Research Quality Assurance Specialist I, II, Senior

Alaska USA Federal Credit Union
Full Time
C Street Administration
Minimum Salary Grade
Category 15 Alaska: $34,526 depending on experience
Work Hours
Monday - Friday: 8:00 am - 4:30 pm
Regular Schedule is five 8 hour days
Addition Shift Differential


Reports To: Research Administration Officer


Primary Functions: Research exception reports and resolve account problems.


Duties and Responsibilities:


  1. Review and process reports assigned to the Research department to include but not limited to: a.) Dormant accounts > $1000, b.) exception reports, c.) postal automation cleanup, d.) File Error report and e.) UltraBranch Business Edition audit reports.
  2. Process Research Audit of reactivated dormant accounts.
  3. Conduct daily review of new member and business accounts to ensure compliance with the USA Patriot Act Member Identification Program (MIP). This includes reviewing and processing applicable reports.
  4. Perform required due diligence and file maintenance on applicable accounts to ensure compliance with the USA Patriot Act MIP.
  5. Assist members and credit union employees in resolving outstanding MIP issues within established timeframes. Ensure appropriate communication is completed in order to update or close an account following MIP procedures.
  6. Provide Quickshot reports to lending departments upon request.
  7. Process complex loan modifications and adjustments.
  8. Perform progressively responsible duties to include: a) Research specific transactions on accounts using resources available from all credit union departments to resolve problems and communicate results to the member or other department personnel. b) Research accounts with incorrect addresses and accounts classified as abandoned. Contact members to obtain the correct address or communicate special instructions regarding the account in question. c) Be familiar with credit union policies and operational procedures of other credit union departments as they apply to the situation under review. d) Perform transaction adjustments and complete file maintenance as appropriate to each situation.
  9. Provide support and technical assistance to branches and departments.
  10. Perform Research Specialist II duties, as required.
  11. Perform other duties as assigned.



Education: High school graduate or equivalent.


Creditable Experience in Lieu of Education: Not Applicable


Experience/Skills: Must have the ability to clearly and effectively communicate with members and employees on complex account issues. The position requires an aptitude for math and general accounting. The ability to work with limited supervision, solve problems, display good judgment, and pay attention to detail is also required. Must be well organized and able to adapt to new policies and procedures. One year experience with this credit union preferred.


Tenure: Research Quality Assurance Specialist II, category 14, requires nine months tenure in the Research Quality Assurance Specialist I position with performance that meets or exceeds expectations. Senior Research Quality Assurance Specialist , category 13, requires twelve months tenure in the Research Quality Assurance Specialist II position with performance that meets or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.


Equal Opportunity Employer



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