Job Listings

Reports to: Manager Enterprise Architecture Functions Supervised: None   Primary Functions: Drive business transformation through the creation of enterprise architectures that align current and future technology decisions with company strategy. Develop enterprise architecture strategies, roadmaps, and standards that promote informed, effective, and impactful business and technology investment decisions. Duties and Responsibilities: - Understanding the long-term ("big picture strategist") and short-term (“small picture tactician”) perspectives of situations. - Building and maintaining relationships with organizational stakeholders by leveraging consultative methods. - Collaborates with the broader architecture community to ensure that proposed architectures and solutions align with target architectures and roadmaps. - Providing actionable recommendations using a structured approach to decision analysis that includes technical, risk, financial, and execution capabilities. - Leads and facilitates interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. - Scanning emerging technologies and the business ecosystem for major disruptive technology and non-technology trends that affect business. Providing practical advice and best practices to take advantage of new, or emerging, opportunities. - Translating business architecture and processes into technological decisions to support Product Management teams. - Leveraging knowledge of business, operating, and financial models and frameworks. - Creative problem-solving around product / domain-specific challenges, while thinking about the effects on the rest of the organization. - Understanding, connecting, and articulating technology implications of business goals and vice-versa. - Demonstrating leadership qualities, self-motivation and ability to work in a collaborative team environment while navigating the political landscape. - Facilitating difficult conversations, having a holistic and empathetic mindset, bringing concepts to life through presentations, showcasing excellent written, verbal, and presentation skills. - Developing to-be architectures. - Developing architectural and technical standards. - Evaluate and recommend new technologies in support of Credit Union initiatives and Information Management strategies. - Developing transition architecture to guide migration between as-is and to-be architectures. - Creating roadmaps and strategies for long-term planning while advising on potential disruptive technologies and trends. - Leading discussions with vendors, value added resellers (VARs), and other 3rd parties. - Serving as a visionary in the field of the enterprise architecture discipline. - Perform other duties as assigned.

Reports to: Manager Enterprise Architecture Functions Supervised: None   Primary Functions: Drive business transformation through the creation of enterprise architectures that align current and future technology decisions with company strategy. Develop enterprise architecture strategies, roadmaps, and standards that promote informed, effective, and impactful business and technology investment decisions. Duties and Responsibilities: - Understanding the long-term ("big picture strategist") and short-term (“small picture tactician”) perspectives of situations. - Building and maintaining relationships with organizational stakeholders by leveraging consultative methods. - Collaborates with the broader architecture community to ensure that proposed architectures and solutions align with target architectures and roadmaps. - Providing actionable recommendations using a structured approach to decision analysis that includes technical, risk, financial, and execution capabilities. - Leads and facilitates interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. - Scanning emerging technologies and the business ecosystem for major disruptive technology and non-technology trends that affect business. Providing practical advice and best practices to take advantage of new, or emerging, opportunities. - Translating business architecture and processes into technological decisions to support Product Management teams. - Leveraging knowledge of business, operating, and financial models and frameworks. - Creative problem-solving around product / domain-specific challenges, while thinking about the effects on the rest of the organization. - Understanding, connecting, and articulating technology implications of business goals and vice-versa. - Demonstrating leadership qualities, self-motivation and ability to work in a collaborative team environment while navigating the political landscape. - Facilitating difficult conversations, having a holistic and empathetic mindset, bringing concepts to life through presentations, showcasing excellent written, verbal, and presentation skills. - Developing to-be architectures. - Developing architectural and technical standards. - Evaluate and recommend new technologies in support of Credit Union initiatives and Information Management strategies. - Developing transition architecture to guide migration between as-is and to-be architectures. - Creating roadmaps and strategies for long-term planning while advising on potential disruptive technologies and trends. - Leading discussions with vendors, value added resellers (VARs), and other 3rd parties. - Serving as a visionary in the field of the enterprise architecture discipline. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: Branch Services and Staff   Primary Functions: Responsible for the overall branch functions and delivery with an emphasis on employee engagement, coach and mentor staff for career pathing opportunities and achieve the business and financial objectives of the credit union. Foster a positive environment through empathetic and personalized service with every interaction to improve the employee and member experience that aligns with the Alaska USA Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial solutions and first-contact resolution.   Duties and Responsibilities: - Develop, monitor, and manage the member experience and service levels within the branch. Provide leadership to the branch team to build meaningful conversations that deepen and retain member relationships. - Coach and mentor the assistant branch manager through consistent observational feedback and frequent one on ones. - Leverage problem-solving and strong communication skills to resolve personnel and member concerns. - Deliver effective member engagement strategies through community events, sponsorships, and financial literacy training. Participate in business networking, represent the credit union at professional events, and pursue leadership opportunities within the community. - Obtain state mandated insurance license to quote and bind Personal Lines Insurance products and develop an effective sales strategy to meet established quote and issue goals. - Maintain a thorough knowledge of market trends, research competitor product offerings, and make recommendations that will expand brand awareness and generate new business. - Responsible for the personnel functions within the branch to include evaluating performance, employee recruitment, and maintaining a high level of employee morale and job satisfaction. - Develop a strong partnership with Alaska USA Insurance Brokers, Alaska USA Mortgage Company, Business and Commercial Services, and Financial Planning and Investment Services to achieve credit union growth objectives. - Monitor the Member Service Center overflow call activities and ensure schedule adherence. - Ensure compliance of all financial policies, procedures, and regulatory requirements to include the security, physical control and maintenance of the facility and equipment, supply inventory, management of branch cash, negotiable items, and general ledger accounts. - Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships. - Perform other duties as assigned.

Reports to: Domain Manager, Systems Analysis   Functions Supervised: None   Primary Functions: Collaborates as a member of a Product Development Team in the analysis of system specific user stories and technical processes of product capabilities. An active collaborator with Product Development Team members in the development of products to achieve strategic business outcomes.  Duties and Responsibilities: - Identify and solve business problems by collaborating in the development and implementation of value driven business solutions - Develops a working knowledge of credit union product capabilities - Develops general knowledge of current and emerging technology solutions - Identify, define, and document user stories and specifications - Document system architectures, data flows, and relationships to business processes - Prioritize user stories to facilitate feature development - Collaborate with software engineers on technical design and development - Collaborate with Product Development Team members on test case documentation - Collaborate with Product Development Team members on test case execution and acceptance - Document and track user stories related to defects and resolution - Work closely with other analysts to collaborate in knowledge sharing activities - Perform other duties as assigned in support of team efforts and results

Reports to: Domain Manager, Systems Analysis   Functions Supervised: None   Primary Functions: Collaborates as a member of a Product Development Team in the analysis of system specific user stories and technical processes of product capabilities. An active collaborator with Product Development Team members in the development of products to achieve strategic business outcomes.  Duties and Responsibilities: - Identify and solve business problems by collaborating in the development and implementation of value driven business solutions - Develops a working knowledge of credit union product capabilities - Develops general knowledge of current and emerging technology solutions - Identify, define, and document user stories and specifications - Document system architectures, data flows, and relationships to business processes - Prioritize user stories to facilitate feature development - Collaborate with software engineers on technical design and development - Collaborate with Product Development Team members on test case documentation - Collaborate with Product Development Team members on test case execution and acceptance - Document and track user stories related to defects and resolution - Work closely with other analysts to collaborate in knowledge sharing activities - Perform other duties as assigned in support of team efforts and results

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Domain Manager, Systems Analysis   Functions Supervised: None   Primary Functions: Collaborates as a member of a Product Development Team in the analysis of system specific user stories and technical processes of product capabilities. An active collaborator with Product Development Team members in the development of products to achieve strategic business outcomes.  Duties and Responsibilities: - Identify and solve business problems by collaborating in the development and implementation of value driven business solutions - Develops a working knowledge of credit union product capabilities - Develops general knowledge of current and emerging technology solutions - Identify, define, and document user stories and specifications - Document system architectures, data flows, and relationships to business processes - Prioritize user stories to facilitate feature development - Collaborate with software engineers on technical design and development - Collaborate with Product Development Team members on test case documentation - Collaborate with Product Development Team members on test case execution and acceptance - Document and track user stories related to defects and resolution - Work closely with other analysts to collaborate in knowledge sharing activities - Perform other duties as assigned in support of team efforts and results

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports To: Varies by location   Primary Functions: Originate mortgage loans and promote related programs within the real estate profession and through personal networks.   Duties and Responsibilities: - Market mortgage loan programs to the real estate sales industry and to personal contacts. - Develop and maintain loan referral relationships with professionals in real estate, accounting, legal and financial planning fields. - Interview buyer/applicants and originate investor mortgage loans. Accept applications and input them to the origination system, provide required estimates and disclosures, and gather required documentation and fees to process mortgage loans. - Ensure all loans are originated, disclosed and/or re-directed accurately and timely within all established regulatory compliance requirements and timeframes. - Ensure accurate processing is completed in a timely manner and prepare for submission to underwriting. - If the loan is approved, take final steps to ensure a smooth closing. If the loan is declined, verbally advise the borrower and issue applicable refunds. Return any documents not pertaining to credit. - Conduct sales presentations for Realtors as necessary to enhance business relations. - Perform other duties as assigned.

Reports To: Operations Support Officer   Functions Supervised: None   Primary Functions: Administer the credit union's specialty accounts to include IRA, HSA, business, trust and fiduciary accounts. Manage the Notary, Medallion Signature Guarantee, and Signature Validation programs. Process declaration of loss requests and replacement check orders. Coordinate and process all deceased member claims for the credit union including establishing Estate accounts. Assume increasing responsibilities as experience, tenure and training demonstrates.   Duties and Responsibilities:   - Provide support and administration of special account types such as IRA, HSA, trust, business, guardian/conservator and representative payee accounts. - Administer the Notary, Medallion Guarantee, and Signature Validation programs; provide support and answer questions. - Maintain and process declaration of loss requests, returned check orders, and safe deposit box leases. - Research, collect, and process information for deceased member claims. - Coordinate and communicate with designated representatives and family members of the decedents. - Coordinate and communicate with branch staff and appropriate business units and vendors regarding deceased claims. - Establish new account relationships, Estate accounts, and Fiduciary accounts and transfer assets as required. - Reconcile assigned department general ledgers. - Perform other duties as assigned.

Reports To: Operations Support Officer   Functions Supervised: None   Primary Functions: Administer the credit union's specialty accounts to include IRA, HSA, business, trust and fiduciary accounts. Manage the Notary, Medallion Signature Guarantee, and Signature Validation programs. Process declaration of loss requests and replacement check orders. Coordinate and process all deceased member claims for the credit union including establishing Estate accounts. Assume increasing responsibilities as experience, tenure and training demonstrates.   Duties and Responsibilities:   - Provide support and administration of special account types such as IRA, HSA, trust, business, guardian/conservator and representative payee accounts. - Administer the Notary, Medallion Guarantee, and Signature Validation programs; provide support and answer questions. - Maintain and process declaration of loss requests, returned check orders, and safe deposit box leases. - Research, collect, and process information for deceased member claims. - Coordinate and communicate with designated representatives and family members of the decedents. - Coordinate and communicate with branch staff and appropriate business units and vendors regarding deceased claims. - Establish new account relationships, Estate accounts, and Fiduciary accounts and transfer assets as required. - Reconcile assigned department general ledgers. - Perform other duties as assigned.

Reports To: Operations Support Officer   Functions Supervised: None   Primary Functions: Administer the credit union's specialty accounts to include IRA, HSA, business, trust and fiduciary accounts. Manage the Notary, Medallion Signature Guarantee, and Signature Validation programs. Process declaration of loss requests and replacement check orders. Coordinate and process all deceased member claims for the credit union including establishing Estate accounts. Assume increasing responsibilities as experience, tenure and training demonstrates.   Duties and Responsibilities:   - Provide support and administration of special account types such as IRA, HSA, trust, business, guardian/conservator and representative payee accounts. - Administer the Notary, Medallion Guarantee, and Signature Validation programs; provide support and answer questions. - Maintain and process declaration of loss requests, returned check orders, and safe deposit box leases. - Research, collect, and process information for deceased member claims. - Coordinate and communicate with designated representatives and family members of the decedents. - Coordinate and communicate with branch staff and appropriate business units and vendors regarding deceased claims. - Establish new account relationships, Estate accounts, and Fiduciary accounts and transfer assets as required. - Reconcile assigned department general ledgers. - Perform other duties as assigned.

Reports to: Fraud Operations Officer   Functions Supervised: None   Primary Functions: Perform activities in support of Fraud department. Responsible for locating documents to use as investigative tools for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Creating collection letters to other financial institutions to mitigate loss. Duties and Responsibilities: - Receive and place calls to provide information to branches, the Member Service Center, lending departments and members on fraud, identity theft or Member Identification Program. - Create and maintain complete and accurate case files including evidence and interview summary in the case management system. - Investigate fraud claims involving online activity, pre-authorized drafts, altered checks, forged endorsements, unauthorized third-party transfers, financial exploitation, identity theft, and other operations fraud issues. - Review daily reports for prevention of fraudulent activity and loss mitigation. - Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses. - Locate surveillance and review recorded calls to support investigations. - Collaborate with law enforcement agencies, Adult Protective Services, other financial institutions, and credit union departments. - Report suspicious activity as required by the Bank Secrecy Act. - Perform other duties as assigned.  

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Supervisor, Infrastructure Support   Functions Supervised: None   Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment. This also includes installation/deployment, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value, and convenience to our members. Duties and Responsibilities: - Maintain core infrastructure environment to include installation, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs. - Assist with maintenance and support of enterprise backup and recovery solutions - Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments. - Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise. - Demonstrate full understanding of how changes will impact the supported systems and all products that use those systems. - Coordinate and execute system install, configuration, integration, upgrades, and changes ensuring adherence to client SDLC, ITSM, and other policies and procedures. - Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration. - Assist in active grooming and executing of tasks for prioritization and completion of work tasks. - Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions. - Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested. - Assist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities. - Adhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Take ownership for quality of work and accurate and timely completion of assignments. - Perform occasional after hours work and on-call as assigned. - Assist in training and mentoring of junior staff. - Perform other duties as assigned.

Reports to: Supervisor, Infrastructure Support   Functions Supervised: None   Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment. This also includes installation/deployment, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value, and convenience to our members. Duties and Responsibilities: - Maintain core infrastructure environment to include installation, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs. - Assist with maintenance and support of enterprise backup and recovery solutions - Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments. - Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise. - Demonstrate full understanding of how changes will impact the supported systems and all products that use those systems. - Coordinate and execute system install, configuration, integration, upgrades, and changes ensuring adherence to client SDLC, ITSM, and other policies and procedures. - Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration. - Assist in active grooming and executing of tasks for prioritization and completion of work tasks. - Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions. - Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested. - Assist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities. - Adhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Take ownership for quality of work and accurate and timely completion of assignments. - Perform occasional after hours work and on-call as assigned. - Assist in training and mentoring of junior staff. - Perform other duties as assigned.

Reports to: Vendor Risk Manager   Functions Supervised: None   Primary Functions: Facilitate and support the credit union’s vendor risk management program to mitigate against vendor risks in alignment with enterprise risk tolerances. Facilitate initial and periodic due diligence reviews of vendors through the collection, review, and preparation of executive summaries of vendor documentation and continuous monitoring of the credit union’s cumulative vendor risk profile. Assist business lines as needed with vendor risk activities.   Duties and Responsibilities: - Initiates and facilitates vendor screening processes and performs initial and periodic due diligence reviews in a timely fashion. - Maintains continuous monitoring of vendors between periodic due diligence reviews for issues such as OFAC and UDAAP compliance. - Maintains heightened level of summary documentation including documented internal risk acceptances on each vendor under the purview of the vendor risk management function. - Assists maintaining schedules of vendor ongoing due diligence and performance reviews based on risk rating and criticality. - Coordinates with management and key stakeholders regarding vendor risk and performance. - Reports on and escalates risk issues to the Vendor Risk Manager. - Assists in maintaining best-in-class data and matrix’s for monthly and periodic credit union wide reporting requirements. - Identifies ways to improve risk and performance policies/procedures/processes, user experience, and systems involved in the monitoring and tracking of vendor risk with an emphasis on a risk-based approach that is consistent and repeatable across risk dimensions and reports findings to the Vendor Risk Manager. - Develops a working knowledge of assigned vendor relationships under the purview of the vendor risk management function. - Maintains a thorough understanding of all relevant internal policies and external regulatory requirements applicable to credit union vendor risk management. - Actively supports and promotes a culture of progress ensuring day-to-day quality & risk mitigation is maintained through periods of strategic change. - Develops and provides assistance to other members of the department. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned. - Performs other duties as assigned.