Job Listings

Reports to: Vendor Risk Manager   Functions Supervised: None   Primary Functions: Facilitate and support the credit union’s vendor risk management program to mitigate against vendor risks in alignment with enterprise risk tolerances. Facilitate initial and periodic due diligence reviews of vendors through the collection, review, and preparation of executive summaries of vendor documentation and continuous monitoring of the credit union’s cumulative vendor risk profile. Assist business lines as needed with vendor risk activities.   Duties and Responsibilities: - Initiates and facilitates vendor screening processes and performs initial and periodic due diligence reviews in a timely fashion. - Maintains continuous monitoring of vendors between periodic due diligence reviews for issues such as OFAC and UDAAP compliance. - Maintains heightened level of summary documentation including documented internal risk acceptances on each vendor under the purview of the vendor risk management function. - Assists maintaining schedules of vendor ongoing due diligence and performance reviews based on risk rating and criticality. - Coordinates with management and key stakeholders regarding vendor risk and performance. - Reports on and escalates risk issues to the Vendor Risk Manager. - Assists in maintaining best-in-class data and matrix’s for monthly and periodic credit union wide reporting requirements. - Identifies ways to improve risk and performance policies/procedures/processes, user experience, and systems involved in the monitoring and tracking of vendor risk with an emphasis on a risk-based approach that is consistent and repeatable across risk dimensions and reports findings to the Vendor Risk Manager. - Develops a working knowledge of assigned vendor relationships under the purview of the vendor risk management function. - Maintains a thorough understanding of all relevant internal policies and external regulatory requirements applicable to credit union vendor risk management. - Actively supports and promotes a culture of progress ensuring day-to-day quality & risk mitigation is maintained through periods of strategic change. - Develops and provides assistance to other members of the department. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned. - Performs other duties as assigned.

Reports to: Vendor Risk Manager   Functions Supervised: None   Primary Functions: Facilitate and support the credit union’s vendor risk management program to mitigate against vendor risks in alignment with enterprise risk tolerances. Facilitate initial and periodic due diligence reviews of vendors through the collection, review, and preparation of executive summaries of vendor documentation and continuous monitoring of the credit union’s cumulative vendor risk profile. Assist business lines as needed with vendor risk activities.   Duties and Responsibilities: - Initiates and facilitates vendor screening processes and performs initial and periodic due diligence reviews in a timely fashion. - Maintains continuous monitoring of vendors between periodic due diligence reviews for issues such as OFAC and UDAAP compliance. - Maintains heightened level of summary documentation including documented internal risk acceptances on each vendor under the purview of the vendor risk management function. - Assists maintaining schedules of vendor ongoing due diligence and performance reviews based on risk rating and criticality. - Coordinates with management and key stakeholders regarding vendor risk and performance. - Reports on and escalates risk issues to the Vendor Risk Manager. - Assists in maintaining best-in-class data and matrix’s for monthly and periodic credit union wide reporting requirements. - Identifies ways to improve risk and performance policies/procedures/processes, user experience, and systems involved in the monitoring and tracking of vendor risk with an emphasis on a risk-based approach that is consistent and repeatable across risk dimensions and reports findings to the Vendor Risk Manager. - Develops a working knowledge of assigned vendor relationships under the purview of the vendor risk management function. - Maintains a thorough understanding of all relevant internal policies and external regulatory requirements applicable to credit union vendor risk management. - Actively supports and promotes a culture of progress ensuring day-to-day quality & risk mitigation is maintained through periods of strategic change. - Develops and provides assistance to other members of the department. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned. - Performs other duties as assigned.

Reports to: Vendor Risk Manager   Functions Supervised: None   Primary Functions: Facilitate and support the credit union’s vendor risk management program to mitigate against vendor risks in alignment with enterprise risk tolerances. Facilitate initial and periodic due diligence reviews of vendors through the collection, review, and preparation of executive summaries of vendor documentation and continuous monitoring of the credit union’s cumulative vendor risk profile. Assist business lines as needed with vendor risk activities.   Duties and Responsibilities: - Initiates and facilitates vendor screening processes and performs initial and periodic due diligence reviews in a timely fashion. - Maintains continuous monitoring of vendors between periodic due diligence reviews for issues such as OFAC and UDAAP compliance. - Maintains heightened level of summary documentation including documented internal risk acceptances on each vendor under the purview of the vendor risk management function. - Assists maintaining schedules of vendor ongoing due diligence and performance reviews based on risk rating and criticality. - Coordinates with management and key stakeholders regarding vendor risk and performance. - Reports on and escalates risk issues to the Vendor Risk Manager. - Assists in maintaining best-in-class data and matrix’s for monthly and periodic credit union wide reporting requirements. - Identifies ways to improve risk and performance policies/procedures/processes, user experience, and systems involved in the monitoring and tracking of vendor risk with an emphasis on a risk-based approach that is consistent and repeatable across risk dimensions and reports findings to the Vendor Risk Manager. - Develops a working knowledge of assigned vendor relationships under the purview of the vendor risk management function. - Maintains a thorough understanding of all relevant internal policies and external regulatory requirements applicable to credit union vendor risk management. - Actively supports and promotes a culture of progress ensuring day-to-day quality & risk mitigation is maintained through periods of strategic change. - Develops and provides assistance to other members of the department. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned. - Performs other duties as assigned.

Reports to: Marketing Operations Manager   Functions Supervised: None   Primary Functions: The Marketing Technology Specialist will assist the department in developing and utilizing technology to better serve members and prospective members, serving as super-user and product evangelist for a variety of digital tools.   Duties and Responsibilities: - Participate as a stakeholder in organization-wide technology implementations and integrations to marketing systems and proactively inform the Marketing Operations Manager on project progress. - Manage all administrative responsibilities for the marketing technology stack, eg. new staff onboarding and training, basic configuration, troubleshooting, and maintaining required documentation. - Lead the search for new MarTech tools and platforms to meet busines needs, including collecting requirements, vendor documentation, evaluations, implementation, roll-out and adoption planning. - Promote current MarTech capabilities, evangelize use cases that empower marketing to achieve more with existing tools. Evaluate new product iterations and communicate benefits of adopting new features or enhancements to existing technologies. - Perform data privacy and compliance reviews of marketing technology products. - Collaborate as a member of working teams assigned to the creation and implementation of marketing campaigns. - Maintain a thorough working knowledge of Alaska USA's products, markets, and compliance requirements. - Initiate and participate in efforts to further Alaska USA's marketing and business objectives. - Perform other duties as assigned.

Reports to: Marketing Operations Manager   Functions Supervised: None   Primary Functions: The Marketing Technology Specialist will assist the department in developing and utilizing technology to better serve members and prospective members, serving as super-user and product evangelist for a variety of digital tools.   Duties and Responsibilities: - Participate as a stakeholder in organization-wide technology implementations and integrations to marketing systems and proactively inform the Marketing Operations Manager on project progress. - Manage all administrative responsibilities for the marketing technology stack, eg. new staff onboarding and training, basic configuration, troubleshooting, and maintaining required documentation. - Lead the search for new MarTech tools and platforms to meet busines needs, including collecting requirements, vendor documentation, evaluations, implementation, roll-out and adoption planning. - Promote current MarTech capabilities, evangelize use cases that empower marketing to achieve more with existing tools. Evaluate new product iterations and communicate benefits of adopting new features or enhancements to existing technologies. - Perform data privacy and compliance reviews of marketing technology products. - Collaborate as a member of working teams assigned to the creation and implementation of marketing campaigns. - Maintain a thorough working knowledge of Alaska USA's products, markets, and compliance requirements. - Initiate and participate in efforts to further Alaska USA's marketing and business objectives. - Perform other duties as assigned.

Reports to: Marketing Operations Manager   Functions Supervised: None   Primary Functions: The Marketing Technology Specialist will assist the department in developing and utilizing technology to better serve members and prospective members, serving as super-user and product evangelist for a variety of digital tools.   Duties and Responsibilities: - Participate as a stakeholder in organization-wide technology implementations and integrations to marketing systems and proactively inform the Marketing Operations Manager on project progress. - Manage all administrative responsibilities for the marketing technology stack, eg. new staff onboarding and training, basic configuration, troubleshooting, and maintaining required documentation. - Lead the search for new MarTech tools and platforms to meet busines needs, including collecting requirements, vendor documentation, evaluations, implementation, roll-out and adoption planning. - Promote current MarTech capabilities, evangelize use cases that empower marketing to achieve more with existing tools. Evaluate new product iterations and communicate benefits of adopting new features or enhancements to existing technologies. - Perform data privacy and compliance reviews of marketing technology products. - Collaborate as a member of working teams assigned to the creation and implementation of marketing campaigns. - Maintain a thorough working knowledge of Alaska USA's products, markets, and compliance requirements. - Initiate and participate in efforts to further Alaska USA's marketing and business objectives. - Perform other duties as assigned.

Reports To: Varies by location   Primary Functions: Originate mortgage loans and promote related programs within the real estate profession and through personal networks.   Duties and Responsibilities: - Market mortgage loan programs to Retail branch partners, the real estate sales industry and to personal contacts. - Develop and maintain loan referral relationships with professionals in real estate, accounting, legal, financial planning fields, and Retail branch partners. - Interview buyer/applicants and originate investor mortgage loans. Accept applications and input them to the origination system, provide required estimates and disclosures, and gather required documentation and fees to process mortgage loans. - Ensure all loans are originated, disclosed and/or re-directed accurately and timely within all established regulatory compliance requirements and timeframes. - Ensure accurate processing is completed in a timely manner and prepare for submission to underwriting. - If the loan is approved, take final steps to ensure a smooth closing. If the loan is declined, verbally advise the borrower and issue applicable refunds. Return any documents not pertaining to credit. - Conduct sales presentations for Retail branch partners and Realtors as necessary to enhance business relations. - Attend Retail branch meetings regularly and make in person visits weekly at the main source for Mortgage referrals. - Provide on-going coaching and training to retail partners as a way to gain quality mortgage referrals. - Participate in quarterly branch lobby days in conjunction with Retail branch partners. - Participate in community events as directed to further enhance and grow business and market share. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports To: Varies by location   Primary Functions: Originate mortgage loans and promote related programs within the real estate profession and through personal networks.   Duties and Responsibilities: - Market mortgage loan programs to Retail branch partners, the real estate sales industry and to personal contacts. - Develop and maintain loan referral relationships with professionals in real estate, accounting, legal, financial planning fields, and Retail branch partners. - Interview buyer/applicants and originate investor mortgage loans. Accept applications and input them to the origination system, provide required estimates and disclosures, and gather required documentation and fees to process mortgage loans. - Ensure all loans are originated, disclosed and/or re-directed accurately and timely within all established regulatory compliance requirements and timeframes. - Ensure accurate processing is completed in a timely manner and prepare for submission to underwriting. - If the loan is approved, take final steps to ensure a smooth closing. If the loan is declined, verbally advise the borrower and issue applicable refunds. Return any documents not pertaining to credit. - Conduct sales presentations for Retail branch partners and Realtors as necessary to enhance business relations. - Attend Retail branch meetings regularly and make in person visits weekly at the main source for Mortgage referrals. - Provide on-going coaching and training to retail partners as a way to gain quality mortgage referrals. - Participate in quarterly branch lobby days in conjunction with Retail branch partners. - Participate in community events as directed to further enhance and grow business and market share. - Perform other duties as assigned.

Reports to: Chief Risk Officer & General Counsel   Functions Supervised: Enterprise Risk Administration   Primary Functions: The Director, Enterprise Risk will be responsible for supervising the enterprise risk department, developing the credit union’s model risk management program, monitoring and refining enterprise risk appetite statements and metrics for key risks, and participating with credit union leadership in the management and oversight of the corporate insurance program.   Duties and Responsibilities: - Responsible for the innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor the company's operational and strategic risk. Develop risk management tools, practices, policies, and metrics to help business units and departments understand specific risks and manage those risks according to the established enterprise risk management framework. - Ensure the organization's risk management policies and strategies are in compliance with regulator expectations, applicable regulations, rating agency standards, and strategic imperatives of the organization. - Serve and actively participate in various management committees, as assigned. - Lead the technical implementation, use, and continuous improvement of the risk modules for the credit union’s governance, risk and compliance system. - Recruit, lead, and supervise personnel in the Enterprise Risk Department. - Act as the independent second line supporting the development of the enterprise risk appetite framework, capital planning allocation and model management. - Provide independent assessment and effective challenge in the credit union’s capital planning and stress testing models, economic / stress scenarios, capital adequacy, and specific risk areas such as liquidity, interest rate, credit, reputational, strategic, and transactional, based on the credit union’s risk profile. - Conduct enterprise risk assessments of specific large-scale expansion and growth opportunities, as well as new and modified products and services. - Lead the creation, development, and execution of the Model Risk Management Program to include monitory model inventory, performing independent model testing, validation and providing effective challenge throughout the model development and process. - Assist as needed with the corporate insurance program including policy applications and claims management.

Reports to: Chief Risk Officer & General Counsel   Functions Supervised: Enterprise Risk Administration   Primary Functions: The Director, Enterprise Risk will be responsible for supervising the enterprise risk department, developing the credit union’s model risk management program, monitoring and refining enterprise risk appetite statements and metrics for key risks, and participating with credit union leadership in the management and oversight of the corporate insurance program.   Duties and Responsibilities: - Responsible for the innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor the company's operational and strategic risk. Develop risk management tools, practices, policies, and metrics to help business units and departments understand specific risks and manage those risks according to the established enterprise risk management framework. - Ensure the organization's risk management policies and strategies are in compliance with regulator expectations, applicable regulations, rating agency standards, and strategic imperatives of the organization. - Serve and actively participate in various management committees, as assigned. - Lead the technical implementation, use, and continuous improvement of the risk modules for the credit union’s governance, risk and compliance system. - Recruit, lead, and supervise personnel in the Enterprise Risk Department. - Act as the independent second line supporting the development of the enterprise risk appetite framework, capital planning allocation and model management. - Provide independent assessment and effective challenge in the credit union’s capital planning and stress testing models, economic / stress scenarios, capital adequacy, and specific risk areas such as liquidity, interest rate, credit, reputational, strategic, and transactional, based on the credit union’s risk profile. - Conduct enterprise risk assessments of specific large-scale expansion and growth opportunities, as well as new and modified products and services. - Lead the creation, development, and execution of the Model Risk Management Program to include monitory model inventory, performing independent model testing, validation and providing effective challenge throughout the model development and process. - Assist as needed with the corporate insurance program including policy applications and claims management.

Reports to: Chief Risk Officer & General Counsel   Functions Supervised: Enterprise Risk Administration   Primary Functions: The Director, Enterprise Risk will be responsible for supervising the enterprise risk department, developing the credit union’s model risk management program, monitoring and refining enterprise risk appetite statements and metrics for key risks, and participating with credit union leadership in the management and oversight of the corporate insurance program.   Duties and Responsibilities: - Responsible for the innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor the company's operational and strategic risk. Develop risk management tools, practices, policies, and metrics to help business units and departments understand specific risks and manage those risks according to the established enterprise risk management framework. - Ensure the organization's risk management policies and strategies are in compliance with regulator expectations, applicable regulations, rating agency standards, and strategic imperatives of the organization. - Serve and actively participate in various management committees, as assigned. - Lead the technical implementation, use, and continuous improvement of the risk modules for the credit union’s governance, risk and compliance system. - Recruit, lead, and supervise personnel in the Enterprise Risk Department. - Act as the independent second line supporting the development of the enterprise risk appetite framework, capital planning allocation and model management. - Provide independent assessment and effective challenge in the credit union’s capital planning and stress testing models, economic / stress scenarios, capital adequacy, and specific risk areas such as liquidity, interest rate, credit, reputational, strategic, and transactional, based on the credit union’s risk profile. - Conduct enterprise risk assessments of specific large-scale expansion and growth opportunities, as well as new and modified products and services. - Lead the creation, development, and execution of the Model Risk Management Program to include monitory model inventory, performing independent model testing, validation and providing effective challenge throughout the model development and process. - Assist as needed with the corporate insurance program including policy applications and claims management.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.