Mortgage Processing Supervisor

Alaska USA Mortgage Company
Full Time
Renton Financial Center
Minimum Salary Grade
Category 08: depending on experience
Work Hours
Monday - Friday: 9:00 am - 5:30 pmRemote until allowed back into office.
Regular Schedule is five 8 hour days
Addition Shift Differential


Reports To: Mortgage Production Manager


Functions Supervised: Processors and Senior Processors

Primary Functions: Responsible for timely and accurate mortgage loan processing and daily supervision of regional mortgage processing staff.


Duties and Responsibilities:

  1. Assume leadership responsibilities to include: provide feedback for performance reviews, interview processor candidates, promote team atmosphere with other departments, reinforce service and quality goals and
  2. Perform loan processing tasks as described in Senior Processor job description for executive level employee loans, overflow and specific niche programs.
  3. Ensure employees have prepared files accurately and timely for transfer to the Underwriting and/or Closing department.
  4. Conduct periodic audits of random samples of loans in process to ensure completeness, quality and accuracy.
  5. Communicate and coordinate with originating, underwriting & closing staff to facilitate excellent member service.
  6. Review current training material, practices and procedures and provide recommendations to senior management regarding changes that may enhance member service, or improve efficiency within the department.
  7. Coach, lead and motivate employees using quality control trending reports as a teaching tool.
  8. Respond to Quality Control and Loan Delivery requests within specified time lines as directed by each department.
  9. Assist to increase market share by decreasing turn times and increasing member service.
  10. Participate in seminars and other training to maintain required knowledge and skill development. Complete all required training within specified deadlines.
  11. Perform other duties as assigned.


Education: High school graduate or equivalent.


Creditable Experience in Lieu of Education: Not applicable


Experience/Skills: Proficient in typing, use of calculator by touch, and proficient in the use of personal computer systems. Good communication skills and a thorough knowledge of mortgage loan documentation requirements, including FHA, VA, FNMA, FHLMC, etc. Must have a minimum of three years management/supervisory experience with demonstrated ability to train and mentor staff. Candidate is required to perform duties independently with minimal supervision. Candidate must have demonstrated an ability to routinely close a high volume of loans without errors. Advanced industry courses in real estate lending and closing recommended.


Tenure: Not applicable


Equal Opportunity Employer



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