Administrative Support Specialist I

Alaska USA Federal Credit Union
Full Time
Renton Financial Center
Minimum Salary Grade
Category 15: $38,412 depending on experience
Work Hours
Monday - Friday: 8:00 am - 5:00 pm
Regular Schedule is five 8 hour days
Addition Shift Differential
FLSA Status


Reports to: V P, Branch Administration, PNW

Functions Supervised: None

Primary Functions: Provide general office administrative support to Renton Financial Center business lines and to the RFS Executives team through tracking time-sensitive projects, composing documents, and managing the submittal of reports. Perform work generally at the Renton Financial Center.

Duties and Responsibilities:

1. Greet and direct members, visitors, and staff. Keep reception area organized and welcoming. Distribute and track BCAR access cards as needed for building employees, vendors, and tenants.
2. Complete general clerical duties associated with the building and its occupants. This includes coordinating vendor access and distributing inbound documents.
3. Compose, format, and proofread documents, as assigned. Track time-sensitive projects and keep the PNW VP informed of significant issues or changes.
4. Provide ad-hoc administrative assistance to the COO, and the COO’s direct reporting staff.
5. Work with senior managers to coordinate program recognition events, conduct quarterly safety and security meetings, develop, and distribute agendas, take notes, and track follow-up items.
6. Process HR paperwork for PNW new hires and facilitate onboarding, as assigned.
7. Keep RFS managed SharePoint sites current and relevant and assist to maintain a listing of all sites and their refresh schedule.
8. IT Liaison: Troubleshoot and resolve computer network, phone, and audio/conferencing issues for business lines. Submit and monitor ServiceNow requests as applicable.
9. Branch Administration: Prepare and process invoices related to Marketing plans. Complete all centrally coordinated activities including monthly audit reporting as outlined in the Operations Manual and Internal Audit policies. Assist with community event management, publish weekly Sales Dashboard reports, and assign call activities. Assist in communicating policies and procedures distributed by RFS Training and Communications.
10. Indirect Lending: Process checks received from credit development officers (CDOs) and dealers to assist with loan funding. Distribute supplies and marketing material to remote CDOs.
11. Perform other duties as assigned.


Education: High school graduate or equivalent with minimum two years related computer hardware and software application training.


Creditable Experience in Lieu of Education: Two-year experience in a similar position.

Experience / Skills: Proficient in Microsoft Windows, Outlook, Word, Excel. Must possess proficient organization, articulate, communicative, and human relations skills and the ability to communicate well with the public via telephone and in-person. Must possess accurate spelling and grammatical skills and type 75 wpm.

Tenure: Not applicable.


Equal Opportunity Employer




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