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If you’re ready for a long-term career with a financial institution that cares about their employees, offers numerous benefits, promotes from within, and has been serving communities for 70 years, you’ve come to the right place!

 

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Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2020-2214
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2020-2213
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2020-2215
Location : Name
Renton Financial Center
Company
Alaska USA Federal Credit Union
City
Renton
Select State
WA
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2020-2201
Location : Name
Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.
ID
2020-2202
Location : Name
Debarr Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2895
Location : Name
Mount Vernon
Company
Alaska USA Federal Credit Union
City
Mount Vernon
Select State
WA
Reports To: Varies by location   Functions Supervised: Branch Services   Primary Functions: Responsible for overall branch functions and delivery to include: member engagement, coach and mentor staff for growth, and achieve the business and financial objectives of the credit union. Foster a positive environment of openness where teams at various levels can all achieve, report on activities, conduct community outreach, and consult with members to provide financial solutions and creative service-based problem resolution.   Duties and Responsibilities: - Develop, monitor and manage the member experience and service levels within the branch. Provide leadership to the branch member engagement team to build meaningful relationships and promote member loyalty. - Coach and mentor the member engagement team to tailor appropriate products and services, to fit the individual financial needs of each member. Meet with employees regularly, on an individual and group basis to establish and reinforce training of new technology, products, services and procedures. - Leverage problem-solving and strong communication skills to resolve personnel and member concerns. - Deliver effective member engagement strategies through community events, sponsorships and financial literacy training. - Be the face of Alaska USA at professional groups as assigned, representing a professional, friendly and helpful presence with every interaction. - Obtain and maintain state mandated insurance license to quote and bind Personal Lines insurance products, as assigned. - Ensure compliance of all financial policies, procedures and regulatory requirements. - Responsible for proper opening and closing procedures of the branch, security, physical control and maintenance of the facility including: equipment, supply inventory, managing individual and branch cash, negotiable items and general ledgers as assigned, and timely completion of management reports. - Responsible for the personnel functions within the branch including staffing, training, evaluating performance, maintaining a high level of employee morale/job satisfaction, and policy compliance. - Maintain a thorough knowledge of applicable market trends. - Recommend branch workflow improvements to streamline operational processes. - Perform other duties as assigned.
ID
2021-2889
Location : Name
West Abbott Branch
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Real Estate Loan Center Origination and Processing Supervisor   Primary Functions: Originate real estate and mortgage loans.   Duties and Responsibilities: - Ensure members provided timely and accurate information on the credit union's real estate loan programs, handle member inquires related to real estate or mortgage loans. - Answer all in-coming calls as necessary pertaining to real estate and mortgage lending issues. Provide back in the telephone queue. - Maintain current in depth knowledge of real estate lending policies and guidelines. Maintain current general knowledge of mortgage lending policies and guidelines. - Originated applications for in-house and other non-mortgage real estate loans. - Underwrite real estate loan applications. - Provide assistance to real estate processors as necessary. - Provide assistance to processors as necessary. - On approved files give the real estate processor the loan file to contact the member with loan approval and conditions. Clear loan conditions timely to ensure a smooth closing. - On declined files, advise the borrower of the decline and issue refunds, returning documentation as necessary. - Promote Alaska USA real estate programs and cross-sell credit union services. - Perform other duties as assigned.
ID
2021-2817
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Real Estate Loan Center Origination and Processing Supervisor   Primary Functions: Originate real estate and mortgage loans.   Duties and Responsibilities: - Ensure members provided timely and accurate information on the credit union's real estate loan programs, handle member inquires related to real estate or mortgage loans. - Answer all in-coming calls as necessary pertaining to real estate and mortgage lending issues. Provide back in the telephone queue. - Maintain current in depth knowledge of real estate lending policies and guidelines. Maintain current general knowledge of mortgage lending policies and guidelines. - Originated applications for in-house and other non-mortgage real estate loans. - Underwrite real estate loan applications. - Provide assistance to real estate processors as necessary. - Provide assistance to processors as necessary. - On approved files give the real estate processor the loan file to contact the member with loan approval and conditions. Clear loan conditions timely to ensure a smooth closing. - On declined files, advise the borrower of the decline and issue refunds, returning documentation as necessary. - Promote Alaska USA real estate programs and cross-sell credit union services. - Perform other duties as assigned.
ID
2021-2767
Location : Name
Anchorage Financial Ctr
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2864
Location : Name
Glacier Hwy Branch
Company
Alaska USA Federal Credit Union
City
Juneau
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2871
Location : Name
Homer Branch
Company
Alaska USA Federal Credit Union
City
Homer
Select State
AK
Reports to: Varies by location   Functions Supervised: None   Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service while recommending financial products and services to meet member needs. Actively engage members at every opportunity to deepen relationships by asking open-ended questions. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities. Accurately perform teller transactions and member service activities.   Duties and Responsibilities: - Engage with existing and prospective members to create a positive member experience through prompt, professional, helpful, knowledgeable and courteous member service. - Be knowledgeable of credit union products and services, answer inquiries and provide accurate information to members on all types of accounts, and other credit union services. - Cross sell credit union products and services by understanding the unique financial goals of each member and tailoring solutions to meet each specific need. - Confidently build meaningful relationships in-branch, as well as in the community by executing a variety of member engagement strategies through relationship calling, in-person conversations and referrals to other business lines. - Perform financial transactions such as deposits, withdrawals, payments and/or other account transactions in an accurate and efficient manner. - Open all types of new accounts while assisting the member to effectively use account. - Receive and process member service requests. Identify, research and correct member account discrepancies. - Perform progressively responsible duties to include: a. Place and receive phone calls related to member business. b. Follow up with prospects and ask for their business. c. Complete sales production reports d. Participate in branch promotions. e. Use the PA system to announce daily product promotions or awareness announcements as assigned. - Perform other duties as assigned.
ID
2021-2878
Location : Name
Parks Highway Branch
Company
Alaska USA Federal Credit Union
City
Wasilla
Select State
AK
Reports To: Fraud Operations Manager   Primary Functions: Perform activities related to fraud management   Duties and Responsibilities: - Investigate fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues. - Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses. - Review daily reports for unauthorized share activity. - Maintain case files and work with law enforcement agencies and other credit union departments. - Enter fraud cases in the case management system. - Report suspicious activity as required by the Bank Secrecy Act. - Assist in the preparation of filing bonded claims and un-bonded charge off recommendations. - Conduct daily new business and member account and/or changed account review and due diligence actions in compliance with the USA Patriot Act Member Identification Program (MIP). - Receive and place calls to provide information to branches, the Member Service Center, lending departments and members on fraud, identity theft or Member Identification Program. - Perform other duties as assigned.
ID
2021-2876
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Director, Insurance Sales   This is a Supervisory Position   Primary Functions: The Personal Insurance Manager is responsible for the personal service staff and for complete customer service. Supervising the activities of the branch personal insurance staff is essential while creating sales and service excellence.   Duties and Responsibilities:   - Strive for agency efficiency through continuous process improvement, monitoring work flow and effective utilization of automation implementation. - Ensure high levels of customer satisfaction and customer service by improving ongoing service delivery methods. - Maintain audits to assure compliance with agency procedures and policies. - Work to maintain low loss ratios through risk control practices and direct the implementation of loss reduction programs for clients utilizing company resources to improve insured's risk. - Provide assistance to all employees when necessary for response to technical issues, professionalism and E&O matters. - Monitor expiration and renewal processes. - Oversee the claims function to ensure proper and fair response for clients. - Perform insurance functions necessary to support the agency to include, but not limited to, processing claims, premiums, refunds, billings, file maintenance, policy changes, mid term policy changes, new business and renewals. - Must have a good understanding of company underwriting rules for placement of coverage. Ability to complete all applications and enter data into database. Initiate marketing of new and renewal business. - Review quotes obtained from surplus lines markets to formulate a proposal. Complete required surplus lines forms. - Perform review of the clients account to determine gaps in coverage. - Cross sell other insurance products offered by the agency or credit union. - Train new Customer Service Representatives and Account Managers. - Network with other departments within the Credit Union to promote insurance sales and referral business.
ID
2021-2873
Location : Name
Wasilla Branch
Company
Alaska USA Insurance Brokers
City
Wasilla
Select State
AK
Reports To: Varies by location   Primary Functions: Process titles, UCC filing and other security instruments to perfect the credit union's lien.   Duties and Responsibilities:   - Receive, review, collect, monitor and process all documentation necessary to perfect the Credit Union's security interest (lien) on the title, UCC or other security instrument, in at least one state. - Perform consistent follow up on accounts pending title. Ensure the credit union's lien is recorded in a timely manner and in accordance with federal and state laws and on the correct security instrument. - Utilize title management system reports to facilitate follow up, including but not limited to working the accounts pending report daily. - Thoroughly and accurately document all activity in the title management system. - Inform management of any problematic aged accounts pending title or unusual activity. - Perform maintenance functions, including but not limited to, obtaining loan payoff information and preparing stop payments in a timely manner, as necessary. - Act as a liaison and work collaboratively with other departments. - Provide prompt, professional, helpful, knowledgeable and courteous member service. - Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities. - As assigned, perform title follow-up on indirect (dealer) loans pending title - Perform other duties as assigned
ID
2021-2875
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports to: Corporate Counsel Contracting and Vendor Management Functions Supervised:   Primary Functions: Independently facilitate, support, and grow the credit union’s vendor risk management program to mitigate against vendor risks in alignment with enterprise risk tolerances. Facilitate initial and periodic due diligence reviews of vendors through the collection, review, and preparation of executive summaries of vendor documentation and continuous monitoring of the credit union’s cumulative vendor risk profile. Assist business lines as needed with vendor risk activities along with reviewing and developing policies and procedures that support the growing credit union vendor risk management functions.   Duties and Responsibilities: - Initiates and facilitates vendor screening processes and performs initial and periodic due diligence reviews in a timely fashion. - Maintains continuous monitoring of vendors between periodic due diligence reviews for issues such as OFAC and UDAAP compliance. - Maintains heightened level of summary documentation including documented internal risk acceptances on each vendor under the purview of the vendor risk management function. - Maintains schedules of vendor ongoing due diligence and performance reviews based on risk rating and criticality. - Coordinates with management and key stakeholders regarding vendor risk and performance. - Reports on and escalates risk issues to the Corporate Counsel Contracting and Vendor Management. - Maintains best-in-class data and matrix’s for monthly and periodic credit union wide reporting requirements. - Identifies ways to improve risk and performance policies/procedures/processes, user experience, and systems involved in the monitoring and tracking of vendor risk with an emphasis on a risk-based approach that is consistent and repeatable across risk dimensions. - Develops a working knowledge of all vendor relationships under the purview of the vendor risk management function. - Maintains a thorough understanding of all relevant internal policies and external regulatory requirements applicable to credit union vendor risk management. - Actively supports and promotes a culture of progress ensuring day-to-day quality & risk mitigation is maintained through periods of strategic change. - Develops and provides assistance to other members of the department. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned. - Performs other duties as assigned.        
ID
2021-2881
Location : Name
B Street Building North
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports to: Corporate Counsel Contracting and Vendor Management Functions Supervised:   Primary Functions: Independently facilitate, support, and grow the credit union’s vendor risk management program to mitigate against vendor risks in alignment with enterprise risk tolerances. Facilitate initial and periodic due diligence reviews of vendors through the collection, review, and preparation of executive summaries of vendor documentation and continuous monitoring of the credit union’s cumulative vendor risk profile. Assist business lines as needed with vendor risk activities along with reviewing and developing policies and procedures that support the growing credit union vendor risk management functions.   Duties and Responsibilities: - Initiates and facilitates vendor screening processes and performs initial and periodic due diligence reviews in a timely fashion. - Maintains continuous monitoring of vendors between periodic due diligence reviews for issues such as OFAC and UDAAP compliance. - Maintains heightened level of summary documentation including documented internal risk acceptances on each vendor under the purview of the vendor risk management function. - Maintains schedules of vendor ongoing due diligence and performance reviews based on risk rating and criticality. - Coordinates with management and key stakeholders regarding vendor risk and performance. - Reports on and escalates risk issues to the Corporate Counsel Contracting and Vendor Management. - Maintains best-in-class data and matrix’s for monthly and periodic credit union wide reporting requirements. - Identifies ways to improve risk and performance policies/procedures/processes, user experience, and systems involved in the monitoring and tracking of vendor risk with an emphasis on a risk-based approach that is consistent and repeatable across risk dimensions. - Develops a working knowledge of all vendor relationships under the purview of the vendor risk management function. - Maintains a thorough understanding of all relevant internal policies and external regulatory requirements applicable to credit union vendor risk management. - Actively supports and promotes a culture of progress ensuring day-to-day quality & risk mitigation is maintained through periods of strategic change. - Develops and provides assistance to other members of the department. - Actively bring a positive attitude and wide degree of creativity and latitude to each task as assigned. - Performs other duties as assigned.        
ID
2021-2882
Location : Name
Glendale Ops Center
Company
Alaska USA Federal Credit Union
City
Glendale
Select State
AZ
Reports To: Consumer Telephone Loan Originations Officer   Primary Functions: Answer loan related telephone inquiries. Accurately complete credit applications, NADA guidebook values and provide excellent member service.   Duties and Responsibilities: - Develop and maintain a current in-depth knowledge of all consumer lending policies, guidelines, and programs and be prepared to respond to related inquiries. - Respond to all telephone inquiries pertaining to loan related issues. - Obtain the information necessary to complete credit applications and other loan related documentation for consumer loans. Exercise critical thought to gather additional information that may be imperative for credit evaluation. - Establish accurate valuations for all collateralized loan requests. - Comply with all regulatory restrictions to qualify non-member applicants for membership. - Receive and post loan extensions/due date change requests. - Receive, accurately record and forward for processing, member account transactions through MRMS. - Cross sell credit union services. - Perform other duties as assigned.
ID
2020-2180
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Consumer Telephone Loan Originations Officer   Primary Functions: Answer loan related telephone inquiries. Accurately complete credit applications, NADA guidebook values and provide excellent member service.   Duties and Responsibilities: - Develop and maintain a current in-depth knowledge of all consumer lending policies, guidelines, and programs and be prepared to respond to related inquiries. - Respond to all telephone inquiries pertaining to loan related issues. - Obtain the information necessary to complete credit applications and other loan related documentation for consumer loans. Exercise critical thought to gather additional information that may be imperative for credit evaluation. - Establish accurate valuations for all collateralized loan requests. - Comply with all regulatory restrictions to qualify non-member applicants for membership. - Receive and post loan extensions/due date change requests. - Receive, accurately record and forward for processing, member account transactions through MRMS. - Cross sell credit union services. - Perform other duties as assigned.
ID
2020-2181
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK
Reports To: Consumer Telephone Loan Originations Officer   Primary Functions: Answer loan related telephone inquiries. Accurately complete credit applications, NADA guidebook values and provide excellent member service.   Duties and Responsibilities: - Develop and maintain a current in-depth knowledge of all consumer lending policies, guidelines, and programs and be prepared to respond to related inquiries. - Respond to all telephone inquiries pertaining to loan related issues. - Obtain the information necessary to complete credit applications and other loan related documentation for consumer loans. Exercise critical thought to gather additional information that may be imperative for credit evaluation. - Establish accurate valuations for all collateralized loan requests. - Comply with all regulatory restrictions to qualify non-member applicants for membership. - Receive and post loan extensions/due date change requests. - Receive, accurately record and forward for processing, member account transactions through MRMS. - Cross sell credit union services. - Perform other duties as assigned.
ID
2021-2573
Location : Name
C Street Administration
Company
Alaska USA Federal Credit Union
City
Anchorage
Select State
AK