Reports To:Varies by location
Primary Functions: Responsible for assisting in the design, performance and support of data communications devices, systems and services, firewall infrastructure and security for all external network connections. This includes remote access, intrusion detection, and proxy services of the credit union and its subsidiaries.
Duties and Responsibilities:
- Network Engineer I and II duties and responsibilities.
- Analyze network performance and assist in identifying topology performance and redundancy weaknesses.
- Implement specific changes to maintain the data communications network infrastructure.
- Perform installation and configuration of firewalls, IDS and proxy services by following requirements for Internet connected devices to allow approved access while maintaining necessary security for web servers and internal systems.
- Responsible for detailed switch and router configurations.
- Coordinate delivery of telecommunications services for the credit union and its subsidiaries.
- Assist in providing work direction and training of Network Support Analysts.
- Coordinate voice communications problem management and resolution with utilities, vendors and management.
- Assist and document the development of data communications standards and procedures to ensure uniform delivery and adequate control of the network.
- Perform other duties as assigned.
Reports To: Anchorage Data Center Manager
Primary Functions: Act as a primary administrator for the organization's user identity lifecycle to include the adds, deletes, and changes of permissions, entitlements, and business roles. Works with application and data owners to ensure users have the appropriate level of access and the required approvals are documented for a positive audit trail. Operate in a fashion that supports the IT Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management (ITSM) for the credit union and its subsidiary operations.
Duties and Responsibilities:
- Validate and complete all user access requests to include addition, maintenance and deletion of users and access rights for the organization, its subsidiaries, authorized third parties and vendors. Maintain appropriate supporting documentation for all actions.
- Compete user related software installations.
- Complete user access modifications for phone and voice mail systems.
- Develop current knowledge of the organization and its daily operations, services, procedures and policies, including technical applications and functions needed to support users in their work. Be familiar with role based access provisioning and able to assist business units to identify appropriate roles for users.
- Monitor request and email queues to ensure approved modifications are fulfilled in accordance with defined service level agreements.
- Take ownership for quality of work and fulfilling end user service requirements.
- Make effective use of office resources such as ServiceNow, Active Directory, Exchange, Citrix, various databases and reports, third party applications/technical guides, and internal user and procedure manuals.
- Function as EUAC for Fedline and GFX users.
- Adhere to organization and departmental policy, procedure and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence.
- Perform other duties as assigned.
Reports To: Senior Buyer
Primary Functions: Underwrite indirect loan requests.
Duties and Responsibilities:
- Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines.
- Rapidly underwrite and respond to credit requests sent to the Dealer Loan Center by network dealers.
- Participate in dealer relations activities as necessary to promote the credit union's interests.
- Maintain dealer and trade contacts, apprising management of industry trends which may necessitate refinements to the indirect lending program.
- Support other loan centers as required.
- Perform other duties as assigned.
Reports To: Senior Buyer
Primary Functions: Underwrite indirect loan requests.
Duties and Responsibilities:
- Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines.
- Rapidly underwrite and respond to credit requests sent to the Dealer Loan Center by network dealers.
- Participate in dealer relations activities as necessary to promote the credit union's interests.
- Maintain dealer and trade contacts, apprising management of industry trends which may necessitate refinements to the indirect lending program.
- Support other loan centers as required.
- Perform other duties as assigned.
Reports To: Dealer Loan Center Support Supervisor
Primary Functions: Process dealer originated loan contracts.
Duties and Responsibilities:
- Requires the ability to work with little supervision due to extended department hours.
- Assemble loan request packages for underwriters, consisting of loan applications submitted from network dealers and account information from the data system.
- Maintain internal worksheets and logs, and ensure timely transmittal of packages to Consumer Loan Administration.
- Respond to dealer inquiries regarding status of applications, membership qualifications, loan payoffs and questions regarding closed loans.
- Perform other duties as assigned.
Reports To: Anchorage Data Center Manager
Primary Functions: Act as a primary administrator for the organization's user identity lifecycle to include the adds, deletes, and changes of permissions, entitlements, and business roles. Works with application and data owners to ensure users have the appropriate level of access and the required approvals are documented for a positive audit trail. Operate in a fashion that supports the IT Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management (ITSM) for the credit union and its subsidiary operations.
Duties and Responsibilities:
- Validate and complete all user access requests to include addition, maintenance and deletion of users and access rights for the organization, its subsidiaries, authorized third parties and vendors. Maintain appropriate supporting documentation for all actions.
- Compete user related software installations.
- Complete user access modifications for phone and voice mail systems.
- Develop current knowledge of the organization and its daily operations, services, procedures and policies, including technical applications and functions needed to support users in their work. Be familiar with role based access provisioning and able to assist business units to identify appropriate roles for users.
- Monitor request and email queues to ensure approved modifications are fulfilled in accordance with defined service level agreements.
- Take ownership for quality of work and fulfilling end user service requirements.
- Make effective use of office resources such as ServiceNow, Active Directory, Exchange, Citrix, various databases and reports, third party applications/technical guides, and internal user and procedure manuals.
- Function as EUAC for Fedline and GFX users.
- Adhere to organization and departmental policy, procedure and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence.
- Perform other duties as assigned.
Reports To: SC Recovery Manager
This is a Supervisory Position
Functions Supervised: Recovery
Primary Functions: Perform collection activity on assigned accounts.
Duties and Responsibilities:
- Perform all duties of a Special Credits Recovery Officer III.
- Responsible for the review of Recovery collection and associated work and for making recommendations regarding the need for adjustment in work routines.
- Responsible for daily management of work flow, responsible for general ledger accounting, preparation of monthly reports / portfolio analysis, daily processing / calendars, and processing collection agency assignment reports.
- Responsible for management of assignments and recalls to and from collection agencies and/or legal actions on collection accounts in order to optimize recoveries and minimize expenses.
- Develop and train staff to understand and comply with all policies, laws and procedures as they relate to collections.
- Perform other duties as assigned.
Reports to: Operations Outbound Call Officer
Primary Functions: Initiate outbound telephone contact with members in order to provide excellent member service in support of products and services such as online account opening.
Duties and Responsibilities:
- Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
- Maintain a thorough knowledge of credit union services, sales culture, pricing, policies, procedures, training materials and general operations practices.
- Establish new account relationships within credit union operational guidelines.
- In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts and other credit union services.
- Identify and offer products and services that would be beneficial to the member.
- Provide production support to departments within the Operations group as time permits.
- Provide guidance and resources to members that lead to a positive member experience.
- Provide regular feedback to management on all aspects of the online account opening process which may include, but are not limited to, member comments, trends and suggestions.
- Perform other duties as assigned.
Reports To: Senior Facilities Project Manager
Primary Functions: Responsible for project/contract scope development, coordination, oversight and closeout, space utilization and tracking, and vendor management.
Duties and Responsibilities:
- Work with department managers in planning remodels and office relocations.
- Develop scope of work documentation and/or project plans for required assigned activities.
- Ensure use of change control and project management processes.
- Conduct and document project inspections.
- Coordinate all aspects of a project from conception to completion.
- Develop and deliver status reports on assigned activities.
- Interact effectively with Contractors, evaluate competitive bids and proposals, escalate performance or service problems within contractor organizations.
- Participate in project and planning meetings
- Accountable for on time and in budget delivery
- Knowledge of applicable statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives.
- Perform other duties as assigned.
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.
Duties and Responsibilities:
- Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service.
- Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services.
- Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need.
- Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines.
- Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner.
- Open all types of new accounts while assisting the member to effectively use account.
- Receive and process member service requests. Identify, research and correct member account discrepancies.
- Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned.
- Perform other duties as assigned.
Reports To: Employment Manager
Primary Functions: Receptionist and clerical support.
Duties and Responsibilities:
- Act as the department's receptionist. Greet and respond to routine inquiries via phone, email, or in person.
- Assist applicants with the online employment application process and provide position status updates.
- Responsible for timely and accurate data entry utilizing various system applications.
- Receive and distribute mail for the department.
- Responsible for monitoring, ordering, and organizing office supplies.
- Responsible for accurate filing of departmental materials. Maintain a variety of departmental control and documentation logs and records.
- Maintain the integrity and confidentiality of personnel information and records.
- Perform other duties as assigned.
Reports To: Branch Manager II
Functions Supervised: Branch Office Activities
Primary Functions: Supervise the activities of the branch office with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of credit union products and services. Assume responsibility for the branch as assigned
Duties and Responsibilities:
- Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
- Coach, lead and motivate branch employees; promote participation in cross sales of products and services. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals.
- Ensure compliance with credit union marketing, image, and service delivery goals within area of responsibility.
- Responsible for quality and accuracy of teller, new accounts, member service and loan transactions.
- Responsible for the security, accountability, and control of branch office cash, negotiable items, and, as assigned, general ledger accounts.
- Recommend and coordinate with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business.
- Coordinate the personnel functions for branch employees with manager to include staff scheduling, training, evaluating performance, employee morale, and policy compliance.
- Ensure that branch personnel are familiar and comply with established policies and procedures.
- Perform duties of Senior Financial Services Representative position as required.
- Assume responsibility for the branch as assigned.
- Obtain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned.
- Perform other duties as assigned.
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.
Duties and Responsibilities:
- Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service.
- Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services.
- Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need.
- Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines.
- Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner.
- Open all types of new accounts while assisting the member to effectively use account.
- Receive and process member service requests. Identify, research and correct member account discrepancies.
- Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned.
- Perform other duties as assigned.
Reports to: Varies by Location
Functions Supervised: Area Branch Services Support
Primary Functions: Support activities within assigned area with emphasis on service and sales delivery, staff recruitment, on-boarding, staff development and community engagement.
Duties and Responsibilities:
- Support the area vice president to improve service and sales performance through in-branch coaching and implementation of best practices.
- Monitor branch staffing levels and manage senior branch services specialist schedules to cover absences, vacant positions, and branch needs.
- Coach, lead and motivate senior branch services specialists and promote participation in area service and sales delivery.
- Support the area vice president during recurring branch manager and assistant branch manager meetings and conduct recurring senior branch services specialist meetings.
- Assist in with selection and hiring of area staff, on-boarding, coordinate initial staff training and identify and develop area mentors to assist with ongoing training needs.
- Maintain in-depth knowledge of branch operations, conduct branch compliance audits, as assigned, and work in partnership with the area vice president to correct deficiencies.
- Assist the area vice president with branch audit response, personnel actions, and performance evaluations.
- Represent the credit union in community, professional and trade associations, as assigned, and identify additional community engagement opportunities within the area.
- Assist to coordinate staffing, training, and scheduling for area community events, trade shows and volunteer opportunities.
- Perform duties of a branch manager as required.
- Oversee area responsibilities in absence of the area vice president.
- Perform other duties as assigned.
Reports to: CLA Title Manager
Functions Supervised: Title Specialists
Primary Functions: Supervise Title Specialists and assigned departmental functions to ensure the accurate and timely recordation of the credit union's lien on titles and provide superior member service.
Duties and Responsibilities:
- Responsible for the selection, development, and performance of direct reports to retain a motivated and professional team. Participate in training others as directed.
- Supervise assigned personnel and direct the daily operations of the title specialists, including but not limited to; (1) use of VINtek reports to effectively monitor all accounts pending title, (2) ensure the credit union's lien is recorded in a timely manner, according to law, and on the correct security instrument (3) verify the proper security instrument is used to perfect the credit unions security interest (4) follow up is consistent and documented in VINtek, and (5) keep management informed of adverse situations, or negative trends.
- Act in the absence of the CLA Titles Manager.
- Take all actions necessary to prevent fraud, recover a loss and mitigate risk to the credit union as it relates to titles. This includes working with investigators, other areas of the credit union and requesting DMV records or filing complaints with the appropriate agencies.
- Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities.
- Provide prompt, professional, helpful, knowledgeable and courteous member service.
- Act as a liaison and work collaboratively with others and across geographic locations to coordinate, recommend and initiate changes or strategies to achieve organizational goals and enhance the quality and efficiency of Consumer Loan Administration.
- Protect member confidential information and ensure lien documents, files, members information and credit union checks are properly secured.
- Responsible for the development and maintenance of procedures and on the job training materials.
- Complete personnel related tasks in a timely manner. This includes but is not limited to performance evaluations and the review and approval of timesheets.
- Perform other duties as assigned.
Reports to: Varies by Location
Functions Supervised: Area Branch Services Support
Primary Functions: Support activities within assigned area with emphasis on service and sales delivery, staff recruitment, on-boarding, staff development and community engagement.
Duties and Responsibilities:
- Support the area vice president to improve service and sales performance through in-branch coaching and implementation of best practices.
- Monitor branch staffing levels and manage senior branch services specialist schedules to cover absences, vacant positions, and branch needs.
- Coach, lead and motivate senior branch services specialists and promote participation in area service and sales delivery.
- Support the area vice president during recurring branch manager and assistant branch manager meetings and conduct recurring senior branch services specialist meetings.
- Assist in with selection and hiring of area staff, on-boarding, coordinate initial staff training and identify and develop area mentors to assist with ongoing training needs.
- Maintain in-depth knowledge of branch operations, conduct branch compliance audits, as assigned, and work in partnership with the area vice president to correct deficiencies.
- Assist the area vice president with branch audit response, personnel actions, and performance evaluations.
- Represent the credit union in community, professional and trade associations, as assigned, and identify additional community engagement opportunities within the area.
- Assist to coordinate staffing, training, and scheduling for area community events, trade shows and volunteer opportunities.
- Perform duties of a branch manager as required.
- Oversee area responsibilities in absence of the area vice president.
- Perform other duties as assigned.
Reports To: Dealer Loan Center Support Supervisor
Primary Functions: Process dealer originated loan contracts.
Duties and Responsibilities:
- Requires the ability to work with little supervision due to extended department hours.
- Assemble loan request packages for underwriters, consisting of loan applications submitted from network dealers and account information from the data system.
- Maintain internal worksheets and logs, and ensure timely transmittal of packages to Consumer Loan Administration.
- Respond to dealer inquiries regarding status of applications, membership qualifications, loan payoffs and questions regarding closed loans.
- Perform other duties as assigned.
Reports to: Varies by Location
Functions Supervised: None
Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes.
Duties and Responsibilities:
1. Serves as a contact between business stakeholders and Agile teams.
2. Develops a working knowledge of credit union business operations
3. Develops general knowledge of current and emerging applications.
4. Effectively identify and document requirements and technical specifications
5. Identify and solve business problems by implementing value-based business solutions
6. Effectively prioritize requirements to identify critical needs
7. Collaborate with developers on technical design and implementation
8. Collaborate with stakeholders on test case documentation
9. Collaborate with stakeholders on test case execution and acceptance
10. Document and track solution defects and resolution
11. Collaborates with stakeholders on rollout of business solution
12. Participate in the coordination activites for implementation planning and execution
13. Work closely with other analysts to collaborate in knowledge sharing activities
14. Perform other duties as assigned in support of team efforts and results
Reports To: Regional Director of Dealer Development - WA/OR/CA/AZ
Primary Functions: Market indirect loan services to current and potential network dealers within assigned market area.
Duties and Responsibilities:
- Identify potential network dealers and market the credit union's indirect lending service to them.
- Provide initial and follow up program training and loan origination materials to network dealers.
- Act as liaison between dealer underwriting and funding departments and assigned dealers.
- Maintain a schedule of recurring contact with assigned dealers.
- Monitor competitor's dealer loan programs and recommend enhancements to the credit union's programs as appropriate.
- Periodically review with the Credit Development Manager the volume and quality of loan production for each network dealer.
- Report to management on contact with current and potential network dealers.
- Coordinate potential field of membership expansion opportunities with Member Business Development.
- Perform other duties as assigned.
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.
Duties and Responsibilities:
- Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service.
- Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services.
- Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need.
- Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines.
- Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner.
- Open all types of new accounts while assisting the member to effectively use account.
- Receive and process member service requests. Identify, research and correct member account discrepancies.
- Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned.
- Perform other duties as assigned.
