Job Listings

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports To: Varies by location   Functions Supervised: Branch Services   Primary Functions: Responsible for overall branch functions and delivery to include: member engagement, coach and mentor staff for growth, and achieve the business and financial objectives of the credit union. Foster a positive environment of openness where teams at various levels can all achieve, report on activities, conduct community outreach, and consult with members to provide financial solutions and creative service-based problem resolution.   Duties and Responsibilities: - Develop, monitor and manage the member experience and service levels within the branch. Provide leadership to the branch member engagement team to build meaningful relationships and promote member loyalty. - Coach and mentor the member engagement team to tailor appropriate products and services, to fit the individual financial needs of each member. Meet with employees regularly, on an individual and group basis to establish and reinforce training of new technology, products, services and procedures. - Leverage problem-solving and strong communication skills to resolve personnel and member concerns. - Deliver effective member engagement strategies through community events, sponsorships and financial literacy training. - Be the face of Alaska USA at professional groups as assigned, representing a professional, friendly and helpful presence with every interaction. - Obtain and maintain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Ensure compliance of all financial policies, procedures and regulatory requirements. - Responsible for proper opening and closing procedures of the branch, security, physical control and maintenance of the facility including: equipment, supply inventory, managing individual and branch cash, negotiable items and general ledgers as assigned, and timely completion of management reports. - Responsible for the personnel functions within the branch including staffing, training, evaluating performance, maintaining a high level of employee morale/job satisfaction, and policy compliance. - Maintain a thorough knowledge of applicable market trends. - Recommend branch workflow improvements to streamline operational processes. - Perform other duties as assigned.

Reports To: Real Estate Loan Center Origination and Processing Supervisor   Primary Functions: Originate real estate and mortgage loans.   Duties and Responsibilities: - Ensure members provided timely and accurate information on the credit union's real estate loan programs, handle member inquires related to real estate or mortgage loans. - Answer all in-coming calls as necessary pertaining to real estate and mortgage lending issues. Provide back in the telephone queue. - Maintain current in depth knowledge of real estate lending policies and guidelines. Maintain current general knowledge of mortgage lending policies and guidelines. - Originated applications for in-house and other non-mortgage real estate loans. - Underwrite real estate loan applications. - Provide assistance to real estate processors as necessary. - Provide assistance to processors as necessary. - On approved files give the real estate processor the loan file to contact the member with loan approval and conditions. Clear loan conditions timely to ensure a smooth closing. - On declined files, advise the borrower of the decline and issue refunds, returning documentation as necessary. - Promote Alaska USA real estate programs and cross-sell credit union services. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports To: Director, Insurance Sales   This is a Supervisory Position   Primary Functions: The Personal Insurance Manager is responsible for the personal service staff and for complete customer service. Supervising the activities of the branch personal insurance staff is essential while creating sales and service excellence.   Duties and Responsibilities:   - Strive for agency efficiency through continuous process improvement, monitoring work flow and effective utilization of automation implementation. - Ensure high levels of customer satisfaction and customer service by improving ongoing service delivery methods. - Maintain audits to assure compliance with agency procedures and policies. - Work to maintain low loss ratios through risk control practices and direct the implementation of loss reduction programs for clients utilizing company resources to improve insured's risk. - Provide assistance to all employees when necessary for response to technical issues, professionalism and E&O matters. - Monitor expiration and renewal processes. - Oversee the claims function to ensure proper and fair response for clients. - Perform insurance functions necessary to support the agency to include, but not limited to, processing claims, premiums, refunds, billings, file maintenance, policy changes, mid term policy changes, new business and renewals. - Must have a good understanding of company underwriting rules for placement of coverage. Ability to complete all applications and enter data into database. Initiate marketing of new and renewal business. - Review quotes obtained from surplus lines markets to formulate a proposal. Complete required surplus lines forms. - Perform review of the clients account to determine gaps in coverage. - Cross sell other insurance products offered by the agency or credit union. - Train new Customer Service Representatives and Account Managers. - Network with other departments within the Credit Union to promote insurance sales and referral business.

Reports to: Corporate Counsel Contracting and Vendor Management Functions Supervised:   Primary Functions: Independently facilitate, support, and grow the credit union’s vendor risk management program to mitigate against vendor risks in alignment with enterprise risk tolerances. Facilitate initial and periodic due diligence reviews of vendors through the collection, review, and preparation of executive summaries of vendor documentation and continuous monitoring of the credit union’s cumulative vendor risk profile. Assist business lines as needed with vendor risk activities along with reviewing and developing policies and procedures that support the growing credit union vendor risk management functions.   Duties and Responsibilities: - Initiates and facilitates vendor screening processes and performs initial and periodic due diligence reviews in a timely fashion. - Maintains continuous monitoring of vendors between periodic due diligence reviews for issues such as OFAC and UDAAP compliance. - Maintains heightened level of summary documentation including documented internal risk acceptances on each vendor under the purview of the vendor risk management function. - Maintains schedules of vendor ongoing due diligence and performance reviews based on risk rating and criticality. - Coordinates with management and key stakeholders regarding vendor risk and performance. - Reports on and escalates risk issues to the Corporate Counsel Contracting and Vendor Management. - Maintains best-in-class data and matrix’s for monthly and periodic credit union wide reporting requirements. - Identifies ways to improve risk and performance policies/procedures/processes, user experience, and systems involved in the monitoring and tracking of vendor risk with an emphasis on a risk-based approach that is consistent and repeatable across risk dimensions. - Develops a working knowledge of all vendor relationships under the purview of the vendor risk management function. - Maintains a thorough understanding of all relevant internal policies and external regulatory requirements applicable to credit union vendor risk management. - Actively supports and promotes a culture of progress ensuring day-to-day quality & risk mitigation is maintained through periods of strategic change. - Develops and provides assistance to other members of the department. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned. - Performs other duties as assigned.        

Reports To: Consumer Telephone Loan Originations Officer   Primary Functions: Answer loan related telephone inquiries. Accurately complete credit applications, NADA guidebook values and provide excellent member service.   Duties and Responsibilities: - Develop and maintain a current in-depth knowledge of all consumer lending policies, guidelines, and programs and be prepared to respond to related inquiries. - Respond to all telephone inquiries pertaining to loan related issues. - Obtain the information necessary to complete credit applications and other loan related documentation for consumer loans. Exercise critical thought to gather additional information that may be imperative for credit evaluation. - Establish accurate valuations for all collateralized loan requests. - Comply with all regulatory restrictions to qualify non-member applicants for membership. - Receive and post loan extensions/due date change requests. - Receive, accurately record and forward for processing, member account transactions through MRMS. - Cross sell credit union services. - Perform other duties as assigned.

Reports To: Consumer Telephone Loan Originations Officer   Primary Functions: Answer loan related telephone inquiries. Accurately complete credit applications, NADA guidebook values and provide excellent member service.   Duties and Responsibilities: - Develop and maintain a current in-depth knowledge of all consumer lending policies, guidelines, and programs and be prepared to respond to related inquiries. - Respond to all telephone inquiries pertaining to loan related issues. - Obtain the information necessary to complete credit applications and other loan related documentation for consumer loans. Exercise critical thought to gather additional information that may be imperative for credit evaluation. - Establish accurate valuations for all collateralized loan requests. - Comply with all regulatory restrictions to qualify non-member applicants for membership. - Receive and post loan extensions/due date change requests. - Receive, accurately record and forward for processing, member account transactions through MRMS. - Cross sell credit union services. - Perform other duties as assigned.

Reports To: Consumer Telephone Loan Originations Officer   Primary Functions: Answer loan related telephone inquiries. Accurately complete credit applications, NADA guidebook values and provide excellent member service.   Duties and Responsibilities: - Develop and maintain a current in-depth knowledge of all consumer lending policies, guidelines, and programs and be prepared to respond to related inquiries. - Respond to all telephone inquiries pertaining to loan related issues. - Obtain the information necessary to complete credit applications and other loan related documentation for consumer loans. Exercise critical thought to gather additional information that may be imperative for credit evaluation. - Establish accurate valuations for all collateralized loan requests. - Comply with all regulatory restrictions to qualify non-member applicants for membership. - Receive and post loan extensions/due date change requests. - Receive, accurately record and forward for processing, member account transactions through MRMS. - Cross sell credit union services. - Perform other duties as assigned.

Reports To: Consumer Telephone Loan Originations Officer   Primary Functions: Answer loan related telephone inquiries. Accurately complete credit applications, NADA guidebook values and provide excellent member service.   Duties and Responsibilities: - Develop and maintain a current in-depth knowledge of all consumer lending policies, guidelines, and programs and be prepared to respond to related inquiries. - Respond to all telephone inquiries pertaining to loan related issues. - Obtain the information necessary to complete credit applications and other loan related documentation for consumer loans. Exercise critical thought to gather additional information that may be imperative for credit evaluation. - Establish accurate valuations for all collateralized loan requests. - Comply with all regulatory restrictions to qualify non-member applicants for membership. - Receive and post loan extensions/due date change requests. - Receive, accurately record and forward for processing, member account transactions through MRMS. - Cross sell credit union services. - Perform other duties as assigned.

Reports To: Senior Buyer   Primary Functions: Underwrite indirect loan requests.   Duties and Responsibilities:   - Evaluate credit applications and make credit decisions consistent with the Equal Credit Opportunity Act and all other existing authority, including credit union policies and guidelines. - Rapidly underwrite and respond to credit requests sent to the Dealer Loan Center by network dealers. - Participate in dealer relations activities as necessary to promote the credit union's interests. - Maintain dealer and trade contacts, apprising management of industry trends which may necessitate refinements to the indirect lending program. - Support other loan centers as required. - Perform other duties as assigned.

Reports To: Dealer Loan Center Support Supervisor   Primary Functions: Process dealer originated loan contracts.   Duties and Responsibilities:   - Requires the ability to work with little supervision due to extended department hours. - Assemble loan request packages for underwriters, consisting of loan applications submitted from network dealers and account information from the data system. - Maintain internal worksheets and logs, and ensure timely transmittal of packages to Consumer Loan Administration. - Respond to dealer inquiries regarding status of applications, membership qualifications, loan payoffs and questions regarding closed loans. - Perform other duties as assigned.

Reports To: Anchorage Data Center Manager   Primary Functions: Act as a primary administrator for the organization's user identity lifecycle to include the adds, deletes, and changes of permissions, entitlements, and business roles. Works with application and data owners to ensure users have the appropriate level of access and the required approvals are documented for a positive audit trail. Operate in a fashion that supports the IT Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management (ITSM) for the credit union and its subsidiary operations.   Duties and Responsibilities: - Validate and complete all user access requests to include addition, maintenance and deletion of users and access rights for the organization, its subsidiaries, authorized third parties and vendors. Maintain appropriate supporting documentation for all actions. - Compete user related software installations. - Complete user access modifications for phone and voice mail systems. - Develop current knowledge of the organization and its daily operations, services, procedures and policies, including technical applications and functions needed to support users in their work. Be familiar with role based access provisioning and able to assist business units to identify appropriate roles for users. - Monitor request and email queues to ensure approved modifications are fulfilled in accordance with defined service level agreements. - Take ownership for quality of work and fulfilling end user service requirements. - Make effective use of office resources such as ServiceNow, Active Directory, Exchange, Citrix, various databases and reports, third party applications/technical guides, and internal user and procedure manuals. - Function as EUAC for Fedline and GFX users. - Adhere to organization and departmental policy, procedure and standards, and conduct oneself in a manner that displays professionalism and promotes cooperation, trust and confidence. - Perform other duties as assigned.

Reports to: Operations Outbound Call Officer   Primary Functions: Initiate outbound telephone contact with members in order to provide excellent member service in support of products and services such as online account opening.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Maintain a thorough knowledge of credit union services, sales culture, pricing, policies, procedures, training materials and general operations practices. - Establish new account relationships within credit union operational guidelines. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts and other credit union services. - Identify and offer products and services that would be beneficial to the member. - Provide production support to departments within the Operations group as time permits. - Provide guidance and resources to members that lead to a positive member experience. - Provide regular feedback to management on all aspects of the online account opening process which may include, but are not limited to, member comments, trends and suggestions. - Perform other duties as assigned.

Reports To: Senior Facilities Project Manager   Primary Functions: Responsible for project/contract scope development, coordination, oversight and closeout, space utilization and tracking, and vendor management.   Duties and Responsibilities:   - Work with department managers in planning remodels and office relocations. - Develop scope of work documentation and/or project plans for required assigned activities. - Ensure use of change control and project management processes. - Conduct and document project inspections. - Coordinate all aspects of a project from conception to completion. - Develop and deliver status reports on assigned activities. - Interact effectively with Contractors, evaluate competitive bids and proposals, escalate performance or service problems within contractor organizations. - Participate in project and planning meetings - Accountable for on time and in budget delivery - Knowledge of applicable statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports To: Employment Manager   Primary Functions: Receptionist and clerical support.   Duties and Responsibilities:   - Act as the department's receptionist. Greet and respond to routine inquiries via phone, email, or in person. - Assist applicants with the online employment application process and provide position status updates. - Responsible for timely and accurate data entry utilizing various system applications. - Receive and distribute mail for the department. - Responsible for monitoring, ordering, and organizing office supplies. - Responsible for accurate filing of departmental materials. Maintain a variety of departmental control and documentation logs and records. - Maintain the integrity and confidentiality of personnel information and records. - Perform other duties as assigned.