Reports To: Mortgage Servicing Administration Default Manager
Primary Functions: Mortgage Servicing Administration and Real Estate Loan Center Receptionist. Performs General department support functions.
Duties and Responsibilities:
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: One-year prior clerical work experience with public contact is preferred. Must be able to answer multiple phone lines, direct callers and maintain a professional and courteous image. This position is required to greet members/borrowers in person, directing them to the appropriate person. Filing in alphabetical, numerical, or color-coded sequence. Ability to identify and differentiate documents. Proficient calculator, typing of 30-35 w.p.m., data input skills and familiarity with general office equipment is required.
Tenure: Servicing Support Specialist II, Category 16 requires six months tenure in the Servicing Support Specialist I position with performance that meets or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Equal Opportunity Employer