Job Listings

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Loan Review Manager   Functions Supervised: None   Primary Functions: Administrative management of new loan files, participated loans, measured lines of credit, construction advances, problem loans, and derogatory credit triggers. Works with the loan officers towards timely and complete packaging of new loans and construction draws. . Additionally, assists the Portfolio Manager in administrative and accounting functions. Works with loan review manager to manage financial statement and annual review tracking and assignments.   Duties and Responsibilities: - Understanding of and ability to review credit files for accuracy and completeness prior to assigning to an Underwriter. - Coordinate with the Participation Manager and Participation Underwriter to manage documentation transfer and report processing to and receipt from participants for purchased and sold participations. - Works with Loan Officers and Business Loan Assistants to manage construction loan advances, accuracy of construction budgets and draws. - Manages construction files and construction file uploads to the system of record. - Receipt of accounts receivable reports, process line of credit advances, and verify compliance with loan documentation prior to advancing. - Assist the Portfolio Manager with closing loan modifications in conjunction with the Business Loan Assistant Manager. - Manage assignment of rents collection, billing management, and expense management for Portfolio Manager on problem assets. - Works with the Portfolio Manager to track expenses and other administrative duties. - Works with the Loan Review Manager to manage reporting needs and develop database queries for tracking covenant and financials statement receipt status portfolio wide. - Responsible for assignment of annual reviews to Loan Review Analysts and Underwriters - Actively backs up Portfolio Assistants and other Portfolio Specialists in their duties. - Maintains a high degree of knowledge of lending software and loan policy as they relate to business and commercial lending. - Ability to take on complex tasks and working independently with limited supervision. - Other duties as assigned.

Reports to: Consumer Lending Processing Supervisor I   Functions Supervised: None   Primary Functions: Coordinate branch/member closings and perform necessary data input.   Duties and Responsibilities: - Respond to all phone, mail and internet generated member inquiries regarding loan approvals, denials, guidelines, policies, and programs. - Contact members and branches with approved loan requests, advise them of the terms and conditions of the loan. - Coordinate with members and branches to obtain the necessary information and documentation for loan closing. - Process, fund, and close CLC mail and E-Sign loans. - Obtain all loan related documents, verify validity of title documents, and obtain loan payoffs when necessary. - Create and review loan checklists. - Create adverse actions letters and Pre-Approval letters as needed. - Monitor and process requests and applications in assigned loan queues, phone queues and email inboxes. - Perform other duties as assigned.

Reports to: Consumer Lending Funding Supervisor II   Functions Supervised: None   Primary Functions: Support indirect lending, review indirect contracts for compliance and fund compliant contracts. Duties and Responsibilities: - Comply with all laws, rules, regulations, policies, and procedures applicable to consumer lending processes and related credit union activities - Create, validate, and accurately fund retail installment sales contracts in the loan origination system. Fund enough loans, while maintaining quality, to ensure department objectives are met. - Understand and maintain knowledge of all dealer program summaries. - Review loan documentation for completeness and accuracy, for one state. Enough loans must be reviewed, while maintaining quality, to ensure department objectives are met. - Complete daily balancing functions and / or work all queues, as assigned. - Effectively communicate, orally and in writing, with dealers and others within the credit union regarding loan documentation or the deficiency thereof. - Provide support and assistance to the Funding Support Specialist, as directed. - Complete quality review or audit processes, or satisfaction of designated stipulations, as assigned. - Perform other duties as assigned.

Reports to: Consumer Lending Funding Supervisor II   Functions Supervised: None   Primary Functions: Support indirect lending, review indirect contracts for compliance and fund compliant contracts. Duties and Responsibilities: - Comply with all laws, rules, regulations, policies, and procedures applicable to consumer lending processes and related credit union activities - Create, validate, and accurately fund retail installment sales contracts in the loan origination system. Fund enough loans, while maintaining quality, to ensure department objectives are met. - Understand and maintain knowledge of all dealer program summaries. - Review loan documentation for completeness and accuracy, for one state. Enough loans must be reviewed, while maintaining quality, to ensure department objectives are met. - Complete daily balancing functions and / or work all queues, as assigned. - Effectively communicate, orally and in writing, with dealers and others within the credit union regarding loan documentation or the deficiency thereof. - Provide support and assistance to the Funding Support Specialist, as directed. - Complete quality review or audit processes, or satisfaction of designated stipulations, as assigned. - Perform other duties as assigned.

Reports To: Branch Facilities Supervisor   Primary Functions: Maintenance of credit union facilities   Duties and Responsibilities:   - Inspect and maintain credit union branches. Prepare periodic facility inspection and condition reports as required. - Perform higher level repairs on credit union facilities to ensure they are maintained in a manner consistent with member and management expectations. - Execute and assist with maintenance activities to ensure they are completed in a timely and efficient manner. - Perform Branch set up following new construction or remodels. - Perform janitorial duties as required; monitor custodial and maintenance services. - Maintain minimal repair parts inventory necessary to complete common recurring maintenance tasks. - Perform other duties as assigned.

Reports to: Infrastructure Security Supervisor   Functions Supervised: None   Primary Functions: Establish and maintain hardening standards and infrastructure security processes that meet regulatory requirements, credit union requirements, and industry standards. Duties and Responsibilities: - Maintain a working knowledge of credit union functions. - Assist with the maintenance of policies, procedures, and associated plans related to infrastructure security. - Assist in the development and maintenance of hardening standards for systems, applications, devices and other components. - Attend meetings with key stakeholders to prepare hardening standards for Enterprise Security management review and approval. - Assist with configuration change control. - Perform various scans to validate compliance with established hardening standards, document results, recommend and assist with implementation of corrective actions. - Regularly review existing hardening standards for compliance with current regulatory requirements, internal requirements, and industry standards. - Maintain hardening standards and infrastructure security documentation. - Assist with day-to-day operations of other Security Risk and Compliance processes. - Perform other duties as assigned

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Research Administration Officer   Functions Supervised: None   Primary Functions: Receive, research, process and control levies   Duties and Responsibilities: - RECEIVE, PROCESS AND CONTROL LEGAL ORDERS OF LEVIES, ATTACHMENTS OR EXECUTIONS FROM COURTS, PROCESS SERVERS OR OTHER AGENCIES. - MAINTAIN CONTROL OF ASSIGNED CUSTODIAL LEDGERS AND RECONCILE TO THE GENERAL LEDGER. - PERFORM RESEARCH SPECIALIST FUNCTIONS AS NECESSARY. - PERFORM PROGRESSIVELY RESPONSIBLE DUTIES AS A RESEARCH SPECIALIST II TO INCLUDE IRS BACKUP WITHHOLDING ACCOUNT MAINTENANCE. - PERFORM OTHER DUTIES AS ASSIGNED.

Reports To: Dispute Resolution Officer   Primary Functions: Ensure accurate and timely management of alerts from various card fraud prevention systems. Provide support to Dispute Resolution's daily operations.   Duties and Responsibilities: - Develop a working knowledge of the card dispute processes, systems, and Regulation E timelines. - Review alerts from the Visa Risk Manager system and take appropriate action, including contacting members to confirm the validity of alerted transactions and annotating the system per members' responses. - Review "confirmed fraud" alerts and reports from Crystal Clear Payments and take appropriate action, including closing/reissuing debit cards and contacting members to determine whether transactions will be disputed. - Prepare case files for Dispute Resolution Specialists when member contact results in confirmed fraud and transactions are disputed. - Review daily reports to close and reissue compromised credit cards. - Assist Dispute Resolution Specialists with completing MRMS requests. - Perform other duties as assigned.

Reports To: Service Desk Analyst Team Lead   Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that supports the IM Operations mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.    Duties and Responsibilities:   - Responding to phone and self-service requests for assistance from users needing technical support. Provide exemplary customer service and professionalism in efforts to resolve incidents. - Actively participate with other members of the Information Management team in Incident Management. - Provide coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure. - Identify patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem. - Maintain awareness of change management schedules for potential service disruptions. - Maintain a working knowledge of the technical applications and functions needed to support users in the enterprise. -  Meet department-specific performance metrics while adhering to the incident handling policies and procedures. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports To: Assistant Manager, BSA / AML   Primary Functions: Perform activities related to money laundering and account monitoring for Bank Secrecy Act (BSA) related to Anti-Money Laundering (AML), Currency Transaction Reporting (CTRs) and Suspicious Activity Reporting (SAR), OFAC and The USA PATRIOT Act compliance for the Credit Union and subsidiary Credit Union Service Organizations (CUSOs).   Duties and Responsibilities: - Verify the receipt and accuracy of branch Currency Transaction Reports to process and perform FinCEN e-filing daily. - Monitor Currency Transaction Report Control Logs for BSA/AML compliance. - Investigate suspicious activities recorded in BSA/AML reports to accurately write SAR narratives as applicable. - Verify Suspicious Activity Reports. - Review Risk Management database reports for compliance and fraud prevention, reporting exceptions to BSA/AML Manager or other designee. - Perform administrative responsibilities for Lexis Nexis Bridger software and track Identity Theft Red Flag losses by category for annual Board of Director reporting compliance. - Review daily time critical reports to ensure accurate OFAC compliance for the Credit Union and CUSOs and respond to requests for analytical OFAC review providing further verification as requested. - Monitor Credit Union and CUSOs departmental procedures for BSA, OFAC, Identity Theft Red Flag, and The USA PATRIOT Act regulatory compliance, reporting variances to the BSA/AML Manager. - Provide input on the thresholds used in the Risk Management Database to ensure that the database is effective in providing only those situations that are truly suspicious. - Assist in the quarterly review of credit union accounts for BSA/OFAC compliance. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.

Reports to: Domain Manager, Business Analysis   Functions Supervised: None   Primary Functions: Collaborates as a member of Product Development Teams in the analysis of business process and feature definition of product capabilities. An active collaborator with Product Development Team members developing products to achieve strategic business outcomes. Duties and Responsibilities: - Identify and solve business problems by collaborating in the development and implementation of value driven business solutions. - Maintains a working knowledge of credit union business processes. - Define and document product features in collaboration with Product Owners. - Analyze, understand, and document business processes. - Associate documented business processes to product features. - Recommend improvements to identified business process inefficiencies. - Collaborate with system analysts on user story definition for product features. - Collaborate with Product Development Team members on test case development and documentation. - Collaborate with Product Development Team members on test case execution and acceptance. - Collaborate with Product Development Team members on feature completeness and acceptance. - Work closely with other analysts to collaborate in knowledge sharing activities. - Perform other duties as assigned in support of team efforts and results.

Reports To: Business Loan Assistant Manager   Functions Supervised: None   Primary Functions: Coordinate a variety of tasks associated with commercial loan origination and servicing.   Duties and Responsibilities: - Work directly with commercial lending officer and commercial loan administration on loan approval and closing process. - Obtain all loan related documents, verify validity of title documents and obtain loan payoffs when necessary. - Compile, input and confirm all monetary information necessary to properly document the loan. - Assist with closings as directed by the lending officer. - Perform necessary account file maintenance and process transfers and/or payments for business transactions on the core system. - Follow up on loan covenants and obtain necessary information to ensure that member is in compliance with loan terms and conditions. - Maintain filing system for pending loans. - Cross-sale of products and services to member business and individual members, assist commercial lending officers with front-end sales efforts. - Promote new accounts, direct deposit, loans, electronic services and other credit union products and services to members and potential members. - Open all types of new accounts, cross sell credit union services and add new relationships to existing accounts to include ability to establish Ultrabranch for members. - Maintains a strong knowledge of policy and procedures related to business and commercial lending functions. - Perform other duties as assigned.