Job Listings

Reports To: Facilities Administration Manager   This is a Supervisory Position   Functions Supervised: Corporate Properties and Supply server-based application systems.   Primary Functions: Serve as the resident department expert for Maximo and facilities based application systems. Oversee the daily operations of assigned application systems. Act as Department IT Liaison.   Duties and Responsibilities:   - Process daily work orders and provide management reports. - Assist in the installation and testing of new releases, upgrades and fixes. - Maintain application specific security functions and controls based on policies established by Information Security. - Maintain a working knowledge of building systems and Facilities operations. - Develop system and user documentation, controls and operational procedures. Design, set up and maintain customizable reports. - Set up, configure and maintain application control files, parameter files, business rules, etc. - Provide user support and training for the maintenance/facilities tracking systems and determine when vendor or MIS support is required. - Identify, recommend and help implement application features and functions to improve department services, enhance effectiveness and reduce operating costs. - Work with the department management and MIS to identify and prioritize system enhancements to meet the business goals of the department. - Assist MIS liaison with vendor tasks as needed. Act as Department Liaison. - Manage SharePoint configurations, permissions, setting, site layout structure and new site development. Provide support to end user. - Manage the production of 3D project renderings through the use of specialized applications such as SketchUp and AutoCAD. - Over see successful staff production by communicating job expectations, planning, monitoring, and appraising job performance. Ensure policy and procedures are being met; coach and counsel as needed. - Responsible for the overall performance of the Facilities Systems Technician, to include staff development, timely completion of timesheets, and performance evaluations. - Monitor Facilities Help Desk telephone inquiries and maintenance requests to ensure prompt, friendly, efficient, timely and accurate responses are provided to all inquiries and requests. - Develop and oversee maintenance of department database, department files, plans and Facilities information. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports To: Senior Special Credits Control Officer   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities: - Contact members regarding delinquent financial obligations and make arrangements for repayment. - Respond to member inquires regarding financial obligations owed to the credit union. - Perform "skip-traces" as required. - Analyze and initiate documentation necessary for refinancing loans and loan extension requests. - Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include, but not limited to, repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.

Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.

Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.

Reports To: Mortgage Quality Control Compliance Manager   Functions Supervised: Quality Control Officers in all areas   Primary Functions: Supervise and perform quality control on mortgage and real estate loans: coordinate responses to investor/insurer/regulatory audits.   Duties and Responsibilities:   - Supervise QC Officers performing all audit functions required for mortgage loans as outlined in the Quality Control Policies and procedures, and as required by investors, insurers, and regulators. This includes review of origination, regulatory compliance, underwriting, closing, and insurance of assigned loans. - Review loan underwriting decisions to ensure underwriting staff is in compliance with established policy and requirements for FHA, VA, RD, Fannie Mae, Freddie Mac, HUD-184, AHFC, and any other appropriate secondary market investors. Similarly review documentation accepted to support automated underwriting decisions for accuracy and reasonableness. - Review management responses to QC audit findings, compile data and prepare reports upon completion of monthly quality control review, addressing exceptions and remedies as necessary. Prepare all required investor quality control reports and distribute as required; arrange internal publications of monthly Quality Control reports. - Provide guidance, assistance, and training to Mortgage Loan Quality Control staff. Provide feedback and direction to management regarding identified trends and errors. Work with management toward improvement of mortgage loan quality. - Work collaboratively with Production and Operations managers to initiate changes to achieve organizational goals and enhance the quality and efficiency of the department and products. - Perform other duties as assigned.

Reports To: Operations Support Officer   Functions Supervised: None   Primary Functions: Administer the credit union's specialty accounts to include IRA, HSA, business, trust and fiduciary accounts. Manage the Notary, Medallion Signature Guarantee, and Signature Validation programs. Process declaration of loss requests and replacement check orders. Coordinate and process all deceased member claims for the credit union including establishing Estate accounts. Assume increasing responsibilities as experience, tenure and training demonstrates.   Duties and Responsibilities:   - Provide support and administration of special account types such as IRA, HSA, trust, business, guardian/conservator and representative payee accounts. - Administer the Notary, Medallion Guarantee, and Signature Validation programs; provide support and answer questions. - Maintain and process declaration of loss requests, returned check orders, and safe deposit box leases. - Research, collect, and process information for deceased member claims. - Coordinate and communicate with designated representatives and family members of the decedents. - Coordinate and communicate with branch staff and appropriate business units and vendors regarding deceased claims. - Establish new account relationships, Estate accounts, and Fiduciary accounts and transfer assets as required. - Reconcile assigned department general ledgers. - Perform other duties as assigned.

Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.

Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller, lending and member service transactions.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Conduct loan interviews, complete applications, facilitate loan closings and loan declinations consistent with credit union policies, the Equal Credit Opportunity Act and The Fair Credit Reporting Act. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports To: Dispute Resolution Officer   Primary Functions: Ensure accurate and timely management of alerts from various card fraud prevention systems. Provide support to Dispute Resolution's daily operations.   Duties and Responsibilities: - Develop a working knowledge of the card dispute processes, systems, and Regulation E timelines. - Review alerts from the Visa Risk Manager system and take appropriate action, including contacting members to confirm the validity of alerted transactions and annotating the system per members' responses. - Review "confirmed fraud" alerts and reports from Crystal Clear Payments and take appropriate action, including closing/reissuing debit cards and contacting members to determine whether transactions will be disputed. - Prepare case files for Dispute Resolution Specialists when member contact results in confirmed fraud and transactions are disputed. - Review daily reports to close and reissue compromised credit cards. - Assist Dispute Resolution Specialists with completing MRMS requests. - Perform other duties as assigned.

Reports to: Data Center Services Supervisor   Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment to include: installation/deployment, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value and convenience to our members.   Duties and Responsibilities:   - Maintain core infrastructure environment to include: installation, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs. - Assist with maintenance and support of enterprise backup and recovery solutions. - Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments. - Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise. - Participate in the design and deployment of security controls and standards. Research and mitigation of security vulnerabilities. Deploy and maintain enterprise anti-virus, malware, and data-loss prevention controls. - Assist with the delivery of software through the enterprise automated environment. - Demonstrate full understanding of how changes will impact the supported systems and all products that use those systems. - Coordinate and execute system install, configuration, integration, patching, upgrades, and changes ensuring adherence to client SDLC, ITSM, and other policies and procedures. - Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration. - Assist in active grooming and executing of tasks for prioritization and completion of work tasks. - Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions. - Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested. - Assist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities. - Adhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Take ownership for quality of work and accurate and timely completion of assignments. - Perform occasional after hours work and on-call as assigned. - Assist in primary training and mentoring of junior staff. - Perform other duties as assigned.

Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.

Reports to: Manager, Consumer Compliance   Functions Supervised: None   Primary Functions: Support credit union compliance with the identification of applicable federal, state and municipal laws and the rules and regulations of related agencies. Research, analyze and apprise affected executives and managers of new or changed regulations relevant to their area of responsibility, as well as the financial services industry. Verify that necessary changes are implemented through a standardized monitoring program that includes periodic compliance reviews, transaction testing, and quality control audits.   Duties and Responsibilities:   1. Research and review current and proposed laws and regulations that impact the credit union’s compliance requirements and posture. Notify appropriate personnel of those requirements which affect their areas of responsibilities. Build and continuously update the compliance notifications site. 2. Continuously review and update enterprise compliance reference materials, documents, checklists, and forms to reflect changes in regulatory standards or requirements. 3. Develop and conduct testing, monitoring, and quality control procedures for compliance areas managed by the department. 4. Review management responses to quality control findings, compile reports, and address exceptions and proposed changes. Provide written findings and recommendations to the Manager, Consumer Compliance for further review and implementation. 5. Participate in enterprise-wide working groups to implement regulatory changes in a timely manner. Report on activities and progress to senior management. 6. Manage, update, and continuously evaluate enterprise compliance resource materials and subscriptions. 7. Provide interpretative guidance and create templates and checklists to assist personnel. Consult with the appropriate Compliance Program Manager, Compliance Officer, and/or Regulatory Counsel as needed. 8. Track and summarize notices of proposed rulemakings which may impact the credit union and coordinate the timely submission of credit union comments. Produce related reports on rulemakings for credit union risk management committees. 9. When consumer protection regulations are introduced or modified, review operational and data system changes to verify compliance. 10. Prepare compliance related reports for management and the Board of Directors. 11. Maintain and update the Compliance Manual on an ongoing basis, as well as the Compliance Resource Center. 12. Test business line and departmental regulatory compliance through periodic monitoring and testing. 13. Assist in gathering data and documentation for responding to audits and regulatory exams. 14. Interact with state and federal regulators in a positive and constructive manner regarding the compliance management system and applicable requirements. 15. As directed by management, develop and apply expertise in compliance sub-specialties such as Truth in Savings, Regulation E, and Regulation CC. 16. Seek out, develop and maintain knowledge and skills through completion of continuing education and training pertinent to the position.