Job Listings

Reports To: Senior SC Enforcement Officer   Primary Functions: Responsible for assigned account requiring legal/regulatory actions.   Duties and Responsibilities:   - Control small claims, civil court, bankruptcy actions and other routine legal documents on assigned accounts as directed to protect the credit union's interest in collateral and follow progress to conclusions. - Responsible for reviewing all billings from attorneys, process servers and repossession agents for assigned accounts. - Responsible for filling and monitoring all government and private insurance programs as those relate to real estate loans. - Responsible for control and monitoring of all credit union cross collateralization claims for under-secured and unsecured financial obligations on assigned accounts. - Responsible for review and payment recommendations for unpaid real property taxes and foreclosure actions to protect the credit union's interests. - Responsible for review and preparation of department reports on adverse actions, substandard, non-amortizing and paid ahead reports. - Responsible for review and research of credit bureau disputes for assigned accounts. - Responsible for regulatory requirements dealing with, but not limited to, deceased members, SCRA, ID Theft and government collateral impounds on assigned accounts. - Responsible for coordination with Department of Law as it relates to claims and orders of restitution due to credit union losses. - Responsible for coordinating with other departments to secure the credit union's interests in motor vehicle titles, unsigned promissory notes and dealer buy backs due to borrower claims of defense against payment. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None    Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Coach, lead and motivate branch employees, and assist with training of products and services and updates on policies and procedures for area branches. - Build meaningful relationships by participating in branch promotions and community events. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products. - Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise. - Provide recommendations for branch and organizational enhancements with consideration for the member and employee experience. - Assume supervision and responsibility for area branches as assigned. - Perform other duties as assigned.

Reports to: Title Supervisor   Functions Supervised: None   Primary Functions: Supports the Title Specialists by processing paid collateral notes and releasing titles. Duties and Responsibilities: - Review daily paid loan activity to verify paid status of loans. - Release titles to appropriate person or entity. - Ensure accurate data entry to the title tracking system. - Process authorizations for payoff - verifying sufficiency of funds received, ownership of collateral, and preparing documents to apply funds to loans. - Respond to routine inquiries and requests for lien satisfactions. - Receive incoming mail from couriers and distribute it to the appropriate individuals. - Perform other duties as assigned

Reports to: Consumer Lending Title Manager Functions Supervised: Consumer Lending Title Specialists & Consumer Lending Title Support Specialists Primary Functions: Supervise Consumer Lending Title Specialists, Consumer Lending Title Support Specialists, and assigned departmental functions to ensure the accurate and timely recordation of the credit union's lien on titles, releasing of liens and to provide superior member service. Duties and Responsibilities: - Responsible for the selection, development, and performance of direct reports to retain a motivated and professional team. Participate in training others as directed. - Supervise assigned personnel and direct the daily operations of the title specialists, including but not limited to; (1) use of VINtek reports to effectively monitor all accounts pending title, (2) ensure the credit union's lien is recorded in a timely manner, according to law, and on the correct security instrument (3) verify the proper security instrument is used to perfect the credit unions security interest (4) follow up is consistent and documented in VINtek, and (5) keep management informed of adverse situations, or negative trends. - Supervise assigned personnel and direct the daily operations of the title support specialists, including but not limited to the regular review of title reports to monitor processes and ensure the credit union's security interest is released accurately and in a timely manner. Oversee the work assigned to individual staff members to ensure prioritizations are managed effectively and meet operational objectives. - Take all actions necessary to prevent fraud, recover a loss and mitigate risk to the credit union as it relates to titles. This includes working with investigators, other areas of the credit union and requesting DMV records or filing complaints with the appropriate agencies. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - Provide prompt, professional, helpful, knowledgeable and courteous member service. - Act as a liaison and work collaboratively with others and across geographic locations to coordinate, recommend and initiate changes or strategies to achieve organizational goals and enhance the quality and efficiency of Consumer Loan Administration. - Protect member confidential information and ensure lien documents, files, members information and credit union checks are properly secured. - Responsible for the development and maintenance of procedures and on the job training materials. - Complete personnel related tasks in a timely manner. This includes but is not limited to performance evaluations and the review and approval of timesheets. - Perform other duties as assigned

Reports to: Varies by location   Functions Supervised: Branch Services and Staff   Primary Functions: Responsible for the overall branch functions and delivery with an emphasis on employee engagement, coach and mentor staff for career pathing opportunities and achieve the business and financial objectives of the credit union. Foster a positive environment through empathetic and personalized service with every interaction to improve the employee and member experience that aligns with the Alaska USA Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial solutions and first-contact resolution. Duties and Responsibilities: - Develop, monitor, and manage the member experience and service levels within the branch. Provide leadership to the branch team to build meaningful conversations that deepen and retain member relationships. - Coach and mentor the assistant branch manager through consistent observational feedback and frequent one on ones. - Leverage problem-solving and strong communication skills to resolve personnel and member concerns. - Deliver effective member engagement strategies through community events, sponsorships, and financial literacy training. Participate in business networking, represent the credit union at professional events, and pursue leadership opportunities within the community. - Obtain state mandated insurance license to quote and bind Personal Lines Insurance products and develop an effective sales strategy to meet established quote and issue goals. - Maintain a thorough knowledge of market trends, research competitor product offerings, and make recommendations that will expand brand awareness and generate new business. - Responsible for the personnel functions within the branch to include evaluating performance, employee recruitment, and maintaining a high level of employee morale and job satisfaction. - Develop a strong partnership with Alaska USA Insurance Brokers, Alaska USA Mortgage Company, Business and Commercial Services, and Financial Planning and Investment Services to achieve credit union growth objectives. - Monitor the Member Service Center overflow call activities and ensure schedule adherence. - Ensure compliance of all financial policies, procedures, and regulatory requirements to include the security, physical control and maintenance of the facility and equipment, supply inventory, management of branch cash, negotiable items, and general ledger accounts. - Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: Manage, direct and control the operations of the Member Service Center with an emphasis on service delivery, member advocacy and staff development.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals. - Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility. - Responsible for quality and accuracy of fulfilling member requests. - Responsible for the security, accountability and control of negotiable items. - Coordinate the personnel functions with the Assistant MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance. - Support helplines dedicated for complex requests and escalated calls. - Provide support to staff by training and developing; coach, lead and motivate specialists. - Assume responsibility for the Member Service Center as assigned. - Perform duties of Assistant Member Service Center Team Manager. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Fraud Operations Officer   Functions Supervised: None   Primary Functions: Perform activities in support of Fraud department. Responsible for locating documents to use as investigative tools for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Creating collection letters to other financial institutions to mitigate loss. Duties and Responsibilities: - Create and maintain complete and accurate case files including evidence and interview summary in the case management system. - Locate, save, and upload documents into case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc. - Create affidavits and send to branches/members with support documentation. - Process inbound mail for Fraud Operations. - Locate surveillance and review recorded calls to support investigations. - Create and send collection letters to other financial institutions to mitigate loss. - Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft. - Perform other duties as assigned.  

Reports to: Enterprise Content Manager   Functions Supervised: Provide leadership for the development, implementation, and management of technologies, tools, and business processes used for corporate communication and collaboration. Primary Functions: Duties and Responsibilities: - Develop and maintain internal communication and collaboration platforms, to meet the strategic initiatives and objectives of the organization. - Collaborate with internal stakeholders for identification and implementation of communication and collaboration tools to improve employee productivity and engagement, including many of the Microsoft 365 suite of applications. - Provide leadership, supervisory guidance, and staff development for all assigned staff. - Identify and coordinate resource allocation of assigned team for all projects and support functions. - Develop strategies to encourage adoption of collaboration and content management applications throughout the organization. - Fulfill the role of Product Manager for collaboration and communication processes and tools for the organization. - Oversee the efforts to monitor and evolve the SharePoint Online intranet to meet the communications needs of the organization. - Oversee the development and implementation of policies, procedures, governance and other supporting documentation to ensure compliance with regulatory and security requirements. - Maintain in-depth knowledge of credit union operations and knowledge of current industry trends as well as current methods and technologies which relate to Content Management and collaboration practices and operations. - Perform other duties as assigned.

Reports to: Enterprise Content Manager   Functions Supervised: Provide leadership for the development, implementation, and management of technologies, tools, and business processes used for corporate communication and collaboration. Primary Functions: Duties and Responsibilities: - Develop and maintain internal communication and collaboration platforms, to meet the strategic initiatives and objectives of the organization. - Collaborate with internal stakeholders for identification and implementation of communication and collaboration tools to improve employee productivity and engagement, including many of the Microsoft 365 suite of applications. - Provide leadership, supervisory guidance, and staff development for all assigned staff. - Identify and coordinate resource allocation of assigned team for all projects and support functions. - Develop strategies to encourage adoption of collaboration and content management applications throughout the organization. - Fulfill the role of Product Manager for collaboration and communication processes and tools for the organization. - Oversee the efforts to monitor and evolve the SharePoint Online intranet to meet the communications needs of the organization. - Oversee the development and implementation of policies, procedures, governance and other supporting documentation to ensure compliance with regulatory and security requirements. - Maintain in-depth knowledge of credit union operations and knowledge of current industry trends as well as current methods and technologies which relate to Content Management and collaboration practices and operations. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Branch Manager Functions Supervised: Branch Activities and Staff   Primary Functions: Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences. Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Alaska USA Management Philosophy. Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales activities. Assume responsibility for the branch as assigned. Duties and Responsibilities: - Responsible for actively engaging with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Coach, lead and motivate branch employees through consistent observational feedback, conduct required documented monthly one on ones, and facilitate training and skill practice sessions. - Mentor branch staff through employee development and engagement strategies that advance employees for promotional opportunities. - Deepen and retain member relationships through the execution of member engagement strategies through in-person conversations, relationship calling, and referrals to other business lines. - Ensure that meaningful relationships are being built through in-branch promotions and community events to increase brand awareness and generate new business. - Supervise daily operational duties to include compliance, security, branch balancing, control of branch cash and negotiable items, outage recovery, and as assigned general ledger accounts. Recognize operational and compliance deficiencies and recommend and implement corrective action. - Manage employee and branch schedules to ensure optimal staffing levels and to uphold member service expectations. Review employee time sheets for accuracy and completion and correct errors in a timely manner to meet payroll deadlines. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products and assist in developing an effective strategy to meet established quote and issue goals. - Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise. - Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Primary Functions: Lead project activities and maintenance of credit union facilities.   Duties and Responsibilities: - Inspect and maintain credit union facilities. Prepare periodic facility inspection and condition reports as required. - Perform the highest level maintenance and repairs on credit union facilities to ensure they are maintained in a manner that is consistent with member and management expectations. - Ensure assigned maintenance activities are completed in a timely and efficient manner. - Act as project lead and execute with available resources moves, remodels, reconfigurations and special event support. - Plan, determine and acquire needed assets to execute and report on assigned projects. - Travel to other regions to perform maintenance and lead project teams. - Maintain a working knowledge of building mechanical systems. - Perform janitorial duties as required and monitor custodial and maintenance services. - Maintain minimal repair parts inventory necessary to complete common recurring maintenance tasks. - Perform other duties as assigned.

Reports To: Fraud Operations Manager   Functions Supervised: Fraud prevention, investigation, and claims resolution.   Primary Functions: Responsible for the daily supervision of the Fraud Operations department including the completion of daily work distribution, investigation and claims resolution. Responsible for the development and coaching of Fraud Operations team members. Maintain effective processes, standards, reporting, and recommendations to balance mitigation efforts against acceptable service levels.   Duties and Responsibilities:   - Supervise staff to ensure the distribution and timely completion of fraud claims, daily tasks, queues and reports to reduce losses where possible. - Assist with escalated fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues. - Maintain case files and work with law enforcement, adult protection agencies, and financial institution contacts for fraud related investigations. - Ensure timely and accurate reporting of suspicious activity as required by the Bank Secrecy Act. - Assist in the preparation of monthly miscellaneous, bonded and un-bonded claims charge off recommendations. - Assist with the preparation and filing of insurance claims and the coordination of reimbursements from the bonding companies and other parties. - Communicate with members and internal departments to relay crucial information relating to fraud trends and escalated situations. - Assist with the development of strong processes and procedures; ensure accurate and up to date documentation as changes occur. - Assist with the personnel function within the department including staffing, training, evaluating performance, employee morale, and policy compliance. - Perform other duties as assigned.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports To: Varies by location   This is a Supervisory Position   Functions Supervised: Maintenance Systems, Staff and Services   Primary Functions: Oversee and perform tasks needed to execute corrective and preventative maintenance for credit union facilities, provide support for facilities projects, and provide mail and distribution support services as regional needs dictate.   Duties and Responsibilities:   - Schedule and direct the day to day activities of assigned department personnel. - Responsible for the supervision, safety, development and training of assigned personnel. - Inspect and maintain credit union facilities by performing building inspections, scheduling maintenance, performing repairs, preparing reports, developing Statements of Work and gathering proposals for larger repairs. - Ensure that contracted work is performed as described in the contract, and coordinate access per the vendor access policies. - Schedule and ensure that work orders are completed timely and accurately using Maximo. - Ensure and coordinate the proper maintenance of Facilities department equipment and vehicles. - Maintain a working knowledge of building mechanical systems. - Provide furniture, equipment, supplies, mail and distribution support services for the region. - Maintain stock levels of commonly needed items necessary to complete recurring maintenance tasks. - Review invoices from vendors for accuracy. - Act as the region's spokesperson for safety by being knowledgeable of safe working practices and ensuring that safe working practices are strictly followed. - Other duties as assigned.

Reports to: Manager, Investment Services.   Functions Supervised: None   Primary Functions: Responsible for developing new business and servicing existing accounts in alignment with goals & industry requirements.   Duties and Responsibilities: - Meet with existing and prospective clients to promote financial planning and investment services. - Conduct educational seminars and workshops. - Present client financial plan and investment proposals in a professional manner. - Collect all required documentation, deposits, premiums, etc. in a timely and complete manner per established procedures and regulatory requirements. - Coordinate with program partners to service accounts, assist with inquiries and information requests, and resolve any issues relating to products and services. - Track sales, marketing and referrals. - Provide referrals for other Alaska USA services as appropriate. - Participate in the credit union’s business development activities, while seeking and recommending new opportunities. - Meet production goals. - Adhere to organizational and industry guidelines, policy, procedure, compliance, licensing and training requirements. - Maintain proficiency with organization and program partner systems. - Perform service calls and special projects when warranted. - Perform other duties as assigned.