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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2020-2214
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2020-2213
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Real Estate Loan Center Origination and Processing Supervisor   Primary Functions: Originate real estate and mortgage loans.   Duties and Responsibilities: - Ensure members provided timely and accurate information on the credit union's real estate loan programs, handle member inquires related to real estate or mortgage loans. - Answer all in-coming calls as necessary pertaining to real estate and mortgage lending issues. Provide back in the telephone queue. - Maintain current in depth knowledge of real estate lending policies and guidelines. Maintain current general knowledge of mortgage lending policies and guidelines. - Originated applications for in-house and other non-mortgage real estate loans. - Underwrite real estate loan applications. - Provide assistance to real estate processors as necessary. - Provide assistance to processors as necessary. - On approved files give the real estate processor the loan file to contact the member with loan approval and conditions. Clear loan conditions timely to ensure a smooth closing. - On declined files, advise the borrower of the decline and issue refunds, returning documentation as necessary. - Promote Alaska USA real estate programs and cross-sell credit union services. - Perform other duties as assigned.
ID
2021-2817
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Fraud Operations Manager   Primary Functions: Perform activities related to fraud management   Duties and Responsibilities: - Investigate fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues. - Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses. - Review daily reports for unauthorized share activity. - Maintain case files and work with law enforcement agencies and other credit union departments. - Enter fraud cases in the case management system. - Report suspicious activity as required by the Bank Secrecy Act. - Assist in the preparation of filing bonded claims and un-bonded charge off recommendations. - Conduct daily new business and member account and/or changed account review and due diligence actions in compliance with the USA Patriot Act Member Identification Program (MIP). - Receive and place calls to provide information to branches, the Member Service Center, lending departments and members on fraud, identity theft or Member Identification Program. - Perform other duties as assigned.
ID
2021-2876
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Varies by location   Primary Functions: Process titles, UCC filing and other security instruments to perfect the credit union's lien.   Duties and Responsibilities:   - Receive, review, collect, monitor and process all documentation necessary to perfect the Credit Union's security interest (lien) on the title, UCC or other security instrument, in at least one state. - Perform consistent follow up on accounts pending title. Ensure the credit union's lien is recorded in a timely manner and in accordance with federal and state laws and on the correct security instrument. - Utilize title management system reports to facilitate follow up, including but not limited to working the accounts pending report daily. - Thoroughly and accurately document all activity in the title management system. - Inform management of any problematic aged accounts pending title or unusual activity. - Perform maintenance functions, including but not limited to, obtaining loan payoff information and preparing stop payments in a timely manner, as necessary. - Act as a liaison and work collaboratively with other departments. - Provide prompt, professional, helpful, knowledgeable and courteous member service. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - As assigned, perform title follow-up on indirect (dealer) loans pending title - Perform other duties as assigned
ID
2021-2875
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Corporate Counsel Contracting and Vendor Management Functions Supervised:   Primary Functions: Independently facilitate, support, and grow the credit union’s vendor risk management program to mitigate against vendor risks in alignment with enterprise risk tolerances. Facilitate initial and periodic due diligence reviews of vendors through the collection, review, and preparation of executive summaries of vendor documentation and continuous monitoring of the credit union’s cumulative vendor risk profile. Assist business lines as needed with vendor risk activities along with reviewing and developing policies and procedures that support the growing credit union vendor risk management functions.   Duties and Responsibilities: - Initiates and facilitates vendor screening processes and performs initial and periodic due diligence reviews in a timely fashion. - Maintains continuous monitoring of vendors between periodic due diligence reviews for issues such as OFAC and UDAAP compliance. - Maintains heightened level of summary documentation including documented internal risk acceptances on each vendor under the purview of the vendor risk management function. - Maintains schedules of vendor ongoing due diligence and performance reviews based on risk rating and criticality. - Coordinates with management and key stakeholders regarding vendor risk and performance. - Reports on and escalates risk issues to the Corporate Counsel Contracting and Vendor Management. - Maintains best-in-class data and matrix’s for monthly and periodic credit union wide reporting requirements. - Identifies ways to improve risk and performance policies/procedures/processes, user experience, and systems involved in the monitoring and tracking of vendor risk with an emphasis on a risk-based approach that is consistent and repeatable across risk dimensions. - Develops a working knowledge of all vendor relationships under the purview of the vendor risk management function. - Maintains a thorough understanding of all relevant internal policies and external regulatory requirements applicable to credit union vendor risk management. - Actively supports and promotes a culture of progress ensuring day-to-day quality & risk mitigation is maintained through periods of strategic change. - Develops and provides assistance to other members of the department. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned. - Performs other duties as assigned.        
ID
2021-2882
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To:Varies by location   Primary Functions: Responsible for assisting in the design, performance and support of data communications devices, systems and services, firewall infrastructure and security for all external network connections. This includes remote access, intrusion detection, and proxy services of the credit union and its subsidiaries.   Duties and Responsibilities: - Network Engineer I and II duties and responsibilities. - Analyze network performance and assist in identifying topology performance and redundancy weaknesses. - Implement specific changes to maintain the data communications network infrastructure. - Perform installation and configuration of firewalls, IDS and proxy services by following requirements for Internet connected devices to allow approved access while maintaining necessary security for web servers and internal systems. - Responsible for detailed switch and router configurations. - Coordinate delivery of telecommunications services for the credit union and its subsidiaries. - Assist in providing work direction and training of Network Support Analysts. - Coordinate voice communications problem management and resolution with utilities, vendors and management. - Assist and document the development of data communications standards and procedures to ensure uniform delivery and adequate control of the network. - Perform other duties as assigned.
ID
2021-2510
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Anchorage Data Center Manager   Primary Functions: Act as a primary administrator for the organization's user identity lifecycle to include the adds, deletes, and changes of permissions, entitlements, and business roles. Works with application and data owners to ensure users have the appropriate level of access and the required approvals are documented for a positive audit trail. Operate in a fashion that supports the IT Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management (ITSM) for the credit union and its subsidiary operations.   Duties and Responsibilities: - Validate and complete all user access requests to include addition, maintenance and deletion of users and access rights for the organization, its subsidiaries, authorized third parties and vendors. Maintain appropriate supporting documentation for all actions. - Compete user related software installations. - Complete user access modifications for phone and voice mail systems. - Develop current knowledge of the organization and its daily operations, services, procedures and policies, including technical applications and functions needed to support users in their work. Be familiar with role based access provisioning and able to assist business units to identify appropriate roles for users. - Monitor request and email queues to ensure approved modifications are fulfilled in accordance with defined service level agreements. - Take ownership for quality of work and fulfilling end user service requirements. - Make effective use of office resources such as ServiceNow, Active Directory, Exchange, Citrix, various databases and reports, third party applications/technical guides, and internal user and procedure manuals. - Function as EUAC for Fedline and GFX users. - Adhere to organization and departmental policy, procedure and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Perform other duties as assigned.
ID
2021-2872
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Senior Buyer   Primary Functions: Underwrite indirect loan requests.   Duties and Responsibilities:   - Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Rapidly underwrite and respond to credit requests sent to the Dealer Loan Center by network dealers. - Participate in dealer relations activities as necessary to promote the credit union's interests. - Maintain dealer and trade contacts, apprising management of industry trends which may necessitate refinements to the indirect lending program. - Support other loan centers as required. - Perform other duties as assigned.
ID
2021-2580
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: SC Recovery Manager   This is a Supervisory Position   Functions Supervised: Recovery   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities:   - Perform all duties of a Special Credits Recovery Officer III. - Responsible for the review of Recovery collection and associated work and for making recommendations regarding the need for adjustment in work routines. - Responsible for daily management of work flow, responsible for general ledger accounting, preparation of monthly reports / portfolio analysis, daily processing / calendars, and processing collection agency assignment reports. - Responsible for management of assignments and recalls to and from collection agencies and/or legal actions on collection accounts in order to optimize recoveries and minimize expenses. - Develop and train staff to understand and comply with all policies, laws and procedures as they relate to collections. - Perform other duties as assigned.
ID
2021-2843
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Dealer Loan Center Support Supervisor   Primary Functions: Process dealer originated loan contracts.   Duties and Responsibilities:   - Requires the ability to work with little supervision due to extended department hours. - Assemble loan request packages for underwriters, consisting of loan applications submitted from network dealers and account information from the data system. - Maintain internal worksheets and logs, and ensure timely transmittal of packages to Consumer Loan Administration. - Respond to dealer inquiries regarding status of applications, membership qualifications, loan payoffs and questions regarding closed loans. - Perform other duties as assigned.
ID
2021-2850
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by location.   Functions Supervised: None.   Primary Functions: Collaborates as a member of Agile development teams in developing applications designed to achieve strategic business outcomes.   Duties and Responsibilities:   - Takes initiative in projects, executing responsibilities, and collaborating with others - Develop fault-tolerant, scalable solutions to satisfy technical requirements - Utilizes technical knowledge to write and complete software tasks and projects - Tests, integrates, writes, troubleshoots, and debugs software applications - Adhere to company standards and apply design principles and patterns to develop robust software - Works closely with other engineers to collaborate in the areas of coding standards, and system related issues - Perform other duties as assigned in support of team efforts and results.  
ID
2021-2845
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by Location   Functions Supervised: None   Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes. Duties and Responsibilities:   1. Serves as a contact between business stakeholders and Agile teams. 2. Develops a working knowledge of credit union business operations 3. Develops general knowledge of current and emerging applications. 4. Effectively identify and document requirements and technical specifications 5. Identify and solve business problems by implementing value-based business solutions 6. Effectively prioritize requirements to identify critical needs 7. Collaborate with developers on technical design and implementation 8. Collaborate with stakeholders on test case documentation 9. Collaborate with stakeholders on test case execution and acceptance 10. Document and track solution defects and resolution 11. Collaborates with stakeholders on rollout of business solution 12. Participate in the coordination activites for implementation planning and execution 13. Work closely with other analysts to collaborate in knowledge sharing activities 14. Perform other duties as assigned in support of team efforts and results
ID
2021-2849
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2832
Location : Name
MetroCenter Fry's
Company
Alaska USA Federal Credit Union
City
Phoenix
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2811
Location : Name
North Peoria Branch
Company
Alaska USA Federal Credit Union
City
Peoria
Select State
AZ
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2829
Location : Name
North Peoria Branch
Company
Alaska USA Federal Credit Union
City
Peoria
Select State
AZ
Reports to: Varies by Location   Functions Supervised: None   Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes. Duties and Responsibilities:   1. Serves as a contact between business stakeholders and Agile teams. 2. Develops a working knowledge of credit union business operations 3. Develops general knowledge of current and emerging applications. 4. Effectively identify and document requirements and technical specifications 5. Effectively prioritize requirements to identify critical needs 6. Collaborate with stakeholders on test case documentation 7. Collaborate with stakeholders on test case execution and acceptance 8. Document and track solution defects and resolution 9. Collaborates with stakeholders on rollout of business solution 10. Participate in the coordination activites for implementation planning and execution 11. Work closely with other analysts to collaborate in knowledge sharing activities 12. Perform other duties as assigned in support of team efforts and results
ID
2021-2810
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Varies by location   Primary Functions: Responsible for developing new business, structuring, underwriting, and closing of business and commercial loans, as well as monitoring and maintaining a loan portfolio.   Duties and Responsibilities:   - Meet with business members and prospective business members to promote the credit union's commercial loan services and solicit new business. - Interview prospective borrowers and request necessary information to process loan requests. - Analyze applicant's financial status, credit, and evaluate collateral to determine feasibility of loan approval. - Negotiate loan structure with prospective borrower, including fees, loan repayment terms and other credit terms. - Underwrite credit requests taking into consideration applicable policies, procedures, guidelines and analyzed risk and present processed applications to appropriate approval authorities within the credit union as required. - Assist members with inquiries and information requests and resolve issues relating to loan products and services offered. - Promote and cross-sell other products and services as appropriate. - Monitor loan portfolio to ensure proper management of risk ratings, compliance with loan covenants and early identification of potential problems. Participate in collection efforts as necessary. - Participate in the credit union's business development activities, represent the credit union in industry and professional associations, community organizations, local business groups, etc. - Perform other duties as assigned.
ID
2021-2823
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Varies by Location   Functions Supervised: None   Primary Functions: Collaborates in the analysis of system specific requirements and back-end processes of technology solutions. An active Agile team member with business stakeholders and software engineers developing solutions to achieve strategic business outcomes. Duties and Responsibilities:   1. Serves as a contact between business stakeholders and Agile teams. 2. Develops a working knowledge of credit union business operations 3. Develops general knowledge of current and emerging applications. 4. Effectively identify and document requirements and technical specifications 5. Effectively prioritize requirements to identify critical needs 6. Collaborate with stakeholders on test case documentation 7. Collaborate with stakeholders on test case execution and acceptance 8. Document and track solution defects and resolution 9. Collaborates with stakeholders on rollout of business solution 10. Participate in the coordination activites for implementation planning and execution 11. Work closely with other analysts to collaborate in knowledge sharing activities 12. Perform other duties as assigned in support of team efforts and results
ID
2021-2802
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Data Center Services Supervisor   Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment to include: installation/deployment, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value and convenience to our members.   Duties and Responsibilities:   - Maintain core infrastructure environment to include: installation, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment to meet organizational needs. - Assist with maintenance and support of enterprise backup and recovery solutions. - Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure, ensuring stable and available systems computing environments. - Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise. - Participate in the design and deployment of security controls and standards. Research and mitigation of security vulnerabilities. Deploy and maintain enterprise anti-virus, malware, and data-loss prevention controls. - Assist with the delivery of software through the enterprise automated environment. - Demonstrate full understanding of how changes will impact the supported systems and all products that use those systems. - Coordinate and execute system install, configuration, integration, patching, upgrades, and changes ensuring adherence to client SDLC, ITSM, and other policies and procedures. - Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration. - Assist in active grooming and executing of tasks for prioritization and completion of work tasks. - Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions. - Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested. - Assist in developing and maintaining adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities. - Adhere to organization and departmental policies, programs, procedures and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Take ownership for quality of work and accurate and timely completion of assignments. - Perform occasional after hours work and on-call as assigned. - Assist in primary training and mentoring of junior staff. - Perform other duties as assigned.
ID
2021-2821
Location : Name
Glendale Data Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ