Senior Special Credits Recovery Officer

Alaska USA Federal Credit Union
Full Time
Glendale Ops Center
Minimum Salary Grade
Category 09: depending on experience
Work Hours
Monday - Friday: 9:00 am - 6:00 pm
Regular Schedule is five 8 hour days
Addition Shift Differential


Reports To: SC Recovery Manager


This is a Supervisory Position


Functions Supervised: Recovery


Primary Functions: Perform collection activity on assigned accounts.


Duties and Responsibilities:


  1. Perform all duties of a Special Credits Recovery Officer III.
  2. Responsible for the review of Recovery collection and associated work and for making recommendations regarding the need for adjustment in work routines.
  3. Responsible for daily management of work flow, responsible for general ledger accounting, preparation of monthly reports / portfolio analysis, daily processing / calendars, and processing collection agency assignment reports.
  4. Responsible for management of assignments and recalls to and from collection agencies and/or legal actions on collection accounts in order to optimize recoveries and minimize expenses.
  5. Develop and train staff to understand and comply with all policies, laws and procedures as they relate to collections.
  6. Perform other duties as assigned.


Education: High school graduate or equivalent.


Creditable Experience in Lieu of Education: Not Applicable


Experience/Skills: Must have at least four years experience in the consumer collection field with proven ability to effectively collect delinquent accounts. Must have advanced knowledge of all office equipment and systems used for collections to include credit card and active collection software products for daily, weekly, and monthly collection operations. Must have a proven ability to evaluate difficult situations and exercise good judgment. Must have good human relation skills and a strong personality to effectively handle adverse situations routinely.


Tenure: Not Applicable


Equal Opportunity Employer



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