Special Credits Control Officer I, II, III

Alaska USA Federal Credit Union
Full Time
Glendale Ops Center
Minimum Salary Grade
Category 12: depending on experience
Work Hours
Tuesday - Saturday: 9:00 am - 6:00 pm
Regular Schedule is five 8 hour days
Addition Shift Differential


Reports To: Senior Special Credits Control Officer


Primary Functions: Perform collection activity on assigned accounts.


Duties and Responsibilities:

  1. Contact members regarding delinquent financial obligations and make arrangements for repayment.
  2. Respond to member inquires regarding financial obligations owed to the credit union.
  3. Perform "skip-traces" as required.
  4. Analyze and initiate documentation necessary for refinancing loans and loan extension requests.
  5. Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include, but not limited to, repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses.
  6. Perform other duties as assigned.


Education: High School Graduate or equivalent.


Creditable Experience in Lieu of Education: Not Applicable


Experience/Skills: In the opinion of Special Credits Management applicants must display the aptitude and abilities to perform collection actions as required on past due financial obligations and provide members assistance in adverse situations. For internal applicants a minimum of six months of experience with direct and varied member contacts at the credit union is a requirement. Requires good verbal communication skills.


Tenure: Special Credits Control Officer II, Category 11 requires proven acceptable performance standards in the opinion of management that meets or exceeds expectations for proficiency and efficiency in the collection of past due financial obligations for a minimum period of six months as a SC Control Officer I. SC Control Officer III, Category 10 requires twelve months tenure in the SC Control Officer II position with performance that meets or exceeds expectations for proficiency and efficiency in collection of past due financial obligations and problem solving capacity of adverse situations involving members and their account relationships. At management's discretion, directly related work experience and/or accelerated training completion may be substituted for tenure.


Equal Opportunity Employer



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