Reports to: IM Service Support Manager
Functions Supervised: None.
Primary Functions: Ensures that the Credit Unions core infrastructure is meeting all operational performance and reliability targets. Works independently to design, test and develop optimal solutions to escalated problems, tasks, or incidents. May lead assignments or work within cross-functional project or technical teams to design, optimize and apply engineered standards. Participates in monitoring and identifying potential risks, and proactively developing solutions.
Duties and Responsibilities:
Education: Bachelors Degree in Network Engineering or related degree.
Creditable Experience in Lieu of Education: Equivalent in telecommunications, server and network systems.
Experience/Skills: Ten years experience in engineering and installation of data communication networks including 2 years as a Sr. Network Support Analyst or in a related senior capacity. MCSE certification required. Must be proficient in the configuration and troubleshooting of Cisco routers, switches, and firewalls. Must be familiar with network analyzers and management systems, including Sniffer and Cisco Works. Experience with vSphere, Citrix, SQL, Terminal Services, Exchange, Windows Server, Palo Alto Firewalls, WAN Technology (MPLS, VPN), SteelCentral Aternity, SolarWinds, and Linux or like tools are required. Knowledge of security software and methodologies is essential. Solid scripting skills are a plus.
Tenure: Not applicable.
Equal Opportunity Employer