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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports to: Fraud Analytics Manager   Functions Supervised: None   Primary Functions: Perform qualitative and quantitative analysis of fraud-related data, systems, and processes. Develop fraud detection and decisioning strategies to mitigate the impact of fraud and implement in code. Balance fraud loss prevention, member experience, and operational efficiency in line with product strategies, enterprise financial plans, and the capacity of operational departments. Develop operational and performance reporting for fraud-related processes and systems. Execute the development, creation and implementation of fraud detection and prevention systems utilizing a proprietary programming/scripting language. Duties and Responsibilities: - Identify fraud-relevant data; collaborate with team members, vendors, and other departments to ensure collection, effective organization, and quality - Analyze fraud-related datasets ranging from tens of thousands to hundreds of millions of records - Perform deep dives into large or randomly-sampled fraud cases to determine what happened, perform annotation, and identify opportunities to improve systems or processes - Develop a deep understanding of fraud detection, decision, and investigation systems in use by the Credit Union - Maintain awareness of fraud-related best practices, methods, and technologies; present recommendations to promote optimal use and adoption - Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies - Develop, test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud - Research discrepancies, accumulate all necessary information and take appropriate action to stop and prevent fraud losses to the Credit Union - Compile, and deliver operational and performance reports and key performance indicators - Engage in and implement processes for the reissuance of compromised cards in large data breaches - Report suspicious activity as required by the Bank Secrecy Act. - Monitor activity, analyze data and implement changes for safe practice in online account opening - Perform other duties as assigned
ID
2022-4577
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2022-4558
Location
JBER Branch
Company
Alaska USA Federal Credit Union
City
Elmendorf AFB
Select State
AK
FLSA Status
Non-Exempt
Reports To: Varies by location   Primary Functions: Maintenance of credit union facilities.   Duties and Responsibilities:   - Inspect and maintain credit union facilities. Prepare periodic facility inspection and conditions reports as required. - Perform higher level maintenance and repairs on credit union facilities to ensure they are maintained in a manner that is consistent with member and management expectations. - Ensure assigned maintenance activities are completed in a timely and efficient manner. - Execute office and department move, remodels, reconfigurations and special event support. - Plan, determine and acquire needed assets to execute and report on assigned projects. - Travel to other regions to perform maintenance and lead project teams. - Maintain a working knowledge of building mechanical systems. - Perform janitorial duties as required and monitor custodial and maintenance services. - Maintain minimal repair parts inventory necessary to complete common recurring maintenance tasks. - Perform other duties as assigned.
ID
2022-4313
Location
B Street Building North
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Consumer Lending Systems Administrator   Functions Supervised: None   Primary Functions: Assist with daily operation and maintenance of the consumer lending server or web-based application systems. Oversee the daily operations of assigned application systems. Assist with department liaison duties with all end-users. Duties and Responsibilities: - Assist with and provide support to all consumer lending system users. - Assist with the identification and help implement recommended application system features and functions that will improve member service, enhance departmental effectiveness, and reduce operating expenses. - Assist the Consumer Lending System Administrator, lending management and MIS personnel in identifying and prioritizing system enhancements to meet business goals of the department. - Assist with the setup, configuration, and maintenance of application control files, parameter files, and business rules within the system. - Assist with the design, setup, production, and maintenance of all system generated reports. - Assist with the development of system and user documentation, controls, and operational procedures. Ensure training curriculum is developed with appropriate supervisor and that departmental staff is trained in the use of features and functions of assigned systems. - Assist with the maintenance of application-specific security functions and controls based on policies established by Information Security. - Assist with the installation and testing of new releases, upgrades, and troubleshooting. - Act as back-up liaison with software vendor(s). - Provide after-hours support to system users and assist with answering the Help Desk telephone and submitting Incident Reports to MIS. - Perform other duties as assigned.
ID
2022-4248
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4548
Location
Soldotna Branch
Company
Alaska USA Federal Credit Union
City
Soldotna
Select State
AK
FLSA Status
Non-Exempt
Reports To: Varies by location   Functions Supervised: Branch Services   Primary Functions: Responsible for overall branch functions and delivery to include: member engagement, coach and mentor staff for growth, and achieve the business and financial objectives of the credit union. Foster a positive environment of openness where teams at various levels can all achieve, report on activities, conduct community outreach, and consult with members to provide financial solutions and creative service-based problem resolution.   Duties and Responsibilities: - Develop, monitor and manage the member experience and service levels within the branch. Provide leadership to the branch member engagement team to build meaningful relationships and promote member loyalty. - Coach and mentor the member engagement team to tailor appropriate products and services, to fit the individual financial needs of each member. Meet with employees regularly, on an individual and group basis to establish and reinforce training of new technology, products, services and procedures. - Leverage problem-solving and strong communication skills to resolve personnel and member concerns. - Deliver effective member engagement strategies through community events, sponsorships and financial literacy training. - Be the face of Alaska USA at professional groups as assigned, representing a professional, friendly and helpful presence with every interaction. - Obtain and maintain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Ensure compliance of all financial policies, procedures and regulatory requirements. - Responsible for proper opening and closing procedures of the branch, security, physical control and maintenance of the facility including: equipment, supply inventory, managing individual and branch cash, negotiable items and general ledgers as assigned, and timely completion of management reports. - Responsible for the personnel functions within the branch including staffing, training, evaluating performance, maintaining a high level of employee morale/job satisfaction, and policy compliance. - Maintain a thorough knowledge of applicable market trends. - Recommend branch workflow improvements to streamline operational processes. - Perform other duties as assigned.
ID
2022-4550
Location
East Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2022-4542
Location
Soldotna Branch
Company
Alaska USA Federal Credit Union
City
Soldotna
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: Member Service Center Quality Assurance   Primary Functions: Perform quality control reviews of Member Service Center telephonic and electronic interactions through the documented call monitoring process with an emphasis on service delivery and first call resolution. Schedule and present call monitoring results to MSC staff assigned to the various workgroups and queues.   Duties and Responsibilities:   - Maintain knowledge of credit union services, pricing, related policies and procedures and member services functions. - Responsible for ensuring the delivery of prompt, professional, helpful, knowledgeable and courteous member service in all call queues and through electronic service delivery. - Monitor Member Service Survey and Internal Service Survey scores to recognize successes and deficiencies in operational processes and external/internal member experiences; collaborate with the leadership team and trainers to expand upon successes and to improve areas of opportunity. - Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals. - Responsible for the regular review and tracking of member calls for purposes of validating complaint escalations, as needed. - Understand, facilitate, and support the credit union's Complaint Management Program as it may be applied to member interactions within the MSC. - Act as liaison between MSC and the Enterprise Compliance team on member complaints received through the MSC and complaint trends throughout the credit union. - Stay abreast of and recommend industry technology and processes to improve member experience and achievement of improved KPI's and metrics. - Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility. - Responsible for the review of the quality and accuracy of fulfilling member requests. - Work closely with the MSC management to continually enhance and develop the knowledge of the MSC specialists. - Assist in developing additional training programs with the MSC Training Officers. - Recommend updates to the established training programs within MSC as patterns/trends of training opportunities are identified. - Provide support to staff by training and developing; coach, lead and motivate specialists. - Perform other duties as assigned.
ID
2022-4551
Location
Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Functions Supervised: None   Primary Functions: Monitor Federal Reserve and Wells Fargo activity, post appropriate general ledger adjustments and prepare Federal Reserve reports. Monitor credit union outstanding check activity and post appropriate general ledger adjustments. Accounting for mortgage loan transactions.   Duties and Responsibilities:   - Monitor Federal Reserve transaction activity including cash orders, ACH, investments, member wire clearing, etc. Prepare journal entries to post transactional activity and activity fee charges and prepare for month end bank and general ledger reconciliations. -  Review and update Wells Fargo, all Federal Reserve and withholding general ledger accounts to ensure that the accounts are in balance and any corrections are made prior to month-end reconciliations. - Prepare daily bank journal entry to post check activity for items such as stop pays, voids, returns, etc. Also, post checks received, Fed savings bonds, mobile deposits, teller checks received, etc. Post foreign items from the Wells Fargo statement and any checks from the ATMs. - Monitor check register totals for teller checks and cashier checks and balance to teller branch totals. Update corresponding outstanding check and ATM cash clearing GLs daily. Research outages as required. - Monitor check reconciliation exceptions daily and research each items authenticity and submit findings (such as stop pays, voids, duplicates, etc.) to Item Processing and/or Fraud Resolution. - 6. Monitor and/or pay Electronic Federal Tax Payment System IRA and dividend withholding payables to the IRS on a bi-weekly basis, or as needed. - Monitor check and cash clearing accounts and Symitar suspense GLs. Research and make corrections on exception items from branches, Symitar or general ledger. - Assist branches and departments by answering inquiries regarding teller checks and cashier checks. - Mortgage loan in process reconciliations for AKUSA and all affiliates; researching overages/shortages, any discrepancies and correcting where necessary. Ensure correct posting to Symitar and the general ledger. - Accounting for all investor loan funding; assisting with the research and resolution of any funding discrepancies that may occur from an investor and reporting those to Secondary Marketing Operations Officer for proper collections of funds. Accounting for GNMA securities and reconciling gain/loss on pools. - Compile initial commission and bonus calculations for review by management of AKUSA, AUMC and Joint Ventures. Prepare final journal entries for accounting. - Perform other duties as assigned  
ID
2022-4544
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4534
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Information Security Supervisor   Functions Supervised: None   Primary Functions: Monitor and assure tracking and remediation related to cybersecurity risks associated with third-party services. Duties and Responsibilities: 1. Coordinates with Vendor Management, reviews vendor reports to include, but not limited to, SOC reports, and other control documentation. 2. Manage the information security vendor assessment elements, which include scheduling and conducting risk reviews, SOC discussions, and other items related to the vendor's security posture for the credit union. 3. Review contracts, project documentation, system design documents, vendor security policies, and other vendor security references (i.e., SOC II type 2, SIG, AUP, PCI ROC, BitSight, etc.) to determine the extent, type, and scope of risks of the vendor relationship. 4. Create an ongoing monitoring of vendors controls, service level agreements, and users controls as it relates to information security. 5. Partner with Vendor Management to accurately review and apply risk ratings, documentation, and communicate the acceptance of third-party risk to stakeholders and security leadership. 6. Communicate to business units and cross-functional teams regarding significant third-party information security events and escalate to senior management, when applicable. 7. Prepares reports in coordination with other stakeholders. 8. Actively monitor and manage program risk acceptances and track remediation plans 9. Identify opportunities for improving the vendor information security risk process. 10. Stay current on information security and risk management industry standards as it relates to information Management. 11. Maintains current credentials in information security field. 12. All other duties and projects as assigned. 13. Other duties as assigned.
ID
2022-4496
Location
B Street Building South
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports To: Varies by location   Primary Functions: Responsible for the support and service of AUIB customers   Duties and Responsibilities: - Perform customer service functions necessary to support clients to include policy changes, new business, claims and addressing billing issues. - Utilize multiple insurance carriers with a comprehensive understanding of their guidelines and products. - Educate customers on policy coverage to enable informed decisions. - Develop trusted relationships with clients through creative problem solving. - Perform review of customer accounts to address any coverage needs. - Cross-sell additional products offered by the Insurance Agency or the Credit Union. - Perform other duties as assigned.
ID
2022-4516
Location
Anchorage Financial Ctr
Company
Alaska USA Insurance Brokers
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports To: Mortgage Quality Control Compliance Manager   Functions Supervised: Quality Control Officers in all areas   Primary Functions: Supervise and perform quality control on mortgage and real estate loans: coordinate responses to investor/insurer/regulatory audits.   Duties and Responsibilities:   - Supervise QC Officers performing all audit functions required for mortgage loans as outlined in the Quality Control Policies and procedures, and as required by investors, insurers, and regulators. This includes review of origination, regulatory compliance, underwriting, closing, and insurance of assigned loans. - Review loan underwriting decisions to ensure underwriting staff is in compliance with established policy and requirements for FHA, VA, RD, Fannie Mae, Freddie Mac, HUD-184, AHFC, and any other appropriate secondary market investors. Similarly review documentation accepted to support automated underwriting decisions for accuracy and reasonableness. - Review management responses to QC audit findings, compile data and prepare reports upon completion of monthly quality control review, addressing exceptions and remedies as necessary. Prepare all required investor quality control reports and distribute as required; arrange internal publications of monthly Quality Control reports. - Provide guidance, assistance, and training to Mortgage Loan Quality Control staff. Provide feedback and direction to management regarding identified trends and errors. Work with management toward improvement of mortgage loan quality. - Work collaboratively with Production and Operations managers to initiate changes to achieve organizational goals and enhance the quality and efficiency of the department and products. - Perform other duties as assigned.
ID
2022-4492
Location
C Street Administration
Company
Alaska USA Mortgage Company
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4473
Location
Ketchikan Branch
Company
Alaska USA Federal Credit Union
City
Ketchikan
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4427
Location
Glacier Hwy Branch
Company
Alaska USA Federal Credit Union
City
Juneau
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Supervise the activities of the MSC with an emphasis on providing accurate, warm, friendly and efficient member service. Assist the Member Service Center Team Manager and assume work flow supervision in their absence. In addition, responsible for opening and closing activities independent of management supervision, ensuring compliance with all security and operational procedures   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals. - Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility. - Responsible for quality and accuracy of fulfilling member requests. - Responsible for the security, accountability and control of negotiable items. - Coordinate the personnel functions with MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance. - Support helplines dedicated for complex requests and escalated calls. - Provide support to staff by training and developing; coach, lead and motivate specialists. - Perform duties of Senior Member Service Center Specialist. - Perform other duties as assigned.
ID
2022-4432
Location
Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports To: Consumer Telephone Loan Originations Officer   Primary Functions: Answer loan related telephone inquiries. Accurately complete credit applications, NADA guidebook values and provide excellent member service.   Duties and Responsibilities: - Develop and maintain a current in-depth knowledge of all consumer lending policies, guidelines, and programs and be prepared to respond to related inquiries. - Respond to all telephone inquiries pertaining to loan related issues. - Obtain the information necessary to complete credit applications and other loan related documentation for consumer loans. Exercise critical thought to gather additional information that may be imperative for credit evaluation. - Establish accurate valuations for all collateralized loan requests. - Comply with all regulatory restrictions to qualify non-member applicants for membership. - Receive and post loan extensions/due date change requests. - Receive, accurately record and forward for processing, member account transactions through MRMS. - Cross sell credit union services. - Perform other duties as assigned.
ID
2021-3633
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage,
Select State
AK
FLSA Status
Non-Exempt
Reports to: Enterprise Content Manager Functions Supervised: None Primary Functions: Develop implement and manage effective records management systems and practices. Duties and Responsibilities: - Prepare and present business proposals, recommendations, evaluations and selections of content management systems and other technologies and tools to assist the organization. - Provide project management for all phases of system development process including analysis, design, development, testing, implementation and ongoing support for all content management systems. - Assist in the collaboration with business units to define requirements and work flows to enhance operational efficiencies specifically for capture; storing and management of records. - Participate in the development, implementation and maintenance of enterprise-wide taxonomies for managing electronic information. Assist in helping business units identify; classify and manage records and content in accordance with Records Management standards as well as improve usability and minimize inconsistencies. - Assist in the development and implementation of content/records management procedures. Develop and perform content and records management systems related training on functions and features for credit union employees. - Maintain a working knowledge of all systems used in the Enterprise Content Department; be familiar with all department operations. - May fulfill the role of system administrator for multiple records and content management applications. - Maintain awareness and knowledge of current industry trends as well as current methods and technologies with relation to the Enterprise Content Department operations. - Responsible for creation of all system documentation. - Perform other duties as assigned.
ID
2022-4418
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Enterprise Content Manager   Functions Supervised: None   Primary Functions: Develop, implement, and manage technologies, tools, and business processes used for corporate communication and collaboration, including many of the Microsoft 365 suite of applications.   Duties and Responsibilities: - Implement, monitor, and evolve the SharePoint Online intranet including site navigation, architecture, structure, design, page construction, permissions, theming, and other features. - Assist with organization-wide selection, management, and delivery of Microsoft 365 products, as well as other collaboration tools. - Encourage adoption of collaboration tools by developing training, knowledge base articles, and other methods for end user reference. - Collaborate with business units for implementation, organization, and utilization of key Microsoft 365 applications including Microsoft Teams, SharePoint, OneDrive and other collaboration tools. - Collaborate with Microsoft consultants and Information Technology employees regarding recommendations for and implementation of features and functions of Microsoft 365. - Develop and implement policies, procedures, governance, and other supporting documentation to ensure compliance with regulatory and security requirements. - Utilize the Microsoft 365 Admin Center to configure settings and analyze product usage. - Provide personal instruction, coaching, and support for Microsoft 365 products to end users. - Monitor and respond to internal issues and feature requests for Microsoft 365. - Monitor and communicate regularly about new, changed, and upcoming Microsoft 365 features and related technologies. - Perform other duties as assigned
ID
2022-4416
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2022-4200
Location
Eagle River
Company
Alaska USA Federal Credit Union
City
Eagle River
Select State
AK
FLSA Status
Non-Exempt