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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.
ID
2023-5797
Location
Post Falls Branch
Company
Alaska USA Federal Credit Union
City
Post Falls
Select State
ID
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.
ID
2023-5794
Location
Federal Way Branch
Company
Alaska USA Federal Credit Union
City
FEDERAL WAY
Select State
WA
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.
ID
2023-5786
Location
Coeur d'Alene FC
Company
Alaska USA Federal Credit Union
City
Coeur d Alene
Select State
ID
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.
ID
2023-5766
Location
Mount Vernon
Company
Alaska USA Federal Credit Union
City
Mount Vernon
Select State
WA
FLSA Status
Non-Exempt
Reports to: Branch Manager   Functions Supervised: Branch Activities and Staff   Primary Functions: Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences. Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Alaska USA Management Philosophy. Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales activities. Assume responsibility for the branch as assigned. Duties and Responsibilities: - Responsible for actively engaging with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Coach, lead and motivate branch employees through consistent observational feedback, conduct required documented monthly one on ones, and facilitate training and skill practice sessions. - Mentor branch staff through employee development and engagement strategies that advance employees for promotional opportunities. - Deepen and retain member relationships through the execution of member engagement strategies through in-person conversations, relationship calling, and referrals to other business lines. - Ensure that meaningful relationships are being built through in-branch promotions and community events to increase brand awareness and generate new business. - Supervise daily operational duties to include compliance, security, branch balancing, control of branch cash and negotiable items, outage recovery, and as assigned general ledger accounts. Recognize operational and compliance deficiencies and recommend and implement corrective action. - Manage employee and branch schedules to ensure optimal staffing levels and to uphold member service expectations. Review employee time sheets for accuracy and completion and correct errors in a timely manner to meet payroll deadlines. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products and assist in developing an effective strategy to meet established quote and issue goals. - Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise. - Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships. - Perform other duties as assigned.
ID
2023-5792
Location
4th Ave Branch
Company
Alaska USA Federal Credit Union
City
Spokane
Select State
WA
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.
ID
2023-5774
Location
West Dimond Branch
Company
Alaska USA Federal Credit Union
City
ANCHORAGE
Select State
AK
FLSA Status
Non-Exempt
Reports To: Mortgage Quality Control Compliance Manager   Functions Supervised: Quality Control Officers in all areas   Primary Functions: Supervise and perform quality control on mortgage and real estate loans: coordinate responses to investor/insurer/regulatory audits.   Duties and Responsibilities:   - Supervise QC Officers performing all audit functions required for mortgage loans as outlined in the Quality Control Policies and procedures, and as required by investors, insurers, and regulators. This includes review of origination, regulatory compliance, underwriting, closing, and insurance of assigned loans. - Review loan underwriting decisions to ensure underwriting staff is in compliance with established policy and requirements for FHA, VA, RD, Fannie Mae, Freddie Mac, HUD-184, AHFC, and any other appropriate secondary market investors. Similarly review documentation accepted to support automated underwriting decisions for accuracy and reasonableness. - Review management responses to QC audit findings, compile data and prepare reports upon completion of monthly quality control review, addressing exceptions and remedies as necessary. Prepare all required investor quality control reports and distribute as required; arrange internal publications of monthly Quality Control reports. - Provide guidance, assistance, and training to Mortgage Loan Quality Control staff. Provide feedback and direction to management regarding identified trends and errors. Work with management toward improvement of mortgage loan quality. - Work collaboratively with Production and Operations managers to initiate changes to achieve organizational goals and enhance the quality and efficiency of the department and products. - Perform other duties as assigned.
ID
2023-5790
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports to: Accounting Control Manager   Functions Supervised: None   Primary Functions: Responsible for ensuring timely completion of accurate general ledger reconciliations. Additionally responsible for general ledger account reconciliation set up and maintenance in the companys general ledger reconciliation software.   Duties and Responsibilities: - Ensure completion of all general ledger reconciliations within the assigned time. Review and approve completed account reconciliations performed by accounting staff and external departments and assist subject matter experts (SMEs) with clearing outstanding reconciling items. - Prepare monthly reports that will assist users and management in tracking the efficiency and accuracy of the account reconciliation processes. - Prepare monthly reports on account reconciliation ratings. - Learn and document the purpose, workflow, and reconciliation process for new general ledger accounts. - Analyze the SME processes and recommend changes to procedures and methods that increase productivity, efficiency, and control. - Automate the updated processes by selecting the correct reconciliation template in the account reconciliation system, creating transaction matching rules, and updating the general ledger account settings. - Assist with creating procedures and training assigned account custodian to reconcile in the accounting reconciliation system. - Maintain the account reconciliation system with pertinent policies and procedures and ensure that the appropriate workflow is in place for each account. Update automated reconciliation rules and general ledger account settings as needed. - Maintain internal Accounting department policies and procedures. - Perform other duties as assigned.
ID
2023-5789
Location
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports to: Accounting Control Manager   Functions Supervised: None   Primary Functions: Responsible for ensuring timely completion of accurate general ledger reconciliations. Additionally responsible for general ledger account reconciliation set up and maintenance in the companys general ledger reconciliation software.   Duties and Responsibilities: - Ensure completion of all general ledger reconciliations within the assigned time. Review and approve completed account reconciliations performed by accounting staff and external departments and assist subject matter experts (SMEs) with clearing outstanding reconciling items. - Prepare monthly reports that will assist users and management in tracking the efficiency and accuracy of the account reconciliation processes. - Prepare monthly reports on account reconciliation ratings. - Learn and document the purpose, workflow, and reconciliation process for new general ledger accounts. - Analyze the SME processes and recommend changes to procedures and methods that increase productivity, efficiency, and control. - Automate the updated processes by selecting the correct reconciliation template in the account reconciliation system, creating transaction matching rules, and updating the general ledger account settings. - Assist with creating procedures and training assigned account custodian to reconcile in the accounting reconciliation system. - Maintain the account reconciliation system with pertinent policies and procedures and ensure that the appropriate workflow is in place for each account. Update automated reconciliation rules and general ledger account settings as needed. - Maintain internal Accounting department policies and procedures. - Perform other duties as assigned.
ID
2023-5780
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.
ID
2023-5787
Location
U District Spokane Branch
Company
Alaska USA Federal Credit Union
City
Spokane
Select State
WA
FLSA Status
Non-Exempt
Reports to: Branch Manager   Functions Supervised: Branch Activities and Staff   Primary Functions: Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences. Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Alaska USA Management Philosophy. Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales activities. Assume responsibility for the branch as assigned. Duties and Responsibilities: - Responsible for actively engaging with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Coach, lead and motivate branch employees through consistent observational feedback, conduct required documented monthly one on ones, and facilitate training and skill practice sessions. - Mentor branch staff through employee development and engagement strategies that advance employees for promotional opportunities. - Deepen and retain member relationships through the execution of member engagement strategies through in-person conversations, relationship calling, and referrals to other business lines. - Ensure that meaningful relationships are being built through in-branch promotions and community events to increase brand awareness and generate new business. - Supervise daily operational duties to include compliance, security, branch balancing, control of branch cash and negotiable items, outage recovery, and as assigned general ledger accounts. Recognize operational and compliance deficiencies and recommend and implement corrective action. - Manage employee and branch schedules to ensure optimal staffing levels and to uphold member service expectations. Review employee time sheets for accuracy and completion and correct errors in a timely manner to meet payroll deadlines. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products and assist in developing an effective strategy to meet established quote and issue goals. - Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise. - Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships. - Perform other duties as assigned.
ID
2023-5781
Location
Shadle Branch
Company
Alaska USA Federal Credit Union
City
Spokane
Select State
WA
FLSA Status
Non-Exempt
Reports To: Payroll Manager   Functions Supervised: None   Primary Functions: Responsible for all functions related to the processing of employee payroll for Alaska USA and related companies.   Duties and Responsibilities:   - Perform all necessary calculations and data system input in preparation of the employee payrolls. Perform related report review, auditing and balancing requirements prior to finalizing for Alaska USA and related companies. Meet payroll processing and regulatory reporting deadlines while maintaining a high level of accuracy and confidentiality. - Maintain the payroll information system in conjunction with the Personnel department to ensure up-to-date employee payroll records. - Understand and have the ability to communicate effectively Alaska USA and related companies policies, procedures and benefits, and how they relate to payroll processing. - Develop, maintain, audit and prepare required semi-monthly internal reports using PC spreadsheet applications and third party report writer tools. - Maintain payroll-related files and assist with balancing all assigned general ledger accounts. - Research and respond to payroll-related inquiries and problems with both employees and third parties while maintaining a high level of customer service. - Understand and have the ability to communicate effectively federal and state payroll regulations and laws. - Perform other duties as assigned.
ID
2023-5754
Location
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None    Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Coach, lead and motivate branch employees, and assist with training of products and services and updates on policies and procedures for area branches. - Build meaningful relationships by participating in branch promotions and community events. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products. - Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise. - Provide recommendations for branch and organizational enhancements with consideration for the member and employee experience. - Assume supervision and responsibility for area branches as assigned. - Perform other duties as assigned.
ID
2023-5769
Location
Procura Everett
Company
Alaska USA Federal Credit Union
City
Everett
Select State
WA
FLSA Status
Non-Exempt
Reports to: Varies by location   Functions Supervised: None    Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Coach, lead and motivate branch employees, and assist with training of products and services and updates on policies and procedures for area branches. - Build meaningful relationships by participating in branch promotions and community events. - Obtain state mandated insurance license to quote and bind Personal Lines insurance products. - Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise. - Provide recommendations for branch and organizational enhancements with consideration for the member and employee experience. - Assume supervision and responsibility for area branches as assigned. - Perform other duties as assigned.
ID
2023-5768
Location
Procura Everett
Company
Alaska USA Federal Credit Union
City
Everett
Select State
WA
FLSA Status
Non-Exempt
Reports To: Mortgage Quality Control Compliance Manager   Functions Supervised: Quality Control Officers in all areas   Primary Functions: Supervise and perform quality control on mortgage and real estate loans: coordinate responses to investor/insurer/regulatory audits.   Duties and Responsibilities:   - Supervise QC Officers performing all audit functions required for mortgage loans as outlined in the Quality Control Policies and procedures, and as required by investors, insurers, and regulators. This includes review of origination, regulatory compliance, underwriting, closing, and insurance of assigned loans. - Review loan underwriting decisions to ensure underwriting staff is in compliance with established policy and requirements for FHA, VA, RD, Fannie Mae, Freddie Mac, HUD-184, AHFC, and any other appropriate secondary market investors. Similarly review documentation accepted to support automated underwriting decisions for accuracy and reasonableness. - Review management responses to QC audit findings, compile data and prepare reports upon completion of monthly quality control review, addressing exceptions and remedies as necessary. Prepare all required investor quality control reports and distribute as required; arrange internal publications of monthly Quality Control reports. - Provide guidance, assistance, and training to Mortgage Loan Quality Control staff. Provide feedback and direction to management regarding identified trends and errors. Work with management toward improvement of mortgage loan quality. - Work collaboratively with Production and Operations managers to initiate changes to achieve organizational goals and enhance the quality and efficiency of the department and products. - Perform other duties as assigned.
ID
2023-5770
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.
ID
2023-5775
Location
West Dimond Branch
Company
Alaska USA Federal Credit Union
City
ANCHORAGE
Select State
AK
FLSA Status
Non-Exempt
Reports to: Senior Vice President, IM Operations   Functions Supervised: Technical Support Analysts, Asset Control Officer, and Technical Documentation Specialist. Primary Functions: Manage Compliance and Vulnerability related functions, O/S maintenance activities, IT Assets and department vendor management. Duties and Responsibilities: - Manages assigned personnel by: recruiting and maintaining a trained staff; making employment, promotion and transfer decisions; and ensuring effective use of assigned resources. - Oversee the execution of the Credit Unions vulnerability and configuration management programs -  Develop or participate in the development of IM Operational standards and processes that maintain compliance with Credit Union Technical Compliance and Regulatory programs. - Formulate and implement processes and procedures for tacking hardware, software, and equipment from requisition through retirement. -  Oversee the administration and maintenance of the Anti-Virus program. - Participate in the development of a comprehensive vulnerability management program. - Perform duties of Primary End User Authorization Contact for identified financial systems requiring strict access control. - Develop, implement and maintain management reporting including trend analysis and forecasting for the environment. - Ensure compliance with software and hardware licensing. - Negotiate pricing, terms and maintenance agreements contracts with hardware and software vendors and service providers. - Perform other duties as assigned.
ID
2023-5762
Location
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.
ID
2023-5756
Location
Renton Financial Center
Company
Alaska USA Federal Credit Union
City
Renton
Select State
WA
FLSA Status
Non-Exempt
Reports to: Manager Enterprise Architecture Functions Supervised: None   Primary Functions: Drive business transformation through the creation of enterprise architectures that align current and future technology decisions with company strategy. Develop enterprise architecture strategies, roadmaps, and standards that promote informed, effective, and impactful business and technology investment decisions. Duties and Responsibilities: - Understanding the long-term ("big picture strategist") and short-term (“small picture tactician”) perspectives of situations. - Building and maintaining relationships with organizational stakeholders by leveraging consultative methods. - Collaborates with the broader architecture community to ensure that proposed architectures and solutions align with target architectures and roadmaps. - Providing actionable recommendations using a structured approach to decision analysis that includes technical, risk, financial, and execution capabilities. - Leads and facilitates interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. - Scanning emerging technologies and the business ecosystem for major disruptive technology and non-technology trends that affect business. Providing practical advice and best practices to take advantage of new, or emerging, opportunities. - Translating business architecture and processes into technological decisions to support Product Management teams. - Leveraging knowledge of business, operating, and financial models and frameworks. - Creative problem-solving around product / domain-specific challenges, while thinking about the effects on the rest of the organization. - Understanding, connecting, and articulating technology implications of business goals and vice-versa. - Demonstrating leadership qualities, self-motivation and ability to work in a collaborative team environment while navigating the political landscape. - Facilitating difficult conversations, having a holistic and empathetic mindset, bringing concepts to life through presentations, showcasing excellent written, verbal, and presentation skills. - Developing to-be architectures. - Developing architectural and technical standards. - Evaluate and recommend new technologies in support of Credit Union initiatives and Information Management strategies. - Developing transition architecture to guide migration between as-is and to-be architectures. - Creating roadmaps and strategies for long-term planning while advising on potential disruptive technologies and trends. - Leading discussions with vendors, value added resellers (VARs), and other 3rd parties. - Serving as a visionary in the field of the enterprise architecture discipline. - Perform other duties as assigned.
ID
2023-5758
Location
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
FLSA Status
Exempt
Reports to: Manager Enterprise Architecture Functions Supervised: None   Primary Functions: Drive business transformation through the creation of enterprise architectures that align current and future technology decisions with company strategy. Develop enterprise architecture strategies, roadmaps, and standards that promote informed, effective, and impactful business and technology investment decisions. Duties and Responsibilities: - Understanding the long-term ("big picture strategist") and short-term (“small picture tactician”) perspectives of situations. - Building and maintaining relationships with organizational stakeholders by leveraging consultative methods. - Collaborates with the broader architecture community to ensure that proposed architectures and solutions align with target architectures and roadmaps. - Providing actionable recommendations using a structured approach to decision analysis that includes technical, risk, financial, and execution capabilities. - Leads and facilitates interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. - Scanning emerging technologies and the business ecosystem for major disruptive technology and non-technology trends that affect business. Providing practical advice and best practices to take advantage of new, or emerging, opportunities. - Translating business architecture and processes into technological decisions to support Product Management teams. - Leveraging knowledge of business, operating, and financial models and frameworks. - Creative problem-solving around product / domain-specific challenges, while thinking about the effects on the rest of the organization. - Understanding, connecting, and articulating technology implications of business goals and vice-versa. - Demonstrating leadership qualities, self-motivation and ability to work in a collaborative team environment while navigating the political landscape. - Facilitating difficult conversations, having a holistic and empathetic mindset, bringing concepts to life through presentations, showcasing excellent written, verbal, and presentation skills. - Developing to-be architectures. - Developing architectural and technical standards. - Evaluate and recommend new technologies in support of Credit Union initiatives and Information Management strategies. - Developing transition architecture to guide migration between as-is and to-be architectures. - Creating roadmaps and strategies for long-term planning while advising on potential disruptive technologies and trends. - Leading discussions with vendors, value added resellers (VARs), and other 3rd parties. - Serving as a visionary in the field of the enterprise architecture discipline. - Perform other duties as assigned.
ID
2023-5759
Location
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
FLSA Status
Exempt