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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller, lending and member service transactions.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Conduct loan interviews, complete applications, facilitate loan closings and loan declinations consistent with credit union policies, the Equal Credit Opportunity Act and The Fair Credit Reporting Act. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2775
Location : Name
Eagle River
Company
Alaska USA Federal Credit Union
City
Eagle River
Select State
AK
Reports to: Data Center Services Supervisor   Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment to include: installation/deployment, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value and convenience to our members.   Duties and Responsibilities:   - Maintain core infrastructure environment to include: installation, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs. - Assist with maintenance and support of enterprise backup and recovery solutions. - Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments. - Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise. - Participate in the design and deployment of security controls and standards. Research and mitigation of security vulnerabilities. Deploy and maintain enterprise anti-virus, malware, and data-loss prevention controls. - Assist with the delivery of software through the enterprise automated environment. - Demonstrate full understanding of how changes will impact the supported systems and all products that use those systems. - Coordinate and execute system install, configuration, integration, patching, upgrades, and changes ensuring adherence to client SDLC, ITSM, and other policies and procedures. - Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration. - Assist in active grooming and executing of tasks for prioritization and completion of work tasks. - Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions. - Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested. - Assist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities. - Adhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Take ownership for quality of work and accurate and timely completion of assignments. - Perform occasional after hours work and on-call as assigned. - Assist in primary training and mentoring of junior staff. - Perform other duties as assigned.
ID
2021-2777
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2021-2780
Location : Name
West Parks Highway Branch
Company
Alaska USA Federal Credit Union
City
Wasilla
Select State
AK
Reports to: Varies by Location   Functions Supervised: None   Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes. Duties and Responsibilities:   1. Serves as a contact between business stakeholders and Agile teams. 2. Develops a working knowledge of credit union business operations 3. Develops general knowledge of current and emerging applications. 4. Effectively identify and document requirements and technical specifications 5. Effectively prioritize requirements to identify critical needs 6. Collaborate with stakeholders on test case documentation 7. Collaborate with stakeholders on test case execution and acceptance 8. Document and track solution defects and resolution 9. Collaborates with stakeholders on rollout of business solution 10. Participate in the coordination activites for implementation planning and execution 11. Work closely with other analysts to collaborate in knowledge sharing activities 12. Perform other duties as assigned in support of team efforts and results
ID
2021-2659
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
anchorage
Select State
AK
Reports To: Operations Services Officer   Primary Functions: Provide professional and courteous support of credit union products and services through telephone, email, or postal mail interactions with members and employees.   Duties and Responsibilities:   - Maintain a thorough knowledge of credit union services, sales culture, pricing, policies, procedures, training materials and general operations practices. - Maintain a thorough knowledge of the Branch Operations Manual. - Provide expertise and answer questions related to all aspects of operations including all account types; guardianship, conservatorship and Power of Attorney documents; the notary and STAMP programs; NCUA share insurance; ACH transactions; and check negotiability. - Escalate complex inquiries to the appropriate individuals. - Provide guidance and resources to callers that lead to a positive member experience while maintaining credit union interests. - Communicate employee training opportunities to supervisor as applicable. - Identify operational improvements based upon call types and volumes. - Distribute daily error reports to branches. - Process Member Request Management System (MRMS) requests as assigned. - Maintain the Memorial/Donation Account database. - Provide production support to departments within the Operations group as time permits. - Perform other duties as assigned.
ID
2021-2762
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Manager, Consumer Compliance   Functions Supervised: Compliance Officer, Fair Lending   Primary Functions: Responsible for developing, implementing and maintaining an effective UDAAP program to ensure the credit union remains in compliance with federal and state laws prohibiting Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). Will identify and lead UDAAP risk and compliance initiatives, develop and refine appropriate risk and compliance monitoring and testing processes, and work with all levels and departments in the organization to understand and comply with consumer protection standards related to UDAAP.   Duties and Responsibilities:   1. Manage the enterprise UDAAP compliance policy and program to provide a consistent approach to how the credit union will identify, measure, monitor, and control UDAAP risks. 2. Establish and implement controls to minimize UDAAP risk throughout the entire lifecycle of credit union products and services. 3. Review, test, and monitor UDAAP risk areas on an ongoing basis and work with stakeholders on necessary improvements. 4. Ensure organization wide UDAAP training is timely and tailored to the credit union's UDAAP risks and employees' job functions. Evaluate, assign, and report on UDAAP training, take corrective action when needed. 5. Work with the Vendor Management team to monitor and test vendors and third parties for compliance with UDAAP prohibition policies and procedures. 6. Leverage internal and external information to conduct and provide comprehensive reviews of enterprise wide focus topics that present potential UDAAP risk to the credit union. 7. Prepare and present management reports related to UDAAP compliance risk assessments and monitoring of UDAAP compliance related issues. 8. Participate in the complaint management program as a resource on UDAAP and fair lending. 9. Oversee the day to day performance of the Compliance Officer, Fair Lending. 10. Create and maintain trust by working as a valued partner with business lines, senior leadership, and other compliance professionals to manage UDAAP compliance efforts at all levels of the organization. 11. Interact with state and federal regulators in a positive and constructive manner regarding the UDAAP compliance program and applicable requirements. 12. Seek out, develop and maintain knowledge and skills through completion of continuing education and training pertinent to the position.
ID
2021-2472
Location : Name
B Street Building North
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Manager, Consumer Compliance   Functions Supervised: None.   Primary Functions: The Privacy Officer will be responsible for maintaining an effective consumer privacy program to ensure the credit union remains in compliance with consumer privacy laws, regulations, and guidance. She/he will identify and lead consumer privacy risk and compliance initiatives, develop and refine appropriate risk and compliance monitoring and testing processes, and work with all levels and departments in the organization to understand and comply with privacy laws and regulations.   Duties and Responsibilities: - Design, develop, deliver and maintain the enterprise consumer privacy compliance policy and program to provide a consistent approach to how the credit union will identify, measure, monitor, and control consumer privacy risks; - Establish and implement controls to minimize privacy risk throughout the credit union; - Review, test, and monitor privacy risk areas on an ongoing basis and work with stakeholders on necessary improvements; - Ensure organization-wide privacy training is timely and tailored to the credit union's consumer privacy risks and employees' job functions; Evaluate, assign, and report on consumer privacy training, take corrective action when needed; - Work with the Vendor Management team to monitor and test vendors and third parties for compliance with consumer privacy policies and procedures; - Oversee the credit union’s CCPA privacy compliance system and workflows, and make updates as necessary; - Leverage internal and external information to conduct and provide comprehensive reviews of enterprise wide focus topics that present potential privacy risk to the credit union; - Prepare and present concise management reports related to consumer privacy compliance risk assessments, monitoring, and root cause analysis of consumer privacy compliance related issues; - Participate in the complaint management program as a resource on consumer privacy risk; - Create and maintain trust by working as a valued partner with business lines, senior leadership, and other compliance professionals to manage consumer privacy compliance efforts at all levels of the organization; - Interact with state and federal regulators in a positive and constructive manner regarding the consumer privacy compliance program and applicable requirements; and - Seek out, develop and maintain knowledge and skills through completion of continuing education and training pertinent to the position.
ID
2021-2473
Location : Name
B Street Building North
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Senior Vice President, IM Applications   Functions Supervised: Information Management analytical and development staff.   Primary Functions: Manage the selection, design, implementation and support of the credit union's technology solutions. Types of solutions include on premise, vendor delivered, cloud based, and third party solutions. Effectively manage small, self-forming agile development teams maximizing the business value of organizational strategic development project delivery.   Duties and Responsibilities: - Catalyze teams' continuous improvement through teaching and leadership. - Evolve teams utilizing current application development, integration, project management, and analysis methodologies. - Manage the delivery of an overall strategic plan for the credit union's application environment. - Improve teams through gaining efficiency in delivering projects, products, services and processes. - Build highly effective teams through recruiting, maintaining, and developing a motivated, highly trained staff - Maximize business value through effective, agile project execution that is on time and within budget. - Coordinate department activities with other departments to ensure the rapid achievement of overall credit union objectives. - Report on departmental achievements against defined metrics. - Perform other duties as assigned.
ID
2021-2760
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2021-2710
Location : Name
Eagle River
Company
Alaska USA Federal Credit Union
City
Eagle River
Select State
AK
Reports to: Varies by Location   Functions Supervised: None   Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes. Duties and Responsibilities:   1. Serves as a contact between business stakeholders and Agile teams. 2. Develops a working knowledge of credit union business operations 3. Develops general knowledge of current and emerging applications. 4. Effectively identify and document requirements and technical specifications 5. Identify and solve business problems by implementing value-based business solutions 6. Effectively prioritize requirements to identify critical needs 7. Collaborate with developers on technical design and implementation 8. Collaborate with stakeholders on test case documentation 9. Collaborate with stakeholders on test case execution and acceptance 10. Document and track solution defects and resolution 11. Collaborates with stakeholders on rollout of business solution 12. Participate in the coordination activites for implementation planning and execution 13. Work closely with other analysts to collaborate in knowledge sharing activities 14. Perform other duties as assigned in support of team efforts and results
ID
2021-2751
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Loan Setup Supervisor   Primary Functions: Loan Setup functions associated with the back-end processing and underwriting of a residential mortgage loan.   Duties and Responsibilities:   - Verify documentation supplied with the mortgage application compared to the required checklist. Identify and communicate to the MLO or Processor if documentation is incomplete or missing. - Accurately place initial orders associated with the loan. This will include and is not limited to use of internal and external vendors to place orders for the loan in process. Required to open and maintain accounts with Veterans Affairs and Federal Housing Administration. - Use Symitar to open LIP Accounts, verify balances in LIP accounts and pull bank statements associated with the loan in process. - Respond to requests from internal customers to follow-up on orders placed and provided status if needed during the loan process. Maintain records of all orders placed in a central location to provide redundancies within the team. - Order items timely and accurately to ensure member turn times are met. Timeframes will be set and monitored by the Loan Setup Supervisor. - Participate in seminars and other training to maintain required knowledge and skill development. Complete all training within specified deadlines. - Perform other duties as assigned.
ID
2021-2726
Location : Name
Anchorage Financial Ctr
Company
Alaska USA Mortgage Company
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2748
Location : Name
Homer Branch
Company
Alaska USA Federal Credit Union
City
Homer
Select State
AK
Reports to: Consumer Loan Processing Supervisor   Functions Supervised: None   Primary Functions: Coordinate branch/member closings and perform necessary data input.   Duties and Responsibilities:   - Respond to all phone, mail and internet generated member inquiries regarding loan approvals, denials, guidelines, policies and programs. - Contact members and branches with approved loan requests, advise them of the terms and conditions of the loan. - Coordinate with members and branches to obtain the necessary information and documentation for loan closing. - Process, fund, and close CLC mail and E-Sign loans. - Obtain all loan related documents, verify validity of title documents, and obtain loan payoffs when necessary. - Create and review loan checklists - Create adverse actions letters and Pre-Approval letters as needed - Monitor and process requests and applications in assigned loan queues, phone queues and email inboxes. - Perform other duties as assigned.
ID
2021-2734
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2737
Location : Name
JBER Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2739
Location : Name
Kenai Branch
Company
Alaska USA Federal Credit Union
City
Kenai
Select State
AK
Reports To: Senior Special Credits Control Officer   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities: - Contact members regarding delinquent financial obligations and make arrangements for repayment. - Respond to member inquires regarding financial obligations owed to the credit union. - Perform "skip-traces" as required. - Analyze and initiate documentation necessary for refinancing loans and loan extension requests. - Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include, but not limited to, repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses. - Perform other duties as assigned.
ID
2021-2721
Location : Name
B Street Building South
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Varies by location   Primary Functions: Fund and review contract documents from dealers.   Duties and Responsibilities: - Create, validate and accurately fund retail installment sales contracts in the loan origination system. Fund a sufficient quantity of loans, while maintaining quality, to ensure department objectives are met. - Understand and maintain knowledge of all dealer program summaries. - Complete daily balancing functions and / or work all queues, as assigned. - Review loan documentation for completeness and accuracy, for one state. A sufficient quantity of loans must be reviewed, while maintaining quality, to ensure department objectives are met. - Effectively communicate, orally and in writing, with dealers and others within the credit union regarding loan documentation or the deficiency thereof. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - Provide support and assistance to the Funding Support Specialist, as directed. - Perform quality review of direct loan documentation, and initiate any corrections, if needed. - Perform other duties as assigned.
ID
2021-2563
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2718
Location : Name
Wasilla Branch
Company
Alaska USA Federal Credit Union
City
Wasilla
Select State
AK
Reports To: Mortgage Servicing Administration Default Manager   Primary Functions: Mortgage Servicing Administration and Real Estate Loan Center Receptionist. Performs General department support functions.   Duties and Responsibilities:   - Perform as receptionist for Mortgage Servicing (MSA) and Real Estate Lending Department (RELC). Answers and direct calls, takes messages. Greets mortgage and real estate loan borrowers/members. May provide loan program information and/or applications, accepts payments and issue receipts. - Responsible for monitoring supply levels and coordinating with MSA Administration Support Officer for ordering supplies. - Responsible for opening mail, processing and distributing to the appropriate units in MSA or RELC or routing to appropriate department within the credit union. Research and obtain loan numbers for mail that does not reference a loan number and sort and distribute insurance mail (hazard, flood, MI) to the appropriate MSA Specialist. - Responsible for overnight mailing via UPS or Fed-Ex as appropriate. - Responsible for monitoring real estate loans paid off, preparing reconveyance requests for paid in full loans and sending documents for imaging. - Maintains tracking of paid in full loans report for MSA. - May provide documents to the subservicing vendor as required through various reports and/or requests to include AHFC paid in full notes. - Assist with preparing files/documents for records retention or imaging as required. - Provides support to mortgage servicing as needed. - Performs other duties as assigned.
ID
2021-2673
Location : Name
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2707
Location : Name
Wasilla Branch
Company
Alaska USA Federal Credit Union
City
Wasilla
Select State
AK