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Reports to: Varies by location.   Functions Supervised: None.   Primary Functions: Collaborates as a member of Agile development teams in developing applications designed to achieve strategic business outcomes.   Duties and Responsibilities:   - Takes initiative in projects, executing responsibilities, and collaborating with others - Develop fault-tolerant, scalable solutions to satisfy technical requirements - Utilizes technical knowledge to write and complete software tasks and projects - Tests, integrates, writes, troubleshoots, and debugs software applications - Adhere to company standards and apply design principles and patterns to develop robust software - Works closely with other engineers to collaborate in the areas of coding standards, and system related issues - Perform other duties as assigned in support of team efforts and results.  
ID
2021-2803
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Credit Administration Manager   Functions Supervised: None   Primary Functions: Responsible for providing an independent comprehensive written evaluation of commercial loans and relationships. This position will also assist in the preparation of annual reviews.   Duties and Responsibilities:   - Evaluates financial statements and prepares independent written credit evaluations. Reports will include a comprehensive evaluation of businesses and commercial real estate and will be used by management in approving credit requests. Reports should adequately summarize the important aspects of the business including a detailed financial analysis, management competencies, collateral evaluation, and guarantor support. Analyses will identify the key strengths and weaknesses for that particular credit request. Analyses may also include an evaluation of the borrowers industry and the borrowers position within the industry. - Makes recommendations to Commercial Loan Officers and Credit Approvers regarding credit structure and policy compliance. - Makes recommendations regarding credit risk rating of commercial accounts and assesses collateral quality and values. - Completes corporate and personal financial statement spreading in the designated system. Completes global cash flows when appropriate. - Effectively partners with Credit Administration to improve efficiencies of operation, minimize risk, and expand sales opportunities. - Work collaboratively with sales team to achieve commercial credit objectives, goals and provide outstanding member service. - Conduct annual credit reviews on relationships analyzing and documenting risks, strengths and weaknesses. - Develop a solid understanding of the Statement Spreading software. - Maintain in-depth knowledge of NCUA regulations and credit union policies and procedures as they relate to commercial lending. - Provides underwriting support for the SBA loan program as needed. - Perform other duties as assigned.
ID
2021-2812
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2801
Location : Name
Signal Butte Branch
Company
Alaska USA Federal Credit Union
City
Mesa
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2671
Location : Name
East Main Fry's
Company
Alaska USA Federal Credit Union
City
Mesa
Select State
AZ
Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.
ID
2021-2792
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.
ID
2021-2791
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.
ID
2021-2753
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Dispute Resolution Officer   Primary Functions: Ensure accurate and timely management of alerts from various card fraud prevention systems. Provide support to Dispute Resolution's daily operations.   Duties and Responsibilities: - Develop a working knowledge of the card dispute processes, systems, and Regulation E timelines. - Review alerts from the Visa Risk Manager system and take appropriate action, including contacting members to confirm the validity of alerted transactions and annotating the system per members' responses. - Review "confirmed fraud" alerts and reports from Crystal Clear Payments and take appropriate action, including closing/reissuing debit cards and contacting members to determine whether transactions will be disputed. - Prepare case files for Dispute Resolution Specialists when member contact results in confirmed fraud and transactions are disputed. - Review daily reports to close and reissue compromised credit cards. - Assist Dispute Resolution Specialists with completing MRMS requests. - Perform other duties as assigned.
ID
2021-2772
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Manager, Consumer Compliance   Functions Supervised: None   Primary Functions: Support credit union compliance with the identification of applicable federal, state and municipal laws and the rules and regulations of related agencies. Research, analyze and apprise affected executives and managers of new or changed regulations relevant to their area of responsibility, as well as the financial services industry. Verify that necessary changes are implemented through a standardized monitoring program that includes periodic compliance reviews, transaction testing, and quality control audits.   Duties and Responsibilities:   1. Research and review current and proposed laws and regulations that impact the credit union’s compliance requirements and posture. Notify appropriate personnel of those requirements which affect their areas of responsibilities. Build and continuously update the compliance notifications site. 2. Continuously review and update enterprise compliance reference materials, documents, checklists, and forms to reflect changes in regulatory standards or requirements. 3. Develop and conduct testing, monitoring, and quality control procedures for compliance areas managed by the department. 4. Review management responses to quality control findings, compile reports, and address exceptions and proposed changes. Provide written findings and recommendations to the Manager, Consumer Compliance for further review and implementation. 5. Participate in enterprise-wide working groups to implement regulatory changes in a timely manner. Report on activities and progress to senior management. 6. Manage, update, and continuously evaluate enterprise compliance resource materials and subscriptions. 7. Provide interpretative guidance and create templates and checklists to assist personnel. Consult with the appropriate Compliance Program Manager, Compliance Officer, and/or Regulatory Counsel as needed. 8. Track and summarize notices of proposed rulemakings which may impact the credit union and coordinate the timely submission of credit union comments. Produce related reports on rulemakings for credit union risk management committees. 9. When consumer protection regulations are introduced or modified, review operational and data system changes to verify compliance. 10. Prepare compliance related reports for management and the Board of Directors. 11. Maintain and update the Compliance Manual on an ongoing basis, as well as the Compliance Resource Center. 12. Test business line and departmental regulatory compliance through periodic monitoring and testing. 13. Assist in gathering data and documentation for responding to audits and regulatory exams. 14. Interact with state and federal regulators in a positive and constructive manner regarding the compliance management system and applicable requirements. 15. As directed by management, develop and apply expertise in compliance sub-specialties such as Truth in Savings, Regulation E, and Regulation CC. 16. Seek out, develop and maintain knowledge and skills through completion of continuing education and training pertinent to the position.
ID
2021-2781
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Manager, Investment Services   Primary Functions: Responsible for developing new business and servicing existing accounts in alignment with goals & industry requirements.   Duties and Responsibilities: - Meet with existing and prospective clients to promote financial planning and investment services. - Conduct educational seminars and workshops. - Present member financial plan and investment proposals in a professional manner. - Collect all required documentation, deposits, premiums, etc. in a timely and complete manner per established procedures and regulatory requirements. - Coordinate with program partners to service accounts, assist with inquiries and information requests, and resolve any issues relating to products and services. - Track sales, marketing and referrals. - Provide referrals for other Alaska USA services as appropriate. - Participate in the credit union's business development activities, while seeking and recommending new opportunities. - Meet production goals. - Adhere to organizational and industry guidelines, policy, procedure, compliance, licensing and training requirements. - Maintain proficiency with organization and program partner systems. - Perform service calls and special projects when warranted. - Perform other duties as assigned.
ID
2021-2778
Location : Name
Glendale Financial Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by Location   Functions Supervised: None   Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes. Duties and Responsibilities:   1. Serves as a contact between business stakeholders and Agile teams. 2. Develops a working knowledge of credit union business operations 3. Develops general knowledge of current and emerging applications. 4. Effectively identify and document requirements and technical specifications 5. Effectively prioritize requirements to identify critical needs 6. Collaborate with stakeholders on test case documentation 7. Collaborate with stakeholders on test case execution and acceptance 8. Document and track solution defects and resolution 9. Collaborates with stakeholders on rollout of business solution 10. Participate in the coordination activites for implementation planning and execution 11. Work closely with other analysts to collaborate in knowledge sharing activities 12. Perform other duties as assigned in support of team efforts and results
ID
2021-2660
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
glendale
Select State
AZ
Reports to: Varies by Location   Functions Supervised: None   Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes. Duties and Responsibilities:   1. Serves as a primary contact between business stakeholders and Agile teams. 2. Maintains a working knowledge of credit union business operations 3. Develops an in-depth knowledge of current and emerging applications. 4. Effectively identify, document, and manage requirements and technical specifications 5. Precisely identify and solve business problems by implementing value-based business solutions 6. Effectively prioritize requirements to identify critical needs 7. Collaborate with developers on technical design and implementation 8. Document traceability of technical specifications from requirements analysis through testing and validation 9. Collaborate with stakeholders on test case development and documentation 10. Collaborate with stakeholders on test case execution and acceptance 11. Document and track solution defects and resolution 12. Collaborates with stakeholders on rollout of business solution 13. Participate in the coordination activites for implementation planning and execution 14. Work closely with other analysts to collaborate in knowledge sharing activities 15. Perform other duties as assigned in support of team efforts and results
ID
2021-2776
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Manager, Consumer Compliance   Functions Supervised: None.   Primary Functions: The Privacy Officer will be responsible for maintaining an effective consumer privacy program to ensure the credit union remains in compliance with consumer privacy laws, regulations, and guidance. She/he will identify and lead consumer privacy risk and compliance initiatives, develop and refine appropriate risk and compliance monitoring and testing processes, and work with all levels and departments in the organization to understand and comply with privacy laws and regulations.   Duties and Responsibilities: - Design, develop, deliver and maintain the enterprise consumer privacy compliance policy and program to provide a consistent approach to how the credit union will identify, measure, monitor, and control consumer privacy risks; - Establish and implement controls to minimize privacy risk throughout the credit union; - Review, test, and monitor privacy risk areas on an ongoing basis and work with stakeholders on necessary improvements; - Ensure organization-wide privacy training is timely and tailored to the credit union's consumer privacy risks and employees' job functions; Evaluate, assign, and report on consumer privacy training, take corrective action when needed; - Work with the Vendor Management team to monitor and test vendors and third parties for compliance with consumer privacy policies and procedures; - Oversee the credit union’s CCPA privacy compliance system and workflows, and make updates as necessary; - Leverage internal and external information to conduct and provide comprehensive reviews of enterprise wide focus topics that present potential privacy risk to the credit union; - Prepare and present concise management reports related to consumer privacy compliance risk assessments, monitoring, and root cause analysis of consumer privacy compliance related issues; - Participate in the complaint management program as a resource on consumer privacy risk; - Create and maintain trust by working as a valued partner with business lines, senior leadership, and other compliance professionals to manage consumer privacy compliance efforts at all levels of the organization; - Interact with state and federal regulators in a positive and constructive manner regarding the consumer privacy compliance program and applicable requirements; and - Seek out, develop and maintain knowledge and skills through completion of continuing education and training pertinent to the position.
ID
2021-2477
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by location   Functions Supervised:None   Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products and services, and new programs and processes to encourage change.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service at all area branches. - Coach, lead and motivate branch employees; by promoting cross selling of credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform duties of Senior Financial Services Representative position. - Assist with the training on new products and services and updates on policy and procedure. - Assist with conducting branch staff training for area branches. - Obtain state mandated insurance license to quote and bind Personal Lines Insurance products, as assigned. - Assume responsibility for area branches and assist with supervision of branch staff as assigned. - Perform other duties as assigned.
ID
2021-2757
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Varies by location   Primary Functions: Process paid collateral notes and release titles.   Duties and Responsibilities:   - Review daily paid loan activity to verify paid status of loans. - Release titles to appropriate person or entity. - Ensure accurate data entry to the title tracking system. - Process authorizations for payoff-verifying sufficiency of funds received, ownership of collateral, and preparing documents to apply funds to loans. - Respond to routine inquiries and requests for lien satisfactions. - Receive incoming mail from couriers and distribute it to the appropriate individuals. - Perform other duties as assigned.
ID
2021-2491
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Operations Services Officer   Primary Functions: Provide professional and courteous support of credit union products and services through telephone, email, or postal mail interactions with members and employees.   Duties and Responsibilities:   - Maintain a thorough knowledge of credit union services, sales culture, pricing, policies, procedures, training materials and general operations practices. - Maintain a thorough knowledge of the Branch Operations Manual. - Provide expertise and answer questions related to all aspects of operations including all account types; guardianship, conservatorship and Power of Attorney documents; the notary and STAMP programs; NCUA share insurance; ACH transactions; and check negotiability. - Escalate complex inquiries to the appropriate individuals. - Provide guidance and resources to callers that lead to a positive member experience while maintaining credit union interests. - Communicate employee training opportunities to supervisor as applicable. - Identify operational improvements based upon call types and volumes. - Distribute daily error reports to branches. - Process Member Request Management System (MRMS) requests as assigned. - Maintain the Memorial/Donation Account database. - Provide production support to departments within the Operations group as time permits. - Perform other duties as assigned.
ID
2021-2768
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Manager, Consumer Compliance   Functions Supervised: Compliance Officer, Fair Lending   Primary Functions: Responsible for developing, implementing and maintaining an effective UDAAP program to ensure the credit union remains in compliance with federal and state laws prohibiting Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). Will identify and lead UDAAP risk and compliance initiatives, develop and refine appropriate risk and compliance monitoring and testing processes, and work with all levels and departments in the organization to understand and comply with consumer protection standards related to UDAAP.   Duties and Responsibilities:   1. Manage the enterprise UDAAP compliance policy and program to provide a consistent approach to how the credit union will identify, measure, monitor, and control UDAAP risks. 2. Establish and implement controls to minimize UDAAP risk throughout the entire lifecycle of credit union products and services. 3. Review, test, and monitor UDAAP risk areas on an ongoing basis and work with stakeholders on necessary improvements. 4. Ensure organization wide UDAAP training is timely and tailored to the credit union's UDAAP risks and employees' job functions. Evaluate, assign, and report on UDAAP training, take corrective action when needed. 5. Work with the Vendor Management team to monitor and test vendors and third parties for compliance with UDAAP prohibition policies and procedures. 6. Leverage internal and external information to conduct and provide comprehensive reviews of enterprise wide focus topics that present potential UDAAP risk to the credit union. 7. Prepare and present management reports related to UDAAP compliance risk assessments and monitoring of UDAAP compliance related issues. 8. Participate in the complaint management program as a resource on UDAAP and fair lending. 9. Oversee the day to day performance of the Compliance Officer, Fair Lending. 10. Create and maintain trust by working as a valued partner with business lines, senior leadership, and other compliance professionals to manage UDAAP compliance efforts at all levels of the organization. 11. Interact with state and federal regulators in a positive and constructive manner regarding the UDAAP compliance program and applicable requirements. 12. Seek out, develop and maintain knowledge and skills through completion of continuing education and training pertinent to the position.
ID
2021-2476
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Senior Vice President, IM Applications   Functions Supervised: Information Management analytical and development staff.   Primary Functions: Manage the selection, design, implementation and support of the credit union's technology solutions. Types of solutions include on premise, vendor delivered, cloud based, and third party solutions. Effectively manage small, self-forming agile development teams maximizing the business value of organizational strategic development project delivery.   Duties and Responsibilities: - Catalyze teams' continuous improvement through teaching and leadership. - Evolve teams utilizing current application development, integration, project management, and analysis methodologies. - Manage the delivery of an overall strategic plan for the credit union's application environment. - Improve teams through gaining efficiency in delivering projects, products, services and processes. - Build highly effective teams through recruiting, maintaining, and developing a motivated, highly trained staff - Maximize business value through effective, agile project execution that is on time and within budget. - Coordinate department activities with other departments to ensure the rapid achievement of overall credit union objectives. - Report on departmental achievements against defined metrics. - Perform other duties as assigned.
ID
2021-2761
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by Location   Functions Supervised: None   Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes. Duties and Responsibilities:   1. Serves as a contact between business stakeholders and Agile teams. 2. Develops a working knowledge of credit union business operations 3. Develops general knowledge of current and emerging applications. 4. Effectively identify and document requirements and technical specifications 5. Identify and solve business problems by implementing value-based business solutions 6. Effectively prioritize requirements to identify critical needs 7. Collaborate with developers on technical design and implementation 8. Collaborate with stakeholders on test case documentation 9. Collaborate with stakeholders on test case execution and acceptance 10. Document and track solution defects and resolution 11. Collaborates with stakeholders on rollout of business solution 12. Participate in the coordination activites for implementation planning and execution 13. Work closely with other analysts to collaborate in knowledge sharing activities 14. Perform other duties as assigned in support of team efforts and results
ID
2021-2669
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Loan Setup Supervisor   Primary Functions: Loan Setup functions associated with the back-end processing and underwriting of a residential mortgage loan.   Duties and Responsibilities:   - Verify documentation supplied with the mortgage application compared to the required checklist. Identify and communicate to the MLO or Processor if documentation is incomplete or missing. - Accurately place initial orders associated with the loan. This will include and is not limited to use of internal and external vendors to place orders for the loan in process. Required to open and maintain accounts with Veterans Affairs and Federal Housing Administration. - Use Symitar to open LIP Accounts, verify balances in LIP accounts and pull bank statements associated with the loan in process. - Respond to requests from internal customers to follow-up on orders placed and provided status if needed during the loan process. Maintain records of all orders placed in a central location to provide redundancies within the team. - Order items timely and accurately to ensure member turn times are met. Timeframes will be set and monitored by the Loan Setup Supervisor. - Participate in seminars and other training to maintain required knowledge and skill development. Complete all training within specified deadlines. - Perform other duties as assigned.
ID
2021-2727
Location : Name
Glendale Financial Center
Company
Alaska USA Mortgage Company
City
Glendale
Select State
AZ