Reports to: Operations Outbound Call Officer
Primary Functions: Initiate outbound telephone contact with members in order to provide excellent member service in support of products and services such as online account opening.
Duties and Responsibilities:
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not applicable
Experience/Skills: A minimum of six months with Alaska USA or CUSO required, preferably in a member contact or telephone position. Must have a pleasant telephone voice with excellent verbal and written communication skills. Ability to perform multiple functions simultaneously. General account knowledge. Must be able to directly communicate with members in a compassionate and professional manner.
Tenure: Operations Outbound Call Specialist II, category 14, requires six months tenure in the Operations Outbound Call Specialist I, category 15, position with performance that meets or exceeds expectations. Senior Operations Outbound Call Specialist, category 13, requires twelve months tenure in the Operations Outbound Call Specialist II, category 14, position with performance that meets or exceeds expectations. Directly related work experience and/or accelerated training may be substituted for tenure.
Equal Opportunity Employer