Reports To: Senior Special Credits Control Officer
Primary Functions: Perform collection activity on assigned accounts.
Duties and Responsibilities:
Education: High School Graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: In the opinion of Special Credits Management applicants must display the aptitude and abilities to perform collection actions as required on past due financial obligations and provide members assistance in adverse situations. For internal applicants a minimum of six months of experience with direct and varied member contacts at the credit union is a requirement. Requires good verbal communication skills.
Tenure: Special Credits Control Officer II, Category 11 requires proven acceptable performance standards in the opinion of management that meets or exceeds expectations for proficiency and efficiency in the collection of past due financial obligations for a minimum period of six months as a SC Control Officer I. SC Control Officer III, Category 10 requires twelve months tenure in the SC Control Officer II position with performance that meets or exceeds expectations for proficiency and efficiency in collection of past due financial obligations and problem solving capacity of adverse situations involving members and their account relationships. At management's discretion, directly related work experience and/or accelerated training completion may be substituted for tenure.
Equal Opportunity Employer