retail installment sales contracts in the loan origination system. Fund a sufficient quantity of loans, while maintaining quality, to ensure department objectives are met. - Understand and maintain knowledge of all dealer program summaries. - Complete daily balancing functions and / or work all queues, as assigned. - Review loan documentation for completeness and accuracy, for one state. A sufficient quantity of loans must be reviewed, while maintaining quality, to ensure department objectives are met. - Effectively communicate, orally and in writing, with dealers and others within the credit union regarding loan documentation or the deficiency thereof. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - Provide support and assistance to the Funding Support Specialist, as directed. - Perform quality review of direct loan documentation, and initiate any corrections, if needed. - Perform other duties as assigned.
ID
2021-2644
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2718
Location : Name
Wasilla Branch
Company
Alaska USA Federal Credit Union
City
Wasilla
Select State
AK
Reports to: Varies by Location   Functions Supervised: None   Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes. Duties and Responsibilities:   1. Serves as a contact between business stakeholders and Agile teams. 2. Develops a working knowledge of credit union business operations 3. Develops general knowledge of current and emerging applications. 4. Effectively identify and document requirements and technical specifications 5. Effectively prioritize requirements to identify critical needs 6. Collaborate with stakeholders on test case documentation 7. Collaborate with stakeholders on test case execution and acceptance 8. Document and track solution defects and resolution 9. Collaborates with stakeholders on rollout of business solution 10. Participate in the coordination activites for implementation planning and execution 11. Work closely with other analysts to collaborate in knowledge sharing activities 12. Perform other duties as assigned in support of team efforts and results
ID
2021-2712
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Mortgage Servicing Administration Default Manager   Primary Functions: Mortgage Servicing Administration and Real Estate Loan Center Receptionist. Performs General department support functions.   Duties and Responsibilities:   - Perform as receptionist for Mortgage Servicing (MSA) and Real Estate Lending Department (RELC). Answers and direct calls, takes messages. Greets mortgage and real estate loan borrowers/members. May provide loan program information and/or applications, accepts payments and issue receipts. - Responsible for monitoring supply levels and coordinating with MSA Administration Support Officer for ordering supplies. - Responsible for opening mail, processing and distributing to the appropriate units in MSA or RELC or routing to appropriate department within the credit union. Research and obtain loan numbers for mail that does not reference a loan number and sort and distribute insurance mail (hazard, flood, MI) to the appropriate MSA Specialist. - Responsible for overnight mailing via UPS or Fed-Ex as appropriate. - Responsible for monitoring real estate loans paid off, preparing reconveyance requests for paid in full loans and sending documents for imaging. - Maintains tracking of paid in full loans report for MSA. - May provide documents to the subservicing vendor as required through various reports and/or requests to include AHFC paid in full notes. - Assist with preparing files/documents for records retention or imaging as required. - Provides support to mortgage servicing as needed. - Performs other duties as assigned.
ID
2021-2673
Location : Name
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2707
Location : Name
Wasilla Branch
Company
Alaska USA Federal Credit Union
City
Wasilla
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2700
Location : Name
Olympia Branch
Company
Alaska USA Federal Credit Union
City
Olympia
Select State
WA
Reports To: Research Administration Officer   Primary Functions: Research exception reports and resolve account problems.   Duties and Responsibilities:   - Review and process reports assigned to the Research department to include but not limited to: a.) Dormant accounts > $1000, b.) exception reports, c.) postal automation cleanup, d.) File Error report and e.) UltraBranch Business Edition audit reports. - Process Research Audit of reactivated dormant accounts. - Conduct daily review of new member and business accounts to ensure compliance with the USA Patriot Act Member Identification Program (MIP). This includes reviewing and processing applicable reports. - Perform required due diligence and file maintenance on applicable accounts to ensure compliance with the USA Patriot Act MIP. - Assist members and credit union employees in resolving outstanding MIP issues within established timeframes. Ensure appropriate communication is completed in order to update or close an account following MIP procedures. - Provide Quickshot reports to lending departments upon request. - Process complex loan modifications and adjustments. - Perform progressively responsible duties to include: a) Research specific transactions on accounts using resources available from all credit union departments to resolve problems and communicate results to the member or other department personnel. b) Research accounts with incorrect addresses and accounts classified as abandoned. Contact members to obtain the correct address or communicate special instructions regarding the account in question. c) Be familiar with credit union policies and operational procedures of other credit union departments as they apply to the situation under review. d) Perform transaction adjustments and complete file maintenance as appropriate to each situation. - Perform Research Specialist II duties, as required. - Perform other duties as assigned.
ID
2021-2696
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
ID
2021-2695
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: IM Service Support Manager Functions Supervised: None. Primary Functions: Ensures that the Credit Unions core infrastructure is meeting all operational performance and reliability targets. Works independently to design, test and develop optimal solutions to escalated problems, tasks, or incidents. May lead assignments or work within cross-functional project or technical teams to design, optimize and apply engineered standards. Participates in monitoring and identifying potential risks, and proactively developing solutions. Duties and Responsibilities: - Provide technical design and support for the following areas: WAN and LAN connectivity, routers, firewalls, and security. Internal systems, cloud and network infrastructure. Microsoft related technologies: Windows Server, Exchange, SQL, and SharePoint. Virtualization technologies: VMware and Citrix. Remote access solution support: VPN, Terminal Services, and Citrix. Remote monitoring and management of system alerts and notifications. - Work complex technical incidents and problems related to core business solutions, WAN and LAN, servers, cloud and data center infrastructure, routers, firewalls, security, and remote access solutions. - Perform assessments, evaluate new vendors and prepare recommendations. - Participate in the administration and maintenance of the remote monitoring and management system: update and create scripts, respond to alerts, monitor dashboard, and periodic system review. - Work with stakeholders and sponsors to engineer projects and identify new products and solutions. - Participate in the design and documentation of network, security, cloud and data center infrastructure related systems. - Be available for all IM teams and other engineers for troubleshooting of escalated problems and incidents and coach them to resolution. - Write and maintain custom automation scripts to increase system efficiency and lower the human intervention time on tasks. - Other duties as assigned.
ID
2021-2672
Location : Name
Juneau Street Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised:None   Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products and services, and new programs and processes to encourage change.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service at all area branches. - Coach, lead and motivate branch employees; by promoting cross selling of credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform duties of Senior Financial Services Representative position. - Assist with the training on new products and services and updates on policy and procedure. - Assist with conducting branch staff training for area branches. - Obtain state mandated insurance license to quote and bind Personal Lines Insurance products, as assigned. - Assume responsibility for area branches and assist with supervision of branch staff as assigned. - Perform other duties as assigned.
ID
2021-2689
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised:None   Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products and services, and new programs and processes to encourage change.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service at all area branches. - Coach, lead and motivate branch employees; by promoting cross selling of credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform duties of Senior Financial Services Representative position. - Assist with the training on new products and services and updates on policy and procedure. - Assist with conducting branch staff training for area branches. - Obtain state mandated insurance license to quote and bind Personal Lines Insurance products, as assigned. - Assume responsibility for area branches and assist with supervision of branch staff as assigned. - Perform other duties as assigned.
ID
2021-2690
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2684
Location : Name
North Pole Branch
Company
Alaska USA Federal Credit Union
City
North Pole
Select State
AK
Reports to: Digital Marketing Manager   Functions Supervised: None   Primary Functions: The Digital Marketing Specialist will support the marketing team by creating social media content, managing Alaska USA's online reputation, capturing community events, and implementing company initiatives.   Duties and Responsibilities:  - Assist the Social Media Strategist with the day-to-day management of Alaska USA's social media properties. - Responding and communicating with social media followers and member reviews professionally and in a timely manner, escalating member issues and complaints to the appropriate resources for resolution. - Assist in preparing monthly, quarterly, and annual reports on social media performance. - Attend local events to capture photo and video content for Alaska USA's social media channels. - Develop new content to increase social media and member engagement. - Ensure accurate, timely execution of projects with a high level of responsiveness to internal stakeholders. - Collaborate as a member of working teams assigned to the creation and implementation of Alaska USA marketing campaigns. - Maintain communication with representatives of business lines and front-line staff. Draft updates to procedures and scripted replies. - Maintain a thorough working knowledge of Alaska USA's products, markets, and compliance requirements. - Initiate and participate in efforts to further Alaska USA's marketing and business objectives. - Perform other duties as assigned.
ID
2021-2683
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ