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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2021-2847
Location : Name
Glacier Hwy Branch
Company
Alaska USA Federal Credit Union
City
Juneau
Select State
AK
Reports to: CLA Title Manager   Functions Supervised: Title Specialists   Primary Functions: Supervise Title Specialists and assigned departmental functions to ensure the accurate and timely recordation of the credit union's lien on titles and provide superior member service.   Duties and Responsibilities:   - Responsible for the selection, development, and performance of direct reports to retain a motivated and professional team. Participate in training others as directed. - Supervise assigned personnel and direct the daily operations of the title specialists, including but not limited to; (1) use of VINtek reports to effectively monitor all accounts pending title, (2) ensure the credit union's lien is recorded in a timely manner, according to law, and on the correct security instrument (3) verify the proper security instrument is used to perfect the credit unions security interest (4) follow up is consistent and documented in VINtek, and (5) keep management informed of adverse situations, or negative trends. - Act in the absence of the CLA Titles Manager. - Take all actions necessary to prevent fraud, recover a loss and mitigate risk to the credit union as it relates to titles. This includes working with investigators, other areas of the credit union and requesting DMV records or filing complaints with the appropriate agencies. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - Provide prompt, professional, helpful, knowledgeable and courteous member service. - Act as a liaison and work collaboratively with others and across geographic locations to coordinate, recommend and initiate changes or strategies to achieve organizational goals and enhance the quality and efficiency of Consumer Loan Administration. - Protect member confidential information and ensure lien documents, files, members information and credit union checks are properly secured. - Responsible for the development and maintenance of procedures and on the job training materials. - Complete personnel related tasks in a timely manner. This includes but is not limited to performance evaluations and the review and approval of timesheets. - Perform other duties as assigned.
ID
2021-2855
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Varies by location   Primary Functions: Perform insurance sales functions.   Duties and Responsibilities:   - Obtain quote information from Client. - Complete Marshall Swift RCE if necessary. - Quote risk & prepare application. - Request photos of dwellings. - Meet with clients to complete application and other required forms. - Cross sell other insurance products offered by the agency or credit union. - Mail or upload application to Insurance Company (if applicable: send RCE, quote, photos and/or payment with application). - Enter client into AMS. - Document new business activities and set up suspense's for any follow up. - Organize documentation in file and give to Customer Service Representative to label and/or send out welcome letters. - Responsible for generating outside sales via referral from mortgage companies, title companies, real estate offices and other businesses. - Perform other duties as assigned.
ID
2021-2595
Location : Name
Fairbanks Financial Cntr
Company
Alaska USA Insurance Brokers
City
Fairbanks
Select State
AK
Reports to: Varies by Location   Functions Supervised: None   Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes. Duties and Responsibilities:   1. Serves as a contact between business stakeholders and Agile teams. 2. Develops a working knowledge of credit union business operations 3. Develops general knowledge of current and emerging applications. 4. Effectively identify and document requirements and technical specifications 5. Identify and solve business problems by implementing value-based business solutions 6. Effectively prioritize requirements to identify critical needs 7. Collaborate with developers on technical design and implementation 8. Collaborate with stakeholders on test case documentation 9. Collaborate with stakeholders on test case execution and acceptance 10. Document and track solution defects and resolution 11. Collaborates with stakeholders on rollout of business solution 12. Participate in the coordination activites for implementation planning and execution 13. Work closely with other analysts to collaborate in knowledge sharing activities 14. Perform other duties as assigned in support of team efforts and results
ID
2021-2846
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2839
Location : Name
Abbott Road Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2842
Location : Name
Huffman Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location.   Functions Supervised: None.   Primary Functions: Collaborates as a member of Agile development teams in developing applications designed to achieve strategic business outcomes.   Duties and Responsibilities:   - Takes initiative in projects, executing responsibilities, and collaborating with others - Develop fault-tolerant, scalable solutions to satisfy technical requirements - Utilizes technical knowledge to write and complete software tasks and projects - Tests, integrates, writes, troubleshoots, and debugs software applications - Adhere to company standards and apply design principles and patterns to develop robust software - Works closely with other engineers to collaborate in the areas of coding standards, and system related issues - Perform other duties as assigned in support of team efforts and results.  
ID
2021-2848
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Vice President, Member Service Center   Primary Functions: Perform Member Service Center training and auxiliary data report functions for Staff Development.   Duties and Responsibilities:   1. Maintain knowledge of credit union services, pricing, related policies and procedures, and member services functions. 2. Schedule, coordinate, and conduct general and technical training of Member Service Center personnel. 3. Schedule, coordinate, and conduct Core Training and maintain the appropriate training needs. 4. Maintain the Member Service Center training program and update curriculum materials as appropriate. 5. Assist in developing additional training programs. 6. Coordinate the Member Service Center's Alaska USA University training requirements. 7. Work closely with the MSC Officers to continually enhance and develop the MSC Specialists and Senior MSC Specialists knowledge. 8. Perform other duties as assigned.
ID
2021-2813
Location : Name
Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2835
Location : Name
Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Research Administration Officer   Primary Functions: Research exception reports and resolve account problems.   Duties and Responsibilities:   - Review and process reports assigned to the Research department to include but not limited to: a.) Dormant accounts > $1000, b.) exception reports, c.) postal automation cleanup, d.) File Error report and e.) UltraBranch Business Edition audit reports. - Process Research Audit of reactivated dormant accounts. - Conduct daily review of new member and business accounts to ensure compliance with the USA Patriot Act Member Identification Program (MIP). This includes reviewing and processing applicable reports. - Perform required due diligence and file maintenance on applicable accounts to ensure compliance with the USA Patriot Act MIP. - Assist members and credit union employees in resolving outstanding MIP issues within established timeframes. Ensure appropriate communication is completed in order to update or close an account following MIP procedures. - Provide Quickshot reports to lending departments upon request. - Process complex loan modifications and adjustments. - Perform progressively responsible duties to include: a) Research specific transactions on accounts using resources available from all credit union departments to resolve problems and communicate results to the member or other department personnel. b) Research accounts with incorrect addresses and accounts classified as abandoned. Contact members to obtain the correct address or communicate special instructions regarding the account in question. c) Be familiar with credit union policies and operational procedures of other credit union departments as they apply to the situation under review. d) Perform transaction adjustments and complete file maintenance as appropriate to each situation. - Provide support and technical assistance to branches and departments. - Perform Research Specialist II duties, as required. - Perform other duties as assigned.  
ID
2021-2838
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised:None   Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products and services, and new programs and processes to encourage change.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service at all area branches. - Coach, lead and motivate branch employees; by promoting cross selling of credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform duties of Senior Financial Services Representative position. - Assist with the training on new products and services and updates on policy and procedure. - Assist with conducting branch staff training for area branches. - Obtain state mandated insurance license to quote and bind Personal Lines Insurance products, as assigned. - Assume responsibility for area branches and assist with supervision of branch staff as assigned. - Perform other duties as assigned.
ID
2021-2827
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Varies by location   Primary Functions: Process titles, UCC filing and other security instruments to perfect the credit union's lien.   Duties and Responsibilities:   - Receive, review, collect, monitor and process all documentation necessary to perfect the Credit Union's security interest (lien) on the title, UCC or other security instrument, in at least one state. - Perform consistent follow up on accounts pending title. Ensure the credit union's lien is recorded in a timely manner and in accordance with federal and state laws and on the correct security instrument. - Utilize title management system reports to facilitate follow up, including but not limited to working the accounts pending report daily. - Thoroughly and accurately document all activity in the title management system. - Inform management of any problematic aged accounts pending title or unusual activity. - Perform maintenance functions, including but not limited to, obtaining loan payoff information and preparing stop payments in a timely manner, as necessary. - Act as a liaison and work collaboratively with other departments. - Provide prompt, professional, helpful, knowledgeable and courteous member service. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - As assigned, perform title follow-up on indirect (dealer) loans pending title - Perform other duties as assigned
ID
2021-2825
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Branch Manager II   Functions Supervised: Branch Office Activities   Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned   Duties and Responsibilities:   - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals. - Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility. - Responsible for quality and accuracy of teller, new accounts, member service and loan transactions. - Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts. - Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business. - Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance. - Ensure that branch personnel are familiar and comply with established policies and procedures. - Perform duties of Senior Financial Services Representative position as required. - Assume responsibility for the branch as assigned. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Perform other duties as assigned.
ID
2021-2808
Location : Name
Wasilla Branch
Company
Alaska USA Federal Credit Union
City
Wasilla
Select State
AK
Reports To: Facilities Administration Manager   This is a Supervisory Position   Functions Supervised: Corporate Properties and Supply server-based application systems.   Primary Functions: Serve as the resident department expert for Maximo and facilities based application systems. Oversee the daily operations of assigned application systems. Act as Department IT Liaison.   Duties and Responsibilities:   - Process daily work orders and provide management reports. - Assist in the installation and testing of new releases, upgrades and fixes. - Maintain application specific security functions and controls based on policies established by Information Security. - Maintain a working knowledge of building systems and Facilities operations. - Develop system and user documentation, controls and operational procedures. Design, set up and maintain customizable reports. - Set up, configure and maintain application control files, parameter files, business rules, etc. - Provide user support and training for the maintenance/facilities tracking systems and determine when vendor or MIS support is required. - Identify, recommend and help implement application features and functions to improve department services, enhance effectiveness and reduce operating costs. - Work with the department management and MIS to identify and prioritize system enhancements to meet the business goals of the department. - Assist MIS liaison with vendor tasks as needed. Act as Department Liaison. - Manage SharePoint configurations, permissions, setting, site layout structure and new site development. Provide support to end user. - Manage the production of 3D project renderings through the use of specialized applications such as SketchUp and AutoCAD. - Over see successful staff production by communicating job expectations, planning, monitoring, and appraising job performance. Ensure policy and procedures are being met; coach and counsel as needed. - Responsible for the overall performance of the Facilities Systems Technician, to include staff development, timely completion of timesheets, and performance evaluations. - Monitor Facilities Help Desk telephone inquiries and maintenance requests to ensure prompt, friendly, efficient, timely and accurate responses are provided to all inquiries and requests. - Develop and oversee maintenance of department database, department files, plans and Facilities information. - Perform other duties as assigned.
ID
2021-2643
Location : Name
B Street Building North
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Senior Special Credits Control Officer   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities: - Contact members regarding delinquent financial obligations and make arrangements for repayment. - Respond to member inquires regarding financial obligations owed to the credit union. - Perform "skip-traces" as required. - Analyze and initiate documentation necessary for refinancing loans and loan extension requests. - Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include, but not limited to, repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses. - Perform other duties as assigned.
ID
2021-2797
Location : Name
B Street Building South
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2020-2327
Location : Name
Dimond Branch
Company
Alaska USA Federal Credit Union
City
ANCHORAGE
Select State
AK
Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.
ID
2021-2793
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Mortgage Quality Control Compliance Manager   Functions Supervised: Quality Control Officers in all areas   Primary Functions: Supervise and perform quality control on mortgage and real estate loans: coordinate responses to investor/insurer/regulatory audits.   Duties and Responsibilities:   - Supervise QC Officers performing all audit functions required for mortgage loans as outlined in the Quality Control Policies and procedures, and as required by investors, insurers, and regulators. This includes review of origination, regulatory compliance, underwriting, closing, and insurance of assigned loans. - Review loan underwriting decisions to ensure underwriting staff is in compliance with established policy and requirements for FHA, VA, RD, Fannie Mae, Freddie Mac, HUD-184, AHFC, and any other appropriate secondary market investors. Similarly review documentation accepted to support automated underwriting decisions for accuracy and reasonableness. - Review management responses to QC audit findings, compile data and prepare reports upon completion of monthly quality control review, addressing exceptions and remedies as necessary. Prepare all required investor quality control reports and distribute as required; arrange internal publications of monthly Quality Control reports. - Provide guidance, assistance, and training to Mortgage Loan Quality Control staff. Provide feedback and direction to management regarding identified trends and errors. Work with management toward improvement of mortgage loan quality. - Work collaboratively with Production and Operations managers to initiate changes to achieve organizational goals and enhance the quality and efficiency of the department and products. - Perform other duties as assigned.
ID
2021-2794
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Operations Support Officer   Functions Supervised: None   Primary Functions: Administer the credit union's specialty accounts to include IRA, HSA, business, trust and fiduciary accounts. Manage the Notary, Medallion Signature Guarantee, and Signature Validation programs. Process declaration of loss requests and replacement check orders. Coordinate and process all deceased member claims for the credit union including establishing Estate accounts. Assume increasing responsibilities as experience, tenure and training demonstrates.   Duties and Responsibilities:   - Provide support and administration of special account types such as IRA, HSA, trust, business, guardian/conservator and representative payee accounts. - Administer the Notary, Medallion Guarantee, and Signature Validation programs; provide support and answer questions. - Maintain and process declaration of loss requests, returned check orders, and safe deposit box leases. - Research, collect, and process information for deceased member claims. - Coordinate and communicate with designated representatives and family members of the decedents. - Coordinate and communicate with branch staff and appropriate business units and vendors regarding deceased claims. - Establish new account relationships, Estate accounts, and Fiduciary accounts and transfer assets as required. - Reconcile assigned department general ledgers. - Perform other duties as assigned.
ID
2021-2784
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.
ID
2021-2754
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK