Network Support Analyst II

Reports To: Varies by location

Primary Functions: Responsible for assisting in the maintenance and support of voice and data communications devices, systems and services, firewall infrastructure and security for all external network connections. This includes remote access, intrusion detection, and proxy services of the credit union and its subsidiaries.

Duties and Responsibilities:

1. Network Support Analyst I duties and responsibilities.
2. Configure, install, and relocate telecommunications equipment to include: a. Communications circuits and peripheral equipment. b. Telephones, Voice Mail, and Call Center queues. c. Routers and terminal services. d. Firewalls, IPS, and IDS systems.
3. Perform intermediate communication system programming and modifications.
4. Perform preventative maintenance of voice and data communications equipment and monitoring network systems to include periodic systems backups.
5. Troubleshoot and resolve problems or irregularities in communication services and network performance issues.
6. Provide training for other analysts.
7. Perform other duties as assigned.

Education: Associate degree in Computer Science or related field.

Creditable Experience in Lieu of Education: Equivalent technical training and/or work experience.

Experience/Skills: Three years experience in voice and data communications experience including two years as a Network Technician I or equivalent. Cisco Certified Entry Networking Technician (CCENT) required. CCNA, CCNP or higher certifications highly desirable. Must have strong working knowledgeable of cabling standards, and best practices. Must be proficient in the configuration and troubleshooting of CISCO routers, switches, and firewalls. Should be familiar with network analyzers and management systems, including Sniffer and CiscoWorks. Experience with Cisco IP Telephony networks: Call Manager and Unity a plus. Must have good communications and interpersonal skills.

Tenure: Assignment to the Network Support Analyst I category 10, Network Support Analyst II category 09, Network Support Analyst III category 08, or Senior Network Support Analyst category 07 will be determined by the candidate's education or experience. Advancement requires management recommendation and will be based on the candidate's certifications and/or performance.

Equal Opportunity Employer