Personal Insurance Manager

Alaska USA Insurance Brokers
Full Time
Wasilla Branch
Minimum Salary Grade
Category 08: depending on experience
Work Hours
Monday - Friday: 8:30 am- 5:30 pm
Regular Schedule is five 8 hour days
Addition Shift Differential


Reports To: Director, Insurance Sales


This is a Supervisory Position


Primary Functions: The Personal Insurance Manager is responsible for the personal service staff and for complete customer service. Supervising the activities of the branch personal insurance staff is essential while creating sales and service excellence.


Duties and Responsibilities:


  1. Strive for agency efficiency through continuous process improvement, monitoring work flow and effective utilization of automation implementation.
  2. Ensure high levels of customer satisfaction and customer service by improving ongoing service delivery methods.
  3. Maintain audits to assure compliance with agency procedures and policies.
  4. Work to maintain low loss ratios through risk control practices and direct the implementation of loss reduction programs for clients utilizing company resources to improve insured's risk.
  5. Provide assistance to all employees when necessary for response to technical issues, professionalism and E&O matters.
  6. Monitor expiration and renewal processes.
  7. Oversee the claims function to ensure proper and fair response for clients.
  8. Perform insurance functions necessary to support the agency to include, but not limited to, processing claims, premiums, refunds, billings, file maintenance, policy changes, mid term policy changes, new business and renewals.
  9. Must have a good understanding of company underwriting rules for placement of coverage. Ability to complete all applications and enter data into database. Initiate marketing of new and renewal business.
  10. Review quotes obtained from surplus lines markets to formulate a proposal. Complete required surplus lines forms.
  11. Perform review of the clients account to determine gaps in coverage.
  12. Cross sell other insurance products offered by the agency or credit union.
  13. Train new Customer Service Representatives and Account Managers.
  14. Network with other departments within the Credit Union to promote insurance sales and referral business.


Education: College degree, industry designation or appropriate years of industry experience or equivalent is desired.


Creditable Experience in Lieu of Education: Not applicable


Experience/Skills: Must be organized with problem solving skills, a self starter, innovative and assertive. Should have at least five years experience in property underwriting and marketing, possess strong technical insurance knowledge with a multi line insurance agency or brokerage operation. Must have all licenses as required by the State Department of Insurance. Familiarity with all operations with a thorough understanding of the agency system including computer, agency workflow and procedures. Demonstrate skills for effective communication both verbal and written with the ability to listen to and influence others. Motivate, lead and hold people accountable. Good public relations skills and knowledge of the community. Insurance designation preferred.


Tenure: Not applicable


Equal Opportunity Employer



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