Reports to: Data Center Services Supervisor
Primary Functions: Responsible for understanding and effectively maintaining core infrastructure production environment to include: installation/deployment, configuration, monitoring, operation, vulnerability management, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices that support business operations. Provide support for maintenance of the Data Center Infrastructure Management (DCIM) and Software Development Lifecycle (SDLC) software and other tools supporting core operational infrastructure. Operate in a fashion that supports the IM Vision Statement to use our cooperative spirit, positive nature, and premier technical expertise to enable all employees to provide world class service, value and convenience to our members.
Duties and Responsibilities:
Education: Bachelors degree with technical focus or related field.
Creditable Experience in Lieu of Education: Equivalent in technical training and/or directly relatable work experience.
Experience/Skills: Four years' experience with server installation, management and configurations. Administration experience in several technological disciplines including but not limited to: Microsoft Products such as Windows Server, Active Directory, SCCM, Exchange Server, and Office: VMWare, VDI/Citrix, and Commvault. Must have working knowledge of hyper-converged infrastructures, Linux operating systems, scripting languages, and tools. Strong analytical, troubleshooting, knowledge sharing, collaborative and mentoring skills. Excellent written and oral communications and interpersonal skills required. Ability to set and manage priorities judiciously, meet expected timelines for assigned work. Ability to work in a team environment in order to accomplish common goals and objectives. Strong initiative, high energy level and dynamic personality. Ability to work successfully with minimal supervision. Be innovative and possess ability to think out of the box. Keen attention to detail. Must be familiar with Agile and DevOps concepts and practices. Experience with ServiceNow, Azure DevOps, and VMWare strongly preferred. ITIL v3 or higher certification desired. Work experience in Agile environment with application teams a plus. Microsoft, AIX, RedHat, or other IT certification helpful. This position requires criminal background investigation. Position requires extended periods of sitting. Minimal travel may be required.
Tenure: Assignment to the Data Center Services Analyst I category 10, Data Center Services Analyst II category 09, Data Center Services Analyst III category 08, or Senior Data Center Services Analyst category 07 will be determined by the candidate's education and experience. Advancement requires management recommendation based on the candidate's certifications and/or performance.